[Duck duck]

Hello.

 

We need help.

After creating a customer it is possible to assign a customer user to it.

If I create a customer user I am able to assign it to the customer.

When I create a new customer I can’t assign the same customer user.

This is possible to patch whitin inside the docker istance? Where?

[Arnold]

Hi Duck duck,

no need for such dramatic action. Just navigate to Admin → Customer Users ↔ Customers, choose a CustomerUser and assign as many Customers as you like.

All the best!

[Duck duck]

Hello.

We have on the left the Customer Users and on the right the Customer.

If new Customer User is created We assign an ID, for example IT00248. On the left.

Because of that for the Customer IT00248 We see all the Customer User in relation in the CIC.

We try to give the Customer ID IT01619 which is new Customer,

We see „No data found“ in the Change Customer User Relations. Because of this We think to remove the limit for Only One CustomerID relationship.

[Arnold]

We try to give the Customer ID IT01619 which is new Customer,

Does the Customer with the ID IT01619 exist at this point? It does not seem so. You can only assign customers to customer users (and the other way around) if both entities exist.

[Duck duck]

Hello.

Thank you for you reply.

 

These are the two customer

These the Customer Users.

I mean,

that I can assign the CustomerID to the Customer User when

I am creating new Customers if they’re both present

but I can’t assign one CustomerID.

When I need to assign another CustomerID to the same CustomerUser

I can’t because in table CustomerUser is related to Customer by the CustomerID,

but I need that this relation becomes one CustomerUser to many Customer by CustomerID.

 

[Arnold]

Sry, I hope I understand finally.

Customer Users that are assigned a second customer are not listed in the Customer Information Center of the second customer. That is true. It is simply not implemented.

[Duck duck]

Hello.

Thank you. I understand, any new CUSTOMER should have only one CUSTOMER_USER.

I can create a relation for many as I want but this is not something that I can do with CustomerID which belongs only to the main CUSTOMER.

 

[Arnold]

Hi,

a Customer may have multiple CustomerUsers.
a CustomerUser must belong to at least one Customer (assigned by CustomerID)
in the Customer Information Center, only CustomerUsers are shown which have the CustomerID as the first CustomerID (they might have multiple)

I am afraid I am not able to express myself any clearer.

[Autor]

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