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    • 8. Juni 2021 um 9:24 Uhr - Views: 745 #11567
      Antoine Lacroix
      Teilnehmer

        Well pretty much everything is in the title. I know categories are planned for a future release but as we’re migrating from GLPI our agents are used to categories from more than 5 years ; hence my question : is there anyway to get this feature as of right now ? or maybe to add a module that could help replace these until categories get implemented ?

         

        Thanks !

      • 8. Juni 2021 um 9:37 Uhr #11568
        Sven Oesterling
        Administrator

          Hi Antoine,

          depending on how you want to use categories, you could map them to the ticket types, or a dynamic field,… For the latter you can already display them as little colored category tags on the customer interface by configuring the SysConfig-Option(s) „Ticket::Frontend::CustomerTicketCategories###DynamicField“.

          Best regards, Sven

        • 8. Juni 2021 um 10:13 Uhr #11570
          Antoine Lacroix
          Teilnehmer

            I’ll try with the dynamic fields. Thanks for the quick answers, I rarely seen such a reactive support team.

          • 10. Juni 2021 um 15:23 Uhr #11588
            Antoine Lacroix
            Teilnehmer

              It works great, thanks alot !

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