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		<title>OTOBO 11.1.0 Beta2</title>
		<link>https://otobo.io/de/otobo-11-1-beta2/</link>
		
		<dc:creator><![CDATA[Pia Cebic]]></dc:creator>
		<pubDate>Mon, 27 Jul 2026 11:28:28 +0000</pubDate>
				<category><![CDATA[Security Patch]]></category>
		<category><![CDATA[Release Notes]]></category>
		<category><![CDATA[IT Security]]></category>
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<div  class='avia-table av-5y8yny8-39a4420e2eab82f0807782771f3fd6a1 main_color avia-pricing-table-container avia_pricing_default  avia-builder-el-5  el_after_av_hr  el_before_av_hr  avia-table-1'  itemscope="itemscope" itemtype="https://schema.org/Table" ><div class="pricing-table-wrap"><ul class='pricing-table avia-desc-col'><li class=''><div class='first-table-item'>VERÖFFENTLICHUNGSDATUM:</div><span class='pricing-extra'></span></li><li class=''>RELEASE TYPE:</li><li class=''>KRITIKALITÄT:</li><li class=''>BETROFFENE VERSIONEN:</li></ul></div><div class="pricing-table-wrap"><ul class='pricing-table '><li class=''><div class='first-table-item'>27. Juli 2026</div><span class='pricing-extra'></span></li><li class=''>Security Patch Release</li><li class=''>NIEDRIG</li><li class=''>OTOBO 11.1 Beta</li></ul></div></div>

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<section  class='av_textblock_section av-m82n0g-4521aeb2e782c71cc6ae236a6cafe26b '   itemscope="itemscope" itemtype="https://schema.org/BlogPosting" itemprop="blogPost" ><div class='avia_textblock'  itemprop="text" ><ul>
<li class="font-claude-response-body whitespace-normal break-words pl-2">[Security] SessionID-Bindung für Web-Upload-Cache – Der Cache war bisher durch eine kryptografisch unsichere Zufallszahl geschützt, wodurch authentifizierte Angreifer diese erraten und während der Artikelerstellung auf Anhänge anderer Nutzer zugreifen konnten. Diese Sicherheitslücke wurde geschlossen. <a class="underline underline underline-offset-2 decoration-1 decoration-current/40 hover:decoration-current focus:decoration-current" href="https://github.com/RotherOSS/otobo/issues/5835" rel="nofollow noopener" target="_blank">[#5835]</a></li>
<li class="font-claude-response-body whitespace-normal break-words pl-2">[Security] Rekursion im Template-Generator verhindert / CVE-2025-26843 – Wir haben eine Denial-of-Service-Schwachstelle (DoS) in Ticket-Benachrichtigungen und Autoantworten behoben, durch die Angreifer Endlosschleifen auslösen konnten. <a class="underline underline underline-offset-2 decoration-1 decoration-current/40 hover:decoration-current focus:decoration-current" href="https://github.com/RotherOSS/otobo/issues/5797" rel="nofollow noopener" target="_blank">[#5797]</a></li>
<li class="font-claude-response-body whitespace-normal break-words pl-2">[Security] FormDraftID – Eine Sicherheitslücke in FormDraftID erlaubte authentifizierten Agenten, die Entwürfe anderer Nutzer zu löschen. Diese wurde geschlossen. <a href="https://github.com/RotherOSS/otobo/issues/5675" rel="nofollow noopener" target="_blank">[#5675]</a></li>
<li class="font-claude-response-body whitespace-normal break-words pl-2">[Security] XSS-Schwachstellen – Wir haben zwei XSS-Schwachstellen in AgentTicketEmailResend sowie im Admin-Communication-Log behoben. <a class="underline underline underline-offset-2 decoration-1 decoration-current/40 hover:decoration-current focus:decoration-current" href="https://github.com/RotherOSS/otobo/issues/5791" rel="nofollow noopener" target="_blank">[#5791]</a> <a class="underline underline underline-offset-2 decoration-1 decoration-current/40 hover:decoration-current focus:decoration-current" href="https://github.com/RotherOSS/otobo/issues/5790" rel="nofollow noopener" target="_blank">[#5790]</a></li>
<li class="font-claude-response-body whitespace-normal break-words pl-2">[Security] AgentTicketBulk – Durch eine fehlende Berechtigungsprüfung konnten Agenten bisher via Sammelaktion Tickets mit Tickets verknüpfen, auf die sie eigentlich keinen Zugriff hatten. Diese Sicherheitslücke wurde geschlossen. <a class="underline underline underline-offset-2 decoration-1 decoration-current/40 hover:decoration-current focus:decoration-current" href="https://github.com/RotherOSS/otobo/issues/5723" rel="nofollow noopener" target="_blank">[#5723]</a></li>
<li>[Security] SysConfig-Deployment – Für das SysConfig-Deployment wurde eine fehlende Berechtigungsprüfung ergänzt. <a class="underline underline underline-offset-2 decoration-1 decoration-current/40 hover:decoration-current focus:decoration-current" href="https://github.com/RotherOSS/otobo/issues/5818" rel="nofollow noopener" target="_blank">[#5818] </a></li>
<li>[Security] POST-Formulare – Für Artikel- und Ticket-Aktionen wurden POST-Formulare eingeführt, die CSRF-Sicherheitslücken in den Aktionen MarkAsImportant und QuickClose schließen. [<a href="https://github.com/RotherOSS/otobo/issues/5817" rel="nofollow noopener" target="_blank">#5817</a>]</li>
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<section  class='av_textblock_section av-234kgc7-ebeaaa8971d46106e90cd5d06db54cc3 '   itemscope="itemscope" itemtype="https://schema.org/BlogPosting" itemprop="blogPost" ><div class='avia_textblock'  itemprop="text" ><ul>
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<li class="font-claude-response-body whitespace-normal break-words pl-2">[Change] FormDraft API – FormDraft-Methoden erfordern künftig immer die korrekte Objekt-ID. <a class="underline underline underline-offset-2 decoration-1 decoration-current/40 hover:decoration-current focus:decoration-current" href="https://github.com/RotherOSS/otobo/issues/5825" rel="nofollow noopener" target="_blank">[#5825]</a></li>
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<section  class='av_textblock_section av-ic21vf-9432c099b375cf4451ef9b2a57ec465a '   itemscope="itemscope" itemtype="https://schema.org/BlogPosting" itemprop="blogPost" ><div class='avia_textblock'  itemprop="text" ><ul>
<li>[Bugfix] Ticket-Info-Widget – Die fehlerhafte Darstellung des Ticket-Info-Widgets in CustomerTicketZoom ist korrigiert. <a class="underline underline underline-offset-2 decoration-1 decoration-current/40 hover:decoration-current focus:decoration-current" href="https://github.com/RotherOSS/otobo/issues/5000" rel="nofollow noopener" target="_blank">[#5000]</a></li>
<li>[Bugfix] Text-Einzug – Einzugs-Buttons (Indent) im CKEditor funktionieren wieder. <a class="underline underline underline-offset-2 decoration-1 decoration-current/40 hover:decoration-current focus:decoration-current" href="https://github.com/RotherOSS/otobo/issues/5438" rel="nofollow noopener" target="_blank">[#5438]</a></li>
<li class="font-claude-response-body whitespace-normal break-words pl-2">[Bugfix] OIDC Login-Redirect – Keine doppelte URL-Kodierung mehr nach einem OIDC Redirect. <a class="underline underline underline-offset-2 decoration-1 decoration-current/40 hover:decoration-current focus:decoration-current" href="https://github.com/RotherOSS/otobo/issues/5787" rel="nofollow noopener" target="_blank">[#5787]</a></li>
<li>[Bugfix] TicketAppointments-Event – Das Event wird nicht mehr fälschlich mehrfach ausgelöst. [<a href="https://github.com/RotherOSS/otobo/issues/4220" target="_blank" rel="noreferrer noopener nofollow" data-linkified="true">#4220]</a></li>
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<section  class='av_textblock_section av-lu1ca4gs-bddc3d29fc47cdf26b88e0c5ca1005ac '   itemscope="itemscope" itemtype="https://schema.org/BlogPosting" itemprop="blogPost" ><div class='avia_textblock'  itemprop="text" ><ul>
<li class="font-claude-response-body whitespace-normal break-words pl-2">[Enhancement] Durch einen zusätzlichen Parameter „ExternalSource“ in der Übergangsaktion „DynamicFieldSet“ können übergebene Werte nun auch als externe Quelle interpretiert werden. <a href="https://github.com/RotherOSS/otobo/issues/5882" target="_blank" rel="noopener nofollow">[#5882]</a></li>
<li>[Enhancement] Die Übergangsaktion TicketCustomerSet unterstützt nun auch via „_Data“-Tag bereitgestellte Werte für Referenzfelder. <a href="https://github.com/RotherOSS/otobo/issues/5902" target="_blank" rel="noopener nofollow">[#5902]</a></li>
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<div  class='hr av-r2pi6v-b34f9efde311f6039d09d9be7595259b hr-invisible  avia-builder-el-25  el_after_av_heading  el_before_av_one_half '><span class='hr-inner '><span class="hr-inner-style"></span></span></div>
<div  class='flex_column av-1mnvfmf-27cf3124d5e559a7069151b923fa75d8 av_one_half  avia-builder-el-26  el_after_av_hr  el_before_av_one_half  first flex_column_div  '     ><section  class='av_textblock_section av-macb04fr-2b169f23edbfcbb2e275e40f932f2997 '   itemscope="itemscope" itemtype="https://schema.org/BlogPosting" itemprop="blogPost" ><div class='avia_textblock'  itemprop="text" ><h4>Update auf OTOBO 11.1.0 Beta2</h4>
<p>Wir empfehlen den Fix der Schwachstelle durchzuführen. Bitte aktualisieren Sie Ihr System.</p>
<p><a href="https://ftp.otobo.org/pub/otobo/otobo-latest-11.1.tar.gz" target="_blank" rel="noopener nofollow">➞ Download Security Patch</a></p>
</div></section></div>
<div  class='flex_column av-10kr187-97731efe25927a0c9522b1468df817d4 av_one_half  avia-builder-el-28  el_after_av_one_half  el_before_av_hr  flex_column_div  '     ><section  class='av_textblock_section av-mfz34agj-698721f19259af7d1a6f6ea202ea2edd '   itemscope="itemscope" itemtype="https://schema.org/BlogPosting" itemprop="blogPost" ><div class='avia_textblock'  itemprop="text" ><h4>OTOBO 11.1 Change Log</h4>
<p>Ein umfassender Überblick über alle aktuellen und vergangenen Änderungen.</p>
<p><a href="https://github.com/RotherOSS/otobo/blob/rel-11_0/CHANGES.md" target="_blank" rel="noopener nofollow">➞ See all changes</a></p>
</div></section></div>

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<h4 data-start="72" data-end="149"><span style="font-size: 20px;"><strong data-start="72" data-end="106">Security Patch? System-Update?</strong></span><br data-start="106" data-end="109" /><strong><span style="font-size: 20px;">Das müssen Sie nicht allein erledigen.</span></strong></h4>
<p><span style="font-size: 20px;">Für unsere Support-Kunden: Einfach über das Portal melden oder kurz anrufen – wir sind für Sie da.</span></p>
<p><span style="font-size: 20px;">Sie arbeiten noch nicht mit uns? Vielleicht ist jetzt der perfekte Zeitpunkt. Gern unterstützen wir Sie beim nächsten Update. </span></p>
<p><span style="font-size: 20px;">Melden Sie sich – wir freuen uns auf Sie!</span></p>
</div><div  class='avia-button-wrap av-mfy2rc0n-f5c04f013f09e9577c1192d42cc85992-wrap avia-button-right '><a href="https://otobo.io/de/unternehmen/kontakt/" class="avia-button av-mfy2rc0n-f5c04f013f09e9577c1192d42cc85992 av-link-btn avia-icon_select-no avia-size-large avia-position-right avia-color-theme-color" aria-label="Kontakt"><span class='avia_iconbox_title' >Kontakt</span></a></div></div>
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		<item>
		<title>OTOBO 11.0.17</title>
		<link>https://otobo.io/de/otobo-11-0-17/</link>
		
		<dc:creator><![CDATA[Pia Cebic]]></dc:creator>
		<pubDate>Mon, 27 Jul 2026 11:27:44 +0000</pubDate>
				<category><![CDATA[Security Patch]]></category>
		<category><![CDATA[Release Notes]]></category>
		<category><![CDATA[IT Security]]></category>
		<guid isPermaLink="false">https://otobo.io/?p=42297</guid>

					<description><![CDATA[]]></description>
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</div><h1 class='av-special-heading-tag '  itemprop="headline"  >OTOBO 11.0.17 – Security Patch</h1><div class="special-heading-border"><div class="special-heading-inner-border"></div></div></div></div><div  class='flex_column av-2w77st-a0903a40f0e4b84fd171e1167cb55201 av_one_fourth  avia-builder-el-3  el_after_av_three_fourth  avia-builder-el-last  flex_column_div  '     ></div>
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<div  class='avia-table av-5y8yny8-39a4420e2eab82f0807782771f3fd6a1 main_color avia-pricing-table-container avia_pricing_default  avia-builder-el-5  el_after_av_hr  el_before_av_hr  avia-table-2'  itemscope="itemscope" itemtype="https://schema.org/Table" ><div class="pricing-table-wrap"><ul class='pricing-table avia-desc-col'><li class=''><div class='first-table-item'>VERÖFFENTLICHUNGSDATUM:</div><span class='pricing-extra'></span></li><li class=''>RELEASE TYPE:</li><li class=''>KRITIKALITÄT:</li><li class=''>BETROFFENE VERSIONEN:</li></ul></div><div class="pricing-table-wrap"><ul class='pricing-table '><li class=''><div class='first-table-item'>27. Juli 2026</div><span class='pricing-extra'></span></li><li class=''>Security Patch Release</li><li class=''>NIEDRIG</li><li class=''>OTOBO 11.0</li></ul></div></div>

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<div  class='hr av-tko3p3-959b0969c09a210ad72cf04ea4d4f4e4 hr-invisible  avia-builder-el-8  el_after_av_heading  el_before_av_textblock '><span class='hr-inner '><span class="hr-inner-style"></span></span></div>
<section  class='av_textblock_section av-m82n0g-4521aeb2e782c71cc6ae236a6cafe26b '   itemscope="itemscope" itemtype="https://schema.org/BlogPosting" itemprop="blogPost" ><div class='avia_textblock'  itemprop="text" ><ul>
<li class="font-claude-response-body whitespace-normal break-words pl-2">[Security] SessionID-Bindung für Web-Upload-Cache – Der Cache war bisher durch eine kryptografisch unsichere Zufallszahl geschützt, wodurch authentifizierte Angreifer diese erraten und während der Artikelerstellung auf Anhänge anderer Nutzer zugreifen konnten. Diese Sicherheitslücke wurde geschlossen. <a class="underline underline underline-offset-2 decoration-1 decoration-current/40 hover:decoration-current focus:decoration-current" href="https://github.com/RotherOSS/otobo/issues/5835" rel="nofollow noopener" target="_blank">[#5835]</a></li>
<li class="font-claude-response-body whitespace-normal break-words pl-2">[Security] Rekursion im Template-Generator verhindert / CVE-2025-26843 – Wir haben eine Denial-of-Service-Schwachstelle (DoS) in Ticket-Benachrichtigungen und Autoantworten behoben, durch die Angreifer Endlosschleifen auslösen konnten. <a class="underline underline underline-offset-2 decoration-1 decoration-current/40 hover:decoration-current focus:decoration-current" href="https://github.com/RotherOSS/otobo/issues/5797" rel="nofollow noopener" target="_blank">[#5797]</a></li>
<li class="font-claude-response-body whitespace-normal break-words pl-2">[Security] FormDraftID – Eine Sicherheitslücke in FormDraftID erlaubte authentifizierten Agenten, die Entwürfe anderer Nutzer zu löschen. Diese wurde geschlossen. <a href="https://github.com/RotherOSS/otobo/issues/5675" rel="nofollow noopener" target="_blank">[#5675]</a></li>
<li class="font-claude-response-body whitespace-normal break-words pl-2">[Security] XSS-Schwachstellen – Wir haben zwei XSS-Schwachstellen in AgentTicketEmailResend sowie im Admin-Communication-Log behoben. <a class="underline underline underline-offset-2 decoration-1 decoration-current/40 hover:decoration-current focus:decoration-current" href="https://github.com/RotherOSS/otobo/issues/5791" rel="nofollow noopener" target="_blank">[#5791]</a> <a class="underline underline underline-offset-2 decoration-1 decoration-current/40 hover:decoration-current focus:decoration-current" href="https://github.com/RotherOSS/otobo/issues/5790" rel="nofollow noopener" target="_blank">[#5790]</a></li>
<li class="font-claude-response-body whitespace-normal break-words pl-2">[Security] AgentTicketBulk – Durch eine fehlende Berechtigungsprüfung konnten Agenten bisher via Sammelaktion Tickets mit Tickets verknüpfen, auf die sie eigentlich keinen Zugriff hatten. Diese Sicherheitslücke wurde geschlossen. <a class="underline underline underline-offset-2 decoration-1 decoration-current/40 hover:decoration-current focus:decoration-current" href="https://github.com/RotherOSS/otobo/issues/5723" rel="nofollow noopener" target="_blank">[#5723]</a></li>
<li>[Security] SysConfig-Deployment – Für das SysConfig-Deployment wurde eine fehlende Berechtigungsprüfung ergänzt. <a class="underline underline underline-offset-2 decoration-1 decoration-current/40 hover:decoration-current focus:decoration-current" href="https://github.com/RotherOSS/otobo/issues/5818" rel="nofollow noopener" target="_blank">[#5818]</a></li>
</ul>
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<section  class='av_textblock_section av-234kgc7-ebeaaa8971d46106e90cd5d06db54cc3 '   itemscope="itemscope" itemtype="https://schema.org/BlogPosting" itemprop="blogPost" ><div class='avia_textblock'  itemprop="text" ><ul>
<li>[Change] Systemkonfiguration – Die Übersetzung von Werten in der AdminSystemConfiguration wurde deaktiviert. <a class="underline underline underline-offset-2 decoration-1 decoration-current/40 hover:decoration-current focus:decoration-current" href="https://github.com/RotherOSS/otobo/issues/5641" rel="nofollow noopener" target="_blank">[#5641]</a></li>
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<div  id="sec-bugfixes"  class='av-special-heading av-1pdgik9-d4236fd7cb969b06399fcb69556d6197 av-special-heading-h3 blockquote modern-quote  avia-builder-el-15  el_after_av_hr  el_before_av_hr '><h3 class='av-special-heading-tag '  itemprop="headline"  >Bugfixes</h3><div class="special-heading-border"><div class="special-heading-inner-border"></div></div></div>

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<section  class='av_textblock_section av-vy3xw9-ea414e2ed7fdf1ef04929f1ed5ec506b '   itemscope="itemscope" itemtype="https://schema.org/BlogPosting" itemprop="blogPost" ><div class='avia_textblock'  itemprop="text" ><ul>
<li class="font-claude-response-body whitespace-normal break-words pl-2">[Bugfix] DynamicField Database – Die Sortierung der PossibleValues in der Detailansicht der DynamicField Database wurde korrigiert. <a class="underline underline underline-offset-2 decoration-1 decoration-current/40 hover:decoration-current focus:decoration-current" href="https://github.com/RotherOSS/otobo/issues/5642" rel="nofollow noopener" target="_blank">[#5642]</a></li>
<li class="font-claude-response-body whitespace-normal break-words pl-2">[Bugfix] Persönliche Einstellungen – Bestimmte persönliche Einstellungen anderer Agenten konnten beim Bearbeiten durch einen Admin verloren gehen. Dieses Verhalten ist nun behoben. <a class="underline underline underline-offset-2 decoration-1 decoration-current/40 hover:decoration-current focus:decoration-current" href="https://github.com/RotherOSS/otobo/issues/5430" rel="nofollow noopener" target="_blank">[#5430]</a></li>
<li class="font-claude-response-body whitespace-normal break-words pl-2">[Bugfix] Dynamic-Field-Ticketkategorien – Bei längeren Werten schlugen wegen Kürzungen Farbauswahl und Übersetzung fehl. <a class="underline underline underline-offset-2 decoration-1 decoration-current/40 hover:decoration-current focus:decoration-current" href="https://github.com/RotherOSS/otobo/issues/5329" rel="nofollow noopener" target="_blank">[#5329]</a></li>
<li class="font-claude-response-body whitespace-normal break-words pl-2">[Bugfix] Ticketinfo Widget – Die fehlerhafte Darstellung des Ticketinfo-Widgets in CustomerTicketZoom ist korrigiert. <a class="underline underline underline-offset-2 decoration-1 decoration-current/40 hover:decoration-current focus:decoration-current" href="https://github.com/RotherOSS/otobo/issues/5000" rel="nofollow noopener" target="_blank">[#5000]</a></li>
<li class="font-claude-response-body whitespace-normal break-words pl-2">[Bugfix] AgentTicketArticleEdit – Beim nachträglichen Bearbeiten von Artikeln wurde im Ticket wie in der Versionsübersicht der ursprüngliche Autor auch als Bearbeiter angezeigt, das ist korrigiert. <a class="underline underline underline-offset-2 decoration-1 decoration-current/40 hover:decoration-current focus:decoration-current" href="https://github.com/RotherOSS/otobo/issues/5620" rel="nofollow noopener" target="_blank">[#5620]</a></li>
<li class="font-claude-response-body whitespace-normal break-words pl-2">[Bugfix] DynamicField Import – Fehlende Update-Events für Script Dynamic Fields beim Import ergänzt. <a class="underline underline underline-offset-2 decoration-1 decoration-current/40 hover:decoration-current focus:decoration-current" href="https://github.com/RotherOSS/otobo/issues/5485" rel="nofollow noopener" target="_blank">[#5485]</a></li>
<li class="font-claude-response-body whitespace-normal break-words pl-2">[Bugfix] DynamicField Text – Neues Multivalue-Element startet nun leer statt mit dem Wert des vorherigen Elements vorausgefüllt. <a class="underline underline underline-offset-2 decoration-1 decoration-current/40 hover:decoration-current focus:decoration-current" href="https://github.com/RotherOSS/otobo/issues/5551" rel="nofollow noopener" target="_blank">[#5551]</a></li>
<li class="font-claude-response-body whitespace-normal break-words pl-2">[Bugfix] DF Reference Agent – Funktioniert nun auch ohne Filterung nach Gruppen. <a class="underline underline underline-offset-2 decoration-1 decoration-current/40 hover:decoration-current focus:decoration-current" href="https://github.com/RotherOSS/otobo/issues/5469" rel="nofollow noopener" target="_blank">[#5469]</a></li>
<li class="font-claude-response-body whitespace-normal break-words pl-2">[Bugfix] Network Transport Endpoint – Begrenzung auf 250 Zeichen wurde aufgehoben. <a class="underline underline underline-offset-2 decoration-1 decoration-current/40 hover:decoration-current focus:decoration-current" href="https://github.com/RotherOSS/otobo/issues/5262" rel="nofollow noopener" target="_blank">[#5262]</a></li>
<li class="font-claude-response-body whitespace-normal break-words pl-2">[Bugfix] Button &#8222;Show deleted articles&#8220; – Lässt sich wieder deaktivieren. <a class="underline underline underline-offset-2 decoration-1 decoration-current/40 hover:decoration-current focus:decoration-current" href="https://github.com/RotherOSS/otobo/issues/5445" rel="nofollow noopener" target="_blank">[#5445]</a></li>
<li class="font-claude-response-body whitespace-normal break-words pl-2">[Bugfix] Text-Einzug – Einzugs-Buttons (Indent) im CKEditor funktionieren wieder. <a class="underline underline underline-offset-2 decoration-1 decoration-current/40 hover:decoration-current focus:decoration-current" href="https://github.com/RotherOSS/otobo/issues/5438" rel="nofollow noopener" target="_blank">[#5438]</a></li>
<li>[Bugfix] TicketAppointments-Event – Das Event wird nicht mehr fälschlich mehrfach ausgelöst. [<a href="https://github.com/RotherOSS/otobo/issues/4220" target="_blank" rel="noopener nofollow" data-linkified="true">#4220]</a></li>
</ul>
</div></section>

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<section  class='av_textblock_section av-lu1ca4gs-bddc3d29fc47cdf26b88e0c5ca1005ac '   itemscope="itemscope" itemtype="https://schema.org/BlogPosting" itemprop="blogPost" ><div class='avia_textblock'  itemprop="text" ><ul>
<li class="font-claude-response-body whitespace-normal break-words pl-2">[Enhancement] Durch einen zusätzlichen Parameter „external Source“ in der Übergangsaktion „DynamicFieldSet“können übergebene Werte nun auch als externe Quelle interpretiert werden. <a href="https://github.com/RotherOSS/otobo/issues/5882" target="_blank" rel="noopener nofollow">[#5882]</a></li>
<li>[Enhancement] Die Übergangsaktion TicketCustomerSet unterstützt nun auch via &#8222;_Data&#8220;-Tag bereitgestellte Werte für Referenzfelder. <a href="https://github.com/RotherOSS/otobo/issues/5902" target="_blank" rel="noopener nofollow">[#5902]</a></li>
</ul>
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<div  class='hr av-r2pi6v-b34f9efde311f6039d09d9be7595259b hr-invisible  avia-builder-el-25  el_after_av_heading  el_before_av_one_half '><span class='hr-inner '><span class="hr-inner-style"></span></span></div>
<div  class='flex_column av-1mnvfmf-27cf3124d5e559a7069151b923fa75d8 av_one_half  avia-builder-el-26  el_after_av_hr  el_before_av_one_half  first flex_column_div  '     ><section  class='av_textblock_section av-macb04fr-2b169f23edbfcbb2e275e40f932f2997 '   itemscope="itemscope" itemtype="https://schema.org/BlogPosting" itemprop="blogPost" ><div class='avia_textblock'  itemprop="text" ><h4>Update auf OTOBO 11.0.17</h4>
<p>Wir empfehlen den Fix der Schwachstelle durchzuführen. Bitte aktualisieren Sie Ihr System.</p>
<p><a href="https://ftp.otobo.org/pub/otobo/otobo-latest-11.0.tar.gz" target="_blank" rel="noopener nofollow">➞ Download Security Patch</a></p>
</div></section></div>
<div  class='flex_column av-10kr187-97731efe25927a0c9522b1468df817d4 av_one_half  avia-builder-el-28  el_after_av_one_half  el_before_av_hr  flex_column_div  '     ><section  class='av_textblock_section av-mfz34agj-698721f19259af7d1a6f6ea202ea2edd '   itemscope="itemscope" itemtype="https://schema.org/BlogPosting" itemprop="blogPost" ><div class='avia_textblock'  itemprop="text" ><h4>OTOBO 11.0 Change Log</h4>
<p>Ein umfassender Überblick über alle aktuellen und vergangenen Änderungen.</p>
<p><a href="https://github.com/RotherOSS/otobo/blob/rel-11_0/CHANGES.md" target="_blank" rel="noopener nofollow">➞ See all changes</a></p>
</div></section></div>

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<h4 data-start="72" data-end="149"><span style="font-size: 20px;"><strong data-start="72" data-end="106">Security Patch? System-Update?</strong></span><br data-start="106" data-end="109" /><strong><span style="font-size: 20px;">Das müssen Sie nicht allein erledigen.</span></strong></h4>
<p><span style="font-size: 20px;">Für unsere Support-Kunden: Einfach über das Portal melden oder kurz anrufen – wir sind für Sie da.</span></p>
<p><span style="font-size: 20px;">Sie arbeiten noch nicht mit uns? Vielleicht ist jetzt der perfekte Zeitpunkt. Gern unterstützen wir Sie beim nächsten Update. </span></p>
<p><span style="font-size: 20px;">Melden Sie sich – wir freuen uns auf Sie!</span></p>
</div><div  class='avia-button-wrap av-mfy2rc0n-f5c04f013f09e9577c1192d42cc85992-wrap avia-button-right '><a href="https://otobo.io/de/unternehmen/kontakt/" class="avia-button av-mfy2rc0n-f5c04f013f09e9577c1192d42cc85992 av-link-btn avia-icon_select-no avia-size-large avia-position-right avia-color-theme-color" aria-label="Kontakt"><span class='avia_iconbox_title' >Kontakt</span></a></div></div>
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		<item>
		<title>OTOBO 10.1.18</title>
		<link>https://otobo.io/de/otobo-10-1-18/</link>
		
		<dc:creator><![CDATA[Pia Cebic]]></dc:creator>
		<pubDate>Mon, 27 Jul 2026 11:26:54 +0000</pubDate>
				<category><![CDATA[Security Patch]]></category>
		<category><![CDATA[Release Notes]]></category>
		<category><![CDATA[IT Security]]></category>
		<guid isPermaLink="false">https://otobo.io/?p=42293</guid>

					<description><![CDATA[]]></description>
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</div><h1 class='av-special-heading-tag '  itemprop="headline"  >OTOBO 10.1.18 – Security Patch</h1><div class="special-heading-border"><div class="special-heading-inner-border"></div></div></div></div><div  class='flex_column av-2w77st-a0903a40f0e4b84fd171e1167cb55201 av_one_fourth  avia-builder-el-3  el_after_av_three_fourth  avia-builder-el-last  flex_column_div  '     ></div>
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<div  class='avia-table av-5y8yny8-39a4420e2eab82f0807782771f3fd6a1 main_color avia-pricing-table-container avia_pricing_default  avia-builder-el-5  el_after_av_hr  el_before_av_hr  avia-table-3'  itemscope="itemscope" itemtype="https://schema.org/Table" ><div class="pricing-table-wrap"><ul class='pricing-table avia-desc-col'><li class=''><div class='first-table-item'>VERÖFFENTLICHUNGSDATUM:</div><span class='pricing-extra'></span></li><li class=''>RELEASE TYPE:</li><li class=''>KRITIKALITÄT:</li><li class=''>BETROFFENE VERSIONEN:</li></ul></div><div class="pricing-table-wrap"><ul class='pricing-table '><li class=''><div class='first-table-item'>27. Juli 2026</div><span class='pricing-extra'></span></li><li class=''>Security Patch Release</li><li class=''>NIEDRIG</li><li class=''>OTOBO 10.1</li></ul></div></div>

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<section  class='av_textblock_section av-m82n0g-4521aeb2e782c71cc6ae236a6cafe26b '   itemscope="itemscope" itemtype="https://schema.org/BlogPosting" itemprop="blogPost" ><div class='avia_textblock'  itemprop="text" ><ul>
<li class="font-claude-response-body whitespace-normal break-words pl-2">[Security] SessionID-Bindung für Web-Upload-Cache – Der Cache war bisher durch eine kryptografisch unsichere Zufallszahl geschützt, wodurch authentifizierte Angreifer diese erraten und während der Artikelerstellung auf Anhänge anderer Nutzer zugreifen konnten. Diese Sicherheitslücke wurde geschlossen. <a class="underline underline underline-offset-2 decoration-1 decoration-current/40 hover:decoration-current focus:decoration-current" href="https://github.com/RotherOSS/otobo/issues/5835" rel="nofollow noopener" target="_blank">[#5835]</a></li>
<li class="font-claude-response-body whitespace-normal break-words pl-2">[Security] Rekursion im Template-Generator verhindert / CVE-2025-26843 – Wir haben eine Denial-of-Service-Schwachstelle (DoS) in Ticket-Benachrichtigungen und Autoantworten behoben, durch die Angreifer Endlosschleifen auslösen konnten. <a class="underline underline underline-offset-2 decoration-1 decoration-current/40 hover:decoration-current focus:decoration-current" href="https://github.com/RotherOSS/otobo/issues/5797" rel="nofollow noopener" target="_blank">[#5797]</a></li>
<li class="font-claude-response-body whitespace-normal break-words pl-2">[Security] FormDraftID – Eine Sicherheitslücke in FormDraftID erlaubte authentifizierten Agenten, die Entwürfe anderer Nutzer zu löschen. Diese wurde geschlossen. <a class="underline underline underline-offset-2 decoration-1 decoration-current/40 hover:decoration-current focus:decoration-current" href="https://github.com/RotherOSS/otobo/issues/5675" rel="nofollow noopener" target="_blank">[#5675]</a></li>
<li class="font-claude-response-body whitespace-normal break-words pl-2">[Security] XSS-Schwachstellen – Wir haben zwei XSS-Schwachstellen in AgentTicketEmailResend sowie im Admin-Communication-Log behoben. <a class="underline underline underline-offset-2 decoration-1 decoration-current/40 hover:decoration-current focus:decoration-current" href="https://github.com/RotherOSS/otobo/issues/5791" rel="nofollow noopener" target="_blank">[#5791]</a> <a class="underline underline underline-offset-2 decoration-1 decoration-current/40 hover:decoration-current focus:decoration-current" href="https://github.com/RotherOSS/otobo/issues/5790" rel="nofollow noopener" target="_blank">[#5790]</a></li>
<li class="font-claude-response-body whitespace-normal break-words pl-2">[Security] AgentTicketBulk – Durch eine fehlende Berechtigungsprüfung konnten Agenten bisher via Sammelaktion Tickets mit Tickets verknüpfen, auf die sie eigentlich keinen Zugriff hatten. Diese Sicherheitslücke wurde geschlossen. <a class="underline underline underline-offset-2 decoration-1 decoration-current/40 hover:decoration-current focus:decoration-current" href="https://github.com/RotherOSS/otobo/issues/5723" rel="nofollow noopener" target="_blank">[#5723]</a></li>
<li>[Security] SysConfig-Deployment – Für das SysConfig-Deployment wurde eine fehlende Berechtigungsprüfung ergänzt. <a class="underline underline underline-offset-2 decoration-1 decoration-current/40 hover:decoration-current focus:decoration-current" href="https://github.com/RotherOSS/otobo/issues/5818" rel="nofollow noopener" target="_blank">[#5818]</a></li>
</ul>
</div></section>

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<section  class='av_textblock_section av-234kgc7-ebeaaa8971d46106e90cd5d06db54cc3 '   itemscope="itemscope" itemtype="https://schema.org/BlogPosting" itemprop="blogPost" ><div class='avia_textblock'  itemprop="text" ><ul>
<li>[Change] Systemkonfiguration – Die Übersetzung von Werten in der AdminSystemConfiguration wurde deaktiviert. <a class="underline underline underline-offset-2 decoration-1 decoration-current/40 hover:decoration-current focus:decoration-current" href="https://github.com/RotherOSS/otobo/issues/5641" rel="nofollow noopener" target="_blank">[#5641]</a></li>
</ul>
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<div  class='hr av-6cc1jvk-8dc87c8d90f75146f1a7aad99e455808 hr-invisible  avia-builder-el-16  el_after_av_heading  el_before_av_textblock '><span class='hr-inner '><span class="hr-inner-style"></span></span></div>
<section  class='av_textblock_section av-lu1ca4gs-bddc3d29fc47cdf26b88e0c5ca1005ac '   itemscope="itemscope" itemtype="https://schema.org/BlogPosting" itemprop="blogPost" ><div class='avia_textblock'  itemprop="text" ><ul>
<li class="font-claude-response-body whitespace-normal break-words pl-2">[Bugfix] DynamicField Database: Die Sortierung der PossibleValues in der Detailansicht der DynamicField Database wurde korrigiert. <a class="underline underline underline-offset-2 decoration-1 decoration-current/40 hover:decoration-current focus:decoration-current" href="https://github.com/RotherOSS/otobo/issues/5642" rel="nofollow noopener" target="_blank">[#5642]</a></li>
<li class="font-claude-response-body whitespace-normal break-words pl-2">[Bugfix] Persönliche Einstellungen – Bestimmte persönliche Einstellungen anderer Agenten konnten beim Bearbeiten durch einen Admin verloren gehen. Dieses Verhalten ist nun behoben. <a class="underline underline underline-offset-2 decoration-1 decoration-current/40 hover:decoration-current focus:decoration-current" href="https://github.com/RotherOSS/otobo/issues/5430" rel="nofollow noopener" target="_blank">[#5430]</a></li>
<li class="font-claude-response-body whitespace-normal break-words pl-2">[Bugfix] Dynamic-Field-Ticketkategorien – Bei längeren Werten schlugen wegen Kürzungen Farbauswahl und Übersetzung fehl. <a class="underline underline underline-offset-2 decoration-1 decoration-current/40 hover:decoration-current focus:decoration-current" href="https://github.com/RotherOSS/otobo/issues/5329" rel="nofollow noopener" target="_blank">[#5329]</a></li>
</ul>
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<div  class='hr av-r2pi6v-b34f9efde311f6039d09d9be7595259b hr-invisible  avia-builder-el-21  el_after_av_heading  el_before_av_one_half '><span class='hr-inner '><span class="hr-inner-style"></span></span></div>
<div  class='flex_column av-1mnvfmf-27cf3124d5e559a7069151b923fa75d8 av_one_half  avia-builder-el-22  el_after_av_hr  el_before_av_one_half  first flex_column_div  '     ><section  class='av_textblock_section av-macb04fr-2b169f23edbfcbb2e275e40f932f2997 '   itemscope="itemscope" itemtype="https://schema.org/BlogPosting" itemprop="blogPost" ><div class='avia_textblock'  itemprop="text" ><h4>Update auf OTOBO 10.1.18</h4>
<p>Wir empfehlen den Fix der Schwachstelle durchzuführen. Bitte aktualisieren Sie Ihr System.</p>
<p><a href="https://ftp.otobo.org/pub/otobo/otobo-latest-10.1.tar.gz" target="_blank" rel="noopener nofollow">➞ Download Security Patch</a></p>
</div></section></div>
<div  class='flex_column av-10kr187-97731efe25927a0c9522b1468df817d4 av_one_half  avia-builder-el-24  el_after_av_one_half  el_before_av_hr  flex_column_div  '     ><section  class='av_textblock_section av-mfz34agj-698721f19259af7d1a6f6ea202ea2edd '   itemscope="itemscope" itemtype="https://schema.org/BlogPosting" itemprop="blogPost" ><div class='avia_textblock'  itemprop="text" ><h4>OTOBO 10.1 Change Log</h4>
<p>Ein umfassender Überblick über alle aktuellen und vergangenen Änderungen.</p>
<p><a href="https://github.com/RotherOSS/otobo/blob/rel-10_1/CHANGES.md" target="_blank" rel="noopener nofollow">➞ See all changes</a></p>
</div></section></div>

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<h4 data-start="72" data-end="149"><span style="font-size: 20px;"><strong data-start="72" data-end="106">Security Patch? System-Update?</strong></span><br data-start="106" data-end="109" /><strong><span style="font-size: 20px;">Das müssen Sie nicht allein erledigen.</span></strong></h4>
<p><span style="font-size: 20px;">Für unsere Support-Kunden: Einfach über das Portal melden oder kurz anrufen – wir sind für Sie da.</span></p>
<p><span style="font-size: 20px;">Sie arbeiten noch nicht mit uns? Vielleicht ist jetzt der perfekte Zeitpunkt. Gern unterstützen wir Sie beim nächsten Update. </span></p>
<p><span style="font-size: 20px;">Melden Sie sich – wir freuen uns auf Sie!</span></p>
</div><div  class='avia-button-wrap av-mfy2rc0n-f5c04f013f09e9577c1192d42cc85992-wrap avia-button-right '><a href="https://otobo.io/de/unternehmen/kontakt/" class="avia-button av-mfy2rc0n-f5c04f013f09e9577c1192d42cc85992 av-link-btn avia-icon_select-no avia-size-large avia-position-right avia-color-theme-color" aria-label="Kontakt"><span class='avia_iconbox_title' >Kontakt</span></a></div></div>
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		<item>
		<title>OTOBO 11.1 Beta</title>
		<link>https://otobo.io/de/otobo-11-1-beta/</link>
		
		<dc:creator><![CDATA[Pia Cebic]]></dc:creator>
		<pubDate>Wed, 24 Jun 2026 13:51:46 +0000</pubDate>
				<category><![CDATA[Release Notes]]></category>
		<category><![CDATA[ITAM]]></category>
		<category><![CDATA[ITSM]]></category>
		<category><![CDATA[Release notes]]></category>
		<guid isPermaLink="false">https://otobo.io/?p=41753</guid>

					<description><![CDATA[]]></description>
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</div><h1 class='av-special-heading-tag '  itemprop="headline"  >OTOBO 11.1 (Beta)</h1><div class="special-heading-border"><div class="special-heading-inner-border"></div></div></div><br />

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<div  class='hr av-3s22pq-2399c8d05f0390dd2cc1d4cc5644e576 hr-custom  avia-builder-el-5  el_after_av_section  el_before_av_table  avia-builder-el-first  hr-center hr-icon-no'><span class='hr-inner inner-border-av-border-none'><span class="hr-inner-style"></span></span></div>
<div  class='avia-table av-5y8yny8-8f426f81be0f666d7e7774a21a250c15 main_color avia-pricing-table-container avia_pricing_minimal  avia-builder-el-6  el_after_av_hr  el_before_av_hr  avia-table-4'  itemscope="itemscope" itemtype="https://schema.org/Table" ><div class="pricing-table-wrap"><ul class='pricing-table avia-desc-col'><li class=''><div class='first-table-item'>VERÖFFENTLICHUNGSDATUM:</div><span class='pricing-extra'></span></li><li class=''>RELEASE-TYP:</li><li class=''>RELEASE:</li></ul></div><div class="pricing-table-wrap"><ul class='pricing-table '><li class=''><div class='first-table-item'>24.06.2026</div><span class='pricing-extra'></span></li><li class=''>Beta Release</li><li class=''>11.1 (Beta)</li></ul></div></div>

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<style type="text/css" data-created_by="avia_inline_auto" id="style-css-av-lvsf7395-a79de425616f86283c7052df68a69923">
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<section  class='av_textblock_section av-lvsf7395-a79de425616f86283c7052df68a69923 '   itemscope="itemscope" itemtype="https://schema.org/BlogPosting" itemprop="blogPost" ><div class='avia_textblock wp_w_h2sub'  itemprop="text" ><p>OTOBO 11.1 ist nicht nur voll von Quality-of-Life-Improvements, sondern bietet auch echte Mehrwerte in den Bereichen Modellierung, Integration &amp; Systemanbindung sowie Administration.</p>
</div></section>

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<div  id="rln-neuefunktionen"  class='av-special-heading av-lsestdsh-2404b00e7f775f82ecba071889809ca8 av-special-heading-h2 blockquote modern-quote  avia-builder-el-10  el_after_av_hr  el_before_av_hr '><h2 class='av-special-heading-tag '  itemprop="headline"  >Das ist neu in OTOBO 11.1 (Beta)</h2><div class="special-heading-border"><div class="special-heading-inner-border"></div></div></div>

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<div  class='flex_column av-lsesq406-9b45c59f509866e0555b8b28d917299d av_one_full  avia-builder-el-12  el_after_av_hr  el_before_av_one_half  first flex_column_div  '     ><p>
<style type="text/css" data-created_by="avia_inline_auto" id="style-css-av-lvsfakmw-1875b39ba438e1c5cbf14d965ad590dd">
#top .av-special-heading.av-lvsfakmw-1875b39ba438e1c5cbf14d965ad590dd{
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<div  id="rln-neuefunktionen"  class='av-special-heading av-lvsfakmw-1875b39ba438e1c5cbf14d965ad590dd av-special-heading-h3 blockquote modern-quote  avia-builder-el-13  el_before_av_textblock  avia-builder-el-first '><div class='av-subheading av-subheading_above'><p>HIGHLIGHT 1</p>
</div><h3 class='av-special-heading-tag '  itemprop="headline"  >Ticketbearbeitung – mehr Überblick, schneller am Ziel</h3><div class="special-heading-border"><div class="special-heading-inner-border"></div></div></div><br />

<style type="text/css" data-created_by="avia_inline_auto" id="style-css-av-lvsfcpb3-fd876379d3ff26453a1080e74cc6bc1e">
#top .av_textblock_section.av-lvsfcpb3-fd876379d3ff26453a1080e74cc6bc1e .avia_textblock{
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<section  class='av_textblock_section av-lvsfcpb3-fd876379d3ff26453a1080e74cc6bc1e '   itemscope="itemscope" itemtype="https://schema.org/BlogPosting" itemprop="blogPost" ><div class='avia_textblock wp_w_h2sub'  itemprop="text" ><p>Weniger Klicks, mehr Kontext, schnellere Entscheidungen. Und das ist erst der Anfang. Mit 11.1 wird die tägliche Arbeit im Ticket – dort, wo Agenten den größten Teil ihres Tages verbringen – noch schneller und übersichtlicher.</p>
</div></section></p></div>
<div  class='flex_column av-iv9z26-0813d5725aa834b8146fac465b89da74 av_one_half  avia-builder-el-15  el_after_av_one_full  el_before_av_one_half  first flex_column_div  column-top-margin'     ><section  class='av_textblock_section av-lvsfdlmn-b1935ebd20718bbba8fa6bb2d4eed880 '   itemscope="itemscope" itemtype="https://schema.org/BlogPosting" itemprop="blogPost" ><div class='avia_textblock'  itemprop="text" ><ul>
<li><strong>Elasticsearch – Suche auf neuem Level<br />
</strong>Weitere Dialoge, feldbasierte Abfragen und eine erweiterte Syntax – zum Beispiel Title:Test* AND Body:Test* oder Boolean-Verknüpfungen mit AND / NOT – machen die schnelle nebenläufige Suche präziser. Wer Elasticsearch nutzt, merkt den Unterschied sofort.</li>
</ul>
<ul>
<li><strong>Ähnliche Tickets – immer im Blick<br />
</strong>Das neue Widget „Ähnliche Tickets&#8220; nutzt Elasticsearch, um ähnliche Tickets direkt in der Ticket-Zoom-Ansicht anzuzeigen. Kein manuelles Suchen nötig – ähnliche Tickets werden automatisch eingeblendet. Eine der Aufgaben, die bald auch die <a href="https://otobo.io/de/otobo-wird-ki-smart/" target="_blank" rel="noopener">OTOBO KI Roboto</a> übernimmt.</li>
</ul>
</div></section></div>
<div  class='flex_column av-qy0azd-9b89f3c7900c5dd525ca6c64b1857c91 av_one_half  avia-builder-el-17  el_after_av_one_half  el_before_av_hr  flex_column_div  column-top-margin'     ><section  class='av_textblock_section av-mqhv8j2w-b1ca3e2bac952c160debbe7e036103a5 '   itemscope="itemscope" itemtype="https://schema.org/BlogPosting" itemprop="blogPost" ><div class='avia_textblock'  itemprop="text" ><ul>
<li><strong>Volle Kontrolle über den Ticket-Verlauf<br />
</strong>Artikelbearbeitung inklusive Zeiterfassung ist nun Teil des Standards – kein separates Paket mehr notwendig. Ticket-Artikel lassen sich direkt in der Ticket-Zoom-Ansicht bearbeiten, löschen oder anpinnen. Fehler korrigieren, Überflüssiges entfernen, Wichtiges im Blick behalten – der Ticket-Verlauf bleibt übersichtlich.</li>
</ul>
<ul>
<li><strong>Filter, die zu Ihnen passen<br />
</strong>Ticket-Filter lassen sich jetzt in allen Ticketlisten per Mehrfachauswahl setzen. Einmal konfiguriert, dauerhaft die passende Ansicht. Kein manuelles Nachfiltern mehr, kein Suchen in langen Listen. Die richtige Ansicht ist immer genau einen Klick entfernt.</li>
</ul>
</div></section></div>

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<div  id="rln-neuefunktionen"  class='av-special-heading av-lvsflnsr-508680ebc05e2ef8b8c63b057692667d av-special-heading-h3 blockquote modern-quote  avia-builder-el-21  el_before_av_textblock  avia-builder-el-first '><div class='av-subheading av-subheading_above'><p>HIGHLIGHT 2</p>
</div><h3 class='av-special-heading-tag '  itemprop="headline"  >Prozessmanagement – präzise modellieren, sicher steuern</h3><div class="special-heading-border"><div class="special-heading-inner-border"></div></div></div><br />

<style type="text/css" data-created_by="avia_inline_auto" id="style-css-av-lvsfncp5-2d4b98542dd65ca37d6bc6eb5e0d5fe4">
#top .av_textblock_section.av-lvsfncp5-2d4b98542dd65ca37d6bc6eb5e0d5fe4 .avia_textblock{
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<section  class='av_textblock_section av-lvsfncp5-2d4b98542dd65ca37d6bc6eb5e0d5fe4 '   itemscope="itemscope" itemtype="https://schema.org/BlogPosting" itemprop="blogPost" ><div class='avia_textblock wp_w_h2sub'  itemprop="text" ><p>Mit 11.1 wächst das Prozessmanagement in OTOBO spürbar – in Reife, Flexibilität und in der Tiefe, mit der sich Prozesse abbilden lassen. Wer komplexe Prozesse baut und pflegt, merkt den Unterschied sofort.</p>
</div></section></p></div>
<div  class='flex_column av-11qrzry-55252686f3ff1fa48686b9d9f037fdb0 av_one_half  avia-builder-el-23  el_after_av_one_full  el_before_av_one_half  first flex_column_div  column-top-margin'     ><section  class='av_textblock_section av-lvsfmmk4-ffb1691d7c1f70e6bc9cd2fee0b68653 '   itemscope="itemscope" itemtype="https://schema.org/BlogPosting" itemprop="blogPost" ><div class='avia_textblock'  itemprop="text" ><ul>
<li style="margin-bottom: 20px;"><strong>Prozesse strukturieren, Überblick behalten</strong><br />
Komplexe Prozess-Setups wachsen – und werden schnell unübersichtlich. Namespaces gruppieren Prozesselemente logisch, sodass Admins auch in verzweigten Prozessen den Überblick behalten.</li>
<li style="margin-bottom: 20px;"><strong>Global oder prozess-spezifisch – Sie entscheiden</strong><br />
Prozesselemente lassen sich jetzt als global oder prozess-spezifisch markieren. Eine Checkbox entscheidet: Soll ein Element in allen Prozessen verfügbar sein – oder nur in einem bestimmten?</li>
<li style="margin-bottom: 20px;"><strong>Übergänge mit Logik</strong><br />
Übergänge prüfen jetzt mit Not, Any und All – auch auf leere Felder. Dynamische Felder innerhalb eines Sets lassen sich direkt via Feld1::Feld2 ansprechen. Prozesslogik, die zur Realität passt – nicht umgekehrt.</li>
</ul>
</div></section></div>
<div  class='flex_column av-ocvqqm-5f288850a2c9b98e9d3c5920ef5f9dde av_one_half  avia-builder-el-25  el_after_av_one_half  el_before_av_hr  flex_column_div  column-top-margin'     ><section  class='av_textblock_section av-lvsfo02i-4b34856bd3693a1b0ac2a6e9a0de70fe '   itemscope="itemscope" itemtype="https://schema.org/BlogPosting" itemprop="blogPost" ><div class='avia_textblock'  itemprop="text" ><ul>
<li style="margin-bottom: 20px;"><strong>Vorlagen, die überall funktionieren<br />
</strong>Ticket-Vorlagen, wie Sie sie kennen, können jetzt auch in Prozessdialogen eingesetzt werden. Texte werden durch die Verwendung von Vorlagen von Anfang an sauber erfasst.</li>
<li style="margin-bottom: 20px;"><strong>Kunden sehen, was sie brauchen<br />
</strong>Prozess- und Aktivitätsinfos im Kundenbereich sind jetzt ausblendbar. Kunden sehen genau das, was sie brauchen – und nichts, was verwirrt. Weniger Rückfragen, weniger Missverständnisse, weniger Aufwand im Support.</li>
<li><strong>Weniger Suchen, mehr Überblick<br />
</strong>Wer viele Prozesse verwaltet, kennt das Problem: Suchen kostet Zeit. Die verbesserte Sortierung von Prozesselementen im Adminbereich macht Schluss damit – Elemente sind schneller auffindbar, die Verwaltung bleibt auch bei wachsender Komplexität übersichtlich.</li>
</ul>
</div></section></div>

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<div  id="rln-neuefunktionen"  class='av-special-heading av-lvsfsa2j-80121db2931775bc3498591164713808 av-special-heading-h3 blockquote modern-quote  avia-builder-el-29  el_before_av_textblock  avia-builder-el-first '><div class='av-subheading av-subheading_above'><p>HIGHLIGHT 3</p>
</div><h3 class='av-special-heading-tag '  itemprop="headline"  >Dynamische Felder – Informationen, genau wo sie gebraucht werden</h3><div class="special-heading-border"><div class="special-heading-inner-border"></div></div></div><br />

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<section  class='av_textblock_section av-lvsfsl9o-2adb180f2e11bd652a55809fcc725555 '   itemscope="itemscope" itemtype="https://schema.org/BlogPosting" itemprop="blogPost" ><div class='avia_textblock wp_w_h2sub'  itemprop="text" ><p>Wir nennen sie in OTOBO &#8222;Dynamische Felder&#8220; – aber es ist so viel mehr. Felder, die nur dort erscheinen, wo sie gebraucht werden. Verknüpfte Objekte direkt im Ticket. Formulare, die sich dem Kontext anpassen. Mit 11.1 werden Dynamische Felder zum echten Werkzeug.</p>
</div></section></p></div>
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<div  class='flex_column av-1ix2ni6-8f71b2a252e82a9b10d004f62a30cc41 av_one_full  avia-builder-el-33  el_after_av_one_full  el_before_av_hr  first flex_column_div  column-top-margin'     ><section  class='av_textblock_section av-lvsftpx0-629c67c2d3c5430fff1599d6c942e9fb '   itemscope="itemscope" itemtype="https://schema.org/BlogPosting" itemprop="blogPost" ><div class='avia_textblock'  itemprop="text" ><p><strong>Nur was relevant ist – im richtigen Moment</strong></p>
<p>Dynamische Felder vom Typ &#8222;Referenz&#8220; verknüpfen FAQ-Artikel, Services, Kunden, Kundenbenutzer oder ConfigItems direkt mit einem Ticket, oder miteinander. Linsen zeigen direkt auf die Details dieser verknüpften Elemente – ohne das Objekt selbst dafür öffnen zu müssen. Weniger Klicks, kein Kontextwechsel – alle relevanten Informationen genau dort, wo sie gebraucht werden. Das bedeutet weniger Zeit pro Ticket und mehr Zeit für die Kunden.</p>
</div></section></div>

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</div><h3 class='av-special-heading-tag '  itemprop="headline"  >Sicherheit – moderne Authentifizierung, sichere Anbindung</h3><div class="special-heading-border"><div class="special-heading-inner-border"></div></div></div><br />

<style type="text/css" data-created_by="avia_inline_auto" id="style-css-av-mqhs6n8m-f8b1a4dbec10b6f96af19b1a33c8266c">
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<section  class='av_textblock_section av-mqhs6n8m-f8b1a4dbec10b6f96af19b1a33c8266c '   itemscope="itemscope" itemtype="https://schema.org/BlogPosting" itemprop="blogPost" ><div class='avia_textblock wp_w_h2sub'  itemprop="text" ><p>Mit 11.1 macht OTOBO den nächsten Schritt in die Zukunft bei Sicherheit und Authentifizierung. Moderne Standards, zentrale Verwaltung und verschlüsselte Anbindungen – ohne Workarounds, ohne Thirdparty-Pakete.</p>
</div></section></p></div>
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<div  class='flex_column av-3zxmj5l-6331b85ca5e2e369e25f831c584b4323 av_one_half  avia-builder-el-41  el_after_av_one_full  el_before_av_one_half  first flex_column_div  column-top-margin'     ><section  class='av_textblock_section av-3mctni1-b33f0fe2d9f43ac1444a0676923dd2f1 '   itemscope="itemscope" itemtype="https://schema.org/BlogPosting" itemprop="blogPost" ><div class='avia_textblock'  itemprop="text" ><ul>
<li style="margin-bottom: 20px;"><strong>Tokens zentral verwalten – OAuth Token Management<br />
</strong>OTOBO verfügt jetzt über eine eigene Token-Verwaltung. Tokens ermöglichen die sichere Authentifizierung an externen Diensten – für E-Mail-Anbindungen via POP, IMAP und erstmals auch SMTP sowie für ausgehende Webservices. Keine abgelaufenen Passwörter, kein Suchen in verschiedenen Konfigurationen, kein Administrationsaufwand bei Passwortänderungen. Alles an zentraler Stelle – alles im Griff.</li>
<li><strong>Ein Login für alles – OpenID Connect<br />
</strong>Die Anmeldung an OTOBO via OpenID Connect ermöglicht Single-Sign-On für Agenten und Kunden. Keine separaten OTOBO Passwörter mehr notwendig – stattdessen Integration in die bestehende Unternehmens-Authentifizierung. Ein Login, alle Systeme, kein Passwort-Chaos.</li>
</ul>
</div></section></div>
<div  class='flex_column av-a4zm1l-4a4531fc34a098db65a581337d3a8d7d av_one_half  avia-builder-el-43  el_after_av_one_half  el_before_av_hr  flex_column_div  column-top-margin'     ><section  class='av_textblock_section av-mqhs8g49-7d486b2b573cf2c8ea2405634858d450 '   itemscope="itemscope" itemtype="https://schema.org/BlogPosting" itemprop="blogPost" ><div class='avia_textblock'  itemprop="text" ><ul>
<li style="margin-bottom: 20px;"><strong>Verschlüsselte Datenbank-Anbindung<br />
</strong>Das DB-Backend wechselt von DBD::mysql auf DBD::MariaDB – aktiv gepflegt, moderner und auf aktuelle Datenbankversionen ausgelegt. Verschlüsselte Anbindung für MySQL und MariaDB ist jetzt verfügbar, Authentifizierungs-Plugins lassen sich direkt im Installer auswählen. Sensible Daten bleiben geschützt – ohne manuelle Workarounds.</li>
<li><strong>OTOBO und OTOBO Docker – ab jetzt unabhängig<br />
</strong>Ab 11.1 haben OTOBO und OTOBO Docker eigene Release-Zyklen. Updates können unabhängig voneinander eingespielt werden – kein Warten mehr auf den jeweils anderen. Klarere Versionsangaben in den Beispieldateien, mehr Flexibilität bei der Wartung, Latest Images werden weiter gepflegt.</li>
</ul>
</div></section></div>

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</div><h3 class='av-special-heading-tag '  itemprop="headline"  >Datenaustausch und Integration – deutlich vereinfacht</h3><div class="special-heading-border"><div class="special-heading-inner-border"></div></div></div><br />

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<section  class='av_textblock_section av-mqhs9vu8-ed6a0e92a42dd2bf0e31d76a05426b36 '   itemscope="itemscope" itemtype="https://schema.org/BlogPosting" itemprop="blogPost" ><div class='avia_textblock wp_w_h2sub'  itemprop="text" ><p>Mit OTOBO 11.1 wird der Datenaustausch einfacher – nach außen wie nach innen. Mehr Kompatibilität mit externen Systemen, volle Kontrolle über Konfigurationen und Objekte – alles im Standard, ohne Extrapakete.</p>
</div></section></p></div>
<div  class='flex_column av-1g31bnd-e0b6147146cc82490c8e81971d115bb7 av_one_half  avia-builder-el-49  el_after_av_one_full  el_before_av_one_half  first flex_column_div  column-top-margin'     ><section  class='av_textblock_section av-mqhs7c0u-89965244de239da3e1651bbf88ffae0a '   itemscope="itemscope" itemtype="https://schema.org/BlogPosting" itemprop="blogPost" ><div class='avia_textblock'  itemprop="text" ><ul>
<li><strong>Webservices, die sich anpassen<br />
</strong>Attachments lassen sich jetzt als multipart/form-data übertragen – Voraussetzung für die direkte Anbindung an JIRA, OpenProject und andere Systeme, die Attachments im multipart/form-data-Format erwarten.<br />
Für ausgehende Daten lassen sich bestimmte Formate wie Arrays erzwingen – damit die Schnittstelle bekommt, was sie erwartet. Und für die Authentifizierung ausgehender Webservices steht jetzt auch OAuth als Methode zur Verfügung.</li>
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<div  class='flex_column av-13idgex-59d2fff971bde0d3c060057b5bfff062 av_one_half  avia-builder-el-51  el_after_av_one_half  el_before_av_hr  flex_column_div  column-top-margin'     ><section  class='av_textblock_section av-mqhsb35v-c328312ced34174f12eb77e77b4bc82e '   itemscope="itemscope" itemtype="https://schema.org/BlogPosting" itemprop="blogPost" ><div class='avia_textblock'  itemprop="text" ><ul>
<li style="margin-bottom: 20px;"><strong>Konfigurationen exportieren – und wiederverwenden<br />
</strong>Ganze Konfigurationspakete – inklusive Prozessen, Dynamischen Feldern, Benachrichtigungen, Queues und ACLs – lassen sich jetzt in .csv-Dateien exportieren und wieder importieren. Direkt an der Stelle, an der die Einstellungen vorgenommen werden – kein Umweg, kein manuelles Nachbauen.</li>
<li><strong>Objekte exportieren – Migration leicht gemacht</strong>
<div class="n6owBd awi2gc" data-sfc-cp="" data-sfc-root="ep" data-sfc-cb="" data-hveid="CAAIBRAB" data-complete="true" data-copy-service-computed-style="font-family: ">Auch Tickets, Kunden, Kundenbenutzer und ConfigItems lassen sich künftig direkt unter Admin → Import/Export flexibel übertragen. Ob für eine Migration oder den reinen Datenaustausch – ab 11.1 steht beides im OTOBO Standard zur Verfügung.<!--TgQPHd||&#091;&#093;--></div>
<p><!--TgQPHd||&#091;&#093;--></p>
<div class="Fsg96" data-sfc-cp="" data-sfc-root="ep" data-sfc-cb="" data-complete="true" data-processed="true" data-sfc-inited="2" data-copy-service-computed-style="font-family: "><!--TgQPHd||&#091;&#093;--></div>
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<div  class='hr av-11g2k49-357c52e549f6cf00063bc27101436405 hr-invisible  avia-builder-el-55  el_after_av_heading  el_before_av_one_full '><span class='hr-inner '><span class="hr-inner-style"></span></span></div>
<div  class='flex_column av-1c8wrax-ff2f686a981b75486a91814be4a8697d av_one_full  avia-builder-el-56  el_after_av_hr  el_before_av_hr  first flex_column_div  '     ><section  class='av_textblock_section av-mqtk526r-eaf7a5800c0f1a9ad1ca276ece082beb '   itemscope="itemscope" itemtype="https://schema.org/BlogPosting" itemprop="blogPost" ><div class='avia_textblock'  itemprop="text" ><p>Der Update-Prozess legt künftig eine neue Ordnerstruktur an – manuelle Anpassungen müssen vorab paketiert oder nachgezogen werden.</p>
<p>Das MailAccountOAuth2 Paket wurde in den Standard überführt – hier sind beim Upgrade manuelle Anpassungen nötig.</p>
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<div  class='hr av-mqtk7ucb-e868f5d86088cd185a40594b79e6b474 hr-invisible  avia-builder-el-60  el_after_av_heading  el_before_av_one_full '><span class='hr-inner '><span class="hr-inner-style"></span></span></div>
<div  class='flex_column av-6p1gvy8-0ccac2bdcf17f8113002ca4b53ca51e6 av_one_full  avia-builder-el-61  el_after_av_hr  el_before_av_hr  first flex_column_div  '     ><section  class='av_textblock_section av-rr418e-7e2c457926699abf3a72bdc374b5ae7a '   itemscope="itemscope" itemtype="https://schema.org/BlogPosting" itemprop="blogPost" ><div class='avia_textblock'  itemprop="text" ><ul>
<li class="font-claude-response-body whitespace-normal break-words pl-2">[Change] Caching im Dateisystem statt Redis Cache als neuer Standard für Docker-basierte Installationen <a class="underline underline underline-offset-2 decoration-1 decoration-current/40 hover:decoration-current focus:decoration-current" href="https://github.com/RotherOSS/otobo/issues/5728" rel="nofollow noopener" target="_blank">[#5728]</a></li>
<li class="font-claude-response-body whitespace-normal break-words pl-2">[Change] Verbessertes Datei-Handling für OTOBO Updates <a class="underline underline underline-offset-2 decoration-1 decoration-current/40 hover:decoration-current focus:decoration-current" href="https://github.com/RotherOSS/otobo/issues/5077" rel="nofollow noopener" target="_blank">[#5077]</a></li>
<li class="font-claude-response-body whitespace-normal break-words pl-2">[Change] Ablösen des MailaccountOAuth2 Pakets -&gt; s. Warnung oben! <a class="underline underline underline-offset-2 decoration-1 decoration-current/40 hover:decoration-current focus:decoration-current" href="https://github.com/RotherOSS/otobo/issues/5652" rel="nofollow noopener" target="_blank">[#5652]</a></li>
<li class="font-claude-response-body whitespace-normal break-words pl-2">[Change] Überarbeitete SysConfig-Struktur für Artikel-Aktionen <a class="underline underline underline-offset-2 decoration-1 decoration-current/40 hover:decoration-current focus:decoration-current" href="https://github.com/RotherOSS/otobo/issues/5126" rel="nofollow noopener" target="_blank">[#5126]</a></li>
<li class="font-claude-response-body whitespace-normal break-words pl-2">[Change] Wegfall des Supports für SessionUseCookie = 0 <a class="underline underline underline-offset-2 decoration-1 decoration-current/40 hover:decoration-current focus:decoration-current" href="https://github.com/RotherOSS/otobo/issues/4426" rel="nofollow noopener" target="_blank">[#4426]</a></li>
</ul>
</div></section></div>

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<div  class='flex_column av-4ptfi4g-e2bea2d3ec35443b04aaa3faca93b2da av_one_full  avia-builder-el-66  el_after_av_hr  el_before_av_hr  first flex_column_div  '     ><section  class='av_textblock_section av-lvshazzl-5c637051f1d5c6a12bdca0c54db463d1 '   itemscope="itemscope" itemtype="https://schema.org/BlogPosting" itemprop="blogPost" ><div class='avia_textblock'  itemprop="text" ><ul>
<li class="font-claude-response-body whitespace-normal break-words pl-2">[Enhancement] OIDC/Oauth2-Authentifizierung für Webservices <a class="underline underline underline-offset-2 decoration-1 decoration-current/40 hover:decoration-current focus:decoration-current" href="https://github.com/RotherOSS/otobo/issues/4450" rel="nofollow noopener" target="_blank">[#4450]</a></li>
<li class="font-claude-response-body whitespace-normal break-words pl-2">[Enhancement] Prozessmanagement: Prozesselemente können jetzt als global oder prozess-spezifisch markiert und Namespaces zugeordnet werden <a class="underline underline underline-offset-2 decoration-1 decoration-current/40 hover:decoration-current focus:decoration-current" href="https://github.com/RotherOSS/otobo/issues/5589" rel="nofollow noopener" target="_blank">[#5589]</a></li>
<li class="font-claude-response-body whitespace-normal break-words pl-2">[Enhancement] Prozessübergänge prüfen nun zusätzliche Array-Operatoren und funktionieren auch für DF-Elemente vom Typ Set <a class="underline underline underline-offset-2 decoration-1 decoration-current/40 hover:decoration-current focus:decoration-current" href="https://github.com/RotherOSS/otobo/issues/5590" rel="nofollow noopener" target="_blank">[#5590]</a></li>
<li class="font-claude-response-body whitespace-normal break-words pl-2">[Enhancement] Unterstützung der Mehrfachauswahl für Filter in Ticketlisten <a class="underline underline underline-offset-2 decoration-1 decoration-current/40 hover:decoration-current focus:decoration-current" href="https://github.com/RotherOSS/otobo/issues/1831" rel="nofollow noopener" target="_blank">[#1831]</a></li>
<li class="font-claude-response-body whitespace-normal break-words pl-2">[Enhancement] Integration des Elasticsearch-Extension Pakets in den Core <a class="underline underline underline-offset-2 decoration-1 decoration-current/40 hover:decoration-current focus:decoration-current" href="https://github.com/RotherOSS/otobo/issues/5350" rel="nofollow noopener" target="_blank">[#5350]</a></li>
<li class="font-claude-response-body whitespace-normal break-words pl-2">[Enhancement] Neu: Elasticsearch-Widget „Ähnliche Tickets&#8220; <a class="underline underline underline-offset-2 decoration-1 decoration-current/40 hover:decoration-current focus:decoration-current" href="https://github.com/RotherOSS/otobo/issues/5508" rel="nofollow noopener" target="_blank">[#5508]</a></li>
<li class="font-claude-response-body whitespace-normal break-words pl-2">[Enhancement] Übernahme des Pakets ProzessTicketTemplates in den Core – Ticket-Vorlagen auch in Prozessdialogen nutzen <a class="underline underline underline-offset-2 decoration-1 decoration-current/40 hover:decoration-current focus:decoration-current" href="https://github.com/RotherOSS/otobo/issues/5436" rel="nofollow noopener" target="_blank">[#5436]</a></li>
<li class="font-claude-response-body whitespace-normal break-words pl-2">[Enhancement] Übernahme des Pakets CustomerTicketSearch in den Core – Volltextsuche im Kundenportal <a class="underline underline underline-offset-2 decoration-1 decoration-current/40 hover:decoration-current focus:decoration-current" href="https://github.com/RotherOSS/otobo/issues/5161" rel="nofollow noopener" target="_blank">[#5161]</a></li>
<li class="font-claude-response-body whitespace-normal break-words pl-2">[Enhancement] Übernahme des Pakets ExtendedArticleEdit in den Core – jetzt auch den Text externer Artikel (außer E-Mails), dynamische Felder an Artikeln sowie weitere Attribute wie deren Sichtbarkeit bearbeiten <a class="underline underline underline-offset-2 decoration-1 decoration-current/40 hover:decoration-current focus:decoration-current" href="https://github.com/RotherOSS/otobo/issues/4258" rel="nofollow noopener" target="_blank">[#4258]</a></li>
<li class="font-claude-response-body whitespace-normal break-words pl-2">[Enhancement] Übernahme des Pakets CK5-FullWindowMode in den Core – Maximieren des Editorfensters <a class="underline underline underline-offset-2 decoration-1 decoration-current/40 hover:decoration-current focus:decoration-current" href="https://github.com/RotherOSS/otobo/issues/5415" rel="nofollow noopener" target="_blank">[#5415]</a></li>
<li class="font-claude-response-body whitespace-normal break-words pl-2">[Enhancement] Der CK5-Editor unterstützt jetzt auch Checklisten <a class="underline underline underline-offset-2 decoration-1 decoration-current/40 hover:decoration-current focus:decoration-current" href="https://github.com/RotherOSS/otobo/issues/5415" rel="nofollow noopener" target="_blank">[#5415]</a></li>
<li class="font-claude-response-body whitespace-normal break-words pl-2">[Enhancement] Übernahme des Pakets TicketUpdateOperationExternalIdentifier in den Core – beim Ticket-Update durch externe Systeme kann nun auch deren Identifier genutzt werden <a class="underline underline underline-offset-2 decoration-1 decoration-current/40 hover:decoration-current focus:decoration-current" href="https://github.com/RotherOSS/otobo/issues/5413" rel="nofollow noopener" target="_blank">[#5413]</a></li>
<li class="font-claude-response-body whitespace-normal break-words pl-2">[Enhancement] Übernahme des Pakets ImportExportStandardObjects in den Core – einfacher Import/Export von Standardobjekten <a class="underline underline underline-offset-2 decoration-1 decoration-current/40 hover:decoration-current focus:decoration-current" href="https://github.com/RotherOSS/otobo/issues/5148" rel="nofollow noopener" target="_blank">[#5148]</a></li>
<li class="font-claude-response-body whitespace-normal break-words pl-2">[Enhancement] Übernahme des Pakets ImportExportCustomerCompany in den Core – einfacher Import/Export von Kunden <a class="underline underline underline-offset-2 decoration-1 decoration-current/40 hover:decoration-current focus:decoration-current" href="https://github.com/RotherOSS/otobo/issues/5005" rel="nofollow noopener" target="_blank">[#5005]</a></li>
<li class="font-claude-response-body whitespace-normal break-words pl-2">[Enhancement] Übernahme des Pakets PostMasterXFromHeader in den Core – Kundenbenutzer automatisch anhand von Informationen im E-Mail-Text setzen <a class="underline underline underline-offset-2 decoration-1 decoration-current/40 hover:decoration-current focus:decoration-current" href="https://github.com/RotherOSS/otobo/issues/5008" rel="nofollow noopener" target="_blank">[#5008]</a></li>
<li class="font-claude-response-body whitespace-normal break-words pl-2">[Enhancement] ACLs nun auch für Dynamische Felder innerhalb von Sets <a class="underline underline underline-offset-2 decoration-1 decoration-current/40 hover:decoration-current focus:decoration-current" href="https://github.com/RotherOSS/otobo/issues/5524" rel="nofollow noopener" target="_blank">[#5524]</a></li>
<li class="font-claude-response-body whitespace-normal break-words pl-2">[Enhancement] ACLs nun auch in der Antwort-Maske im Agentenbereich <a class="underline underline underline-offset-2 decoration-1 decoration-current/40 hover:decoration-current focus:decoration-current" href="https://github.com/RotherOSS/otobo/issues/3537" rel="nofollow noopener" target="_blank">[#3537]</a></li>
<li class="font-claude-response-body whitespace-normal break-words pl-2">[Enhancement] Kundenbereich: Die Anzeige des Ticketalters in Ticketlisten wechselt nach einer definierten Zeit (im Standard 24h) automatisch vom Ticketalter auf Ticketerstellzeit <a class="underline underline underline-offset-2 decoration-1 decoration-current/40 hover:decoration-current focus:decoration-current" href="https://github.com/RotherOSS/otobo/issues/1826" rel="nofollow noopener" target="_blank">[#1826]</a></li>
<li class="font-claude-response-body whitespace-normal break-words pl-2">[Enhancement] Im Installer kann nun das DB-Authentifikations-Plugin ausgewählt werden <a class="underline underline underline-offset-2 decoration-1 decoration-current/40 hover:decoration-current focus:decoration-current" href="https://github.com/RotherOSS/otobo/issues/5102" rel="nofollow noopener" target="_blank">[#5102]</a></li>
<li class="font-claude-response-body whitespace-normal break-words pl-2">[Enhancement] Ticketvorlagen unterstützen die Auswahl des nächsten Ticketstatus <a class="underline underline underline-offset-2 decoration-1 decoration-current/40 hover:decoration-current focus:decoration-current" href="https://github.com/RotherOSS/otobo/issues/5542" rel="nofollow noopener" target="_blank">[#5542]</a></li>
<li class="font-claude-response-body whitespace-normal break-words pl-2">[Enhancement] Linsenfelder können nun auch auf Referenzen zeigen <a class="underline underline underline-offset-2 decoration-1 decoration-current/40 hover:decoration-current focus:decoration-current" href="https://github.com/RotherOSS/otobo/issues/3186" rel="nofollow noopener" target="_blank">[#3186]</a></li>
<li class="font-claude-response-body whitespace-normal break-words pl-2">[Enhancement] Linsenfelder können nun auch auf Sets zeigen <a class="underline underline underline-offset-2 decoration-1 decoration-current/40 hover:decoration-current focus:decoration-current" href="https://github.com/RotherOSS/otobo/issues/4910" rel="nofollow noopener" target="_blank">[#4910]</a></li>
<li class="font-claude-response-body whitespace-normal break-words pl-2">[Enhancement] In Webservices kann nun der genaue Datentyp im XSLT festgelegt werden (z.B. Array, Boolean) <a class="underline underline underline-offset-2 decoration-1 decoration-current/40 hover:decoration-current focus:decoration-current" href="https://github.com/RotherOSS/otobo/issues/5507" rel="nofollow noopener" target="_blank">[#5507]</a></li>
<li class="font-claude-response-body whitespace-normal break-words pl-2">[Enhancement] Webservices unterstützen jetzt auch multipart/formdata (Anhänge!) <a class="underline underline underline-offset-2 decoration-1 decoration-current/40 hover:decoration-current focus:decoration-current" href="https://github.com/RotherOSS/otobo/issues/5444" rel="nofollow noopener" target="_blank">[#5444]</a></li>
<li class="font-claude-response-body whitespace-normal break-words pl-2">[Enhancement] Einführung eines Gültigkeits-Status für PostMaster Filter <a class="underline underline underline-offset-2 decoration-1 decoration-current/40 hover:decoration-current focus:decoration-current" href="https://github.com/RotherOSS/otobo/issues/4200" rel="nofollow noopener" target="_blank">[#4200]</a></li>
<li class="font-claude-response-body whitespace-normal break-words pl-2">[Enhancement] Hinzufügen eines Indikators für „Stoppen nach Treffer&#8220; in der AdminPostMasterFilter Overview <a class="underline underline underline-offset-2 decoration-1 decoration-current/40 hover:decoration-current focus:decoration-current" href="https://github.com/RotherOSS/otobo/issues/1618" rel="nofollow noopener" target="_blank">[#1618]</a></li>
<li class="font-claude-response-body whitespace-normal break-words pl-2">[Enhancement] Kundenbereich: Auch Dynamische Felder für den Antworten-Dialog können nun im DynamicFielsScreens zugeordnet werden <a class="underline underline underline-offset-2 decoration-1 decoration-current/40 hover:decoration-current focus:decoration-current" href="https://github.com/RotherOSS/otobo/issues/4355" rel="nofollow noopener" target="_blank">[#4355]</a></li>
</ul>
</div></section></div>
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<section  class='av_textblock_section av-ms62df2d-85fcec22a0167aaf164ab974a0be42de '   itemscope="itemscope" itemtype="https://schema.org/BlogPosting" itemprop="blogPost" ><div class='avia_textblock'  itemprop="text" ><p style="text-align: center;"><strong>OTOBO 11.1.0 (Beta2) – Security Patch</strong></p>
<p style="text-align: center;"><a href="https://otobo.io/de/otobo-11-1-0-beta2/" target="_blank" rel="noopener">➞ Mehr Informationen</a></p>
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<div  class='flex_column av-mqhwxp1o-281150ca42c749a52c6559cb31e98ddc av_one_full  avia-builder-el-71  el_after_av_hr  el_before_av_hr  first flex_column_div avia-full-stretch  '     ><style type="text/css" data-created_by="avia_inline_auto" id="style-css-av-lvsgzatb-be5aa59b6514ebdd99d1eb786f64d409">
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<section  class='av_textblock_section av-lvsgzatb-be5aa59b6514ebdd99d1eb786f64d409 '   itemscope="itemscope" itemtype="https://schema.org/BlogPosting" itemprop="blogPost" ><div class='avia_textblock wp_w_h2sub'  itemprop="text" ><p style="text-align: center; padding: 60px 40px;"><strong style="font-size: 24px; color: #ffffff !important;"> Danke an die Community und alle Mitwirkenden!</strong><br />
<span style="font-size: 18px; color: #ffffff !important;">Jetzt heißt es: Beta testen, Feedback geben – damit das Stable Release bald folgen kann.</span></p>
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<div  class='flex_column av-ki1ggu-50a6e614480e59126713b3f47cafacf4 av_one_half  avia-builder-el-76  el_after_av_hr  el_before_av_one_half  first flex_column_div  '     ><section  class='av_textblock_section av-lvshjv01-65d9e8ca740c75228a363e641b4abb75 '   itemscope="itemscope" itemtype="https://schema.org/BlogPosting" itemprop="blogPost" ><div class='avia_textblock'  itemprop="text" ><p><strong>Update auf OTOBO 11.1</strong></p>
<p>Wir empfehlen die Aktualisierung Ihres Systems.</p>
<p><a href="https://ftp.otobo.org/pub/otobo/otobo-11.1.0-beta1.tar.gz" target="_blank" rel="noopener nofollow">➞ Download</a></p>
</div></section></div>
<div  class='flex_column av-z2c509-f6b20768c0dfd9e111b9c56e87cf5f23 av_one_half  avia-builder-el-78  el_after_av_one_half  el_before_av_hr  flex_column_div  '     ><section  class='av_textblock_section av-t4pt5l-456f451ffa602f9053bc03254fe20196 '   itemscope="itemscope" itemtype="https://schema.org/BlogPosting" itemprop="blogPost" ><div class='avia_textblock'  itemprop="text" ><p><strong>OTOBO 11.1 Change Log</strong></p>
<p>Ein umfassender Überblick über alle aktuellen und vergangenen Änderungen.</p>
<p><a href="https://github.com/RotherOSS/otobo/blob/rel-11_1/CHANGES.md" target="_blank" rel="noopener nofollow">➞ Alle Änderungen</a></p>
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<h4 style="margin-bottom: 16px;"><span style="color: #00023c;">Update, Upgrade oder Fragen?</span><br />
<span style="color: #00023c;"> Wir sind da.</span></h4>
<p><span style="color: #00023c;">Support-Kunden melden sich einfach über das Portal oder rufen kurz an. Noch kein Support-Vertrag? Vielleicht ist jetzt der richtige Zeitpunkt.</span></p>
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		<item>
		<title>Open Kernel – Neuer OTOBO Enterprise Partner in Ungarn</title>
		<link>https://otobo.io/de/open-kernel-neuer-otobo-enterprise-partner-in-ungarn/</link>
		
		<dc:creator><![CDATA[Pia Cebic]]></dc:creator>
		<pubDate>Wed, 06 May 2026 15:55:51 +0000</pubDate>
				<category><![CDATA[News]]></category>
		<category><![CDATA[Blog]]></category>
		<category><![CDATA[Open Source]]></category>
		<category><![CDATA[OTOBO Partner]]></category>
		<category><![CDATA[Partner]]></category>
		<guid isPermaLink="false">https://otobo.io/?p=40922</guid>

					<description><![CDATA[]]></description>
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</div><h1 class='av-special-heading-tag '  itemprop="headline"  >Open Kernel – neuer OTOBO Enterprise-Partner für Mittel- und Osteuropa</h1><div class="special-heading-border"><div class="special-heading-inner-border"></div></div></div></div><div  class='flex_column av-ta8ltk-0ba1171cfb963294efecfbda590abab5 av_one_fourth  avia-builder-el-3  el_after_av_three_fourth  avia-builder-el-last  flex_column_div  '     ><style type="text/css" data-created_by="avia_inline_auto" id="style-css-av-mlj7nkir-31f863579b4bfe848aaee5dc1e037c8d">
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<p>Mit Open Kernel erweitert ein erfahrenes Service-Management-Team mit ausgeprägter Open-Source-Expertise das OTOBO Partnernetzwerk.</p>
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</div></section></div>
<section  class='av_textblock_section av-mgz8ax6i-7ba4a65f2bed6e011d8cf240c0670816 '   itemscope="itemscope" itemtype="https://schema.org/BlogPosting" itemprop="blogPost" ><div class='avia_textblock'  itemprop="text" ><p><a href="https://customerservice.hu/pages/otobo.html" rel="nofollow noopener" target="_blank">Open Kernel</a> – das ehemalige OTRS-Hungary-Team – ist seit 2014 im Service-Management tätig und verfügt über umfassende Erfahrung im OTRS-Ökosystem, unter anderem mit komplexen Implementierungen und individuellen Anpassungen. Als eigenständiges Unternehmen unterstützt Open Kernel heute Kunden in Ungarn und darüber hinaus mit Open-Source-Lösungen für den Kundenservice.</p>
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<div  class='av-special-heading av-2x91lfn-183cc94da798a15648c02420b4ac8d7a av-special-heading-h3 blockquote modern-quote  avia-builder-el-11  el_before_av_textblock  avia-builder-el-first '><h3 class='av-special-heading-tag '  itemprop="headline"  >Neues Kapitel für das ehemalige OTRS-Hungary-Team</h3><div class="special-heading-border"><div class="special-heading-inner-border"></div></div></div><br />
<section  class='av_textblock_section av-mlh58r5f-0955dcf52e053597187e6250ec1260ac '   itemscope="itemscope" itemtype="https://schema.org/BlogPosting" itemprop="blogPost" ><div class='avia_textblock'  itemprop="text" ><p class="font-claude-response-body break-words whitespace-normal leading-&#091;1.7&#093;">Seit Januar 2026 ist das ehemalige OTRS-Hungary-Team als eigenständiges Beratungsunternehmen unter dem Namen Open Kernel tätig. Mit mehr als einem Jahrzehnt Erfahrung verbindet das Team technisches Implementierungs-Know-how mit betriebswirtschaftlicher und prozessorientierter Expertise. Zum Team gehören Spezialisten aus den Bereichen Coaching, Informationssicherheit, Betriebswirtschaft und Product Ownership sowie ITIL®-zertifizierte Fachkräfte.</p>
<p>Die organisatorische Aufstellung hat sich verändert, doch die Zielsetzung ist dieselbe geblieben – die Kommunikation zwischen Unternehmen und ihren Kunden zu verbessern. Open Kernel unterstützt Organisationen dabei, ihre Servicequalität zu steigern, schneller zu reagieren und ein besseres Kundenerlebnis zu schaffen – heute mit einem klaren Fokus auf Open-Source-Lösungen.</p>
</div></section><br />

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<section  class='av_textblock_section av-mligw2o1-8a7cda74afbe47839f27510b4d38a94f '   itemscope="itemscope" itemtype="https://schema.org/BlogPosting" itemprop="blogPost" ><div class='avia_textblock av_inherit_color'  itemprop="text" ><p style="text-align: center;"><span style="font-size: 24px;"><em>„Open Source bietet Unternehmen die nötige Flexibilität und Unabhängigkeit, um bezahlbare und nachhaltige Service-Management-Lösungen aufzubauen.“</em></span></p>
<p style="text-align: center;">László Gyaraki, Managing Director, Open Kernel</p>
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<section  class='av_textblock_section av-moicb1xm-df889777b41a193df23da913a5267b6b '   itemscope="itemscope" itemtype="https://schema.org/BlogPosting" itemprop="blogPost" ><div class='avia_textblock'  itemprop="text" ><p>Typische Projekte sind die Implementierung und Beratung rund um Service-Management-Plattformen, Systemmigrationen sowie die Einführung strukturierter ITSM-Praktiken – etwa SLA-Management und Service-Automatisierung – um Workflows zu automatisieren und Reaktionszeiten zu verkürzen.</p>
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<div  class='av-special-heading av-jvub2b-63f521214a9816489d0f379d00599c31 av-special-heading-h3 blockquote modern-quote  avia-builder-el-18  el_after_av_hr  el_before_av_textblock '><h3 class='av-special-heading-tag '  itemprop="headline"  >Open-Source-Überzeugung und aktive Mitgestaltung</h3><div class="special-heading-border"><div class="special-heading-inner-border"></div></div></div><br />
<section  class='av_textblock_section av-mlh5ghv0-2e1778c450baa0fe31008bb9df95f53f '   itemscope="itemscope" itemtype="https://schema.org/BlogPosting" itemprop="blogPost" ><div class='avia_textblock'  itemprop="text" ><p>Mit der Gründung von Open Kernel hat sich das Team bewusst auf Open-Source-Lösungen im Service-Management fokussiert – und dabei aktiv den Schritt auf <a href="https://otobo.io/en/service-management-platform/">OTOBO </a>zugemacht.</p>
<p>Besonders schätzen sie OTOBOs Open-Source-Modell, die aktive Community und die Flexibilität der Plattform, die es Unternehmen ermöglicht, sie ganz nach ihren eigenen Anforderungen anzupassen:</p>
</div></section><br />

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<section  class='av_textblock_section av-mligznrt-dc016c747f31c435a986964a621681c2 '   itemscope="itemscope" itemtype="https://schema.org/BlogPosting" itemprop="blogPost" ><div class='avia_textblock'  itemprop="text" ><p style="text-align: center;"><span style="font-size: 24px;"><em>„In OTOBO sehen wir eine starke, stabile und schnell wachsende Plattform – mit einem Maintainer und einer Community, die diese Vision teilen.”<br />
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<p style="text-align: center;">László Gyaraki, Managing Director, Open Kernel</p>
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<section  class='av_textblock_section av-mlihbldu-fc03b94049547191a19c57441bdbd185 '   itemscope="itemscope" itemtype="https://schema.org/BlogPosting" itemprop="blogPost" ><div class='avia_textblock'  itemprop="text" ><p class="font-claude-response-body break-words whitespace-normal leading-&#091;1.7&#093;">Aktive Mitwirkung ist seit Langem fester Bestandteil ihrer Arbeit. Die Erfahrung des Teams in der Zusammenarbeit mit Open-Source-Communities und aktiven Mitarbeit an Projekten stärkt nun auch das OTOBO-Projekt.</p>
<p class="font-claude-response-body break-words whitespace-normal leading-&#091;1.7&#093;">Bereits heute engagiert sich Open Kernel in Dokumentation und Übersetzung – Bereiche, in denen das Team über langjährige Erfahrung verfügt. Damit tragen sie dazu bei, die Zugänglichkeit der Plattform weiter zu verbessern, Übersetzungen auszubauen und OTOBO kontinuierlich weiterzuentwickeln.</p>
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<section  class='av_textblock_section av-moicdrzp-e5eec3b434661fb57e090f227816146f '   itemscope="itemscope" itemtype="https://schema.org/BlogPosting" itemprop="blogPost" ><div class='avia_textblock'  itemprop="text" ><p>Mit viel Erfahrung im Service-Management und dem klaren Fokus auf Open-Source-Lösungen stärkt Open Kernel das OTOBO-Partnernetzwerk in Mittel- und Osteuropa.</p>
</div></section></p></div>
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<section  class='av_textblock_section av-moicexr9-46f4752e945d95a96e447393a7413272 '   itemscope="itemscope" itemtype="https://schema.org/BlogPosting" itemprop="blogPost" ><div class='avia_textblock'  itemprop="text" ><p style="text-align: center;"><span style="font-size: 24px;"><em>„Open Kernel vereint tiefes Know-how im Service-Management mit echter Open-Source-Überzeugung. Mit seiner</em></span><span style="font-size: 24px;"><em> technischen Expertise und langjährigen Erfahrung ist das Team ein starker Partner und eine echte Bereicherung für die Community.”<br />
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<p style="text-align: center;">Stefan Rother, CEO bei Rother OSS GmbH | Team OTOBO</p>
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<section  class='av_textblock_section av-mlh5il5u-e910ccddb72adb3fbcc253963fa815d0 '   itemscope="itemscope" itemtype="https://schema.org/BlogPosting" itemprop="blogPost" ><div class='avia_textblock'  itemprop="text" ><p class="font-claude-response-body break-words whitespace-normal leading-[1.7]">Mit Open Kernel stärkt OTOBO sein Ökosystem weiter – und entwickelt auf Basis der gemeinsamen Expertise und des Wissensaustauschs moderne Service-Management-Lösungen, die bewährte Praktiken nutzen, um individuelle Herausforderungen gezielt zu adressieren.</p>
<p class="font-claude-response-body break-words whitespace-normal leading-[1.7]">Wir freuen uns auf die enge Zusammenarbeit mit Open Kernel und heißen das Team herzlich in der Partner-Community willkommen!</p>
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]]></content:encoded>
					
		
		
			</item>
		<item>
		<title>Perl-Entwickler &#124; Fullstack</title>
		<link>https://otobo.io/de/job-perl-entwickler-fullstack/</link>
		
		<dc:creator><![CDATA[Pia Cebic]]></dc:creator>
		<pubDate>Sat, 02 May 2026 07:00:46 +0000</pubDate>
				<category><![CDATA[R&D - Entwicklung]]></category>
		<category><![CDATA[Jobs]]></category>
		<category><![CDATA[Stellenprofil]]></category>
		<guid isPermaLink="false">https://otobo.io/?p=20725</guid>

					<description><![CDATA[]]></description>
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</div><h1 class='av-special-heading-tag '  itemprop="headline"  >Perl-Entwickler | Fullstack (m/w/d)</h1><div class="special-heading-border"><div class="special-heading-inner-border"></div></div></div><br />

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<section  class='av_textblock_section av-m85z46kg-3a2c842eed614240cf165c58163bf6bc '   itemscope="itemscope" itemtype="https://schema.org/BlogPosting" itemprop="blogPost" ><div class='avia_textblock wp_w_h1sub'  itemprop="text" ><p>Festanstellung (32 &#8211; 40 h)<br />
Zum nächstmöglichen Zeitpunkt<br />
Vor Ort, hybrid oder remote</p>
</div></section><br />

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<section  class='av_textblock_section av-lujyey01-1e399a7579529632c0d5005e0e89f700 '   itemscope="itemscope" itemtype="https://schema.org/BlogPosting" itemprop="blogPost" ><div class='avia_textblock wp_w_h2sub'  itemprop="text" ><p>Dein Herz schlägt für Perl und du wolltest immer schon mal für ein echtes Open Source-Projekt arbeiten?<br />
Dann bist du hier richtig:</p>
<p>Als Source Code Owner und Maintainer stehen wir hinter der Open Source Service Management-Plattform OTOBO. Im wachsenden Team und in engem Austausch mit Kunden und der internationalen Community entwickeln wir sie kontinuierlich weiter – und sorgen dafür, dass Organisationen weltweit ihre Services und Abläufe zuverlässig steuern können.</p>
<p>Bist du dabei?</p>
</div></section>
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<div  class='av-special-heading av-3dth8t1-805ee48ed1cf4ac669a95cb62b8bae92 av-special-heading-h3 blockquote modern-quote  avia-builder-el-8  el_before_av_textblock  avia-builder-el-first '><h3 class='av-special-heading-tag '  itemprop="headline"  >Das ist der Job</h3><div class="special-heading-border"><div class="special-heading-inner-border"></div></div></div><br />
<section  class='av_textblock_section av-lsiosln7-4068e326f98c58be8b6b3e15790b559f '   itemscope="itemscope" itemtype="https://schema.org/BlogPosting" itemprop="blogPost" ><div class='avia_textblock'  itemprop="text" ><p>Gestalte mit uns die Zukunft einer Software, die wirklich gebraucht wird – gestern, heute und morgen.</p>
<p>OTOBO gibt es seit 2019, die Code-Basis bewährt sich seit über 20 Jahren. Sie löst reale Probleme und hilft Anwendern, ihren täglichen Workload in den Griff zu bekommen.</p>
<p>Wir entwickeln den Standard weiter. Und Lösungen für konkrete Fragestellungen aus den unterschiedlichsten Bereichen – agil, praxisnah und nachhaltig. Mit sauberem Code, der sich nahtlos ins Gesamtprojekt einfügt und für alle nutzbar ist.</p>
<p><strong>Einige Beispiele für die Aufgaben, die dich erwarten:</strong></p>
<ul style="list-style-type: square;">
<li>Du entwickelst Lösungen, die passen – für Kommunen oder Hochschulen, Maschinenbauer, Krankenhäuser, die CERTs von DAX-Unternehmen</li>
<li>Du setzt Features so um, dass sie die konkreten Projektanforderungen erfüllen – und als Teil des generalistischen Frameworks auch anderen Nutzern Mehrwert bieten</li>
<li>Dabei setzt du auf langfristige Lösungen, offene Standards und Protokolle</li>
<li>Du sorgst dafür, dass unser Perl-Code brummelt wie ein glückliches Kamel – zuverlässig, stabil und mit perfekt gesetzten Höckern (sub und return, versteht sich)</li>
<li>Oder nutzt JavaScript, jQuery, HTML5 und CSS, um OTOBO ein Frontend zu verpassen, das seinen inneren Werten ebenbürtig ist</li>
<li>Du behebst von Anwendern gemeldete Issues, prüfst und übernimmst Pull Requests von Partnern und aus der Community</li>
</ul>
</div></section></p></div>

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<section  class='av_textblock_section av-lusfhoqh-8c2f59fee0d4768564a82165cb91fca0 '   itemscope="itemscope" itemtype="https://schema.org/BlogPosting" itemprop="blogPost" ><div class='avia_textblock'  itemprop="text" ><ul style="list-style-type: square;">
<li>Dein Ausbildungsweg ist zweitrangig für uns. Viel wichtiger: Sehr gute Kenntnisse in der Perl-Programmierung und anderen Skriptsprachen wie JavaScript, jQuery, HTML5 und CSS</li>
<li>Aktuell Voraussetzung für eine Einstellung ist eine gute Kenntnis von OTOBO oder verwandten Plattformen</li>
<li>Du brennst für Open Source – und es macht Dir Spaß, die Möglichkeiten damit auszuloten</li>
<li>Du magst komplexe Fragestellungen und hast Lust, dich in die unterschiedlichsten Projekte einzudenken</li>
<li>Du fühlst dich sicher im Englischen – unser Dev Team ist international</li>
<li>Du bist ein echter Teamplayer und arbeitest gerne mit anderen zusammen</li>
<li>Du bist ein Profi im Allein-arbeiten, aber für einen guten Austausch lässt du dich auch mal aus deiner Coding-Höhle locken</li>
<li>Du findest nicht nur Lösungen, sondern verstehst die Ursache – und sorgst dafür, dass Probleme nicht zweimal auftreten</li>
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<section  class='av_textblock_section av-25vxtz-b94ae91ba83cb89d38b2e9bdc8039cc2 '   itemscope="itemscope" itemtype="https://schema.org/BlogPosting" itemprop="blogPost" ><div class='avia_textblock'  itemprop="text" ><ul>
<li>Hier hast du die seltene Chance in einem echten Open Source-Projekt zu arbeiten: Als Maintainer stehen wir hinter OTOBO, entwickeln die Open Source-Plattform weiter und bieten Business Services dazu an.</li>
<li>Dabei ist uns wichtig: OTOBO ist 100 % lizenzkostenfrei und Open Source und soll das bleiben.</li>
<li>Du entwickelst Feature Add-ons für konkrete Kundenprojekte – agil und effizient. Wenn du magst, auch mit Kundenkontakt. Häufig so, dass sie im Nachgang in den Standard wandern.</li>
<li>Du findest nachhaltige Lösungen, die sich in die bestehende Codebase einfügen und so flexibel sind, dass sie in unterschiedlichen Szenarien funktionieren.</li>
<li>Du arbeitest im inhabergeführten Unternehmen mit stabiler Finanzierung. Kein Start-up-Hype. Keine Ambitionen in zwei Jahren meistbietend zu verkaufen. Stattdessen: Anforderungen aus der Praxis und Austausch mit der Community in aller Welt.</li>
<li>Wir arbeiten verteilt – ein Teil des Teams ist regelmäßig im Office, ein Teil arbeitet weitgehend remote (in Deutschland, Irland, Portugal). Wir stehen über unsere Chat-Plattform Element und die Video-Plattform BigBlueButton im täglichen Austausch. Im wöchentlichen Team-Call tauschen wir uns OTOBO-übergreifend über laufende Projekte aus.</li>
<li>Deine Arbeitszeiten erfasst du selbständig.</li>
<li>Wie du deine Arbeit im Detail organisierst ist deine Sache.</li>
<li>Ca. 4-mal im Jahr treffen wir uns live auf dem Hof am Teich oder an einer anderen schönen Location – der gute Team Spirit ist uns wichtig.</li>
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<div  class='hr av-22slbbp-b65cfbd6297af7c054f8a159c8dfea4c hr-invisible  avia-builder-el-25  el_after_av_heading  el_before_av_textblock '><span class='hr-inner '><span class="hr-inner-style"></span></span></div><br />
<section  class='av_textblock_section av-1ip9shh-d7aec11b3039aecaeb4324e20096ae9c '   itemscope="itemscope" itemtype="https://schema.org/BlogPosting" itemprop="blogPost" ><div class='avia_textblock'  itemprop="text" ><p>Die Rother OSS GmbH | Team OTOBO ist das Unternehmen hinter der Open Source-Service Management-Plattform OTOBO. Seit 2011 am Start und inhabergeführt.</p>
<p>Als Source Code-Owner und Maintainer betreuen wir das Open Source-Projekt und entwickeln den Standard gemeinsam mit Partnern und der Community weiter. Zugleich begleiten wir Kunden bei der Einführung und Anpassung, im Betrieb und beim gezielten Ausbau des Tools.</p>
<p>Unsere Base haben wir auf einem historischen Dreiseithof bei Straubing. Mit Treppenturm, runden Fenstern, Schwimmteich und Harry vor der Tür ist das Office so einzigartig wie wir &#8211; und unsere Arbeitsmodelle.</p>
<p>Während der Nutzerkreis wächst, ist das OTOBO-Team klein und familiär geblieben. Wir sind überzeugt, dass Zusammenarbeit und geteiltes Wissen stärker sind als Konkurrenzdenken und Abgrenzung und dass echte Innovationen entstehen, wo Menschen mit Zuversicht und einem positiven Blick in die Zukunft zusammenarbeiten.</p>
<p>Was wir außerdem sind: Zupackend, verdammt umgänglich und gut gelaunt.</p>
<p>In allem, was wir tun, legen wir Wert auf Eigenverantwortung, hohe Qualität und Wertschätzung.</p>
<p>Hier erfährst du mehr <a href="https://otobo.io/de/unternehmen/karriere/" target="_blank" rel="noopener">über uns</a>.</p>
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</div><h3 class='av-special-heading-tag '  itemprop="headline"  >Klingt interessant? Dann bewirb dich jetzt!</h3><div class="special-heading-border"><div class="special-heading-inner-border"></div></div></div><br />

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<div  class='hr av-116tw0l-351e16eaa7d24948ec8391b362ad5a7c hr-invisible  avia-builder-el-30  el_after_av_heading  el_before_av_textblock '><span class='hr-inner '><span class="hr-inner-style"></span></span></div><br />
<section  class='av_textblock_section av-ke621h-520bf615b4e500d1227d21be1d79b76e '   itemscope="itemscope" itemtype="https://schema.org/BlogPosting" itemprop="blogPost" ><div class='avia_textblock'  itemprop="text" ><p>Wir freuen uns darauf, dich kennenzulernen!</p>
<p>Rother OSS GmbH<br />
Human Resources<br />
Grit Rother<br />
Oberwalting 31<br />
94339 Leiblfing</p>
<p>Deutschland</p>
<p>+49 9427 68 39 000</p>
<p><a href="mailto:jobs@otobo.io">jobs@otobo.io</a></p>
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</svg><span class='avia_hidden_link_text'>Weiter</span></a></div><div class='avia-slideshow-dots avia-slideshow-controls av-horizontal-gallery-dots fade-in'><a href='#1' class='goto-slide active' >1</a><a href='#2' class='goto-slide ' >2</a><a href='#3' class='goto-slide ' >3</a><a href='#4' class='goto-slide ' >4</a><a href='#5' class='goto-slide ' >5</a><a href='#6' class='goto-slide ' >6</a></div><div class='av-horizontal-gallery-inner' data-av-height='15'><div class="av-horizontal-gallery-slider"><div class="av-horizontal-gallery-wrap noHover"><img decoding="async" fetchpriority="high" class="wp-image-33375 avia-img-lazy-loading-not-33375 av-horizontal-gallery-img" width="827" height="880" src="https://otobo.io/wp-content/uploads/2024/11/Karriere-9-e1733918013453.jpg" title="Karriere 9" alt="Perl-Entwickler | Fullstack 6" srcset="https://otobo.io/wp-content/uploads/2024/11/Karriere-9-e1733918013453.jpg 827w, https://otobo.io/wp-content/uploads/2024/11/Karriere-9-e1733918013453-282x300.jpg 282w, https://otobo.io/wp-content/uploads/2024/11/Karriere-9-e1733918013453-768x817.jpg 768w, https://otobo.io/wp-content/uploads/2024/11/Karriere-9-e1733918013453-663x705.jpg 663w" sizes="(max-width: 827px) 100vw, 827px"><a href="https://otobo.io/wp-content/uploads/2024/11/Karriere-9-1030x839.jpg" class="av-horizontal-gallery-link avia-svg-icon avia-font-svg_entypo-fontello" data-av_svg_icon="resize-full" data-av_iconset="svg_entypo-fontello" title="Karriere 9" alt="" aria-label="Open image in lightbox: Karriere 9"><svg version="1.1" xmlns="http://www.w3.org/2000/svg" width="25" height="32" viewBox="0 0 25 32" preserveAspectRatio="xMidYMid meet" aria-labelledby='av-svg-title-3' aria-describedby='av-svg-desc-3' role="graphics-symbol" aria-hidden="true">
<title id='av-svg-title-3'>Open image in lightbox: Karriere 9</title>
<desc id='av-svg-desc-3'>Open image in lightbox: Karriere 9</desc>
<path d="M15.232 3.328h10.112v10.112l-3.2-3.968-4.672 4.864-3.2-3.2 4.864-4.672zM7.872 17.536l3.2 3.2-4.864 4.672 3.904 3.2h-10.112v-10.112l3.2 3.904z"></path>
</svg></a></div><div class="av-horizontal-gallery-wrap noHover"><img decoding="async" fetchpriority="high" class="wp-image-33373 avia-img-lazy-loading-not-33373 av-horizontal-gallery-img" width="991" height="880" src="https://otobo.io/wp-content/uploads/2024/11/Karriere-8-e1733918293521.jpg" title="Karriere 8" alt="Perl-Entwickler | Fullstack 7" srcset="https://otobo.io/wp-content/uploads/2024/11/Karriere-8-e1733918293521.jpg 991w, https://otobo.io/wp-content/uploads/2024/11/Karriere-8-e1733918293521-300x266.jpg 300w, https://otobo.io/wp-content/uploads/2024/11/Karriere-8-e1733918293521-768x682.jpg 768w, https://otobo.io/wp-content/uploads/2024/11/Karriere-8-e1733918293521-705x626.jpg 705w" sizes="(max-width: 991px) 100vw, 991px"><a href="https://otobo.io/wp-content/uploads/2024/11/Karriere-8-1030x839.jpg" class="av-horizontal-gallery-link avia-svg-icon avia-font-svg_entypo-fontello" data-av_svg_icon="resize-full" data-av_iconset="svg_entypo-fontello" title="Karriere 8" alt="" aria-label="Open image in lightbox: Karriere 8"><svg version="1.1" xmlns="http://www.w3.org/2000/svg" width="25" height="32" viewBox="0 0 25 32" preserveAspectRatio="xMidYMid meet" aria-labelledby='av-svg-title-4' aria-describedby='av-svg-desc-4' role="graphics-symbol" aria-hidden="true">
<title id='av-svg-title-4'>Open image in lightbox: Karriere 8</title>
<desc id='av-svg-desc-4'>Open image in lightbox: Karriere 8</desc>
<path d="M15.232 3.328h10.112v10.112l-3.2-3.968-4.672 4.864-3.2-3.2 4.864-4.672zM7.872 17.536l3.2 3.2-4.864 4.672 3.904 3.2h-10.112v-10.112l3.2 3.904z"></path>
</svg></a></div><div class="av-horizontal-gallery-wrap noHover"><img decoding="async" fetchpriority="high" class="wp-image-33377 avia-img-lazy-loading-not-33377 av-horizontal-gallery-img" width="1080" height="880" src="https://otobo.io/wp-content/uploads/2024/11/Karriere-10.jpg" title="Karriere 10" alt="Perl-Entwickler | Fullstack 8" srcset="https://otobo.io/wp-content/uploads/2024/11/Karriere-10.jpg 1080w, https://otobo.io/wp-content/uploads/2024/11/Karriere-10-300x244.jpg 300w, https://otobo.io/wp-content/uploads/2024/11/Karriere-10-1030x839.jpg 1030w, https://otobo.io/wp-content/uploads/2024/11/Karriere-10-768x626.jpg 768w, https://otobo.io/wp-content/uploads/2024/11/Karriere-10-705x574.jpg 705w" sizes="(max-width: 1080px) 100vw, 1080px"><a href="https://otobo.io/wp-content/uploads/2024/11/Karriere-10-1030x839.jpg" data-srcset="https://otobo.io/wp-content/uploads/2024/11/Karriere-10-1030x839.jpg 1030w, https://otobo.io/wp-content/uploads/2024/11/Karriere-10-300x244.jpg 300w, https://otobo.io/wp-content/uploads/2024/11/Karriere-10-768x626.jpg 768w, https://otobo.io/wp-content/uploads/2024/11/Karriere-10-705x574.jpg 705w, https://otobo.io/wp-content/uploads/2024/11/Karriere-10.jpg 1080w" data-sizes="(max-width: 1030px) 100vw, 1030px" class="av-horizontal-gallery-link avia-svg-icon avia-font-svg_entypo-fontello" data-av_svg_icon="resize-full" data-av_iconset="svg_entypo-fontello" title="Karriere 10" alt="" aria-label="Open image in lightbox: Karriere 10"><svg version="1.1" xmlns="http://www.w3.org/2000/svg" width="25" height="32" viewBox="0 0 25 32" preserveAspectRatio="xMidYMid meet" aria-labelledby='av-svg-title-5' aria-describedby='av-svg-desc-5' role="graphics-symbol" aria-hidden="true">
<title id='av-svg-title-5'>Open image in lightbox: Karriere 10</title>
<desc id='av-svg-desc-5'>Open image in lightbox: Karriere 10</desc>
<path d="M15.232 3.328h10.112v10.112l-3.2-3.968-4.672 4.864-3.2-3.2 4.864-4.672zM7.872 17.536l3.2 3.2-4.864 4.672 3.904 3.2h-10.112v-10.112l3.2 3.904z"></path>
</svg></a></div><div class="av-horizontal-gallery-wrap noHover"><img decoding="async" fetchpriority="high" class="wp-image-33379 avia-img-lazy-loading-not-33379 av-horizontal-gallery-img" width="1080" height="880" src="https://otobo.io/wp-content/uploads/2024/11/Karriere-11.jpg" title="Karriere 11" alt="Perl-Entwickler | Fullstack 9" srcset="https://otobo.io/wp-content/uploads/2024/11/Karriere-11.jpg 1080w, https://otobo.io/wp-content/uploads/2024/11/Karriere-11-300x244.jpg 300w, https://otobo.io/wp-content/uploads/2024/11/Karriere-11-1030x839.jpg 1030w, https://otobo.io/wp-content/uploads/2024/11/Karriere-11-768x626.jpg 768w, https://otobo.io/wp-content/uploads/2024/11/Karriere-11-705x574.jpg 705w" sizes="(max-width: 1080px) 100vw, 1080px"><a href="https://otobo.io/wp-content/uploads/2024/11/Karriere-11-1030x839.jpg" data-srcset="https://otobo.io/wp-content/uploads/2024/11/Karriere-11-1030x839.jpg 1030w, https://otobo.io/wp-content/uploads/2024/11/Karriere-11-300x244.jpg 300w, https://otobo.io/wp-content/uploads/2024/11/Karriere-11-768x626.jpg 768w, https://otobo.io/wp-content/uploads/2024/11/Karriere-11-705x574.jpg 705w, https://otobo.io/wp-content/uploads/2024/11/Karriere-11.jpg 1080w" data-sizes="(max-width: 1030px) 100vw, 1030px" class="av-horizontal-gallery-link avia-svg-icon avia-font-svg_entypo-fontello" data-av_svg_icon="resize-full" data-av_iconset="svg_entypo-fontello" title="Karriere 11" alt="" aria-label="Open image in lightbox: Karriere 11"><svg version="1.1" xmlns="http://www.w3.org/2000/svg" width="25" height="32" viewBox="0 0 25 32" preserveAspectRatio="xMidYMid meet" aria-labelledby='av-svg-title-6' aria-describedby='av-svg-desc-6' role="graphics-symbol" aria-hidden="true">
<title id='av-svg-title-6'>Open image in lightbox: Karriere 11</title>
<desc id='av-svg-desc-6'>Open image in lightbox: Karriere 11</desc>
<path d="M15.232 3.328h10.112v10.112l-3.2-3.968-4.672 4.864-3.2-3.2 4.864-4.672zM7.872 17.536l3.2 3.2-4.864 4.672 3.904 3.2h-10.112v-10.112l3.2 3.904z"></path>
</svg></a></div><div class="av-horizontal-gallery-wrap noHover"><img decoding="async" fetchpriority="high" class="wp-image-33381 avia-img-lazy-loading-not-33381 av-horizontal-gallery-img" width="1080" height="880" src="https://otobo.io/wp-content/uploads/2024/11/Karriere-12.jpg" title="Karriere 12" alt="Perl-Entwickler | Fullstack 10" srcset="https://otobo.io/wp-content/uploads/2024/11/Karriere-12.jpg 1080w, https://otobo.io/wp-content/uploads/2024/11/Karriere-12-300x244.jpg 300w, https://otobo.io/wp-content/uploads/2024/11/Karriere-12-1030x839.jpg 1030w, https://otobo.io/wp-content/uploads/2024/11/Karriere-12-768x626.jpg 768w, https://otobo.io/wp-content/uploads/2024/11/Karriere-12-705x574.jpg 705w" sizes="(max-width: 1080px) 100vw, 1080px"><a href="https://otobo.io/wp-content/uploads/2024/11/Karriere-12-1030x839.jpg" data-srcset="https://otobo.io/wp-content/uploads/2024/11/Karriere-12-1030x839.jpg 1030w, https://otobo.io/wp-content/uploads/2024/11/Karriere-12-300x244.jpg 300w, https://otobo.io/wp-content/uploads/2024/11/Karriere-12-768x626.jpg 768w, https://otobo.io/wp-content/uploads/2024/11/Karriere-12-705x574.jpg 705w, https://otobo.io/wp-content/uploads/2024/11/Karriere-12.jpg 1080w" data-sizes="(max-width: 1030px) 100vw, 1030px" class="av-horizontal-gallery-link avia-svg-icon avia-font-svg_entypo-fontello" data-av_svg_icon="resize-full" data-av_iconset="svg_entypo-fontello" title="Karriere 12" alt="" aria-label="Open image in lightbox: Karriere 12"><svg version="1.1" xmlns="http://www.w3.org/2000/svg" width="25" height="32" viewBox="0 0 25 32" preserveAspectRatio="xMidYMid meet" aria-labelledby='av-svg-title-7' aria-describedby='av-svg-desc-7' role="graphics-symbol" aria-hidden="true">
<title id='av-svg-title-7'>Open image in lightbox: Karriere 12</title>
<desc id='av-svg-desc-7'>Open image in lightbox: Karriere 12</desc>
<path d="M15.232 3.328h10.112v10.112l-3.2-3.968-4.672 4.864-3.2-3.2 4.864-4.672zM7.872 17.536l3.2 3.2-4.864 4.672 3.904 3.2h-10.112v-10.112l3.2 3.904z"></path>
</svg></a></div><div class="av-horizontal-gallery-wrap noHover"><img decoding="async" fetchpriority="high" class="wp-image-33383 avia-img-lazy-loading-not-33383 av-horizontal-gallery-img" width="961" height="880" src="https://otobo.io/wp-content/uploads/2024/11/Karriere-13-e1733918256486.jpg" title="Karriere 13" alt="Perl-Entwickler | Fullstack 11" srcset="https://otobo.io/wp-content/uploads/2024/11/Karriere-13-e1733918256486.jpg 961w, https://otobo.io/wp-content/uploads/2024/11/Karriere-13-e1733918256486-300x275.jpg 300w, https://otobo.io/wp-content/uploads/2024/11/Karriere-13-e1733918256486-768x703.jpg 768w, https://otobo.io/wp-content/uploads/2024/11/Karriere-13-e1733918256486-705x646.jpg 705w" sizes="(max-width: 961px) 100vw, 961px"><a href="https://otobo.io/wp-content/uploads/2024/11/Karriere-13-1030x839.jpg" class="av-horizontal-gallery-link avia-svg-icon avia-font-svg_entypo-fontello" data-av_svg_icon="resize-full" data-av_iconset="svg_entypo-fontello" title="Karriere 13" alt="" aria-label="Open image in lightbox: Karriere 13"><svg version="1.1" xmlns="http://www.w3.org/2000/svg" width="25" height="32" viewBox="0 0 25 32" preserveAspectRatio="xMidYMid meet" aria-labelledby='av-svg-title-8' aria-describedby='av-svg-desc-8' role="graphics-symbol" aria-hidden="true">
<title id='av-svg-title-8'>Open image in lightbox: Karriere 13</title>
<desc id='av-svg-desc-8'>Open image in lightbox: Karriere 13</desc>
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			</item>
		<item>
		<title>Open Kernel, Ungarn</title>
		<link>https://otobo.io/de/open-kernel-ungarn/</link>
		
		<dc:creator><![CDATA[Pia Cebic]]></dc:creator>
		<pubDate>Thu, 23 Apr 2026 10:39:17 +0000</pubDate>
				<category><![CDATA[Enterprise Partner]]></category>
		<category><![CDATA[Partner]]></category>
		<guid isPermaLink="false">https://otobo.io/?p=40849</guid>

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<li><div class='iconlist_icon av-av_iconlist_item-9fcf65a46b926eb7950263b922c0a76b avia-font-entypo-fontello avia-iconfont avia-font-entypo-fontello'><span class='av-icon-char' data-av_icon='' data-av_iconfont='entypo-fontello' aria-hidden="true"></span></div><article class="article-icon-entry "  itemscope="itemscope" itemtype="https://schema.org/BlogPosting" itemprop="blogPost" ><div class="iconlist_content_wrap"><header class="entry-content-header" aria-label="Icon: Headquarter:"><div class='av_iconlist_title iconlist_title_small  av_inherit_color'  itemprop="headline" >Headquarter:</div></header><div class='iconlist_content av_inherit_color'  itemprop="text" ><p><strong>Open Kernel Bt.<br />
</strong>Bt. Petőfi Sándor utca. 12/1<br />
5622, Köröstarcsa<br />
<strong>Ungarn</strong></p>
</div></div><footer class="entry-footer"></footer></article><div class="iconlist-timeline"></div></li>
<li><div class='iconlist_icon av-av_iconlist_item-df89da7db7c05bcaabb2716107dcb01d avia-font-entypo-fontello avia-iconfont avia-font-entypo-fontello'><span class='av-icon-char' data-av_icon='' data-av_iconfont='entypo-fontello' aria-hidden="true"></span></div><article class="article-icon-entry av-iconlist-empty"  itemscope="itemscope" itemtype="https://schema.org/BlogPosting" itemprop="blogPost" ><div class="iconlist_content_wrap"><header class="entry-content-header" aria-label="Icon: Gründung: 2026"><div class='av_iconlist_title iconlist_title_small  av_inherit_color'  itemprop="headline" >Gründung: 2026</div></header><div class='iconlist_content av_inherit_color'  itemprop="text" ></div></div><footer class="entry-footer"></footer></article><div class="iconlist-timeline"></div></li>
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<li><div class='iconlist_icon av-av_iconlist_item-806f2210acf2df23db48bd6c4f19006a avia-font-entypo-fontello avia-iconfont avia-font-entypo-fontello'><span class='av-icon-char' data-av_icon='' data-av_iconfont='entypo-fontello' aria-hidden="true"></span></div><article class="article-icon-entry av-iconlist-empty"  itemscope="itemscope" itemtype="https://schema.org/BlogPosting" itemprop="blogPost" ><div class="iconlist_content_wrap"><header class="entry-content-header" aria-label="Icon: Kontakt: info@openkernel.hu"><div class='av_iconlist_title iconlist_title_small  av_inherit_color'  itemprop="headline" >Kontakt: info@openkernel.hu</div></header><div class='iconlist_content av_inherit_color'  itemprop="text" ></div></div><footer class="entry-footer"></footer></article><div class="iconlist-timeline"></div></li>
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</div></div><footer class="entry-footer"></footer></article><div class="iconlist-timeline"></div></li>
<li><div class='iconlist_icon av-16b1u41-c2258b9448cdeaf7186cd221f09f64aa avia-font-entypo-fontello avia-iconfont avia-font-entypo-fontello'><span class='av-icon-char' data-av_icon='' data-av_iconfont='entypo-fontello' aria-hidden="true"></span></div><article class="article-icon-entry "  itemscope="itemscope" itemtype="https://schema.org/BlogPosting" itemprop="blogPost" ><div class="iconlist_content_wrap"><header class="entry-content-header" aria-label="Icon: Services:"><div class='av_iconlist_title iconlist_title_small  av_inherit_color'  itemprop="headline" >Services:</div></header><div class='iconlist_content av_inherit_color'  itemprop="text" ><div class="first-table-item">Beratung, Implementierung, Consulting und Support</div>
</div></div><footer class="entry-footer"></footer></article><div class="iconlist-timeline"></div></li>
<li><div class='iconlist_icon av-njwa41-4dbed08baedd64cceaccb5e3e1b97a1f avia-font-entypo-fontello avia-iconfont avia-font-entypo-fontello'><span class='av-icon-char' data-av_icon='' data-av_iconfont='entypo-fontello' aria-hidden="true"></span></div><article class="article-icon-entry av-iconlist-empty"  itemscope="itemscope" itemtype="https://schema.org/BlogPosting" itemprop="blogPost" ><div class="iconlist_content_wrap"><header class="entry-content-header" aria-label="Icon: Partner Level: OTOBO Enterprise Partner"><div class='av_iconlist_title iconlist_title_small  av_inherit_color'  itemprop="headline" >Partner Level: OTOBO Enterprise Partner</div></header><div class='iconlist_content av_inherit_color'  itemprop="text" ></div></div><footer class="entry-footer"></footer></article><div class="iconlist-timeline"></div></li>
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<div  class='flex_column av-11kwcb-fb0554e663a8f85dc9e6928527543796 av_one_full  avia-builder-el-9  el_after_av_one_half  el_before_av_hr  first flex_column_div  column-top-margin'     ><section  class='av_textblock_section av-lsiosln7-4068e326f98c58be8b6b3e15790b559f '   itemscope="itemscope" itemtype="https://schema.org/BlogPosting" itemprop="blogPost" ><div class='avia_textblock'  itemprop="text" ><p class="font-claude-response-body break-words whitespace-normal leading-&#091;1.7&#093;"><a href="https://customerservice.hu/pages/otobo.html" rel="nofollow noopener" target="_blank">Open Kernel</a> implementiert seit 2014 Kundenservice-Systeme. Das Team wurde unter dem Namen  „OTRS-solutions&#8220; bekannt und war ab 2018 Teil der OTRS Hungary Ltd.</p>
<p class="font-claude-response-body break-words whitespace-normal leading-&#091;1.7&#093;">Im Jahr 2026 hat sich das gesamte ungarische Team vor dem Hintergrund veränderter Marktbedingungen als unabhängiges Beratungsunternehmen neu aufgestellt. Heute liegt der Fokus von Open Kernel auf Dienstleistungen rund um Open-Source-Kundenservice-Plattformen in Mittel- und Osteuropa. Dank langjähriger Erfahrung und fundierter Expertise bietet das Unternehmen flexible, skalierbare Lösungen, die passgenau auf die individuellen Kundenbedürfnisse zugeschnitten sind.</p>
<p class="font-claude-response-body break-words whitespace-normal leading-&#091;1.7&#093;">Das Team bündelt technisches und betriebswirtschaftliches Know-how: Dazu zählen ein zertifizierter Coach, ein Information Security Engineer, ein Ökonom, ein Product Owner sowie mehrere ITIL®-zertifizierte Fachkräfte.</p>
<p class="font-claude-response-body break-words whitespace-normal leading-&#091;1.7&#093;">Das Ziel von Open Kernel ist es, die Kommunikation zwischen Unternehmen und ihren Kunden zu verbessern. Das Team ist überzeugt, dass professioneller Kundenservice die Reputation stärkt und ein herausragendes Kundenerlebnis schafft. Seine Mission ist es, exzellente Softwarelösungen und erstklassigen Support zu bieten – und dabei auch in der eigenen Arbeit höchste Kommunikationsstandard zu leben.</p>
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		<item>
		<title>OTOBO 11.0.16</title>
		<link>https://otobo.io/de/otobo-11-0-16/</link>
		
		<dc:creator><![CDATA[Pia Cebic]]></dc:creator>
		<pubDate>Thu, 23 Apr 2026 09:31:58 +0000</pubDate>
				<category><![CDATA[Security Patch]]></category>
		<category><![CDATA[Release Notes]]></category>
		<category><![CDATA[IT Security]]></category>
		<guid isPermaLink="false">https://otobo.io/?p=40764</guid>

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</div><h1 class='av-special-heading-tag '  itemprop="headline"  >OTOBO 11.0.16 – Security Patch</h1><div class="special-heading-border"><div class="special-heading-inner-border"></div></div></div></div><div  class='flex_column av-2w77st-a0903a40f0e4b84fd171e1167cb55201 av_one_fourth  avia-builder-el-3  el_after_av_three_fourth  avia-builder-el-last  flex_column_div  '     ></div>
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<div  class='avia-table av-5y8yny8-39a4420e2eab82f0807782771f3fd6a1 main_color avia-pricing-table-container avia_pricing_default  avia-builder-el-5  el_after_av_hr  el_before_av_hr  avia-table-5'  itemscope="itemscope" itemtype="https://schema.org/Table" ><div class="pricing-table-wrap"><ul class='pricing-table avia-desc-col'><li class=''><div class='first-table-item'>VERÖFFENTLICHUNGSDATUM:</div><span class='pricing-extra'></span></li><li class=''>RELEASE TYPE:</li><li class=''>KRITIKALITÄT:</li><li class=''>BETROFFENE VERSIONEN:</li></ul></div><div class="pricing-table-wrap"><ul class='pricing-table '><li class=''><div class='first-table-item'>23. April 2026</div><span class='pricing-extra'></span></li><li class=''>Security Patch Release</li><li class=''>MEDIUM</li><li class=''>OTOBO 11.0</li></ul></div></div>

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<div  class='hr av-tko3p3-959b0969c09a210ad72cf04ea4d4f4e4 hr-invisible  avia-builder-el-8  el_after_av_heading  el_before_av_textblock '><span class='hr-inner '><span class="hr-inner-style"></span></span></div>
<section  class='av_textblock_section av-m82n0g-4521aeb2e782c71cc6ae236a6cafe26b '   itemscope="itemscope" itemtype="https://schema.org/BlogPosting" itemprop="blogPost" ><div class='avia_textblock'  itemprop="text" ><ul>
<li class="whitespace-normal break-words pl-2">[Security] Aktualisierung von Compress::Raw::Zlib zur Behebung von CVE-2026-3381 in Docker-Umgebungen – Wir haben die Abhängigkeit Compress::Raw::Zlib aktualisiert, um eine Sicherheitslücke zu schließen, die Docker-basierte OTOBO-Installationen betreffen konnte. Nicht-Docker-Systeme sind in der Regel nicht betroffen. <a class="underline underline underline-offset-2 decoration-1 decoration-current/40 hover:decoration-current focus:decoration-current" href="https://github.com/RotherOSS/otobo/issues/5269" rel="nofollow noopener" target="_blank">[#5269]</a></li>
<li class="whitespace-normal break-words pl-2">[Security] Aktualisierung von Mozilla::CA – Wir haben die optionale Abhängigkeit Mozilla::CA, die an einigen Stellen als Default-Konfiguration vorgeschlagen wird, auf die aktuelle Version aktualisiert, um die Zertifikatsbasis aktuell zu halten. <a class="underline underline underline-offset-2 decoration-1 decoration-current/40 hover:decoration-current focus:decoration-current" href="https://github.com/RotherOSS/otobo/issues/5245" rel="nofollow noopener" target="_blank">[#5245]</a></li>
<li class="whitespace-normal break-words pl-2">[Security] CVE-2025-59490: Behebung von XSS-Sicherheitslücken – Wir haben Cross-Site-Scripting-Schwachstellen (XSS) geschlossen, über die Angreifer durch manipulierte Links schadhaften Code im Browser von Nutzern ausführen konnten. Allen Nutzern wird ein Update auf diese Version empfohlen. <a class="underline underline underline-offset-2 decoration-1 decoration-current/40 hover:decoration-current focus:decoration-current" href="https://github.com/RotherOSS/otobo/issues/5358" rel="nofollow noopener" target="_blank">[#5358</a>, <a class="underline underline underline-offset-2 decoration-1 decoration-current/40 hover:decoration-current focus:decoration-current" href="https://github.com/RotherOSS/otobo/issues/5419" rel="nofollow noopener" target="_blank">#5419</a>]</li>
<li class="whitespace-normal break-words pl-2">[Security]CVE-2025-59393: Verbesserte Maskierung von Passwörtern im Support-Bundle-Generator – Wir haben sichergestellt, dass Passwörter und sensible Zugangsdaten beim Erstellen eines Support-Bundles zuverlässiger unkenntlich gemacht werden, um ein versehentliches Weitergeben von Zugangsdaten zu verhindern. <a class="underline underline underline-offset-2 decoration-1 decoration-current/40 hover:decoration-current focus:decoration-current" href="https://github.com/RotherOSS/otobo/issues/5376" rel="nofollow noopener" target="_blank">[#5376]</a></li>
<li class="whitespace-normal break-words pl-2">[Security] Entfernung von Stack-Traces aus Frontend-Fehlermeldungen – Stack-Traces in Fehlermeldungen des Frontends werden nicht mehr an Nutzer ausgegeben, da sie interne Systeminformationen preisgeben und so potenziell als Angriffsfläche dienen konnten. <a class="underline underline underline-offset-2 decoration-1 decoration-current/40 hover:decoration-current focus:decoration-current" href="https://github.com/RotherOSS/otobo/issues/5359" rel="nofollow noopener" target="_blank">[#5359]</a></li>
</ul>
</div></section>

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<div  class='av-special-heading av-rpspnh-83be9e69186ecd3229039c3db913a71c av-special-heading-h3 blockquote modern-quote  avia-builder-el-11  el_after_av_hr  el_before_av_hr '><h3 class='av-special-heading-tag '  itemprop="headline"  >Verbesserungen</h3><div class="special-heading-border"><div class="special-heading-inner-border"></div></div></div>

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<div  class='hr av-kcicma-d48473c6200e5268413e915034819e19 hr-invisible  avia-builder-el-12  el_after_av_heading  el_before_av_textblock '><span class='hr-inner '><span class="hr-inner-style"></span></span></div>
<section  class='av_textblock_section av-234kgc7-ebeaaa8971d46106e90cd5d06db54cc3 '   itemscope="itemscope" itemtype="https://schema.org/BlogPosting" itemprop="blogPost" ><div class='avia_textblock'  itemprop="text" ><ul>
<li>[Enhancement] Verbesserte Ausgabe im Datenbank-Update-Skript für rel-11_0 – Das Datenbank-Update-Skript für rel-11_0 liefert nun aussagekräftigere Rückmeldungen während der Ausführung, was die Fehlerdiagnose und Nachverfolgung von Update-Vorgängen deutlich erleichtert. <a class="underline underline underline-offset-2 decoration-1 decoration-current/40 hover:decoration-current focus:decoration-current" href="https://github.com/RotherOSS/otobo/issues/5208" rel="nofollow noopener" target="_blank">[#5208]</a></li>
<li>[Enhancement] Unterstützung von Connect-Attributen in Nicht-Haupt-Datenbanken – Verbindungsattribute können nun auch für Nicht-Haupt-Datenbanken konfiguriert werden, was eine flexiblere und feinere Steuerung der Datenbankverbindungen ermöglicht. (Wer in OTOBO mehrere Datenbanken betreibt – z.B. eine separate für Archivdaten – kann nun für jede dieser Datenbanken individuelle Verbindungseinstellungen wie Timeouts oder Zeichensätze festlegen.) <a class="underline underline underline-offset-2 decoration-1 decoration-current/40 hover:decoration-current focus:decoration-current" href="https://github.com/RotherOSS/otobo/issues/5110" rel="nofollow noopener" target="_blank">[#5110]</a></li>
</ul>
</div></section>

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<div  class='av-special-heading av-mfnr7upu-f7d2f1558a8402effe713578ca1f5420 av-special-heading-h3 blockquote modern-quote  avia-builder-el-15  el_after_av_hr  el_before_av_hr '><h3 class='av-special-heading-tag '  itemprop="headline"  >Changes</h3><div class="special-heading-border"><div class="special-heading-inner-border"></div></div></div>

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<div  class='hr av-veika5-03c6117ca3c14d44e348586ad1fa80fc hr-invisible  avia-builder-el-16  el_after_av_heading  el_before_av_textblock '><span class='hr-inner '><span class="hr-inner-style"></span></span></div>
<section  class='av_textblock_section av-mfnr8tns-cd83ef06bcb826f2ed2f20daace5b4fb '   itemscope="itemscope" itemtype="https://schema.org/BlogPosting" itemprop="blogPost" ><div class='avia_textblock'  itemprop="text" ><ul>
<li>[Change] E-Mail X-Header als externe Quelle für dynamische Felder – E-Mail X-Header werden nun als externe Datenquelle für dynamische Felder erkannt und verarbeitet. Dies ermöglicht auch dynamische Referenzfelder via E-Mail-Auswertung zu befüllen. <a class="underline underline underline-offset-2 decoration-1 decoration-current/40 hover:decoration-current focus:decoration-current" href="https://github.com/RotherOSS/otobo/issues/5164" rel="nofollow noopener" target="_blank">[#5164]</a></li>
</ul>
</div></section>

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<div  id="sec-bugfixes"  class='av-special-heading av-lset2gop-3753c3cd265d9eebf14c5e5e2f957f2b av-special-heading-h3 blockquote modern-quote  avia-builder-el-19  el_after_av_hr  el_before_av_hr '><h3 class='av-special-heading-tag '  itemprop="headline"  >Bug Fixes</h3><div class="special-heading-border"><div class="special-heading-inner-border"></div></div></div>

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<div  class='hr av-6cc1jvk-8dc87c8d90f75146f1a7aad99e455808 hr-invisible  avia-builder-el-20  el_after_av_heading  el_before_av_textblock '><span class='hr-inner '><span class="hr-inner-style"></span></span></div>
<section  class='av_textblock_section av-lu1ca4gs-bddc3d29fc47cdf26b88e0c5ca1005ac '   itemscope="itemscope" itemtype="https://schema.org/BlogPosting" itemprop="blogPost" ><div class='avia_textblock'  itemprop="text" ><ul>
<li class="whitespace-normal break-words pl-2">[Bugfix] Fehlerhafte Links zu externen Icons und Datenleck – Defekte Verlinkungen zu externen Icons wurden korrigiert und ein damit verbundenes Datenleck geschlossen. <a class="underline underline underline-offset-2 decoration-1 decoration-current/40 hover:decoration-current focus:decoration-current" href="https://github.com/RotherOSS/otobo/issues/5212" rel="nofollow noopener" target="_blank">[#5212]</a></li>
<li class="whitespace-normal break-words pl-2">[Bugfix] AgentTicketProcess und CustomerTicketProcess: Anzeige versteckter Felder beim initialen Laden der Seite – Ein Fehler wurde behoben, bei dem versteckte Felder beim erstmaligen Laden der Prozessmaske nicht korrekt eingeblendet wurden. <a class="underline underline underline-offset-2 decoration-1 decoration-current/40 hover:decoration-current focus:decoration-current" href="https://github.com/RotherOSS/otobo/issues/5196" rel="nofollow noopener" target="_blank">[#5196]</a></li>
<li class="whitespace-normal break-words pl-2">[Bugfix] Leeway-Parameter wurde beim Dekodieren von JWT-Token nicht übergeben – Der Leeway-Parameter wird nun korrekt an die JWT-Token-Dekodierung weitergegeben, was Probleme bei der Zeittoleranz-Validierung von Tokens behebt. <a class="underline underline underline-offset-2 decoration-1 decoration-current/40 hover:decoration-current focus:decoration-current" href="https://github.com/RotherOSS/otobo/issues/5211" rel="nofollow noopener" target="_blank">[#5211]</a></li>
<li class="whitespace-normal break-words pl-2">[Bugfix] DF Ticket-Referenz: CustomerUserID wird nun korrekt auf CustomerUserLogin für die Ticketsuche gemappt – Bei der Ticketsuche über dynamische Felder mit Ticket-Referenz wurde die CustomerUserID nicht korrekt auf den CustomerUserLogin abgebildet. Dieser Fehler wurde behoben. <a class="underline underline underline-offset-2 decoration-1 decoration-current/40 hover:decoration-current focus:decoration-current" href="https://github.com/RotherOSS/otobo/issues/5300" rel="nofollow noopener" target="_blank">[#5300]</a></li>
<li class="whitespace-normal break-words pl-2">[Bugfix] DF CustomerUser-Referenz: Externes Quellattribut „E-Mail&#8220; funktionierte nicht – Das Attribut „E-Mail&#8220; als externe Quelle in dynamischen Feldern vom Typ CustomerUser-Referenz wird nun korrekt verarbeitet. <a class="underline underline underline-offset-2 decoration-1 decoration-current/40 hover:decoration-current focus:decoration-current" href="https://github.com/RotherOSS/otobo/issues/5273" rel="nofollow noopener" target="_blank">[#5273]</a></li>
<li class="whitespace-normal break-words pl-2">[Bugfix] DF CustomerUser-Referenz: Implementierung von FieldValueValidate – Die Validierungsfunktion <code class="bg-text-200/5 border border-0.5 border-border-300 text-danger-000 whitespace-pre-wrap rounded-[0.4rem] px-1 py-px text-[0.9rem]">FieldValueValidate</code> wurde für dynamische Felder vom Typ CustomerUser-Referenz implementiert, um eine korrekte Werteprüfung sicherzustellen. <a class="underline underline underline-offset-2 decoration-1 decoration-current/40 hover:decoration-current focus:decoration-current" href="https://github.com/RotherOSS/otobo/issues/5277" rel="nofollow noopener" target="_blank">[#5277]</a></li>
<li class="whitespace-normal break-words pl-2">[Bugfix] QueueDefault konnte dazu führen, dass DynamicField-Werte nicht gespeichert wurden – Ein Fehler wurde behoben, bei dem die Verwendung von QueueDefault verhinderte, dass Werte in dynamischen Feldern korrekt persistiert wurden. <a class="underline underline underline-offset-2 decoration-1 decoration-current/40 hover:decoration-current focus:decoration-current" href="https://github.com/RotherOSS/otobo/issues/4962" rel="nofollow noopener" target="_blank">[#4962]</a></li>
<li class="whitespace-normal break-words pl-2">[Bugfix] Per URL gesetzte Queue löste ACLs in CustomerTicketMessage nicht korrekt aus – Wenn eine Queue über einen URL-Parameter gesetzt wurde, wurden zugehörige ACLs im CustomerTicketMessage-Bereich nicht zuverlässig angewendet. Dieser Fehler wurde behoben. <a class="underline underline underline-offset-2 decoration-1 decoration-current/40 hover:decoration-current focus:decoration-current" href="https://github.com/RotherOSS/otobo/issues/5237" rel="nofollow noopener" target="_blank">[#5237]</a></li>
<li class="whitespace-normal break-words pl-2">[Bugfix] Schnelldatum-Schaltflächen funktionierten auf dem Verantwortlichen-Bildschirm nicht – Die Schnelldatum-Buttons waren auf dem Bildschirm zur Zuweisung von Verantwortlichen nicht funktionsfähig. Der Fehler wurde behoben. <a class="underline underline underline-offset-2 decoration-1 decoration-current/40 hover:decoration-current focus:decoration-current" href="https://github.com/RotherOSS/otobo/issues/5221" rel="nofollow noopener" target="_blank">[#5221]</a></li>
<li class="whitespace-normal break-words pl-2">[Bugfix] ExternalURLJump: Fragezeichen und Gleichheitszeichen in konfigurierten Links funktionierten nicht – Sonderzeichen wie <code class="bg-text-200/5 border border-0.5 border-border-300 text-danger-000 whitespace-pre-wrap rounded-[0.4rem] px-1 py-px text-[0.9rem]">?</code> und <code class="bg-text-200/5 border border-0.5 border-border-300 text-danger-000 whitespace-pre-wrap rounded-[0.4rem] px-1 py-px text-[0.9rem]">=</code> in ExternalURLJump-Links wurden nicht korrekt verarbeitet. Dieser Fehler wurde behoben. <a class="underline underline underline-offset-2 decoration-1 decoration-current/40 hover:decoration-current focus:decoration-current" href="https://github.com/RotherOSS/otobo/issues/5203" rel="nofollow noopener" target="_blank">[#5203]</a></li>
<li class="whitespace-normal break-words pl-2">[Bugfix] Behebung von UI-Problemen mit Labels in CustomerTicketProcess – Verschiedene Darstellungsfehler bei Beschriftungen im CustomerTicketProcess wurden korrigiert. <a class="underline underline underline-offset-2 decoration-1 decoration-current/40 hover:decoration-current focus:decoration-current" href="https://github.com/RotherOSS/otobo/issues/4985" rel="nofollow noopener" target="_blank">[#4985]</a></li>
<li class="whitespace-normal break-words pl-2">[Bugfix] Löschen von DynamicField-Anhängen funktionierte im Customer-Interface nicht – Das Entfernen von Anhängen in dynamischen Feldern war im Customer-Interface nicht möglich. Der Fehler wurde behoben. <a class="underline underline underline-offset-2 decoration-1 decoration-current/40 hover:decoration-current focus:decoration-current" href="https://github.com/RotherOSS/otobo/issues/5348" rel="nofollow noopener" target="_blank">[#5348]</a></li>
</ul>
</div></section>

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<div  class='flex_column av-1mnvfmf-27cf3124d5e559a7069151b923fa75d8 av_one_half  avia-builder-el-26  el_after_av_hr  el_before_av_one_half  first flex_column_div  '     ><section  class='av_textblock_section av-macb04fr-2b169f23edbfcbb2e275e40f932f2997 '   itemscope="itemscope" itemtype="https://schema.org/BlogPosting" itemprop="blogPost" ><div class='avia_textblock'  itemprop="text" ><h4>Update auf OTOBO 11.0.16</h4>
<p>Wir empfehlen den Fix der Schwachstelle durchzuführen. Bitte aktualisieren Sie Ihr System.</p>
<p><a href="https://ftp.otobo.org/pub/otobo/otobo-latest-11.0.tar.gz" target="_blank" rel="noopener nofollow">➞ Download Security Patch</a></p>
</div></section></div>
<div  class='flex_column av-10kr187-97731efe25927a0c9522b1468df817d4 av_one_half  avia-builder-el-28  el_after_av_one_half  el_before_av_hr  flex_column_div  '     ><section  class='av_textblock_section av-mfz34agj-698721f19259af7d1a6f6ea202ea2edd '   itemscope="itemscope" itemtype="https://schema.org/BlogPosting" itemprop="blogPost" ><div class='avia_textblock'  itemprop="text" ><h4>OTOBO 11.0 Change Log</h4>
<p>in umfassender Überblick über alle aktuellen und vergangenen Änderungen.</p>
<p><a href="https://github.com/RotherOSS/otobo/blob/rel-11_0/CHANGES.md" target="_blank" rel="noopener nofollow">➞ See all changes</a></p>
</div></section></div>

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<h4 data-start="72" data-end="149"><span style="font-size: 20px;"><strong data-start="72" data-end="106">Security Patch? System-Update?</strong></span><br data-start="106" data-end="109" /><strong><span style="font-size: 20px;">Das müssen Sie nicht allein erledigen.</span></strong></h4>
<p><span style="font-size: 20px;">Für unsere Support-Kunden: Einfach über das Portal melden oder kurz anrufen – wir sind für Sie da.</span></p>
<p><span style="font-size: 20px;">Sie arbeiten noch nicht mit uns? Vielleicht ist jetzt der perfekte Zeitpunkt. Gern unterstützen wir Sie beim nächsten Update. </span></p>
<p><span style="font-size: 20px;">Melden Sie sich – wir freuen uns auf Sie!</span></p>
</div><div  class='avia-button-wrap av-mfy2rc0n-f5c04f013f09e9577c1192d42cc85992-wrap avia-button-right '><a href="https://otobo.io/de/unternehmen/kontakt/" class="avia-button av-mfy2rc0n-f5c04f013f09e9577c1192d42cc85992 av-link-btn avia-icon_select-no avia-size-large avia-position-right avia-color-theme-color" aria-label="Kontakt"><span class='avia_iconbox_title' >Kontakt</span></a></div></div>
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		<title>OTOBO 10.1.17</title>
		<link>https://otobo.io/de/otobo-10-1-17/</link>
		
		<dc:creator><![CDATA[Pia Cebic]]></dc:creator>
		<pubDate>Tue, 21 Apr 2026 14:50:11 +0000</pubDate>
				<category><![CDATA[Security Patch]]></category>
		<category><![CDATA[Release Notes]]></category>
		<category><![CDATA[IT Security]]></category>
		<guid isPermaLink="false">https://otobo.io/?p=40769</guid>

					<description><![CDATA[]]></description>
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</div><h1 class='av-special-heading-tag '  itemprop="headline"  >OTOBO 10.1.17 – Security Patch</h1><div class="special-heading-border"><div class="special-heading-inner-border"></div></div></div></div><div  class='flex_column av-2w77st-a0903a40f0e4b84fd171e1167cb55201 av_one_fourth  avia-builder-el-3  el_after_av_three_fourth  avia-builder-el-last  flex_column_div  '     ></div>
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<div  class='avia-table av-5y8yny8-39a4420e2eab82f0807782771f3fd6a1 main_color avia-pricing-table-container avia_pricing_default  avia-builder-el-5  el_after_av_hr  el_before_av_hr  avia-table-6'  itemscope="itemscope" itemtype="https://schema.org/Table" ><div class="pricing-table-wrap"><ul class='pricing-table avia-desc-col'><li class=''><div class='first-table-item'>VERÖFFENTLICHUNGSDATUM:</div><span class='pricing-extra'></span></li><li class=''>RELEASE TYPE:</li><li class=''>KRITIKALITÄT:</li><li class=''>BETROFFENE VERSIONEN:</li></ul></div><div class="pricing-table-wrap"><ul class='pricing-table '><li class=''><div class='first-table-item'>23. April 2026</div><span class='pricing-extra'></span></li><li class=''>Security Patch Release</li><li class=''>MEDIUM</li><li class=''>OTOBO 10.1</li></ul></div></div>

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<section  class='av_textblock_section av-m82n0g-4521aeb2e782c71cc6ae236a6cafe26b '   itemscope="itemscope" itemtype="https://schema.org/BlogPosting" itemprop="blogPost" ><div class='avia_textblock'  itemprop="text" ><ul>
<li class="whitespace-normal break-words pl-2">[Security] Aktualisierung von <code class="bg-text-200/5 border border-0.5 border-border-300 text-danger-000 whitespace-pre-wrap rounded-[0.4rem] px-1 py-px text-[0.9rem]">Compress::Raw::Zlib</code> zur Behebung von CVE-2026-3381 in Docker-Umgebungen – Wir haben die Abhängigkeit <code class="bg-text-200/5 border border-0.5 border-border-300 text-danger-000 whitespace-pre-wrap rounded-[0.4rem] px-1 py-px text-[0.9rem]">Compress::Raw::Zlib</code> aktualisiert, um eine Sicherheitslücke zu schließen, die Docker-basierte OTOBO-Installationen betreffen konnte. Nicht-Docker-Systeme sind in der Regel nicht betroffen. <a class="underline underline underline-offset-2 decoration-1 decoration-current/40 hover:decoration-current focus:decoration-current" href="https://github.com/RotherOSS/otobo/issues/5269" rel="nofollow noopener" target="_blank">[#5269]</a></li>
<li class="whitespace-normal break-words pl-2">[Security] Aktualisierung von <code class="bg-text-200/5 border border-0.5 border-border-300 text-danger-000 whitespace-pre-wrap rounded-[0.4rem] px-1 py-px text-[0.9rem]">Mozilla::CA</code> – Wir haben die optionale Abhängigkeit <code class="bg-text-200/5 border border-0.5 border-border-300 text-danger-000 whitespace-pre-wrap rounded-[0.4rem] px-1 py-px text-[0.9rem]">Mozilla::CA</code>, die an einigen Stellen als Standard-Konfigration vorgeschlagen wird, auf die aktuelle Version aktualisiert, um die Zertifikatsbasis aktuell zu halten. <a class="underline underline underline-offset-2 decoration-1 decoration-current/40 hover:decoration-current focus:decoration-current" href="https://github.com/RotherOSS/otobo/issues/5245" rel="nofollow noopener" target="_blank">[#5245]</a></li>
<li class="whitespace-normal break-words pl-2">[Security] CVE-2025-59490: Behebung von XSS-Sicherheitslücken – Wir haben Cross-Site-Scripting-Schwachstellen (XSS) geschlossen, über die Angreifer durch manipulierte Links schadhaften Code im Browser von Nutzern ausführen konnten. Allen Nutzern wird ein Update auf diese Version empfohlen.. <a class="underline underline underline-offset-2 decoration-1 decoration-current/40 hover:decoration-current focus:decoration-current" href="https://github.com/RotherOSS/otobo/issues/5358" rel="nofollow noopener" target="_blank">[#5358</a>, <a href="https://github.com/RotherOSS/otobo/issues/5358" target="_blank" rel="noopener nofollow">#5419</a>]</li>
<li class="whitespace-normal break-words pl-2">[Security] CVE-2025-59393: Verbesserte Maskierung von Passwörtern im Support-Bundle-Generator – Wir haben sichergestellt, dass Passwörter und sensible Zugangsdaten beim Erstellen eines Support-Bundles zuverlässiger unkenntlich gemacht werden, um ein versehentliches Weitergeben von Zugangsdaten zu verhindern. <a class="underline underline underline-offset-2 decoration-1 decoration-current/40 hover:decoration-current focus:decoration-current" href="https://github.com/RotherOSS/otobo/issues/5376" rel="nofollow noopener" target="_blank">[#5376]</a></li>
<li class="whitespace-normal break-words pl-2">[Security] Entfernung von Stack-Traces aus Frontend-Fehlermeldungen – Stack-Traces in Fehlermeldungen des Frontends werden nicht mehr an Nutzer ausgegeben, da sie interne Systeminformationen preisgeben und so potenziell als Angriffsfläche dienen konnten. <a class="underline underline underline-offset-2 decoration-1 decoration-current/40 hover:decoration-current focus:decoration-current" href="https://github.com/RotherOSS/otobo/issues/5359" rel="nofollow noopener" target="_blank">[#5359]</a></li>
</ul>
</div></section>

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<section  class='av_textblock_section av-234kgc7-ebeaaa8971d46106e90cd5d06db54cc3 '   itemscope="itemscope" itemtype="https://schema.org/BlogPosting" itemprop="blogPost" ><div class='avia_textblock'  itemprop="text" ><ul>
<li>[Enhancement] Anzeige von Informationen über den Perl DBI-Datenbanktreiber in den Support-Daten – Die Support-Daten enthalten nun detaillierte Informationen über den verwendeten Perl DBI-Datenbanktreiber, was die Fehlerdiagnose und den Support-Prozess erleichtert. <a class="underline underline underline-offset-2 decoration-1 decoration-current/40 hover:decoration-current focus:decoration-current" href="https://github.com/RotherOSS/otobo/issues/5104" rel="nofollow noopener" target="_blank">[#5104]</a></li>
<li>[Enhancement] Bereitstellung der URL <code class="bg-text-200/5 border border-0.5 border-border-300 text-danger-000 whitespace-pre-wrap rounded-[0.4rem] px-1 py-px text-[0.9rem]">otobo-web/static</code> zur Auslieferung statischer Dateien – Statische Dateien können nun über die dedizierte URL <code class="bg-text-200/5 border border-0.5 border-border-300 text-danger-000 whitespace-pre-wrap rounded-[0.4rem] px-1 py-px text-[0.9rem]">otobo-web/static</code> ausgeliefert werden, was eine flexiblere und performantere Konfiguration der Webserver-Infrastruktur ermöglicht. <a class="underline underline underline-offset-2 decoration-1 decoration-current/40 hover:decoration-current focus:decoration-current" href="https://github.com/RotherOSS/otobo/issues/5342" rel="nofollow noopener" target="_blank">[#5342]</a></li>
<li>[Enhancement] Neuer Konsolenbefehl <code class="bg-text-200/5 border border-0.5 border-border-300 text-danger-000 whitespace-pre-wrap rounded-[0.4rem] px-1 py-px text-[0.9rem]">Maint::Elasticsearch::TestConnection</code> – Mit dem neuen Konsolenbefehl kann die Verbindung zu Elasticsearch direkt über die Kommandozeile getestet werden, was die Administration und Fehlersuche bei Elasticsearch-Integrationen vereinfacht. <a class="underline underline underline-offset-2 decoration-1 decoration-current/40 hover:decoration-current focus:decoration-current" href="https://github.com/RotherOSS/otobo/issues/5340" rel="nofollow noopener" target="_blank">[#5340]</a></li>
<li style="list-style-type: none;">
<ul>
<li style="list-style-type: none;"></li>
</ul>
</li>
</ul>
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<section  class='av_textblock_section av-lu1ca4gs-bddc3d29fc47cdf26b88e0c5ca1005ac '   itemscope="itemscope" itemtype="https://schema.org/BlogPosting" itemprop="blogPost" ><div class='avia_textblock'  itemprop="text" ><ul>
<li class="whitespace-normal break-words pl-2">[Bugfix] Fehlerhafte Links zu externen Icons und Datenleck – Defekte Verlinkungen zu externen Icons wurden korrigiert und ein damit verbundenes Datenleck geschlossen. <a class="underline underline underline-offset-2 decoration-1 decoration-current/40 hover:decoration-current focus:decoration-current" href="https://github.com/RotherOSS/otobo/issues/5212" rel="nofollow noopener" target="_blank">[#5212]</a></li>
<li class="whitespace-normal break-words pl-2">[Bugfix] Per URL gesetzte Queue löste ACLs in CustomerTicketMessage nicht korrekt aus – Wenn eine Queue über einen URL-Parameter gesetzt wurde, wurden zugehörige ACLs im CustomerTicketMessage-Bereich nicht zuverlässig angewendet. Dieser Fehler wurde behoben. <a class="underline underline underline-offset-2 decoration-1 decoration-current/40 hover:decoration-current focus:decoration-current" href="https://github.com/RotherOSS/otobo/issues/5237" rel="nofollow noopener" target="_blank">[#5237]</a></li>
<li class="whitespace-normal break-words pl-2">[Bugfix] Name des Bearbeiters fehlte in der Historie einer Systemkonfigurationseinstellung – In der Änderungshistorie von Systemkonfigurationseinstellungen wurde der Name der Person, die die Änderung vorgenommen hat, nicht angezeigt. Dieser Fehler wurde behoben. <a class="underline underline underline-offset-2 decoration-1 decoration-current/40 hover:decoration-current focus:decoration-current" href="https://github.com/RotherOSS/otobo/issues/5071" rel="nofollow noopener" target="_blank">[#5071]</a></li>
<li class="whitespace-normal break-words pl-2">[Bugfix] Elasticsearch-Index <code class="bg-text-200/5 border border-0.5 border-border-300 text-danger-000 whitespace-pre-wrap rounded-[0.4rem] px-1 py-px text-[0.9rem]">tmpattachments</code> wurde nicht von OTOBO verwaltet – Der Elasticsearch-Index <code class="bg-text-200/5 border border-0.5 border-border-300 text-danger-000 whitespace-pre-wrap rounded-[0.4rem] px-1 py-px text-[0.9rem]">tmpattachments</code>wurde bislang nicht durch OTOBO verwaltet und konnte so zu Inkonsistenzen führen. Dies wurde korrigiert, sodass der Index nun vollständig im OTOBO-Verwaltungskreis liegt. <a class="underline underline underline-offset-2 decoration-1 decoration-current/40 hover:decoration-current focus:decoration-current" href="https://github.com/RotherOSS/otobo/issues/4326" rel="nofollow noopener" target="_blank">[#4326]</a></li>
</ul>
</div></section>

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<div  class='hr av-r2pi6v-b34f9efde311f6039d09d9be7595259b hr-invisible  avia-builder-el-21  el_after_av_heading  el_before_av_one_half '><span class='hr-inner '><span class="hr-inner-style"></span></span></div>
<div  class='flex_column av-1mnvfmf-27cf3124d5e559a7069151b923fa75d8 av_one_half  avia-builder-el-22  el_after_av_hr  el_before_av_one_half  first flex_column_div  '     ><section  class='av_textblock_section av-macb04fr-2b169f23edbfcbb2e275e40f932f2997 '   itemscope="itemscope" itemtype="https://schema.org/BlogPosting" itemprop="blogPost" ><div class='avia_textblock'  itemprop="text" ><h4>Update auf OTOBO 10.1.17</h4>
<p>Wir empfehlen den Fix der Schwachstelle durchzuführen. Bitte aktualisieren Sie Ihr System.</p>
<p><a href="https://ftp.otobo.org/pub/otobo/otobo-latest-10.1.tar.gz" target="_blank" rel="noopener nofollow">➞ Download Security Patch</a></p>
</div></section></div>
<div  class='flex_column av-10kr187-97731efe25927a0c9522b1468df817d4 av_one_half  avia-builder-el-24  el_after_av_one_half  el_before_av_hr  flex_column_div  '     ><section  class='av_textblock_section av-mfz34agj-698721f19259af7d1a6f6ea202ea2edd '   itemscope="itemscope" itemtype="https://schema.org/BlogPosting" itemprop="blogPost" ><div class='avia_textblock'  itemprop="text" ><h4>OTOBO 10.1 Change Log</h4>
<p>in umfassender Überblick über alle aktuellen und vergangenen Änderungen.</p>
<p><a href="https://github.com/RotherOSS/otobo/blob/rel-10_1/CHANGES.md" target="_blank" rel="noopener nofollow">➞ See all changes</a></p>
</div></section></div>

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<h4 data-start="72" data-end="149"><span style="font-size: 20px;"><strong data-start="72" data-end="106">Security Patch? System-Update?</strong></span><br data-start="106" data-end="109" /><strong><span style="font-size: 20px;">Das müssen Sie nicht allein erledigen.</span></strong></h4>
<p><span style="font-size: 20px;">Für unsere Support-Kunden: Einfach über das Portal melden oder kurz anrufen – wir sind für Sie da.</span></p>
<p><span style="font-size: 20px;">Sie arbeiten noch nicht mit uns? Vielleicht ist jetzt der perfekte Zeitpunkt. Gern unterstützen wir Sie beim nächsten Update. </span></p>
<p><span style="font-size: 20px;">Melden Sie sich – wir freuen uns auf Sie!</span></p>
</div><div  class='avia-button-wrap av-mfy2rc0n-f5c04f013f09e9577c1192d42cc85992-wrap avia-button-right '><a href="https://otobo.io/de/unternehmen/kontakt/" class="avia-button av-mfy2rc0n-f5c04f013f09e9577c1192d42cc85992 av-link-btn avia-icon_select-no avia-size-large avia-position-right avia-color-theme-color" aria-label="Kontakt"><span class='avia_iconbox_title' >Kontakt</span></a></div></div>
]]></content:encoded>
					
		
		
			</item>
		<item>
		<title>OTOBO Migration TU Clausthal von OTRS 6</title>
		<link>https://otobo.io/de/otobo-migration-tu-clausthal-hochschule/</link>
		
		<dc:creator><![CDATA[Pia Cebic]]></dc:creator>
		<pubDate>Thu, 02 Apr 2026 08:16:54 +0000</pubDate>
				<category><![CDATA[Case Studies]]></category>
		<category><![CDATA[Case Study]]></category>
		<category><![CDATA[Customer Service Management]]></category>
		<category><![CDATA[Support]]></category>
		<guid isPermaLink="false">https://otobo.io/?p=40367</guid>

					<description><![CDATA[]]></description>
										<content:encoded><![CDATA[
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</div><h1 class='av-special-heading-tag '  itemprop="headline"  >Digitale Souveränität, volle Datenhoheit und spürbare Entlastung: Die TU Clausthal setzt auf OTOBO</h1><div class="special-heading-border"><div class="special-heading-inner-border"></div></div></div></div><div  class='flex_column av-ta8ltk-0ba1171cfb963294efecfbda590abab5 av_one_fourth  avia-builder-el-3  el_after_av_three_fourth  avia-builder-el-last  flex_column_div  '     ><style type="text/css" data-created_by="avia_inline_auto" id="style-css-av-lujyzm2m-fa4462be31af99414b2e0d49f73d7b68">
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<section  class='av_textblock_section av-m8fs7892-60851452230d59db5137f6737a4bc5cc '   itemscope="itemscope" itemtype="https://schema.org/BlogPosting" itemprop="blogPost" ><div class='avia_textblock'  itemprop="text" ><ul>
<li><strong>Einführung</strong>: 2021</li>
<li><strong>Anwender</strong>: ca. 80 aktive Agenten, davon 35–40 im Rechenzentrum</li>
<li><b>Ticketvolume</b><strong>n</strong>: Teilweise 10 Jahre Historie übernommen, laufend  ca. 1500 Tickets im Monat</li>
<li><strong>Einsatzbereiche</strong>: IT, Verwaltung, Institute, Facility Management, Bibliothek</li>
</ul>
</div></section>
<div  class='hr av-1di5jnu-61edbf3e574ab838e5251a51e27166b9 hr-default  avia-builder-el-7  el_after_av_textblock  el_before_av_textblock '><span class='hr-inner '><span class="hr-inner-style"></span></span></div>
<section  class='av_textblock_section av-mg558fuf-2ea4968d72a0e651d5808e591762d206 '   itemscope="itemscope" itemtype="https://schema.org/BlogPosting" itemprop="blogPost" ><div class='avia_textblock'  itemprop="text" ><p><em>Digitale Souveränität, volle Datenkontrolle und spürbare Entlastung: Nach dem End of Life von OTRS 6 hat das Rechenzentrum der TU Clausthal mit OTOBO wieder eine leistungsfähige Open-Source-Lösung – mit reibungslosem Start, vertrauter Oberfläche und spürbar besserer Zusammenarbeit.</em></p>
</div></section>

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<div  class='av-special-heading av-m8fu82rq-d32b60deac442968ec38362197fe5b10 av-special-heading-h3 blockquote modern-quote  avia-builder-el-10  el_after_av_hr  el_before_av_textblock '><h3 class='av-special-heading-tag '  itemprop="headline"  >Ausgangslage: Ein bewährtes System gerät an Grenzen</h3><div class="special-heading-border"><div class="special-heading-inner-border"></div></div></div>
<section  class='av_textblock_section av-mg557kle-e9a3fff2c21ce8e07ed72d49af5134e5 '   itemscope="itemscope" itemtype="https://schema.org/BlogPosting" itemprop="blogPost" ><div class='avia_textblock'  itemprop="text" ><p>Rund 15 Jahre hatte die <a href="https://www.tu-clausthal.de/" rel="nofollow noopener" target="_blank">TU Clausthal</a> OTRS im Einsatz – als zentrales Ticketsystem im Rechenzentrum und für die IT der Verwaltung, im Liegenschaftsmanagement und in verschiedenen Instituten. Weil es zunehmend Performance-Engpässe gab, <a href="https://otrs.com/" rel="nofollow noopener" target="_blank">OTRS</a> sich in Richtung Cloud orientierte und zentrale Funktionen nur noch in der kommerziellen Variante verfügbar waren, startete 2021 die Suche nach einem Nachfolger.</p>
<p>Gesucht war eine Lösung, die alle Daten migrieren konnte, keine Cloud-Pflicht mit sich bringt, faire Lizenzbedingungen bietet und technisch zukunftsfähig ist.</p>
<p>„Wir hatten eine riesige Historie im System – die wollten wir nicht verlieren. Dazu kam: In der Cloud hätten wir für viele Zusatzfunktionen extra zahlen müssen und auch die agentenbasierte Abrechnung als Lizenzmodell hätte die Kosten schnell in die Höhe getrieben“, erinnert sich Martin Diedrich, Leiter der Abteilung IT-Systeme.</p>
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<section class="avia-testimonial-row"><div class='avia-testimonial av-mn7bv0ii-9abe7e77bfc16501dd46029f9097fef1 avia-testimonial-row-1 avia-first-testimonial flex_column no_margin av_one_full'><div class='avia-testimonial_inner'  itemscope="itemscope" itemtype="https://schema.org/BlogPosting" itemprop="blogPost" ><div class='avia-testimonial-content '><div class='avia-testimonial-markup-entry-content'  itemprop="text" ><p style="text-align: center;"><em><span style="font-size: 24px;">„Wir hatten eine riesige Historie im System – die wollten wir nicht verlieren.&#8220;</span></em></p>
</div></div><div class="avia-testimonial-meta"><div class="avia-testimonial-arrow-wrap"><div class="avia-arrow"></div></div><div class='avia-testimonial-meta-mini'  itemprop="author" itemscope="itemscope" itemtype="https://schema.org/Person" ><strong  class='avia-testimonial-name'  itemprop="name" > </strong><span  class='avia-testimonial-subtitle '  itemprop="jobTitle" > </span></div></div></div></div>
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<div  class='av-special-heading av-m8fuedor-23fa1b69aa4580c9ee50809d98566e19 av-special-heading-h3 blockquote modern-quote  avia-builder-el-14  el_after_av_testimonials  el_before_av_textblock '><h3 class='av-special-heading-tag '  itemprop="headline"  >Entscheidung für OTOBO: Vertraut, offen und flexibel</h3><div class="special-heading-border"><div class="special-heading-inner-border"></div></div></div>
<section  class='av_textblock_section av-mg556ybn-879e97fd6e124ddc06f75551a1a9db3e '   itemscope="itemscope" itemtype="https://schema.org/BlogPosting" itemprop="blogPost" ><div class='avia_textblock'  itemprop="text" ><p>Nach dem Vergleich einiger alternativer Systeme – darunter Znuny, Zammad, ServiceNow, Topdesk und Zendesk – fiel die Wahl auf <a href="https://otobo.io/de/service-management-plattform/">OTOBO</a>, den Open-Source-Fork mit aktiver Community und langfristiger Entwicklungsstrategie.</p>
<p>OTOBO überzeugte durch ein ausgewogenes Gesamtpaket:</p>
<ul>
<li>vertraute Bedienung – kein zusätzlicher Schulungsaufwand für die Agenten</li>
<li>volle Datenübernahme – inkl. aller Nachrichten, Beziehungen &amp; Benutzer</li>
<li>keine Lizenzkosten – kein agentenbasiertes Supportmodell, kein verstecktes Add-on-Selling, Testsystem im Servicevertrag inkludiert</li>
<li>volle Kontrolle – Open-Source-Basis, kein Cloud-Modell, kein Vendor-Lock-in</li>
<li>Kommunikation auf Augenhöhe</li>
</ul>
<p>Besonders wichtig war auch die Offenheit für Zusammenarbeit: „Der persönliche Austausch und die pragmatische Haltung im Projektverlauf haben uns absolut überzeugt“, so Diedrich.</p>
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<section class="avia-testimonial-row"><div class='avia-testimonial av-mn7bwjt2-88141b91cca336e76b746cc893c96d83 avia-testimonial-row-1 avia-first-testimonial flex_column no_margin av_one_full'><div class='avia-testimonial_inner'  itemscope="itemscope" itemtype="https://schema.org/BlogPosting" itemprop="blogPost" ><div class='avia-testimonial-content '><div class='avia-testimonial-markup-entry-content'  itemprop="text" ><p style="font-weight: 400; text-align: center;"><span style="font-size: 24px;"><em>„</em></span><em><span style="font-size: 24px;">Der persönliche Austausch und die pragmatische Haltung im Projektverlauf haben uns absolut überzeugt.“</span></em></p>
</div></div><div class="avia-testimonial-meta"><div class="avia-testimonial-arrow-wrap"><div class="avia-arrow"></div></div><div class='avia-testimonial-meta-mini'  itemprop="author" itemscope="itemscope" itemtype="https://schema.org/Person" ><strong  class='avia-testimonial-name'  itemprop="name" > </strong><span  class='avia-testimonial-subtitle '  itemprop="jobTitle" > </span></div></div></div></div>
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<div  class='av-special-heading av-m8fuitm9-1f1926b4cd95e10733483da8b632677a av-special-heading-h3 blockquote modern-quote  avia-builder-el-21  el_after_av_hr  el_before_av_textblock '><h3 class='av-special-heading-tag '  itemprop="headline"  >Reibungslose Migration: Tiefenentspannt von Anfang an</h3><div class="special-heading-border"><div class="special-heading-inner-border"></div></div></div>
<section  class='av_textblock_section av-mg556d1q-fcdab03e00f1a2d5113c583d32829826 '   itemscope="itemscope" itemtype="https://schema.org/BlogPosting" itemprop="blogPost" ><div class='avia_textblock'  itemprop="text" ><p><a href="https://otobo.io/de/services/otrs-migration-zu-otobo/">Die Migration aller Daten aus OTRS 6</a> – inklusive Nachrichten, Kundenbeziehungen und Benutzerzuordnungen – erfolgte unkompliziert und schnell.</p>
<p>„Sobald die Entscheidung gefallen war, dass wir mit OTOBO arbeiten, war ich tiefenentspannt“, erzählt der Informatiker. „Es war völlig unstrittig, dass wir problemlos würden migrieren können.“</p>
<p>Nach nur einem Tag Downtime war das System umgestellt, das vorbereitete TU Clausthal-Designpaket aktiv, Logo und CI integriert, und die Agenten fanden sich in einer vertrauten Oberfläche mit bekannten Menüpunkten und Klickwegen wieder.</p>
<p>Selbst kleinere technische Stolpersteine – ein doppelt getriggertes Event bei Ticketbenachrichtigungen – wurden im engen Austausch schnell behoben. „Hier zeigt sich der Vorteil der offenen Zusammenarbeit mit den Entwicklern: Großes Kompliment an das Debugging – das war richtig stark“, erinnert sich Diedrich.</p>
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<div  class='avia-testimonial-wrapper av-1g39v7z-5e01ee92efdf75ffc7252f9b045251a0 avia-slider-testimonials avia-slider-2-testimonials avia_animate_when_almost_visible av-large-testimonial-slider av-slideshow-ui av-control-default av-no-slider-navigation av-slider-hover-pause av-slideshow-autoplay av-loop-endless av-loop-manual-endless' data-slideshow-options="{&quot;animation&quot;:&quot;fade&quot;,&quot;autoplay&quot;:true,&quot;loop_autoplay&quot;:&quot;endless&quot;,&quot;interval&quot;:5,&quot;loop_manual&quot;:&quot;manual-endless&quot;,&quot;autoplay_stopper&quot;:false,&quot;noNavigation&quot;:false,&quot;bg_slider&quot;:false,&quot;keep_padding&quot;:&quot;&quot;,&quot;hoverpause&quot;:true,&quot;show_slide_delay&quot;:0}">
<section class="avia-testimonial-row"><div class='avia-testimonial av-15t0e3z-e837542cb14249339346783e3c2fe4fc avia-testimonial-row-1 avia-first-testimonial flex_column no_margin av_one_half'><div class='avia-testimonial_inner'  itemscope="itemscope" itemtype="https://schema.org/BlogPosting" itemprop="blogPost" ><div class='avia-testimonial-content '><div class='avia-testimonial-markup-entry-content'  itemprop="text" ><p style="font-weight: 400; text-align: center;"><span style="font-size: 24px;"><em>„Sobald die Entscheidung gefallen war, dass wir mit OTOBO arbeiten, war ich tiefenentspannt“</em></span></p>
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<div  class='av-special-heading av-1vh6sw-4dfbf445cdbd8231df51bf2514aba1a0 av-special-heading-h3 blockquote modern-quote  avia-builder-el-25  el_after_av_testimonials  el_before_av_textblock '><h3 class='av-special-heading-tag '  itemprop="headline"  >Einsatz in der Breite: Von IT bis Facility Management</h3><div class="special-heading-border"><div class="special-heading-inner-border"></div></div></div>
<section  class='av_textblock_section av-li0ads-68cb8f72d418feaaba4fcf05b183d4bf '   itemscope="itemscope" itemtype="https://schema.org/BlogPosting" itemprop="blogPost" ><div class='avia_textblock'  itemprop="text" ><p>Heute ist OTOBO an der TU Clausthal breit im Einsatz:</p>
<p>Rund 80 aktive Agenten leisten mit OTOBO als Single Point of Contact (SPOC) IT-Support, bearbeiten Anfragen zu Hörsaal-Technik, Vorlesungsaufzeichnungen und im Infrastruktur-Bereich klassische Störungsmeldungen, wickeln die zentrale Beschaffung von IT-Hardware für die TU ab und organisieren die Einsätze von Hausmeistern ebenso wie Reinigung, Elektro, Tischlerei und Gefahrstofflager.</p>
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<section class="avia-testimonial-row"><div class='avia-testimonial av-mneh7irp-78c81a1d584d77f7c4f4f6f1348768ae avia-testimonial-row-1 avia-first-testimonial flex_column no_margin av_one_half'><div class='avia-testimonial_inner'  itemscope="itemscope" itemtype="https://schema.org/BlogPosting" itemprop="blogPost" ><div class='avia-testimonial-content '><div class='avia-testimonial-markup-entry-content'  itemprop="text" ><p style="font-weight: 400; text-align: center;"><span style="font-size: 24px;"><em>„Das Kunden-Frontend im neuen Design kam gut an.“</em></span></p>
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<div  class='av-special-heading av-1ck3oen-66a3ac2c945c55c080c8a7ee7829cac6 av-special-heading-h3 blockquote modern-quote  avia-builder-el-30  el_after_av_hr  el_before_av_textblock '><h3 class='av-special-heading-tag '  itemprop="headline"  >Alltag mit OTOBO: Neue Funktionen, echte Arbeitserleichterung</h3><div class="special-heading-border"><div class="special-heading-inner-border"></div></div></div>
<section  class='av_textblock_section av-mg54sh9n-c1ff6f15f9952616ec585b9dbc4b6acf '   itemscope="itemscope" itemtype="https://schema.org/BlogPosting" itemprop="blogPost" ><div class='avia_textblock'  itemprop="text" ><p>Trotz der vertrauten Oberfläche eröffnete OTOBO der TU neue Möglichkeiten. Im Review nach der Migration wurden eine Reihe von Anpassungen vorgenommen, die im Alltag spürbar entlasten:</p>
<p>Neben Hotline und E-Mail können Tickets jetzt auch über das Kunden-Frontend erstellt und eingesehen werden, das ja komplett anders aussieht als früher. „Das kam gut an.“</p>
<p>Ein überarbeitetes Rollenkonzept sorgt für klar geregelte Zuständigkeiten. Individuell konfigurierte Queues trennen die verschiedenen Aufgabenbereiche sauber voneinander, weitere Status – z. B. „Review needed“ – strukturieren die Arbeit und verbessern die Übersicht, falls Rückmeldungen ausbleiben.</p>
<p>Services und SLAs ersetzen die frühere Priorisierung und führen zu verlässlicheren Bearbeitungszeiten. Eskalationsmechanismen melden automatisch, wenn Tickets drohen, überfällig zu werden.</p>
<p>„Die Escalation View ist eine echte Arbeitserleichterung. Man sieht sofort, wenn ein Ticket zu lange liegt, z. B. weil Kollegen vor dem Urlaub die Übergabe vergessen haben – total praktisch!“, so Diedrich.</p>
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<section class="avia-testimonial-row"><div class='avia-testimonial av-mnefkyev-3ba87d4a327810531acc6292f57b95bc avia-testimonial-row-1 avia-first-testimonial flex_column no_margin av_one_half'><div class='avia-testimonial_inner'  itemscope="itemscope" itemtype="https://schema.org/BlogPosting" itemprop="blogPost" ><div class='avia-testimonial-content '><div class='avia-testimonial-markup-entry-content'  itemprop="text" ><p style="font-weight: 400; text-align: center;"><span style="font-size: 24px;"><em>„Die Escalation View ist eine echte Arbeitserleichterung. Man sieht sofort, wenn ein Ticket zu lange liegt.“</em></span></p>
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<section  class='av_textblock_section av-mneh81iw-c8b025c6d9fb65b1a9648e6772923fa4 '   itemscope="itemscope" itemtype="https://schema.org/BlogPosting" itemprop="blogPost" ><div class='avia_textblock'  itemprop="text" ><p>Auch die interne Wissensweitergabe gewinnt mit OTOBO: Antwortvorlagen bieten standardisierte Lösungen für häufige Anfragen und unterstützen eine einheitliche Kommunikation. Spezifische Lösungswege werden am Ticket erfasst, komplexere technische Themen und Operatives im FAQ-Modul dokumentiert. Weil die Informationen für alle einsehbar im System zu finden sind, finden Agenten schneller die passende Antwort – „ein enormer Mehrwert“.</p>
<p>Martin Diedrich schätzt die Zeitersparnis durch den Einsatz eines zentralen Ticketsystems als gemeinsames Werkzeug und die daraus resultierende Transparenz der Bearbeitung auf mindestens 50 Prozent. Dies gilt insbesondere bei Vorgängen, die nicht ganz reibungsfrei ablaufen, da für alle Beteiligten alle Informationen am Ticket einheitlich vorliegen.</p>
<p>Eine Ticket-Historie umfasst im Qualitäts- und Beschwerdemanagement die Nachvollziehbarkeit zeitlicher Abläufe.</p>
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<section class="avia-testimonial-row"><div class='avia-testimonial av-mnehgh13-2eedb59324ba8a041c0cf668d351ed1e avia-testimonial-row-1 avia-first-testimonial flex_column no_margin av_one_half'><div class='avia-testimonial_inner'  itemscope="itemscope" itemtype="https://schema.org/BlogPosting" itemprop="blogPost" ><div class='avia-testimonial-content '><div class='avia-testimonial-markup-entry-content'  itemprop="text" ><h3 style="font-weight: 400; text-align: center;"><span style="font-size: 24px;"><em style="font-weight: 400;">Diedrich schätzt die Zeitersparnis durch den Einsatz des zentralen Ticketsystems auf mindestens 50 %.</em></span></h3>
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<div  class='av-special-heading av-m8furixr-35d755abe4f01a3ff8278510896e6cce av-special-heading-h3 blockquote modern-quote  avia-builder-el-38  el_after_av_hr  el_before_av_textblock '><h3 class='av-special-heading-tag '  itemprop="headline"  >Ausblick <span class='special_amp'>&amp;</span> Empfehlung</h3><div class="special-heading-border"><div class="special-heading-inner-border"></div></div></div>
<section  class='av_textblock_section av-mn7big2g-776ed68a907ab96a24c98e9d82badf88 '   itemscope="itemscope" itemtype="https://schema.org/BlogPosting" itemprop="blogPost" ><div class='avia_textblock'  itemprop="text" ><p>Schon im aktuellen Stand zeigt die TU Clausthal eindrucksvoll, wie eine öffentliche Hochschule mit begrenzten Ressourcen eine moderne, leistungsfähige Serviceplattform aufbauen und einsetzen kann – ohne Kompromisse bei der digitalen Souveränität oder der Nutzerfreundlichkeit.</p>
<p>Für den weiteren Systemausbau  haben Diedrich und seine Kollegen viele Ideen. Limitierender Faktor ist wie so oft die Zeit: Schön wäre die weitere Durchautomatisierung von Prozessen mit der Workflow Engine, der Ausbau von ITSM und Asset Management – und die Einführung des KanbanBoards, um das Dispatching zu erleichtern.</p>
<p><strong>Diedrichs Empfehlung an andere Einrichtungen:</strong></p>
<p>„Testen, testen, testen. Frühzeitig über Plugins, SLAs und Automatisierungen nachdenken, da liegt der echte Mehrwert. Und keine Scheu vor Eskalationen: Es geht nicht um Blame &amp; Shame! Eskalationen sind der Weg eines Tickets, sich bemerkbar zu machen, damit sich jemand kümmern kann.“</p>
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<h3><span style="font-size: 24px;"><span style="font-size: 20px;"><span style="font-size: 28px;">Sie möchten auch auf OTOBO wechseln?<br />
</span></span></span><span style="font-size: 24px;"><span style="font-size: 20px;"><span style="font-size: 28px;">Kein Problem – mit uns an Ihrer Seite läuft alles reibungslos.<br data-start="164" data-end="167" /></span></span></span></h3>
<p><span style="font-size: 24px;"><span style="font-size: 20px;">Wir kümmern uns um jeden Schritt und sorgen dafür, dass Ihr Umstieg sicher und entspannt gelingt.<br />
</span></span></p>
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