Hello,

I have followed this guide to install new skin:

https://doc.otobo.org/manual/developer/10.1/en/content/how-it-works/skins.html#creating-a-new-skin

I followed it exactly and for the beggining only logo and background change as written in the guide.

The new skin „custom“ appears and works.

One thing I had to do differently, the XML file in the docs is probably an old version?

I had to use another which I have found on these forums:

https://prnt.sc/wqvm1-p_xLNv

However when running the:

sudo su -c "bin/otobo.Console.pl Maint::Config::Rebuild" -s /bin/bash otobo

command, I get several YAML errors:

root@otobo:/opt/otobo# sudo su -c "bin/otobo.Console.pl Maint::Config::Rebuild" -s /bin/bash otobo
Rebuilding the system configuration...
ERROR: OTOBO-otobo.Console.pl-Maint::Config::Rebuild-59 Perl: 5.30.0 OS: linux Time: Mon Aug 1 12:18:00 2022

Message: Loading the YAML string failed:

Traceback (97058):
Module: Kernel::System::YAML::Load Line: 125
Module: Kernel::System::SysConfig::DB::DefaultSettingListGet Line: 1398
Module: Kernel::System::SysConfig::_GetSettingsToDeploy Line: 5899
Module: Kernel::System::SysConfig::ConfigurationDeploy Line: 3442
Module: Kernel::System::Console::Command::Maint::Config::Rebuild::Run Line: 153
Module: (eval) Line: 480
Module: Kernel::System::Console::BaseCommand::Execute Line: 474
Module: Kernel::System::Console::InterfaceConsole::Run Line: 88
Module: bin/otobo.Console.pl Line: 35

ERROR: OTOBO-otobo.Console.pl-Maint::Config::Rebuild-59 Perl: 5.30.0 OS: linux Time: Mon Aug 1 12:18:00 2022

Message: YAML data was: "--- |2

Dear Customer,

Unfortunately we could not detect a valid ticket number
in your subject, so this email can't be processed.

Please create a new ticket via the customer panel.

Thanks for your help!

Your Helpdesk Team
"

Traceback (97058):
Module: Kernel::System::YAML::Load Line: 133
Module: Kernel::System::SysConfig::DB::DefaultSettingListGet Line: 1398
Module: Kernel::System::SysConfig::_GetSettingsToDeploy Line: 5899
Module: Kernel::System::SysConfig::ConfigurationDeploy Line: 3442
Module: Kernel::System::Console::Command::Maint::Config::Rebuild::Run Line: 153
Module: (eval) Line: 480
Module: Kernel::System::Console::BaseCommand::Execute Line: 474
Module: Kernel::System::Console::InterfaceConsole::Run Line: 88
Module: bin/otobo.Console.pl Line: 35

ERROR: OTOBO-otobo.Console.pl-Maint::Config::Rebuild-59 Perl: 5.30.0 OS: linux Time: Mon Aug 1 12:18:00 2022

Message: YAML data was not readable even by pure-perl YAML module

Traceback (97058):
Module: Kernel::System::YAML::Load Line: 144
Module: Kernel::System::SysConfig::DB::DefaultSettingListGet Line: 1398
Module: Kernel::System::SysConfig::_GetSettingsToDeploy Line: 5899
Module: Kernel::System::SysConfig::ConfigurationDeploy Line: 3442
Module: Kernel::System::Console::Command::Maint::Config::Rebuild::Run Line: 153
Module: (eval) Line: 480
Module: Kernel::System::Console::BaseCommand::Execute Line: 474
Module: Kernel::System::Console::InterfaceConsole::Run Line: 88
Module: bin/otobo.Console.pl Line: 35

ERROR: OTOBO-otobo.Console.pl-Maint::Config::Rebuild-59 Perl: 5.30.0 OS: linux Time: Mon Aug 1 12:18:00 2022

Message: Loading the YAML string failed: YAML::XS::Load Error: The problem:

found character that cannot start any token

was found at document: 1, line: 2, column: 2
while scanning for the next token at line: 2, column: 2

Traceback (97058):
Module: Kernel::System::YAML::Load Line: 125
Module: Kernel::System::SysConfig::DB::DefaultSettingListGet Line: 1398
Module: Kernel::System::SysConfig::_GetSettingsToDeploy Line: 5899
Module: Kernel::System::SysConfig::ConfigurationDeploy Line: 3442
Module: Kernel::System::Console::Command::Maint::Config::Rebuild::Run Line: 153
Module: (eval) Line: 480
Module: Kernel::System::Console::BaseCommand::Execute Line: 474
Module: Kernel::System::Console::InterfaceConsole::Run Line: 88
Module: bin/otobo.Console.pl Line: 35

ERROR: OTOBO-otobo.Console.pl-Maint::Config::Rebuild-59 Perl: 5.30.0 OS: linux Time: Mon Aug 1 12:18:00 2022

Message: YAML data was: "--- |
[% Data.Salutation | html %]
[% Data.StdResponse | html %]
[% Data.Signature | html %]

[% Data.CreateTime | Localize("TimeShort") %] - [% Data.OrigFromName | html %] [% Translate("wrote") | html %]:
[% Data.Body | html %]
"

Traceback (97058):
Module: Kernel::System::YAML::Load Line: 133
Module: Kernel::System::SysConfig::DB::DefaultSettingListGet Line: 1398
Module: Kernel::System::SysConfig::_GetSettingsToDeploy Line: 5899
Module: Kernel::System::SysConfig::ConfigurationDeploy Line: 3442
Module: Kernel::System::Console::Command::Maint::Config::Rebuild::Run Line: 153
Module: (eval) Line: 480
Module: Kernel::System::Console::BaseCommand::Execute Line: 474
Module: Kernel::System::Console::InterfaceConsole::Run Line: 88
Module: bin/otobo.Console.pl Line: 35

ERROR: OTOBO-otobo.Console.pl-Maint::Config::Rebuild-59 Perl: 5.30.0 OS: linux Time: Mon Aug 1 12:18:00 2022

Message: Data was only readable pure-perl YAML module, please contact the System Administrator to update this record, as the stored data is still in a wrong format!

Traceback (97058):
Module: Kernel::System::YAML::Load Line: 150
Module: Kernel::System::SysConfig::DB::DefaultSettingListGet Line: 1398
Module: Kernel::System::SysConfig::_GetSettingsToDeploy Line: 5899
Module: Kernel::System::SysConfig::ConfigurationDeploy Line: 3442
Module: Kernel::System::Console::Command::Maint::Config::Rebuild::Run Line: 153
Module: (eval) Line: 480
Module: Kernel::System::Console::BaseCommand::Execute Line: 474
Module: Kernel::System::Console::InterfaceConsole::Run Line: 88
Module: bin/otobo.Console.pl Line: 35

When I remove the XML file and run update again, it throws no errors and then skin is still usable.

I have absolutley no idea how to debug this.

Thanks for any help.