Schlagwörter: otobo yaml error
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AutorBeiträge
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1. August 2022 um 14:34 Uhr - Views: 463 #13509
Hello,
I have followed this guide to install new skin:
https://doc.otobo.org/manual/developer/10.1/en/content/how-it-works/skins.html#creating-a-new-skin
I followed it exactly and for the beggining only logo and background change as written in the guide.
The new skin “custom” appears and works.
One thing I had to do differently, the XML file in the docs is probably an old version?
I had to use another which I have found on these forums:
However when running the:
sudo su -c "bin/otobo.Console.pl Maint::Config::Rebuild" -s /bin/bash otobo
command, I get several YAML errors:
root@otobo:/opt/otobo# sudo su -c "bin/otobo.Console.pl Maint::Config::Rebuild" -s /bin/bash otobo
Rebuilding the system configuration...
ERROR: OTOBO-otobo.Console.pl-Maint::Config::Rebuild-59 Perl: 5.30.0 OS: linux Time: Mon Aug 1 12:18:00 2022
Message: Loading the YAML string failed:
Traceback (97058):
Module: Kernel::System::YAML::Load Line: 125
Module: Kernel::System::SysConfig::DB::DefaultSettingListGet Line: 1398
Module: Kernel::System::SysConfig::_GetSettingsToDeploy Line: 5899
Module: Kernel::System::SysConfig::ConfigurationDeploy Line: 3442
Module: Kernel::System::Console::Command::Maint::Config::Rebuild::Run Line: 153
Module: (eval) Line: 480
Module: Kernel::System::Console::BaseCommand::Execute Line: 474
Module: Kernel::System::Console::InterfaceConsole::Run Line: 88
Module: bin/otobo.Console.pl Line: 35
ERROR: OTOBO-otobo.Console.pl-Maint::Config::Rebuild-59 Perl: 5.30.0 OS: linux Time: Mon Aug 1 12:18:00 2022
Message: YAML data was: "--- |2
Dear Customer,
Unfortunately we could not detect a valid ticket number
in your subject, so this email can't be processed.
Please create a new ticket via the customer panel.
Thanks for your help!
Your Helpdesk Team
"
Traceback (97058):
Module: Kernel::System::YAML::Load Line: 133
Module: Kernel::System::SysConfig::DB::DefaultSettingListGet Line: 1398
Module: Kernel::System::SysConfig::_GetSettingsToDeploy Line: 5899
Module: Kernel::System::SysConfig::ConfigurationDeploy Line: 3442
Module: Kernel::System::Console::Command::Maint::Config::Rebuild::Run Line: 153
Module: (eval) Line: 480
Module: Kernel::System::Console::BaseCommand::Execute Line: 474
Module: Kernel::System::Console::InterfaceConsole::Run Line: 88
Module: bin/otobo.Console.pl Line: 35
ERROR: OTOBO-otobo.Console.pl-Maint::Config::Rebuild-59 Perl: 5.30.0 OS: linux Time: Mon Aug 1 12:18:00 2022
Message: YAML data was not readable even by pure-perl YAML module
Traceback (97058):
Module: Kernel::System::YAML::Load Line: 144
Module: Kernel::System::SysConfig::DB::DefaultSettingListGet Line: 1398
Module: Kernel::System::SysConfig::_GetSettingsToDeploy Line: 5899
Module: Kernel::System::SysConfig::ConfigurationDeploy Line: 3442
Module: Kernel::System::Console::Command::Maint::Config::Rebuild::Run Line: 153
Module: (eval) Line: 480
Module: Kernel::System::Console::BaseCommand::Execute Line: 474
Module: Kernel::System::Console::InterfaceConsole::Run Line: 88
Module: bin/otobo.Console.pl Line: 35
ERROR: OTOBO-otobo.Console.pl-Maint::Config::Rebuild-59 Perl: 5.30.0 OS: linux Time: Mon Aug 1 12:18:00 2022
Message: Loading the YAML string failed: YAML::XS::Load Error: The problem:
found character that cannot start any token
was found at document: 1, line: 2, column: 2
while scanning for the next token at line: 2, column: 2
Traceback (97058):
Module: Kernel::System::YAML::Load Line: 125
Module: Kernel::System::SysConfig::DB::DefaultSettingListGet Line: 1398
Module: Kernel::System::SysConfig::_GetSettingsToDeploy Line: 5899
Module: Kernel::System::SysConfig::ConfigurationDeploy Line: 3442
Module: Kernel::System::Console::Command::Maint::Config::Rebuild::Run Line: 153
Module: (eval) Line: 480
Module: Kernel::System::Console::BaseCommand::Execute Line: 474
Module: Kernel::System::Console::InterfaceConsole::Run Line: 88
Module: bin/otobo.Console.pl Line: 35
ERROR: OTOBO-otobo.Console.pl-Maint::Config::Rebuild-59 Perl: 5.30.0 OS: linux Time: Mon Aug 1 12:18:00 2022
Message: YAML data was: "--- |
[% Data.Salutation | html %]
[% Data.StdResponse | html %]
[% Data.Signature | html %]
[% Data.CreateTime | Localize("TimeShort") %] - [% Data.OrigFromName | html %] [% Translate("wrote") | html %]:
[% Data.Body | html %]
"
Traceback (97058):
Module: Kernel::System::YAML::Load Line: 133
Module: Kernel::System::SysConfig::DB::DefaultSettingListGet Line: 1398
Module: Kernel::System::SysConfig::_GetSettingsToDeploy Line: 5899
Module: Kernel::System::SysConfig::ConfigurationDeploy Line: 3442
Module: Kernel::System::Console::Command::Maint::Config::Rebuild::Run Line: 153
Module: (eval) Line: 480
Module: Kernel::System::Console::BaseCommand::Execute Line: 474
Module: Kernel::System::Console::InterfaceConsole::Run Line: 88
Module: bin/otobo.Console.pl Line: 35
ERROR: OTOBO-otobo.Console.pl-Maint::Config::Rebuild-59 Perl: 5.30.0 OS: linux Time: Mon Aug 1 12:18:00 2022
Message: Data was only readable pure-perl YAML module, please contact the System Administrator to update this record, as the stored data is still in a wrong format!
Traceback (97058):
Module: Kernel::System::YAML::Load Line: 150
Module: Kernel::System::SysConfig::DB::DefaultSettingListGet Line: 1398
Module: Kernel::System::SysConfig::_GetSettingsToDeploy Line: 5899
Module: Kernel::System::SysConfig::ConfigurationDeploy Line: 3442
Module: Kernel::System::Console::Command::Maint::Config::Rebuild::Run Line: 153
Module: (eval) Line: 480
Module: Kernel::System::Console::BaseCommand::Execute Line: 474
Module: Kernel::System::Console::InterfaceConsole::Run Line: 88
Module: bin/otobo.Console.pl Line: 35
When I remove the XML file and run update again, it throws no errors and then skin is still usable.
I have absolutley no idea how to debug this.
Thanks for any help.
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1. August 2022 um 15:07 Uhr #13512
Ok I have found out it has nothing to do with skins.
The YAML errors are thrown ever second time i runsudo su -c “bin/otobo.Console.pl Maint::Config::Rebuild” -s /bin/bash otobo
first run says OK, every second run it throws errors.
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