[Bas Dikkenberg]

is there a way i can replace the word *spam* with nothing in the subject ?

[Stefan Abel]

Hello Bas,

You can’t manipulate the E-Mails themselves of course. But you could try changing the Ticket Title with the Postmaster Filter.

Cheers
Stefan

[Bas Dikkenberg]

That was where is was looking, but the question is how

[Stefan Abel]

I don’t know how the subjects look, but you could filter e.g. for

(?<part1>.*)(S|s)(PAM|pam)(?<part2>.*)

This would get the parts in front of and after the Term Spam (or SPAM or spam (or sPAM)) and put them into the variables part1 and part2.

Now you could set your ticket title e.g. to

[**\part1**][**\part2**]

So you just have a cutout of the string Spam (in different variations).
You have a documentation of the variable-stuff in the postmaster filters on the left.
I hope this helps you any further. I have not tested this, especially the Subject Regex, but I guess it could work somehow.

Cheers
Stefan

[Autor]

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