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    • #36442
      Duck duck
      Teilnehmer

        Hello.

         

        We need help.

        After creating a customer it is possible to assign a customer user to it.

        If I create a customer user I am able to assign it to the customer.

        When I create a new customer I can’t assign the same customer user.

        This is possible to patch whitin inside the docker istance? Where?

      • #36454
        Arnold
        Administrator

          Hi Duck duck,

          no need for such dramatic action. Just navigate to Admin → Customer Users ↔ Customers, choose a CustomerUser and assign as many Customers as you like.

          All the best!

        • #36504
          Duck duck
          Teilnehmer

            Hello.

            We have on the left the Customer Users and on the right the Customer.

            If new Customer User is created We assign an ID, for example IT00248. On the left.

            Because of that for the Customer IT00248 We see all the Customer User in relation in the CIC.

            We try to give the Customer ID IT01619 which is new Customer,

            We see „No data found“ in the Change Customer User Relations. Because of this We think to remove the limit for Only One CustomerID relationship.

          • #36510
            Arnold
            Administrator

              We try to give the Customer ID IT01619 which is new Customer,

              Does the Customer with the ID IT01619 exist at this point? It does not seem so. You can only assign customers to customer users (and the other way around) if both entities exist.

            • #36514
              Duck duck
              Teilnehmer

                Hello.

                Thank you for you reply.

                 

                These are the two customer

                These the Customer Users.

                I mean,

                that I can assign the CustomerID to the Customer User when

                I am creating new Customers if they’re both present

                but I can’t assign one CustomerID.

                When I need to assign another CustomerID to the same CustomerUser

                I can’t because in table CustomerUser is related to Customer by the CustomerID,

                but I need that this relation becomes one CustomerUser to many Customer by CustomerID.

                 

              • #36530
                Arnold
                Administrator

                  Sry, I hope I understand finally.

                  Customer Users that are assigned a second customer are not listed in the Customer Information Center of the second customer. That is true. It is simply not implemented.

                • #36531
                  Duck duck
                  Teilnehmer

                    Hello.

                    Thank you. I understand, any new CUSTOMER should have only one CUSTOMER_USER.

                    I can create a relation for many as I want but this is not something that I can do with CustomerID which belongs only to the main CUSTOMER.

                     

                  • #36541
                    Arnold
                    Administrator

                      Hi,

                      a Customer may have multiple CustomerUsers.
                      a CustomerUser must belong to at least one Customer (assigned by CustomerID)
                      in the Customer Information Center, only CustomerUsers are shown which have the CustomerID as the first CustomerID (they might have multiple)

                      I am afraid I am not able to express myself any clearer.

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