[Glen Eustace]

I have just tried to get ElasticSearch setup using;

bin/otobo.Console.pl Maint::Elasticsearch::Migration

But I get the following error over and over.

[Thu Feb 25 10:38:13 2021] otobo.Console.pl: Use of uninitialized value in subroutine entry at /opt/otobo/Kernel/cpan-lib/URI/Escape.pm line 184.
ERROR: OTOBO-otobo.Console.pl-Maint::Elasticsearch::Migration-10 Perl: 5.26.3 OS: linux Time: Wed Feb 24 21:38:13 2021
Message: DebugLog error:  Summary: Error while performing REST ‚GET‘ request to Controller ‚/tmpattachments/_doc/‘ on Host ‚http://localhost:9200‘. Response code ‚405‘.  Data   : Response content: ‚{„error“:“Incorrect HTTP method for uri [/tmpattachments/_doc/] and method [GET], allowed: [POST]“,“status“:405}‘.

Traceback (2309):
Module: Kernel::GenericInterface::Debugger::DebugLog Line: 232
Module: Kernel::GenericInterface::Debugger::Error Line: 326
Module: Kernel::GenericInterface::Transport::HTTP::REST::RequesterPerformRequest Line: 801
Module: Kernel::GenericInterface::Transport::RequesterPerformRequest Line: 201
Module: Kernel::GenericInterface::Requester::Run Line: 319
Module: Kernel::GenericInterface::Invoker::Elasticsearch::TicketManagement::PrepareRequest Line: 496
Module: Kernel::GenericInterface::Invoker::PrepareRequest Line: 160
Module: Kernel::GenericInterface::Requester::Run Line: 208
Module: Kernel::System::Elasticsearch::ArticleCreate Line: 724
Module: Kernel::System::Console::Command::Maint::Elasticsearch::Migration::MigrateTickets Line: 489

Module: Kernel::System::Console::Command::Maint::Elasticsearch::Migration::Run Line: 135
Module: (eval) Line: 468
Module: Kernel::System::Console::BaseCommand::Execute Line: 462
Module: Kernel::System::Console::InterfaceConsole::Run Line: 88
Module: /opt/otobo/bin/otobo.Console.pl Line: 35

[Sven Oesterling]

Hi Glen,

chances are, that this can be ignored. Sometimes the Elasticsearch plugin cannot interpret certain attachments. Those will effectively just be skipped, one gets a couple of error messages though (first the attempt to read it, then the attempt to post the data, the attempt to get it, and at last the attempt to delete it, I believe). You would have to have a look at more of these messages (if you want, you can also post them here). Does the script run to the end, at last?

See also https://github.com/RotherOSS/otobo/issues/820#issuecomment-784075940 where I gave some examples on what to look for.

Sven

[Autor]

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