[Tiong Seng IS]

For agent, there is customer user lookup icon for new email ticket but none for phone ticket.  This icon will load a dialog popup to support lookup to enable select customer user from a list, without need to use wildcard in customer user text field.

How to enable this customer user lookup icon and its capabilities in new phone ticket entry?

[Arnold]

Which customer user lookup icon are you talking about? Can you describe the location? I have a hard time figuring our what you are referencing.

[Autor]

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