Hi squidy,

that’s not so easy. The best way is to migrate OTRS to OTOBO and then change the configuration settings.

Otherwise all ticket and article fields do not fit anymore, for example if you change queues and some other attributes.

Another possible way (but not easy to configure) is to use the REST or SOAP web api to import Tickets and Article. A matching between the different configurations are needed too.

If you need help, please write to our Sales team hello@otobo.de.

Best wishes from Germany,

Stefan