[Eduardo Madrazo]

Hi there,

I`m new to Otobo and also to this commuity. I’m testing Otobo on a development envoroment in order to put it on production as soon as posible. I managed to create, queues, user, customer, dynamic field, ACLs… but I’m strugling with a trouble.

Using the internal network everything works fine, but in order to give external service and enable users to open a ticket from the web I put my Otobo server behind a ningx proxy server. After googleing a reader the forum I get the main page correctly proxied, but I get a too many redirections error.

Here is my nginx proxy config:

location /otobo-web/ {
proxy_pass http://172.20.0.23/otobo-web/;
# proxy_pass http://172.20.0.23/;
proxy_http_version 1.1;
proxy_set_header Host $host;
proxy_set_header X-Real-IP $remote_addr;
proxy_set_header X-Forwarded-For $proxy_add_x_forwarded_for;
proxy_set_header X-Forwarded-Proto $scheme;
# WebSocket support
proxy_set_header Upgrade $http_upgrade;
proxy_set_header Connection "upgrade";
# Aumentar los timeouts para conexiones largas
proxy_read_timeout 3600s;
proxy_send_timeout 3600s;
# Buffering
proxy_buffering off;

}

location / {
proxy_pass http://172.20.0.23/otobo/index.pl;
# proxy_pass http://172.20.0.23/;
proxy_http_version 1.1;
proxy_set_header Host $host;
proxy_set_header X-Real-IP $remote_addr;
proxy_set_header X-Forwarded-For $proxy_add_x_forwarded_for;
proxy_set_header X-Forwarded-Proto $scheme;
# WebSocket support
proxy_set_header Upgrade $http_upgrade;
proxy_set_header Connection "upgrade";
# Aumentar los timeouts para conexiones largas
proxy_read_timeout 3600s;
proxy_send_timeout 3600s;
# Buffering
proxy_buffering off;
}

I am not able to find where the error is and also I don’t know if I`ve to change something in the Otobo configuration.

Could you help me?

Thanks in advance

[Arnold]

Hi Eduardo,

I strongly recommend to use the Rother OSS docker compose stack: https://doc.otobo.org/manual/installation/11.0/en/content/installation-docker.html

It also comes with a preconfigured nginx proxy.

I am sure that everybody who wants to help, needs the following information:

1. What errors do you get and where?
2. What are you trying to achieve specifically?

Best,
Arnold

[Autor]

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