[phuoc-nguyen]

Greetings Guys,
I have a question. I setup SLA and when ticket close, All SLA counter will be reset to „ZERO“ in Ticket/Database.
Is there any option to stop/prevent SLA reset to ZERO in ticket Or do you have any idea to take that SLA value before it change to ZERO. I want to keep that value for the report. Thank You in advance.

The picture show SLA disappear when close ticket.

[Autor]

Beiträge