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		<title>OTOBO Migration TU Clausthal von OTRS 6</title>
		<link>https://otobo.io/de/otobo-migration-tu-clausthal-hochschule/</link>
		
		<dc:creator><![CDATA[Pia Cebic]]></dc:creator>
		<pubDate>Thu, 02 Apr 2026 08:16:54 +0000</pubDate>
				<category><![CDATA[Case Studies]]></category>
		<category><![CDATA[Case Study]]></category>
		<category><![CDATA[Customer Service Management]]></category>
		<category><![CDATA[Support]]></category>
		<guid isPermaLink="false">https://otobo.io/?p=40367</guid>

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</div><h1 class='av-special-heading-tag '  itemprop="headline"  >Digitale Souveränität, volle Datenhoheit und spürbare Entlastung: Die TU Clausthal setzt auf OTOBO</h1><div class="special-heading-border"><div class="special-heading-inner-border"></div></div></div></div><div  class='flex_column av-ta8ltk-0ba1171cfb963294efecfbda590abab5 av_one_fourth  avia-builder-el-3  el_after_av_three_fourth  avia-builder-el-last  flex_column_div  '     ><style type="text/css" data-created_by="avia_inline_auto" id="style-css-av-lujyzm2m-fa4462be31af99414b2e0d49f73d7b68">
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<section  class='av_textblock_section av-m8fs7892-60851452230d59db5137f6737a4bc5cc '   itemscope="itemscope" itemtype="https://schema.org/BlogPosting" itemprop="blogPost" ><div class='avia_textblock'  itemprop="text" ><ul>
<li><strong>Einführung</strong>: 2021</li>
<li><strong>Anwender</strong>: ca. 80 aktive Agenten, davon 35–40 im Rechenzentrum</li>
<li><b>Ticketvolume</b><strong>n</strong>: Teilweise 10 Jahre Historie übernommen, laufend  ca. 1500 Tickets im Monat</li>
<li><strong>Einsatzbereiche</strong>: IT, Verwaltung, Institute, Facility Management, Bibliothek</li>
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<div  class='hr av-1di5jnu-61edbf3e574ab838e5251a51e27166b9 hr-default  avia-builder-el-7  el_after_av_textblock  el_before_av_textblock '><span class='hr-inner '><span class="hr-inner-style"></span></span></div>
<section  class='av_textblock_section av-mg558fuf-2ea4968d72a0e651d5808e591762d206 '   itemscope="itemscope" itemtype="https://schema.org/BlogPosting" itemprop="blogPost" ><div class='avia_textblock'  itemprop="text" ><p><em>Digitale Souveränität, volle Datenkontrolle und spürbare Entlastung: Nach dem End of Life von OTRS 6 hat das Rechenzentrum der TU Clausthal mit OTOBO wieder eine leistungsfähige Open-Source-Lösung – mit reibungslosem Start, vertrauter Oberfläche und spürbar besserer Zusammenarbeit.</em></p>
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<div  class='av-special-heading av-m8fu82rq-d32b60deac442968ec38362197fe5b10 av-special-heading-h3 blockquote modern-quote  avia-builder-el-10  el_after_av_hr  el_before_av_textblock '><h3 class='av-special-heading-tag '  itemprop="headline"  >Ausgangslage: Ein bewährtes System gerät an Grenzen</h3><div class="special-heading-border"><div class="special-heading-inner-border"></div></div></div>
<section  class='av_textblock_section av-mg557kle-e9a3fff2c21ce8e07ed72d49af5134e5 '   itemscope="itemscope" itemtype="https://schema.org/BlogPosting" itemprop="blogPost" ><div class='avia_textblock'  itemprop="text" ><p>Rund 15 Jahre hatte die <a href="https://www.tu-clausthal.de/" rel="nofollow noopener" target="_blank">TU Clausthal</a> OTRS im Einsatz – als zentrales Ticketsystem im Rechenzentrum und für die IT der Verwaltung, im Liegenschaftsmanagement und in verschiedenen Instituten. Weil es zunehmend Performance-Engpässe gab, <a href="https://otrs.com/" rel="nofollow noopener" target="_blank">OTRS</a> sich in Richtung Cloud orientierte und zentrale Funktionen nur noch in der kommerziellen Variante verfügbar waren, startete 2021 die Suche nach einem Nachfolger.</p>
<p>Gesucht war eine Lösung, die alle Daten migrieren konnte, keine Cloud-Pflicht mit sich bringt, faire Lizenzbedingungen bietet und technisch zukunftsfähig ist.</p>
<p>„Wir hatten eine riesige Historie im System – die wollten wir nicht verlieren. Dazu kam: In der Cloud hätten wir für viele Zusatzfunktionen extra zahlen müssen und auch die agentenbasierte Abrechnung als Lizenzmodell hätte die Kosten schnell in die Höhe getrieben“, erinnert sich Martin Diedrich, Leiter der Abteilung IT-Systeme.</p>
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<div  class='avia-testimonial-wrapper av-mn7bv23p-34b385726f96564a86c44591300c4ae8 avia-slider-testimonials avia-slider-1-testimonials avia_animate_when_almost_visible av-large-testimonial-slider av-slideshow-ui av-control-default av-no-slider-navigation av-slider-hover-pause av-slideshow-autoplay av-loop-endless av-loop-manual-endless' data-slideshow-options="{&quot;animation&quot;:&quot;fade&quot;,&quot;autoplay&quot;:true,&quot;loop_autoplay&quot;:&quot;endless&quot;,&quot;interval&quot;:5,&quot;loop_manual&quot;:&quot;manual-endless&quot;,&quot;autoplay_stopper&quot;:false,&quot;noNavigation&quot;:false,&quot;bg_slider&quot;:false,&quot;keep_padding&quot;:&quot;&quot;,&quot;hoverpause&quot;:true,&quot;show_slide_delay&quot;:0}">
<section class="avia-testimonial-row"><div class='avia-testimonial av-mn7bv0ii-9abe7e77bfc16501dd46029f9097fef1 avia-testimonial-row-1 avia-first-testimonial flex_column no_margin av_one_full'><div class='avia-testimonial_inner'  itemscope="itemscope" itemtype="https://schema.org/BlogPosting" itemprop="blogPost" ><div class='avia-testimonial-content '><div class='avia-testimonial-markup-entry-content'  itemprop="text" ><p style="text-align: center;"><em><span style="font-size: 24px;">„Wir hatten eine riesige Historie im System – die wollten wir nicht verlieren.&#8220;</span></em></p>
</div></div><div class="avia-testimonial-meta"><div class="avia-testimonial-arrow-wrap"><div class="avia-arrow"></div></div><div class='avia-testimonial-meta-mini'  itemprop="author" itemscope="itemscope" itemtype="https://schema.org/Person" ><strong  class='avia-testimonial-name'  itemprop="name" > </strong><span  class='avia-testimonial-subtitle '  itemprop="jobTitle" > </span></div></div></div></div>
</section><div class='avia-slideshow-arrows avia-slideshow-controls' ><a href='#prev' class='prev-slide ' aria-hidden='true' data-av_icon='' data-av_iconfont='entypo-fontello'  tabindex='-1'>Zurück</a><a href='#next' class='next-slide ' aria-hidden='true' data-av_icon='' data-av_iconfont='entypo-fontello'  tabindex='-1'>Weiter</a></div></div>

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<div  class='av-special-heading av-m8fuedor-23fa1b69aa4580c9ee50809d98566e19 av-special-heading-h3 blockquote modern-quote  avia-builder-el-14  el_after_av_testimonials  el_before_av_textblock '><h3 class='av-special-heading-tag '  itemprop="headline"  >Entscheidung für OTOBO: Vertraut, offen und flexibel</h3><div class="special-heading-border"><div class="special-heading-inner-border"></div></div></div>
<section  class='av_textblock_section av-mg556ybn-879e97fd6e124ddc06f75551a1a9db3e '   itemscope="itemscope" itemtype="https://schema.org/BlogPosting" itemprop="blogPost" ><div class='avia_textblock'  itemprop="text" ><p>Nach dem Vergleich einiger alternativer Systeme – darunter Znuny, Zammad, ServiceNow, Topdesk und Zendesk – fiel die Wahl auf <a href="https://otobo.io/de/service-management-plattform/">OTOBO</a>, den Open-Source-Fork mit aktiver Community und langfristiger Entwicklungsstrategie.</p>
<p>OTOBO überzeugte durch ein ausgewogenes Gesamtpaket:</p>
<ul>
<li>vertraute Bedienung – kein zusätzlicher Schulungsaufwand für die Agenten</li>
<li>volle Datenübernahme – inkl. aller Nachrichten, Beziehungen &amp; Benutzer</li>
<li>keine Lizenzkosten – kein agentenbasiertes Supportmodell, kein verstecktes Add-on-Selling, Testsystem im Servicevertrag inkludiert</li>
<li>volle Kontrolle – Open-Source-Basis, kein Cloud-Modell, kein Vendor-Lock-in</li>
<li>Kommunikation auf Augenhöhe</li>
</ul>
<p>Besonders wichtig war auch die Offenheit für Zusammenarbeit: „Der persönliche Austausch und die pragmatische Haltung im Projektverlauf haben uns absolut überzeugt“, so Diedrich.</p>
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<section class="avia-testimonial-row"><div class='avia-testimonial av-mn7bwjt2-88141b91cca336e76b746cc893c96d83 avia-testimonial-row-1 avia-first-testimonial flex_column no_margin av_one_full'><div class='avia-testimonial_inner'  itemscope="itemscope" itemtype="https://schema.org/BlogPosting" itemprop="blogPost" ><div class='avia-testimonial-content '><div class='avia-testimonial-markup-entry-content'  itemprop="text" ><p style="font-weight: 400; text-align: center;"><span style="font-size: 24px;"><em>„</em></span><em><span style="font-size: 24px;">Der persönliche Austausch und die pragmatische Haltung im Projektverlauf haben uns absolut überzeugt.“</span></em></p>
</div></div><div class="avia-testimonial-meta"><div class="avia-testimonial-arrow-wrap"><div class="avia-arrow"></div></div><div class='avia-testimonial-meta-mini'  itemprop="author" itemscope="itemscope" itemtype="https://schema.org/Person" ><strong  class='avia-testimonial-name'  itemprop="name" > </strong><span  class='avia-testimonial-subtitle '  itemprop="jobTitle" > </span></div></div></div></div>
</section><div class='avia-slideshow-arrows avia-slideshow-controls' ><a href='#prev' class='prev-slide ' aria-hidden='true' data-av_icon='' data-av_iconfont='entypo-fontello'  tabindex='-1'>Zurück</a><a href='#next' class='next-slide ' aria-hidden='true' data-av_icon='' data-av_iconfont='entypo-fontello'  tabindex='-1'>Weiter</a></div></div>

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<div  class='av-special-heading av-m8fuitm9-1f1926b4cd95e10733483da8b632677a av-special-heading-h3 blockquote modern-quote  avia-builder-el-18  el_after_av_testimonials  el_before_av_textblock '><h3 class='av-special-heading-tag '  itemprop="headline"  >Reibungslose Migration: Tiefenentspannt von Anfang an</h3><div class="special-heading-border"><div class="special-heading-inner-border"></div></div></div>
<section  class='av_textblock_section av-mg556d1q-fcdab03e00f1a2d5113c583d32829826 '   itemscope="itemscope" itemtype="https://schema.org/BlogPosting" itemprop="blogPost" ><div class='avia_textblock'  itemprop="text" ><p><a href="https://otobo.io/de/services/otrs-migration-zu-otobo/">Die Migration aller Daten aus OTRS 6</a> – inklusive Nachrichten, Kundenbeziehungen und Benutzerzuordnungen – erfolgte unkompliziert und schnell.</p>
<p>„Sobald die Entscheidung gefallen war, dass wir mit OTOBO arbeiten, war ich tiefenentspannt“, erzählt der Informatiker. „Es war völlig unstrittig, dass wir problemlos würden migrieren können.“</p>
<p>Nach nur einem Tag Downtime war das System umgestellt, das vorbereitete TU Clausthal-Designpaket aktiv, Logo und CI integriert, und die Agenten fanden sich in einer vertrauten Oberfläche mit bekannten Menüpunkten und Klickwegen wieder.</p>
<p>Selbst kleinere technische Stolpersteine – ein doppelt getriggertes Event bei Ticketbenachrichtigungen – wurden im engen Austausch schnell behoben. „Hier zeigt sich der Vorteil der offenen Zusammenarbeit mit den Entwicklern: Großes Kompliment an das Debugging – das war richtig stark“, erinnert sich Diedrich.</p>
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<section class="avia-testimonial-row"><div class='avia-testimonial av-15t0e3z-e837542cb14249339346783e3c2fe4fc avia-testimonial-row-1 avia-first-testimonial flex_column no_margin av_one_half'><div class='avia-testimonial_inner'  itemscope="itemscope" itemtype="https://schema.org/BlogPosting" itemprop="blogPost" ><div class='avia-testimonial-content '><div class='avia-testimonial-markup-entry-content'  itemprop="text" ><p style="font-weight: 400; text-align: center;"><span style="font-size: 24px;"><em>„Sobald die Entscheidung gefallen war, dass wir mit OTOBO arbeiten, war ich tiefenentspannt“</em></span></p>
</div></div><div class="avia-testimonial-meta"><div class="avia-testimonial-arrow-wrap"><div class="avia-arrow"></div></div><div class='avia-testimonial-meta-mini'  itemprop="author" itemscope="itemscope" itemtype="https://schema.org/Person" ></div></div></div></div>
</section><div class='avia-slideshow-arrows avia-slideshow-controls' ><a href='#prev' class='prev-slide ' aria-hidden='true' data-av_icon='' data-av_iconfont='entypo-fontello'  tabindex='-1'>Zurück</a><a href='#next' class='next-slide ' aria-hidden='true' data-av_icon='' data-av_iconfont='entypo-fontello'  tabindex='-1'>Weiter</a></div></div>

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<div  class='av-special-heading av-1vh6sw-4dfbf445cdbd8231df51bf2514aba1a0 av-special-heading-h3 blockquote modern-quote  avia-builder-el-22  el_after_av_testimonials  el_before_av_textblock '><h3 class='av-special-heading-tag '  itemprop="headline"  >Einsatz in der Breite: Von IT bis Facility Management</h3><div class="special-heading-border"><div class="special-heading-inner-border"></div></div></div>
<section  class='av_textblock_section av-li0ads-68cb8f72d418feaaba4fcf05b183d4bf '   itemscope="itemscope" itemtype="https://schema.org/BlogPosting" itemprop="blogPost" ><div class='avia_textblock'  itemprop="text" ><p>Heute ist OTOBO an der TU Clausthal breit im Einsatz:</p>
<p>Rund 80 aktive Agenten leisten mit OTOBO als Single Point of Contact (SPOC) IT-Support, bearbeiten Anfragen zu Hörsaal-Technik, Vorlesungsaufzeichnungen und im Infrastruktur-Bereich klassische Störungsmeldungen, wickeln die zentrale Beschaffung von IT-Hardware für die TU ab und organisieren die Einsätze von Hausmeistern ebenso wie Reinigung, Elektro, Tischlerei und Gefahrstofflager.</p>
</div></section>

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<div  class='avia-testimonial-wrapper av-mneh7k1s-34f321d45fa88ee2a1e1e801c5fa9093 avia-slider-testimonials avia-slider-2-testimonials avia_animate_when_almost_visible av-large-testimonial-slider av-slideshow-ui av-control-default av-no-slider-navigation av-slider-hover-pause av-slideshow-autoplay av-loop-endless av-loop-manual-endless' data-slideshow-options="{&quot;animation&quot;:&quot;fade&quot;,&quot;autoplay&quot;:true,&quot;loop_autoplay&quot;:&quot;endless&quot;,&quot;interval&quot;:5,&quot;loop_manual&quot;:&quot;manual-endless&quot;,&quot;autoplay_stopper&quot;:false,&quot;noNavigation&quot;:false,&quot;bg_slider&quot;:false,&quot;keep_padding&quot;:&quot;&quot;,&quot;hoverpause&quot;:true,&quot;show_slide_delay&quot;:0}">
<section class="avia-testimonial-row"><div class='avia-testimonial av-mneh7irp-78c81a1d584d77f7c4f4f6f1348768ae avia-testimonial-row-1 avia-first-testimonial flex_column no_margin av_one_half'><div class='avia-testimonial_inner'  itemscope="itemscope" itemtype="https://schema.org/BlogPosting" itemprop="blogPost" ><div class='avia-testimonial-content '><div class='avia-testimonial-markup-entry-content'  itemprop="text" ><p style="font-weight: 400; text-align: center;"><span style="font-size: 24px;"><em>„Das Kunden-Frontend im neuen Design kam gut an.“</em></span></p>
</div></div><div class="avia-testimonial-meta"><div class="avia-testimonial-arrow-wrap"><div class="avia-arrow"></div></div><div class='avia-testimonial-meta-mini'  itemprop="author" itemscope="itemscope" itemtype="https://schema.org/Person" ></div></div></div></div>
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<div  class='av-special-heading av-1ck3oen-66a3ac2c945c55c080c8a7ee7829cac6 av-special-heading-h3 blockquote modern-quote  avia-builder-el-27  el_after_av_hr  el_before_av_textblock '><h3 class='av-special-heading-tag '  itemprop="headline"  >Alltag mit OTOBO: Neue Funktionen, echte Arbeitserleichterung</h3><div class="special-heading-border"><div class="special-heading-inner-border"></div></div></div>
<section  class='av_textblock_section av-mg54sh9n-c1ff6f15f9952616ec585b9dbc4b6acf '   itemscope="itemscope" itemtype="https://schema.org/BlogPosting" itemprop="blogPost" ><div class='avia_textblock'  itemprop="text" ><p>Trotz der vertrauten Oberfläche eröffnete OTOBO der TU neue Möglichkeiten. Im Review nach der Migration wurden eine Reihe von Anpassungen vorgenommen, die im Alltag spürbar entlasten:</p>
<p>Neben Hotline und E-Mail können Tickets jetzt auch über das Kunden-Frontend erstellt und eingesehen werden, das ja komplett anders aussieht als früher. „Das kam gut an.“</p>
<p>Ein überarbeitetes Rollenkonzept sorgt für klar geregelte Zuständigkeiten. Individuell konfigurierte Queues trennen die verschiedenen Aufgabenbereiche sauber voneinander, weitere Status – z. B. „Review needed“ – strukturieren die Arbeit und verbessern die Übersicht, falls Rückmeldungen ausbleiben.</p>
<p>Services und SLAs ersetzen die frühere Priorisierung und führen zu verlässlicheren Bearbeitungszeiten. Eskalationsmechanismen melden automatisch, wenn Tickets drohen, überfällig zu werden.</p>
<p>„Die Escalation View ist eine echte Arbeitserleichterung. Man sieht sofort, wenn ein Ticket zu lange liegt, z. B. weil Kollegen vor dem Urlaub die Übergabe vergessen haben – total praktisch!“, so Diedrich.</p>
</div></section>

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<div  class='avia-testimonial-wrapper av-mnefkzp3-ca95779a126d0833ff2b86087c042abc avia-slider-testimonials avia-slider-2-testimonials avia_animate_when_almost_visible av-large-testimonial-slider av-slideshow-ui av-control-default av-no-slider-navigation av-slider-hover-pause av-slideshow-autoplay av-loop-endless av-loop-manual-endless' data-slideshow-options="{&quot;animation&quot;:&quot;fade&quot;,&quot;autoplay&quot;:true,&quot;loop_autoplay&quot;:&quot;endless&quot;,&quot;interval&quot;:5,&quot;loop_manual&quot;:&quot;manual-endless&quot;,&quot;autoplay_stopper&quot;:false,&quot;noNavigation&quot;:false,&quot;bg_slider&quot;:false,&quot;keep_padding&quot;:&quot;&quot;,&quot;hoverpause&quot;:true,&quot;show_slide_delay&quot;:0}">
<section class="avia-testimonial-row"><div class='avia-testimonial av-mnefkyev-3ba87d4a327810531acc6292f57b95bc avia-testimonial-row-1 avia-first-testimonial flex_column no_margin av_one_half'><div class='avia-testimonial_inner'  itemscope="itemscope" itemtype="https://schema.org/BlogPosting" itemprop="blogPost" ><div class='avia-testimonial-content '><div class='avia-testimonial-markup-entry-content'  itemprop="text" ><p style="font-weight: 400; text-align: center;"><span style="font-size: 24px;"><em>„Die Escalation View ist eine echte Arbeitserleichterung. Man sieht sofort, wenn ein Ticket zu lange liegt.“</em></span></p>
</div></div><div class="avia-testimonial-meta"><div class="avia-testimonial-arrow-wrap"><div class="avia-arrow"></div></div><div class='avia-testimonial-meta-mini'  itemprop="author" itemscope="itemscope" itemtype="https://schema.org/Person" ></div></div></div></div>
</section><div class='avia-slideshow-arrows avia-slideshow-controls' ><a href='#prev' class='prev-slide ' aria-hidden='true' data-av_icon='' data-av_iconfont='entypo-fontello'  tabindex='-1'>Zurück</a><a href='#next' class='next-slide ' aria-hidden='true' data-av_icon='' data-av_iconfont='entypo-fontello'  tabindex='-1'>Weiter</a></div></div>
<section  class='av_textblock_section av-mneh81iw-c8b025c6d9fb65b1a9648e6772923fa4 '   itemscope="itemscope" itemtype="https://schema.org/BlogPosting" itemprop="blogPost" ><div class='avia_textblock'  itemprop="text" ><p>Auch die interne Wissensweitergabe gewinnt mit OTOBO: Antwortvorlagen bieten standardisierte Lösungen für häufige Anfragen und unterstützen eine einheitliche Kommunikation. Spezifische Lösungswege werden am Ticket erfasst, komplexere technische Themen und Operatives im FAQ-Modul dokumentiert. Weil die Informationen für alle einsehbar im System zu finden sind, finden Agenten schneller die passende Antwort – „ein enormer Mehrwert“.</p>
<p>Martin Diedrich schätzt die Zeitersparnis durch den Einsatz eines zentralen Ticketsystems als gemeinsames Werkzeug und die daraus resultierende Transparenz der Bearbeitung auf mindestens 50 Prozent. Dies gilt insbesondere bei Vorgängen, die nicht ganz reibungsfrei ablaufen, da für alle Beteiligten alle Informationen am Ticket einheitlich vorliegen.</p>
<p>Eine Ticket-Historie umfasst im Qualitäts- und Beschwerdemanagement die Nachvollziehbarkeit zeitlicher Abläufe.</p>
</div></section>

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<div  class='avia-testimonial-wrapper av-mnehghxi-eac819c5753e34b7033af3957f3e069c avia-slider-testimonials avia-slider-2-testimonials avia_animate_when_almost_visible av-large-testimonial-slider av-slideshow-ui av-control-default av-no-slider-navigation av-slider-hover-pause av-slideshow-autoplay av-loop-endless av-loop-manual-endless' data-slideshow-options="{&quot;animation&quot;:&quot;fade&quot;,&quot;autoplay&quot;:true,&quot;loop_autoplay&quot;:&quot;endless&quot;,&quot;interval&quot;:5,&quot;loop_manual&quot;:&quot;manual-endless&quot;,&quot;autoplay_stopper&quot;:false,&quot;noNavigation&quot;:false,&quot;bg_slider&quot;:false,&quot;keep_padding&quot;:&quot;&quot;,&quot;hoverpause&quot;:true,&quot;show_slide_delay&quot;:0}">
<section class="avia-testimonial-row"><div class='avia-testimonial av-mnehgh13-2eedb59324ba8a041c0cf668d351ed1e avia-testimonial-row-1 avia-first-testimonial flex_column no_margin av_one_half'><div class='avia-testimonial_inner'  itemscope="itemscope" itemtype="https://schema.org/BlogPosting" itemprop="blogPost" ><div class='avia-testimonial-content '><div class='avia-testimonial-markup-entry-content'  itemprop="text" ><h3 style="font-weight: 400; text-align: center;"><span style="font-size: 24px;"><em style="font-weight: 400;">Diedrich schätzt die Zeitersparnis durch den Einsatz des zentralen Ticketsystems auf mindestens 50 %.</em></span></h3>
</div></div><div class="avia-testimonial-meta"><div class="avia-testimonial-arrow-wrap"><div class="avia-arrow"></div></div><div class='avia-testimonial-meta-mini'  itemprop="author" itemscope="itemscope" itemtype="https://schema.org/Person" ></div></div></div></div>
</section><div class='avia-slideshow-arrows avia-slideshow-controls' ><a href='#prev' class='prev-slide ' aria-hidden='true' data-av_icon='' data-av_iconfont='entypo-fontello'  tabindex='-1'>Zurück</a><a href='#next' class='next-slide ' aria-hidden='true' data-av_icon='' data-av_iconfont='entypo-fontello'  tabindex='-1'>Weiter</a></div></div>

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<div  class='av-special-heading av-m8furixr-35d755abe4f01a3ff8278510896e6cce av-special-heading-h3 blockquote modern-quote  avia-builder-el-35  el_after_av_hr  el_before_av_textblock '><h3 class='av-special-heading-tag '  itemprop="headline"  >Ausblick <span class='special_amp'>&amp;</span> Empfehlung</h3><div class="special-heading-border"><div class="special-heading-inner-border"></div></div></div>
<section  class='av_textblock_section av-mn7big2g-776ed68a907ab96a24c98e9d82badf88 '   itemscope="itemscope" itemtype="https://schema.org/BlogPosting" itemprop="blogPost" ><div class='avia_textblock'  itemprop="text" ><p>Schon im aktuellen Stand zeigt die TU Clausthal eindrucksvoll, wie eine öffentliche Hochschule mit begrenzten Ressourcen eine moderne, leistungsfähige Serviceplattform aufbauen und einsetzen kann – ohne Kompromisse bei der digitalen Souveränität oder der Nutzerfreundlichkeit.</p>
<p>Für den weiteren Systemausbau  haben Diedrich und seine Kollegen viele Ideen. Limitierender Faktor ist wie so oft die Zeit: Schön wäre die weitere Durchautomatisierung von Prozessen mit der Workflow Engine, der Ausbau von ITSM und Asset Management – und die Einführung des KanbanBoards, um das Dispatching zu erleichtern.</p>
<p><strong>Diedrichs Empfehlung an andere Einrichtungen:</strong></p>
<p>„Testen, testen, testen. Frühzeitig über Plugins, SLAs und Automatisierungen nachdenken, da liegt der echte Mehrwert. Und keine Scheu vor Eskalationen: Es geht nicht um Blame &amp; Shame! Eskalationen sind der Weg eines Tickets, sich bemerkbar zu machen, damit sich jemand kümmern kann.“</p>
</div></section>

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<h3><span style="font-size: 24px;"><span style="font-size: 20px;"><span style="font-size: 28px;">Sie möchten auch auf OTOBO wechseln?<br />
</span></span></span><span style="font-size: 24px;"><span style="font-size: 20px;"><span style="font-size: 28px;">Kein Problem – mit uns an Ihrer Seite läuft alles reibungslos.<br data-start="164" data-end="167" /></span></span></span></h3>
<p><span style="font-size: 24px;"><span style="font-size: 20px;">Wir kümmern uns um jeden Schritt und sorgen dafür, dass Ihr Umstieg sicher und entspannt gelingt.<br />
</span></span></p>
</div><div  class='avia-button-wrap av-mg53lgd9-f41490b45d5841fa80899ee652d0a6b8-wrap avia-button-right '><a href="https://otobo.io/de/unternehmen/kontakt/" class="avia-button av-mg53lgd9-f41490b45d5841fa80899ee652d0a6b8 av-link-btn avia-icon_select-no avia-size-large avia-position-right avia-color-theme-color" target="_blank" rel="noopener noreferrer" aria-label="Los geht’s"><span class='avia_iconbox_title' >Los geht’s</span></a></div></div>

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			</item>
		<item>
		<title>OTOBO Ticket Load Balancer</title>
		<link>https://otobo.io/de/ticket-load-balancer-automatische-ticketverteilung/</link>
		
		<dc:creator><![CDATA[Pia Cebic]]></dc:creator>
		<pubDate>Tue, 03 Mar 2026 14:46:48 +0000</pubDate>
				<category><![CDATA[Add-On Feature]]></category>
		<category><![CDATA[Ticketverteilung]]></category>
		<guid isPermaLink="false">https://otobo.io/?p=39074</guid>

					<description><![CDATA[]]></description>
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</div><h1 class='av-special-heading-tag '  itemprop="headline"  >Ticket Load Balancer</h1><div class="special-heading-border"><div class="special-heading-inner-border"></div></div></div><br />

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</div></section></p></div><div  class='flex_column av-ta8ltk-0ba1171cfb963294efecfbda590abab5 av_one_fourth  avia-builder-el-4  el_after_av_three_fourth  avia-builder-el-last  flex_column_div  '     ></div>
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<section  class='av_textblock_section av-mmabhcas-2cf0ecfb9a91468fe4088743a2c26489 '   itemscope="itemscope" itemtype="https://schema.org/BlogPosting" itemprop="blogPost" ><div class='avia_textblock wp_w_h2sub'  itemprop="text" ><p style="text-align: left;">Der Ticket Load Balancer sorgt dafür, dass eingehende Tickets innerhalb von Teams fair und effizient verteilt werden – auch bei hohem Ticketaufkommen und dynamischen Teamstrukturen.</p>
<p style="text-align: left;">Das Add-on wurde von unserem Enterprise-Partner Ayté entwickelt und der Community zur Verfügung gestellt.</p>
</div></section>

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<div  class='av-special-heading av-mmacmm6o-5e1fad4d3a377782c45ef0f7e5eef5f7 av-special-heading-h3 blockquote modern-quote  avia-builder-el-10  el_before_av_textblock  avia-builder-el-first '><h3 class='av-special-heading-tag '  itemprop="headline"  >Schnellere Reaktion – weniger Überlastung</h3><div class="special-heading-border"><div class="special-heading-inner-border"></div></div></div><br />

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<section  class='av_textblock_section av-qn1vdu-007899d6584dc2fa874a1cfa4554be82 '   itemscope="itemscope" itemtype="https://schema.org/BlogPosting" itemprop="blogPost" ><div class='avia_textblock'  itemprop="text" ><p style="text-align: left;">Der OTOBO Ticket Load Balancer optimiert die automatische Zuweisung von Tickets an Servicemitarbeitende.</p>
<p style="text-align: left;">Neue Tickets werden automatisch den passenden Agenten zugewiesen – strukturiert, nachvollziehbar und auf Basis klar definierter Kriterien.</p>
<p style="text-align: left;">Dabei werden individuelle Verfügbarkeit, aktuelle Arbeitslast und Ticket-Prioritäten berücksichtigt.</p>
<p style="text-align: left;">Die Verteilung basiert auf:</p>
<ul style="text-align: left;" data-start="1169" data-end="1288">
<li>Verfügbarkeiten und Berechtigungen</li>
<li>Ticket-Priorität</li>
<li>aktueller Arbeitslast</li>
<li data-start="1252" data-end="1288">optional: Service-Fähigkeiten der Agenten</li>
</ul>
<p style="text-align: left;">So ist sichergestellt, dass jedes Ticket schnell und effizient bearbeitet wird – für eine ausgewogene Auslastung des Teams, kürzere Reaktionszeiten und eine bessere Servicequalität.</p>
</div></section></p></div>

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<div  class='av-special-heading av-mkwmx5xo-518a72b2006c03599218242447025c21 av-special-heading-h3 blockquote modern-quote  avia-builder-el-18  el_before_av_textblock  avia-builder-el-first '><h3 class='av-special-heading-tag '  itemprop="headline"  >Intelligentes Ticketrouting</h3><div class="special-heading-border"><div class="special-heading-inner-border"></div></div></div><br />

<style type="text/css" data-created_by="avia_inline_auto" id="style-css-av-mkwmugu5-58214e334bb7e9a304f32c3ee33e6d8f">
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<section  class='av_textblock_section av-mkwmugu5-58214e334bb7e9a304f32c3ee33e6d8f '   itemscope="itemscope" itemtype="https://schema.org/BlogPosting" itemprop="blogPost" ><div class='avia_textblock'  itemprop="text" ><p style="text-align: left;">Tickets werden konsequent Mitarbeitenden zugewiesen, die aktuell verfügbar sind – und Freiraum haben, sich zu kümmern. Dabei werden Agenten mit insgesamt geringerer Ticketzahl und/oder weniger dringlichen Tickets priorisiert.</p>
<p style="text-align: left;">Mit Ausnahmeregelungen für Agenten und Queues lässt sich die Ticketvergabe an spezifische Anforderungen anpassen.</p>
<p style="text-align: left;">Der Ticket Load Balancer berücksichtigt bei jeder Zuweisung mehrere Faktoren:</p>
<ul style="text-align: left;" data-start="1483" data-end="2177">
<li><strong data-start="1915" data-end="1949">Verfügbarkeit &amp; Berechtigungen</strong><br data-start="1949" data-end="1952" />Nur eingeloggte und aktive Agenten mit Owner- oder RW-Rechten auf die jeweilige Queue werden berücksichtigt.</li>
<li><strong data-start="1485" data-end="1519">Aktuelle Arbeitslast statt Ticketanzahl</strong><br data-start="1519" data-end="1522" />In die Beurteilung der Auslastung fließt auch die Priorität bereits zugewiesener Tickets ein.</li>
<li><strong data-start="1606" data-end="1644">Intelligente Prioritätengewichtung</strong><br data-start="1644" data-end="1647" />Standardmäßig werden Prioritäten wie folgt bewertet:<br data-start="1701" data-end="1704" />1 sehr niedrig (10), 2 niedrig (20), 3 normal (30), 4 hoch (40), 5 sehr hoch (50).</li>
<li data-start="1780" data-end="1911"><strong data-start="1782" data-end="1818">Optional: Fähigkeiten in Form von Services</strong><br data-start="1818" data-end="1821" />Tickets werden nur Agenten zugewiesen, die den passenden Service als Fähigkeit besitzen.</li>
<li data-start="2040" data-end="2177"><strong data-start="2042" data-end="2091">Berücksichtigung von Arbeitszeiten</strong><br data-start="2091" data-end="2094" />Die automatische Verteilung erfolgt ausschließlich zu festgelegten Arbeitszeiten.</li>
</ul>
<p style="text-align: left;">Das Ergebnis: eine faire, transparente und effiziente Ticketverteilung. Und besserer Service.</p>
</div></section></p></div>

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<div  class='flex_column av-6vkq4g-f0d891e9a18f458eb89e351af2ea95fe av_one_half  avia-builder-el-28  el_after_av_one_fifth  el_before_av_one_half  first flex_column_div  column-top-margin'     ><div  class='avia-icon-list-container av-mmabayct-e778d9f9664b8f37d7d989c994de8545  avia-builder-el-29  avia-builder-el-no-sibling '><ul class='avia-icon-list avia_animate_when_almost_visible avia-icon-list-left av-iconlist-small av-mmabayct-e778d9f9664b8f37d7d989c994de8545'>
<li><div class='iconlist_icon av-18rn3k2-f46604bf4d68589acb42827c351b6f7d avia-font-entypo-fontello'><span class='iconlist-char' aria-hidden='true' data-av_icon='' data-av_iconfont='entypo-fontello'></span></div><article class="article-icon-entry "  itemscope="itemscope" itemtype="https://schema.org/BlogPosting" itemprop="blogPost" ><div class="iconlist_content_wrap"><header class="entry-content-header" aria-label="Icon: Zeitersparnis durch automatische Ticketverteilung"><h4 class='av_iconlist_title iconlist_title_small  '  itemprop="headline" >Zeitersparnis durch automatische Ticketverteilung</h4></header><div class='iconlist_content '  itemprop="text" ><p>Kein manuelles Dispatching mehr – Tickets werden direkt zugewiesen.</p>
</div></div><footer class="entry-footer"></footer></article><div class="iconlist-timeline"></div></li>
<li><div class='iconlist_icon av-mmabaxrv-953de4d16826cda97385086d2d5cf76c avia-font-entypo-fontello'><span class='iconlist-char' aria-hidden='true' data-av_icon='' data-av_iconfont='entypo-fontello'></span></div><article class="article-icon-entry "  itemscope="itemscope" itemtype="https://schema.org/BlogPosting" itemprop="blogPost" ><div class="iconlist_content_wrap"><header class="entry-content-header" aria-label="Icon: Klare und nachvollziehbare Regeln"><h4 class='av_iconlist_title iconlist_title_small  '  itemprop="headline" >Klare und nachvollziehbare Regeln</h4></header><div class='iconlist_content '  itemprop="text" ><p>Die Ticketverteilung erfolgt transparent und regelbasiert.</p>
</div></div><footer class="entry-footer"></footer></article><div class="iconlist-timeline"></div></li>
</ul></div></div>
<div  class='flex_column av-2c2tan-925958e591521ad682594a9dbcf93044 av_one_half  avia-builder-el-30  el_after_av_one_half  el_before_av_hr  flex_column_div  column-top-margin'     ><div  class='avia-icon-list-container av-mmab9v83-97131540f7c8aef23d60a28253f0d0dc  avia-builder-el-31  avia-builder-el-no-sibling '><ul class='avia-icon-list avia_animate_when_almost_visible avia-icon-list-left av-iconlist-small av-mmab9v83-97131540f7c8aef23d60a28253f0d0dc'>
<li><div class='iconlist_icon av-mmab9uoe-0a864d69632e5e890251ddb789f38ede avia-font-entypo-fontello'><span class='iconlist-char' aria-hidden='true' data-av_icon='' data-av_iconfont='entypo-fontello'></span></div><article class="article-icon-entry "  itemscope="itemscope" itemtype="https://schema.org/BlogPosting" itemprop="blogPost" ><div class="iconlist_content_wrap"><header class="entry-content-header" aria-label="Icon: Faire Auslastung im Team"><h4 class='av_iconlist_title iconlist_title_small  '  itemprop="headline" >Faire Auslastung im Team</h4></header><div class='iconlist_content '  itemprop="text" ><p>Die Arbeitslast wird gleichmäßig verteilt, Überlastung wird vermieden.</p>
</div></div><footer class="entry-footer"></footer></article><div class="iconlist-timeline"></div></li>
<li><div class='iconlist_icon av-wjlmci-e698012d7385d3b00db00d3c840f2413 avia-font-entypo-fontello'><span class='iconlist-char' aria-hidden='true' data-av_icon='' data-av_iconfont='entypo-fontello'></span></div><article class="article-icon-entry "  itemscope="itemscope" itemtype="https://schema.org/BlogPosting" itemprop="blogPost" ><div class="iconlist_content_wrap"><header class="entry-content-header" aria-label="Icon: Skalierbar bei steigendem Ticketvolumen"><h4 class='av_iconlist_title iconlist_title_small  '  itemprop="headline" >Skalierbar bei steigendem Ticketvolumen</h4></header><div class='iconlist_content '  itemprop="text" ><p>Konstante Servicequalität, auch wenn das Ticketaufkommen wächst.</p>
</div></div><footer class="entry-footer"></footer></article><div class="iconlist-timeline"></div></li>
</ul></div></div>

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<div  class='flex_column av-k8n49u-35c3b9e613f92c83143ca8918f8a10ee av_one_fifth  avia-builder-el-36  el_after_av_three_fifth  el_before_av_one_full  flex_column_div  '     ></div>
<div  class='flex_column av-1ynxmdc-48a7976d25311fd33bef9d6dd2799700 av_one_full  avia-builder-el-37  el_after_av_one_fifth  el_before_av_one_full  first flex_column_div  column-top-margin'     ><section  class='av_textblock_section av-mkws2erl-cb168c91b9515bd120f8d608d19dbc74 '   itemscope="itemscope" itemtype="https://schema.org/BlogPosting" itemprop="blogPost" ><div class='avia_textblock'  itemprop="text" ><p style="text-align: center;" data-start="2266" data-end="2395">Der Ticket Load Balancer ist nach der Installation sofort nutzbar und lässt sich flexibel an individuelle Anforderungen anpassen.</p>
<p style="text-align: center;" data-start="2266" data-end="2395">Das Add-on wurde durch unseren Enterprise Partner Ayté entwickelt. Es wird kostenfrei über die OTOBO Paketverwaltung im Verzeichnis Third Party Addons bereitgestellt.</p>
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		<item>
		<title>Robotico Digital – neuer OTOBO Partner in der APAC-Region</title>
		<link>https://otobo.io/de/robotico-digital-neuer-otobo-partner-apac/</link>
		
		<dc:creator><![CDATA[Pia Cebic]]></dc:creator>
		<pubDate>Thu, 12 Feb 2026 08:51:25 +0000</pubDate>
				<category><![CDATA[News]]></category>
		<category><![CDATA[Blog]]></category>
		<category><![CDATA[Open Source]]></category>
		<category><![CDATA[OTOBO Partner]]></category>
		<category><![CDATA[Partner]]></category>
		<guid isPermaLink="false">https://otobo.io/?p=39459</guid>

					<description><![CDATA[]]></description>
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</div><h1 class='av-special-heading-tag '  itemprop="headline"  >Robotico Digital – neuer OTOBO Partner in Asien</h1><div class="special-heading-border"><div class="special-heading-inner-border"></div></div></div></div><div  class='flex_column av-ta8ltk-0ba1171cfb963294efecfbda590abab5 av_one_fourth  avia-builder-el-3  el_after_av_three_fourth  avia-builder-el-last  flex_column_div  '     ><style type="text/css" data-created_by="avia_inline_auto" id="style-css-av-mlj7t20e-41b7b110d4e3c524af9108f8c71cbe24">
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<section  class='av_textblock_section av-mgz87d3z-5d3729c388a1c09721d00d4a61a733fc '   itemscope="itemscope" itemtype="https://schema.org/BlogPosting" itemprop="blogPost" ><div class='avia_textblock wp_w_h2sub'  itemprop="text" ><div id="meta-origin" data-coolorigin="https%3A%2F%2Foffice.files.local.rother-oss.com%2Fcool%2Fclipboard%3FWOPISrc%3Dhttps%253A%252F%252Fwopi.files.local.rother-oss.com%252Fwopi%252Ffiles%252Ff7b06ae6bd3c465166ac1a4f351fef74c503052baebff59daf85ed5383ce36cd%26ServerId%3Dd2c8bfbd%26ViewId%3D4%26Tag%3D9a7cb4ec6b16eedb">Starker Start ins neue Jahr – wir freuen uns, mit Robotico Digital nun auch einen OTOBO Partner im Asien-Pazifik-Raum zu haben.</div>
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<div  class='hr av-vzn4e0-3328820ce6fb898c4f8997efb01c956b hr-invisible  avia-builder-el-8  el_after_av_one_full  el_before_av_textblock '><span class='hr-inner '><span class="hr-inner-style"></span></span></div>
<section  class='av_textblock_section av-mgz8ax6i-7ba4a65f2bed6e011d8cf240c0670816 '   itemscope="itemscope" itemtype="https://schema.org/BlogPosting" itemprop="blogPost" ><div class='avia_textblock'  itemprop="text" ><p><a href="https://roboticodigital.com/" rel="nofollow noopener" target="_blank">Robotico Digital</a> wurde 2020 gegründet und ist mit Standorten in Malaysia, Singapur und Indien international aufgestellt. Das Team bringt über zehn Jahre Erfahrung im IT-Service-Management sowie Knowhow in der Umsetzung von Softwareprojekten in unterschiedlichen Branchen mit.</p>
<p>Es betreut Kunden in der gesamten APAC-Region – Malaysia, Singapur, Thailand, die Philippinen – sowie den USA. Tätigkeitsschwerpunkte sind Anwendungsentwicklung, Automation, Robotic Process Automation (RPA), IT-Consulting sowie Qualitätssicherung und Managed Testing.</p>
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<div  class='av-special-heading av-2x91lfn-c1ab59e42a08c1251e5c584208010398 av-special-heading-h3 blockquote modern-quote  avia-builder-el-13  el_before_av_textblock  avia-builder-el-first '><h3 class='av-special-heading-tag '  itemprop="headline"  >Einschlägige Erfahrung</h3><div class="special-heading-border"><div class="special-heading-inner-border"></div></div></div><br />
<section  class='av_textblock_section av-mlh58r5f-0955dcf52e053597187e6250ec1260ac '   itemscope="itemscope" itemtype="https://schema.org/BlogPosting" itemprop="blogPost" ><div class='avia_textblock'  itemprop="text" ><p>Robotico Digital bringt über zehn Jahre Erfahrung im IT-Service-Management sowie Knowhow in der Umsetzung von Softwareprojekten in unterschiedlichen Branchen mit. Seit 2009 arbeitet das Team mit OTRS- und OTOBO-Systemen. Heute sind rund 20 Teammitglieder in Kunden- und internen Projekten auf der Plattform tätig.</p>
<p>Besonders geschätzt wird die Flexibilität von OTOBO: Die modulare Architektur mit frei kombinierbaren Erweiterungen ermöglicht passgenaue Implementierungen für unterschiedliche Anforderungen – vom klassischen Ticketing bis zum strukturierten SLA-Management. <em> </em></p>
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<div  class='hr av-mligxr2l-073c4cf44df9b61868b19f3895f161b7 hr-invisible  avia-builder-el-15  el_after_av_textblock  el_before_av_textblock '><span class='hr-inner '><span class="hr-inner-style"></span></span></div><br />
<section  class='av_textblock_section av-mligw2o1-8a7cda74afbe47839f27510b4d38a94f '   itemscope="itemscope" itemtype="https://schema.org/BlogPosting" itemprop="blogPost" ><div class='avia_textblock av_inherit_color'  itemprop="text" ><p style="text-align: center;"><span style="font-size: 24px;"><em>„Wir arbeiten seit vielen Jahren intensiv mit OTRS und OTOBO und setzen die Plattform in unterschiedlichsten Projekten ein. Mit der Partnerschaft möchten wir unsere Erfahrungen und Entwicklungen künftig stärker in OTOBO einbringen.“</em></span></p>
<p style="text-align: center;"><span style="font-size: 14px;">Swapnil, Technical Architekt bei Robotico Digital</span></p>
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<div  class='av-special-heading av-jvub2b-f6529360a5ee045ad5986c28f4bf35f0 av-special-heading-h3 blockquote modern-quote  avia-builder-el-18  el_after_av_hr  el_before_av_textblock '><h3 class='av-special-heading-tag '  itemprop="headline"  >Gemeinsame Open-Source-Innovation </h3><div class="special-heading-border"><div class="special-heading-inner-border"></div></div></div><br />
<section  class='av_textblock_section av-mlh5ghv0-2e1778c450baa0fe31008bb9df95f53f '   itemscope="itemscope" itemtype="https://schema.org/BlogPosting" itemprop="blogPost" ><div class='avia_textblock'  itemprop="text" ><p>Ein weiterer wichtiger Aspekt ist das Open-Source-Prinzip selbst: Das gemeinschaftsorientierte Entwicklungsmodell von OTOBO entspricht der Überzeugung von Robotico Digital, Software nicht nur einzusetzen, sondern aktiv mitzugestalten.</p>
<p>Mit der Partnerschaft möchte das Unternehmen eigene Erfahrungen, Erweiterungen und Ideen gezielt in das Projekt einbringen und so aktiv zur Open-Source-Community beitragen.</p>
</div></section><br />

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<section  class='av_textblock_section av-mligznrt-dc016c747f31c435a986964a621681c2 '   itemscope="itemscope" itemtype="https://schema.org/BlogPosting" itemprop="blogPost" ><div class='avia_textblock'  itemprop="text" ><p style="text-align: center;"><span style="font-size: 24px;"><em>„Gemeinsam wollen wir neue Plug-ins und Integrationen entwickeln, Kunden in der APAC-Region langfristig zuverlässig unterstützen und dazu beitragen, OTOBO in der Region weiter zu verbreiten.“</em></span></p>
<p style="text-align: center;"><span style="font-size: 14px;">Swapnil, Technical Architekt bei Robotico Digital</span></p>
</div></section><br />

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<div  class='av-special-heading av-lr6fkz-0c804c753dcf12ddeea875131e070875 av-special-heading-h3 blockquote modern-quote  avia-builder-el-23  el_after_av_hr  el_before_av_textblock '><h3 class='av-special-heading-tag '  itemprop="headline"  >Langfristige Perspektive</h3><div class="special-heading-border"><div class="special-heading-inner-border"></div></div></div><br />
<section  class='av_textblock_section av-mlihbldu-fc03b94049547191a19c57441bdbd185 '   itemscope="itemscope" itemtype="https://schema.org/BlogPosting" itemprop="blogPost" ><div class='avia_textblock'  itemprop="text" ><p>Entscheidend dafür sind verlässliche Rahmenbedingungen: Die aktive Community von OTOBO, das wachsende Ökosystem und eine klar nachvollziehbare Produkt-Roadmap sichern die kontinuierliche Weiterentwicklung und langfristige Stabilität der Plattform.</p>
<p>Für Robotico Digital ist diese Kombination eine wichtige Grundlage dafür, Kundenlösungen nachhaltig zu betreiben und gezielt weiterzuentwickeln.</p>
<p><em>„Wir arbeiten seit vielen Jahren intensiv mit OTRS und OTOBO und setzen die Plattform in unterschiedlichsten Projekten ein. Mit der Partnerschaft möchten wir unsere Erfahrungen und Entwicklungen künftig stärker in OTOBO einbringen. Gemeinsam wollen wir neue Plug-ins und Integrationen entwickeln, Kunden in der APAC-Region langfristig zuverlässig unterstützen und dazu beitragen, OTOBO in der Region weiter zu verbreiten“</em><em>, </em>so Swapnil, Technical Architect bei Robotico Digital<strong>.</strong></p>
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<div  class='av-special-heading av-m8q2q1cq-946b50d61731c60fbc83f38eb83c37b8 av-special-heading-h3 blockquote modern-quote  avia-builder-el-28  el_before_av_textblock  avia-builder-el-first '><h3 class='av-special-heading-tag '  itemprop="headline"  >Mehr Nähe, mehr Austausch, mehr Nutzen</h3><div class="special-heading-border"><div class="special-heading-inner-border"></div></div></div><br />
<section  class='av_textblock_section av-mlh5il5u-e910ccddb72adb3fbcc253963fa815d0 '   itemscope="itemscope" itemtype="https://schema.org/BlogPosting" itemprop="blogPost" ><div class='avia_textblock'  itemprop="text" ><p>Robotico Digital teilt die Überzeugung, dass echte Innovation durch Offenheit, Zusammenarbeit und den aktiven Austausch mit einer starken Community entsteht. Der Community-getriebene Entwicklungsansatz von OTOBO passt zum eigenen Anspruch, transparente und erweiterbare Lösungen zu entwickeln und weiterzugeben.</p>
</div></section><br />
<section  class='av_textblock_section av-m8q2qsoq-982f8c14a96f07c479038c50c9baac98 '   itemscope="itemscope" itemtype="https://schema.org/BlogPosting" itemprop="blogPost" ><div class='avia_textblock'  itemprop="text" ><p>Als <a href="https://otobo.io/de/unternehmen/partner/partner-finden/">OTOBO Qualified Partner</a> unterstützt Robotico Digital Organisationen in Asien und den USA bei der Einführung von OTOBO, berät zur optimalen Nutzung, begleitet den laufenden Betrieb und implementiert individuelle Anpassungen. In der APAC-Region stärkt das Unternehmen den direkten Austausch zwischen Anwendern und der OTOBO Community.</p>
</div></section><br />

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<section  class='av_textblock_section av-mlign7tl-c54039059aa5c9dc9bc73f65d1ee771d '   itemscope="itemscope" itemtype="https://schema.org/BlogPosting" itemprop="blogPost" ><div class='avia_textblock'  itemprop="text" ><p style="text-align: center;"><span style="font-size: 24px;"><em>„Mit Robotico Digital haben wir einen Partner an unserer Seite, der unsere Werte teilt, das Open-Source-Projekt stärkt und Kunden in der APAC-Region mit profunder technischer Erfahrung und herausragendem Service unterstützt.“ </em></span></p>
<p style="text-align: center;"><span style="font-size: 14px;">Stefan Rother, CEO bei OTOBO</span></p>
</div></section><br />

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<section  class='av_textblock_section av-mlghnzm7-55cca84053f4aab1e816966c02cc0303 '   itemscope="itemscope" itemtype="https://schema.org/BlogPosting" itemprop="blogPost" ><div class='avia_textblock'  itemprop="text" ><p>Wir freuen uns darauf, die Zusammenarbeit mit Robotico Digital auszubauen und gemeinsam die Zukunft des Service Managements mit OTOBO zu gestalten – partnerschaftlich, verlässlich und mit klarem Fokus auf dem praktischen Nutzen für die User.</p>
<p>Herzlich willkommen im OTOBO Partnernetzwerk, Robotico Digital.</p>
</div></section></p></div>

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]]></content:encoded>
					
		
		
			</item>
		<item>
		<title>Robotico Digital, Malaysia, Singapur, Indien</title>
		<link>https://otobo.io/de/robotico-digital-malaysia-singapur-indien/</link>
		
		<dc:creator><![CDATA[Pia Cebic]]></dc:creator>
		<pubDate>Tue, 10 Feb 2026 08:20:39 +0000</pubDate>
				<category><![CDATA[Qualified Partner]]></category>
		<category><![CDATA[Partner]]></category>
		<guid isPermaLink="false">https://otobo.io/?p=39362</guid>

					<description><![CDATA[]]></description>
										<content:encoded><![CDATA[
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</div><h1 class='av-special-heading-tag '  itemprop="headline"  >Robotico Digital</h1><div class="special-heading-border"><div class="special-heading-inner-border"></div></div></div></div><div  class='flex_column av-ta8ltk-0ba1171cfb963294efecfbda590abab5 av_one_fourth  avia-builder-el-3  el_after_av_three_fourth  avia-builder-el-last  flex_column_div  '     ><style type="text/css" data-created_by="avia_inline_auto" id="style-css-av-luv78ftx-f0fcc60731aa31b58b1b7aee7799f9d3">
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<li><div class='iconlist_icon av-av_iconlist_item-6ff4f454df406ed07ac2d788b5743315 avia-font-entypo-fontello'><span class='iconlist-char' aria-hidden='true' data-av_icon='' data-av_iconfont='entypo-fontello'></span></div><article class="article-icon-entry "  itemscope="itemscope" itemtype="https://schema.org/BlogPosting" itemprop="blogPost" ><div class="iconlist_content_wrap"><header class="entry-content-header" aria-label="Icon: Headquarters:"><div class='av_iconlist_title iconlist_title_small  av_inherit_color'  itemprop="headline" >Headquarters:</div></header><div class='iconlist_content av_inherit_color'  itemprop="text" ><p><strong>Robotico Digital Sdn. Bhd.<br />
</strong>Regus, 1650, Level 16, 1 Sentral, Jalan Stesen Sentral 5<br />
Kuala Lumpur Sentral<br />
50470 Kuala Lumpur<br />
<strong>Malaysia</strong></p>
</div></div><footer class="entry-footer"></footer></article><div class="iconlist-timeline"></div></li>
<li><div class='iconlist_icon av-av_iconlist_item-a08dd11cd30ccc458f7230d6a1cc548c avia-font-entypo-fontello'><span class='iconlist-char' aria-hidden='true' data-av_icon='' data-av_iconfont='entypo-fontello'></span></div><article class="article-icon-entry av-iconlist-empty"  itemscope="itemscope" itemtype="https://schema.org/BlogPosting" itemprop="blogPost" ><div class="iconlist_content_wrap"><header class="entry-content-header" aria-label="Icon: Gegründet: 2020"><div class='av_iconlist_title iconlist_title_small  av_inherit_color'  itemprop="headline" >Gegründet: 2020</div></header><div class='iconlist_content av_inherit_color'  itemprop="text" ></div></div><footer class="entry-footer"></footer></article><div class="iconlist-timeline"></div></li>
<li><div class='iconlist_icon av-av_iconlist_item-0c28fc31c1dfa141a60ad72320c49016 avia-font-entypo-fontello'><span class='iconlist-char' aria-hidden='true' data-av_icon='' data-av_iconfont='entypo-fontello'></span></div><article class="article-icon-entry av-iconlist-empty"  itemscope="itemscope" itemtype="https://schema.org/BlogPosting" itemprop="blogPost" ><div class="iconlist_content_wrap"><header class="entry-content-header" aria-label="Icon: Mitarbeiteranzahl: 250"><div class='av_iconlist_title iconlist_title_small  av_inherit_color'  itemprop="headline" >Mitarbeiteranzahl: 250</div></header><div class='iconlist_content av_inherit_color'  itemprop="text" ></div></div><footer class="entry-footer"></footer></article><div class="iconlist-timeline"></div></li>
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<li><div class='iconlist_icon av-ozr3r6-72d8cda777d29daba4cb759c8bf20afc avia-font-entypo-fontello'><span class='iconlist-char' aria-hidden='true' data-av_icon='' data-av_iconfont='entypo-fontello'></span></div><article class="article-icon-entry "  itemscope="itemscope" itemtype="https://schema.org/BlogPosting" itemprop="blogPost" ><div class="iconlist_content_wrap"><header class="entry-content-header" aria-label="Icon: Services:"><div class='av_iconlist_title iconlist_title_small  av_inherit_color'  itemprop="headline" >Services:</div></header><div class='iconlist_content av_inherit_color'  itemprop="text" ><p>OTOBO Implementation, Consulting, Support and Development/Customization.</p>
</div></div><footer class="entry-footer"></footer></article><div class="iconlist-timeline"></div></li>
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<div  class='flex_column av-11kwcb-fb0554e663a8f85dc9e6928527543796 av_one_full  avia-builder-el-9  el_after_av_one_half  el_before_av_hr  first flex_column_div  column-top-margin'     ><section  class='av_textblock_section av-lsiosln7-4068e326f98c58be8b6b3e15790b559f '   itemscope="itemscope" itemtype="https://schema.org/BlogPosting" itemprop="blogPost" ><div class='avia_textblock'  itemprop="text" ><p><a href="https://roboticodigital.com/" rel="nofollow noopener" target="_blank"><strong>Robotico Digital </strong></a>wurde im Jahr 2020 gegründet und ist mit Geschäftsstandorten in Malaysia, Singapur und Indien vertreten. Heute betreut das Unternehmen internationale Kunden mit Sitz unter anderem in Malaysia, Singapur und den USA. Zu den zentralen Leistungen von Robotico Digital zählen Anwendungsentwicklung, Automatisierung, IT-Consulting, Robotic Process Automation (RPA) sowie Quality Assurance und Managed Testing. Ein erfahrenes Team von OTOBO-Entwicklern und Beratern unterstützt dabei Kunden aus unterschiedlichen Branchen.</p>
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		<item>
		<title>OTOBO 11.0.15</title>
		<link>https://otobo.io/de/otobo-11-0-15/</link>
		
		<dc:creator><![CDATA[Pia Cebic]]></dc:creator>
		<pubDate>Wed, 04 Feb 2026 09:58:53 +0000</pubDate>
				<category><![CDATA[Release Notes]]></category>
		<category><![CDATA[Release notes]]></category>
		<guid isPermaLink="false">https://otobo.io/?p=39197</guid>

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</div><h1 class='av-special-heading-tag '  itemprop="headline"  >OTOBO 11.0.15 – Patch Level Release</h1><div class="special-heading-border"><div class="special-heading-inner-border"></div></div></div></div><div  class='flex_column av-2w77st-a0903a40f0e4b84fd171e1167cb55201 av_one_fourth  avia-builder-el-3  el_after_av_three_fourth  avia-builder-el-last  flex_column_div  '     ></div>
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<div  class='avia-table av-5y8yny8-39a4420e2eab82f0807782771f3fd6a1 main_color avia-pricing-table-container avia_pricing_default  avia-builder-el-5  el_after_av_hr  el_before_av_hr  avia-table-1'  itemscope="itemscope" itemtype="https://schema.org/Table" ><div class="pricing-table-wrap"><ul class='pricing-table avia-desc-col'><li class=''><div class='first-table-item'>VERÖFFENTLICHUNGSDATUM:</div><span class='pricing-extra'></span></li><li class=''>RELEASE TYPE:</li><li class=''>RELEASE:</li></ul></div><div class="pricing-table-wrap"><ul class='pricing-table '><li class=''><div class='first-table-item'>04. Februar 2026</div><span class='pricing-extra'></span></li><li class=''>OTOBO 11.0</li><li class=''>Patch Level Release</li></ul></div></div>

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<section  class='av_textblock_section av-234kgc7-ebeaaa8971d46106e90cd5d06db54cc3 '   itemscope="itemscope" itemtype="https://schema.org/BlogPosting" itemprop="blogPost" ><div class='avia_textblock'  itemprop="text" ><ul>
<li>[Enhancement] <strong data-start="357" data-end="403">Erweiterte Datenbank-Konfiguration</strong><br data-start="403" data-end="406" />Datenbank-Verbindungsattribute können direkt in der <code data-start="137" data-end="148">Config.pm</code> definiert werden. [<a href="https://github.com/RotherOSS/otobo/issues/5054" rel="nofollow noopener" target="_blank">#5054</a>]</li>
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<li>[Enhancement]<strong data-start="627" data-end="683"> Mehr Daten in der Supportdaten-Analyse </strong><br data-start="683" data-end="686" />Zusätzliche Datenbankinformationen im Support-Datensammler erleichtern die Fehlersuche und beschleunigen die Analyse. [<a href="https://github.com/RotherOSS/otobo/issues/5104" rel="nofollow noopener" target="_blank">#5104, </a><a href="https://github.com/RotherOSS/otobo/issues/5096" rel="nofollow noopener" target="_blank">#5096</a>]</li>
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</div></section>

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<section  class='av_textblock_section av-ml7stlvy-4e584fefef6eb3adc0fbd68c43b5118c '   itemscope="itemscope" itemtype="https://schema.org/BlogPosting" itemprop="blogPost" ><div class='avia_textblock'  itemprop="text" ><ul style="list-style-type: square;">
<li data-start="197" data-end="387">[Bugfix] Korrekte Darstellung im CKEditor: Hervorgehobene Texte und Links werden wieder korrekt angezeigt [<a href="https://github.com/RotherOSS/otobo/issues/4958" rel="nofollow noopener" target="_blank">#4958</a>].</li>
<li data-start="388" data-end="611">[Bugfix] Stabilere Anzeige dynamischer Felder mit Mehrfachwerten: ACL-Regeln greifen jetzt zuverlässig bei dynamischen Feldern mit Mehrfachwerten [<a class="decorated-link" href="https://github.com/RotherOSS/otobo/issues/4988)" target="_new" rel="noopener nofollow" data-start="681" data-end="749">#</a><a class="linkified" href="https://github.com/RotherOSS/otobo/issues/4790" target="_blank" rel="noreferrer noopener nofollow">4790</a>]. Auch bei teilweise leeren Werten werden per ACL ausgeblendete MultiValue-Felder korrekt dargestellt [<a class="decorated-link" href="https://github.com/RotherOSS/otobo/issues/4843)" target="_new" rel="noopener nofollow" data-start="541" data-end="609">#</a><a class="linkified" href="https://github.com/RotherOSS/otobo/issues/4843" target="_blank" rel="noreferrer noopener nofollow">4843</a>].</li>
<li data-start="612" data-end="751">[Bugfix] Aufgeräumte Ticket-Historie bei dynamischen Feldern: Redundante Historieneinträge wurden entfernt – für mehr Übersicht und bessere Nachvollziehbarkeit [<a class="decorated-link" href="https://github.com/RotherOSS/otobo/issues/4988)" target="_new" rel="noopener nofollow" data-start="681" data-end="749">#</a><a class="linkified" href="https://github.com/RotherOSS/otobo/issues/4988" target="_blank" rel="noreferrer noopener nofollow">4988</a>].</li>
</ul>
</div></section>

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<div  class='flex_column av-1mnvfmf-27cf3124d5e559a7069151b923fa75d8 av_one_half  avia-builder-el-18  el_after_av_hr  el_before_av_one_half  first flex_column_div  '     ><section  class='av_textblock_section av-macb04fr-2b169f23edbfcbb2e275e40f932f2997 '   itemscope="itemscope" itemtype="https://schema.org/BlogPosting" itemprop="blogPost" ><div class='avia_textblock'  itemprop="text" ><h4>Update auf OTOBO 11.0.15</h4>
<p>Wir empfehlen die Aktualisierung Ihres Systems.</p>
<p><a href="https://ftp.otobo.org/pub/otobo/otobo-latest-11.0.tar.gz" target="_blank" rel="noopener nofollow">➞ Download Patch</a></p>
</div></section></div>
<div  class='flex_column av-10kr187-97731efe25927a0c9522b1468df817d4 av_one_half  avia-builder-el-20  el_after_av_one_half  el_before_av_hr  flex_column_div  '     ><section  class='av_textblock_section av-mfz34agj-698721f19259af7d1a6f6ea202ea2edd '   itemscope="itemscope" itemtype="https://schema.org/BlogPosting" itemprop="blogPost" ><div class='avia_textblock'  itemprop="text" ><h4>OTOBO 11.0 Change Log</h4>
<p>Ein umfassender Überblick über alle aktuellen und vergangenen Änderungen.</p>
<p><a href="https://github.com/RotherOSS/otobo/blob/rel-11_0/CHANGES.md" target="_blank" rel="noopener nofollow">➞  Alle Änderungen</a></p>
</div></section></div>

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<h4 data-start="72" data-end="149"><span style="font-size: 20px;"><strong data-start="72" data-end="106">Security Patch? System-Update?</strong></span><br data-start="106" data-end="109" /><strong><span style="font-size: 20px;">Das müssen Sie nicht allein erledigen.</span></strong></h4>
<p><span style="font-size: 20px;">Für unsere Support-Kunden: Einfach über das Portal melden oder kurz anrufen – wir sind für Sie da.</span></p>
<p><span style="font-size: 20px;">Sie arbeiten noch nicht mit uns? Vielleicht ist jetzt der perfekte Zeitpunkt. </span></p>
</div><div  class='avia-button-wrap av-mfy2rc0n-1380ae1f0cd09f63e72bbf2b3178a795-wrap avia-button-right '><a href="https://otobo.io/de/unternehmen/kontakt/" class="avia-button av-mfy2rc0n-1380ae1f0cd09f63e72bbf2b3178a795 av-link-btn avia-icon_select-no avia-size-large avia-position-right avia-color-theme-color" aria-label="Kontakt"><span class='avia_iconbox_title' >Kontakt</span></a></div></div>

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		<title>OTOBO im Einsatz bei Schullogin: Mehr Übersicht und digitale Unabhängigkeit</title>
		<link>https://otobo.io/de/schullogin-otobo-service-management-case-study/</link>
		
		<dc:creator><![CDATA[Pia Cebic]]></dc:creator>
		<pubDate>Tue, 03 Feb 2026 09:31:38 +0000</pubDate>
				<category><![CDATA[Case Studies]]></category>
		<category><![CDATA[Case Study]]></category>
		<category><![CDATA[Customer Service Management]]></category>
		<category><![CDATA[Support]]></category>
		<guid isPermaLink="false">https://otobo.io/?p=39052</guid>

					<description><![CDATA[]]></description>
										<content:encoded><![CDATA[
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</div><h1 class='av-special-heading-tag '  itemprop="headline"  >Mehr Übersicht, weniger Umwege und digitale Unabhängigkeit: Schullogin setzt auf OTOBO</h1><div class="special-heading-border"><div class="special-heading-inner-border"></div></div></div></div><div  class='flex_column av-ta8ltk-0ba1171cfb963294efecfbda590abab5 av_one_fourth  avia-builder-el-3  el_after_av_three_fourth  avia-builder-el-last  flex_column_div  '     ><style type="text/css" data-created_by="avia_inline_auto" id="style-css-av-lujyzm2m-c3e9ffa921d38536e9b5bc664beb6c47">
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<section  class='av_textblock_section av-m8fs7892-60851452230d59db5137f6737a4bc5cc '   itemscope="itemscope" itemtype="https://schema.org/BlogPosting" itemprop="blogPost" ><div class='avia_textblock'  itemprop="text" ><ul>
<li><strong>Einführung</strong>: Anfang 2024</li>
<li><strong>Anwender</strong>: 2 Teams, 17 Agentinnen und Agenten</li>
<li><b>Ticketvolume</b><strong>n</strong>: ca. 150 Supportanfragen im Monat</li>
<li><strong>Einsatzbereiche</strong>: Handling von Supportanfragen zu Schullogin und zu den Diensten des Sächsischen Bildungsservers</li>
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<div  class='hr av-1di5jnu-61edbf3e574ab838e5251a51e27166b9 hr-default  avia-builder-el-7  el_after_av_textblock  el_before_av_textblock '><span class='hr-inner '><span class="hr-inner-style"></span></span></div>
<section  class='av_textblock_section av-mg558fuf-2ea4968d72a0e651d5808e591762d206 '   itemscope="itemscope" itemtype="https://schema.org/BlogPosting" itemprop="blogPost" ><div class='avia_textblock'  itemprop="text" ><p style="font-weight: 400;"><em>OTOBO bringt Struktur in den Support von Schullogin, dem Landesportal digitaler Dienste für sächsische Schulen – mit schlanker Open-Source-Technologie, überzeugendem Service und einer Lösung, die flexibel mitwächst.</em></p>
</div></section>

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<div  class='av-special-heading av-m8fu82rq-41253771d9150de472e602a5c1b28e63 av-special-heading-h3 blockquote modern-quote  avia-builder-el-10  el_after_av_hr  el_before_av_textblock '><h3 class='av-special-heading-tag '  itemprop="headline"  >Struktur für wachsenden Supportbedarf</h3><div class="special-heading-border"><div class="special-heading-inner-border"></div></div></div>
<section  class='av_textblock_section av-mg557kle-e9a3fff2c21ce8e07ed72d49af5134e5 '   itemscope="itemscope" itemtype="https://schema.org/BlogPosting" itemprop="blogPost" ><div class='avia_textblock'  itemprop="text" ><p><a href="https://tu-dresden.de/zlsb/digitalisierung/projekte/schullogin" rel="nofollow noopener" target="_blank">Schullogin</a>, der zentrale Zugang zu digitalen Bildungsangeboten für Schulen in Sachsen, ist ein Dienst des Sächsischen Bildungsservers (SBS) und wird bereitgestellt durch das Sächsische Staatministerium für Kultus (SMK) und das Landesamt für Schule und Bildung (LaSuB). Das Zentrum für Lehrerbildung, Schul- und Berufsbildungsforschung (ZLSB) der TU Dresden betreut den Betrieb sowie die technische Weiterentwicklung von Schullogin.</p>
<p>Mit der wachsenden Nutzung dieses Angebotes stieg auch der Kommunikationsaufwand: Immer mehr E-Mails, Rückfragen und Telefonate waren zu beantworten – eine zentrale Übersicht über offene Themen und deren Bearbeitungsstand fehlte, um den Support effizient leisten zu können.</p>
<p>Gesucht wurde deshalb ein zentrales, datensouveränes System, das mitwächst und sich individuell anpassen lässt. Besonders wichtig waren dem Schullogin-Team am ZLSB dabei Unabhängigkeit, Datenschutz und die Möglichkeit, auch neue Anforderungen flexibel abzubilden.</p>
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<div  class='hr av-rl3q08-310492cf9768674c6b83fb5e83bfb2fd hr-invisible  avia-builder-el-12  el_after_av_textblock  el_before_av_testimonials '><span class='hr-inner '><span class="hr-inner-style"></span></span></div>
<div  class='avia-testimonial-wrapper av-mkwgebf6-79cf6ed82979afc4dd5da7e7a14a6095 avia-slider-testimonials avia-slider-1-testimonials avia_animate_when_almost_visible av-large-testimonial-slider av-slideshow-ui av-control-default av-no-slider-navigation av-slider-hover-pause av-slideshow-autoplay av-loop-endless av-loop-manual-endless' data-slideshow-options="{&quot;animation&quot;:&quot;fade&quot;,&quot;autoplay&quot;:true,&quot;loop_autoplay&quot;:&quot;endless&quot;,&quot;interval&quot;:5,&quot;loop_manual&quot;:&quot;manual-endless&quot;,&quot;autoplay_stopper&quot;:false,&quot;noNavigation&quot;:false,&quot;bg_slider&quot;:false,&quot;keep_padding&quot;:&quot;&quot;,&quot;hoverpause&quot;:true,&quot;show_slide_delay&quot;:0}">
<section class="avia-testimonial-row"><div class='avia-testimonial av-mkwgea2o-7dbe162a4e4023b5ab4ed3cf9acee828 avia-testimonial-row-1 avia-first-testimonial flex_column no_margin av_one_full'><div class='avia-testimonial_inner'  itemscope="itemscope" itemtype="https://schema.org/BlogPosting" itemprop="blogPost" ><div class='avia-testimonial-content '><div class='avia-testimonial-markup-entry-content'  itemprop="text" ><p style="font-weight: 400; text-align: center;"><span style="font-size: 24px;"><em>„Wir brauchten ein System, das uns entlastet – und eine bessere Struktur schafft.“</em></span></p>
</div></div><div class="avia-testimonial-meta"><div class="avia-testimonial-arrow-wrap"><div class="avia-arrow"></div></div><div class='avia-testimonial-meta-mini'  itemprop="author" itemscope="itemscope" itemtype="https://schema.org/Person" ><strong  class='avia-testimonial-name'  itemprop="name" > </strong><span  class='avia-testimonial-subtitle '  itemprop="jobTitle" > </span></div></div></div></div>
</section><div class='avia-slideshow-arrows avia-slideshow-controls' ><a href='#prev' class='prev-slide ' aria-hidden='true' data-av_icon='' data-av_iconfont='entypo-fontello'  tabindex='-1'>Zurück</a><a href='#next' class='next-slide ' aria-hidden='true' data-av_icon='' data-av_iconfont='entypo-fontello'  tabindex='-1'>Weiter</a></div></div>

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<div  class='av-special-heading av-m8fuedor-83f4ddba73a3b27c24036ec8875d35c9 av-special-heading-h3 blockquote modern-quote  avia-builder-el-14  el_after_av_testimonials  el_before_av_textblock '><h3 class='av-special-heading-tag '  itemprop="headline"  >Offen, unabhängig, hochschulkonform</h3><div class="special-heading-border"><div class="special-heading-inner-border"></div></div></div>
<section  class='av_textblock_section av-mg556ybn-879e97fd6e124ddc06f75551a1a9db3e '   itemscope="itemscope" itemtype="https://schema.org/BlogPosting" itemprop="blogPost" ><div class='avia_textblock'  itemprop="text" ><p>„Wir brauchten ein System, das uns entlastet – und eine bessere Struktur schafft“, so Fritz Hoffmann, Wissenschaftlicher Mitarbeiter am ZLSB.</p>
<p>Die Open-Source-Lösung OTOBO kann on-prem betrieben werden und bietet so die gewünschte digitale Souveränität.</p>
<p>Neben technischen Faktoren wie dem gewaltigen Funktionsumfang, der flexiblen Konfiguration und der Möglichkeit, Zusatzfeatures bei Bedarf entwickeln lassen zu können, überzeugten auch die Werte hinter OTOBO: Gemeinschaft statt Lizenzmodell, Transparenz statt Intransparenz – und das Gefühl, dass die eingesetzten Mittel sinnvoll investiert sind.</p>
<p>„OTOBO verbindet das Beste aus zwei Welten: freie Software und individuellen Herstellersupport. Und gerade der <a href="https://otobo.io/de/services/support/">Support</a> ist wirklich vorbildlich. Fachlich top und einfach angenehm: Herzlich, unkompliziert, immer auf Augenhöhe.“</p>
</div></section>

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<section class="avia-testimonial-row"><div class='avia-testimonial av-mli2mr63-093b153ad3f7d0bebc112fc87fedfee1 avia-testimonial-row-1 avia-first-testimonial flex_column no_margin av_one_full'><div class='avia-testimonial_inner'  itemscope="itemscope" itemtype="https://schema.org/BlogPosting" itemprop="blogPost" ><div class='avia-testimonial-content '><div class='avia-testimonial-markup-entry-content'  itemprop="text" ><p style="font-weight: 400; text-align: center;"><span style="font-size: 24px;"><em>„OTOBO verbindet das Beste aus zwei Welten: freie Software und individuellen Herstellersupport.“</em></span></p>
</div></div><div class="avia-testimonial-meta"><div class="avia-testimonial-arrow-wrap"><div class="avia-arrow"></div></div><div class='avia-testimonial-meta-mini'  itemprop="author" itemscope="itemscope" itemtype="https://schema.org/Person" ><strong  class='avia-testimonial-name'  itemprop="name" > </strong><span  class='avia-testimonial-subtitle '  itemprop="jobTitle" > </span></div></div></div></div>
</section><div class='avia-slideshow-arrows avia-slideshow-controls' ><a href='#prev' class='prev-slide ' aria-hidden='true' data-av_icon='' data-av_iconfont='entypo-fontello'  tabindex='-1'>Zurück</a><a href='#next' class='next-slide ' aria-hidden='true' data-av_icon='' data-av_iconfont='entypo-fontello'  tabindex='-1'>Weiter</a></div></div>

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<div  class='av-special-heading av-m8fuitm9-8dadbf6d00f2f6e215db2e776de7fc19 av-special-heading-h3 blockquote modern-quote  avia-builder-el-18  el_after_av_testimonials  el_before_av_textblock '><h3 class='av-special-heading-tag '  itemprop="headline"  >Reibungsloser Start mit starker Begleitung</h3><div class="special-heading-border"><div class="special-heading-inner-border"></div></div></div>
<section  class='av_textblock_section av-mg556d1q-fcdab03e00f1a2d5113c583d32829826 '   itemscope="itemscope" itemtype="https://schema.org/BlogPosting" itemprop="blogPost" ><div class='avia_textblock'  itemprop="text" ><p>Die OTOBO-Implementierung verlief reibungslos: Im Einführungs-Workshop mit Rother OSS wurde das System in kürzester Zeit an die Anforderungen von Schullogin und dem Sächsischen Bildungsserver angepasst.</p>
<p>Verschiedene Queues sorgen für klare Zuständigkeiten, Agenten arbeiten mit individuellen Rechten. Die Services wurden genau so konfiguriert, wie es der Supportalltag erfordert. Auch eigene Antwortvorlagen und passende Plug-ins wurden direkt eingebunden.</p>
<p>Parallel zur Implementierung wurde in den Workshops von Beginn an internes Know-how aufgebaut. Neue Kolleginnen und Kollegen werden heute ohne großen Aufwand selbstständig eingearbeitet.</p>
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<section class="avia-testimonial-row"><div class='avia-testimonial av-mli2nrwy-815c085182ff20a79ff3701a8ed756ce avia-testimonial-row-1 avia-first-testimonial flex_column no_margin av_one_half'><div class='avia-testimonial_inner'  itemscope="itemscope" itemtype="https://schema.org/BlogPosting" itemprop="blogPost" ><div class='avia-testimonial-content '><div class='avia-testimonial-markup-entry-content'  itemprop="text" ><p style="font-weight: 400; text-align: center;"><span style="font-size: 24px;"><em>„Der Support ist wirklich vorbildlich. Fachlich top und einfach angenehm: Herzlich, unkompliziert, immer auf Augenhöhe.“</em></span></p>
</div></div><div class="avia-testimonial-meta"><div class="avia-testimonial-arrow-wrap"><div class="avia-arrow"></div></div><div class='avia-testimonial-meta-mini'  itemprop="author" itemscope="itemscope" itemtype="https://schema.org/Person" ></div></div></div></div>
</section><div class='avia-slideshow-arrows avia-slideshow-controls' ><a href='#prev' class='prev-slide ' aria-hidden='true' data-av_icon='' data-av_iconfont='entypo-fontello'  tabindex='-1'>Zurück</a><a href='#next' class='next-slide ' aria-hidden='true' data-av_icon='' data-av_iconfont='entypo-fontello'  tabindex='-1'>Weiter</a></div></div>

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<div  class='av-special-heading av-1vh6sw-057e07dad4ffa6170d2fd80a1cb74690 av-special-heading-h3 blockquote modern-quote  avia-builder-el-22  el_after_av_testimonials  el_before_av_textblock '><h3 class='av-special-heading-tag '  itemprop="headline"  >Supportalltag mit OTOBO: Einfach schneller, klarer, entspannter</h3><div class="special-heading-border"><div class="special-heading-inner-border"></div></div></div>
<section  class='av_textblock_section av-li0ads-68cb8f72d418feaaba4fcf05b183d4bf '   itemscope="itemscope" itemtype="https://schema.org/BlogPosting" itemprop="blogPost" ><div class='avia_textblock'  itemprop="text" ><p>Seit der Einführung von OTOBO arbeitet der Support deutlich strukturierter – eine enorme Entlastung.</p>
<p>Dabei ist die Bandbreite der Anliegen groß: Sie reicht von Anfragen zu Schullogin über die Nutzung einzelner Dienste und technische Anbindungen bis hin zu Fortbildungsanfragen – gestellt von Lehrkräften, Eltern, Schülerinnen und Schülern, dem Kultusministerium und dem Landesamt für Schule und Bildung.</p>
<p>Durch klar getrennte Queues sowie die Abbildung unterschiedlicher Themengebiete ist heute jederzeit klar, wer wo verantwortlich ist.</p>
<p>Anfragen lassen sich einfach intern verschieben, statt Kunden bitten zu müssen, eine neue Mail an die richtige Stelle zu senden. Prozesse laufen reibungsloser, ständige Rückfragen und viele frühere Workarounds gehören der Vergangenheit an. Übergaben erfolgen per Mausklick. Anrufe werden zentral erfasst und strukturiert weiterbearbeitet.</p>
<p>Ticketverknüpfungen und Teilfunktionen erleichtern die Bearbeitung komplexer Vorgänge. Antwortvorlagen und automatische Benachrichtigungen sorgen für eine konsistente Kommunikation – das alles spart Zeit.</p>
<p>Die verbesserte Zusammenarbeit ist im gesamten Projekt spürbar: „Gerade teamübergreifend ist OTOBO ein Gamechanger – Abstimmungen sind gezielter, die Zusammenarbeit viel flüssiger“, so Hoffmann.</p>
</div></section>

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<section class="avia-testimonial-row"><div class='avia-testimonial av-mkwgf7a5-a6df998a9b9c204c1a22765f6e15a1fb avia-testimonial-row-1 avia-first-testimonial flex_column no_margin av_one_half'><div class='avia-testimonial_inner'  itemscope="itemscope" itemtype="https://schema.org/BlogPosting" itemprop="blogPost" ><div class='avia-testimonial-content '><div class='avia-testimonial-markup-entry-content'  itemprop="text" ><p style="font-weight: 400; text-align: center;"><span style="font-size: 24px;"><em>„Gerade teamübergreifend ist OTOBO ein Gamechanger – Abstimmungen sind gezielter, die Zusammenarbeit viel flüssiger.“</em></span></p>
</div></div><div class="avia-testimonial-meta"><div class="avia-testimonial-arrow-wrap"><div class="avia-arrow"></div></div><div class='avia-testimonial-meta-mini'  itemprop="author" itemscope="itemscope" itemtype="https://schema.org/Person" ></div></div></div></div>
</section><div class='avia-slideshow-arrows avia-slideshow-controls' ><a href='#prev' class='prev-slide ' aria-hidden='true' data-av_icon='' data-av_iconfont='entypo-fontello'  tabindex='-1'>Zurück</a><a href='#next' class='next-slide ' aria-hidden='true' data-av_icon='' data-av_iconfont='entypo-fontello'  tabindex='-1'>Weiter</a></div></div>

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<div  class='av-special-heading av-m8furixr-e325577e735ffc60dc513fa4e3cc5946 av-special-heading-h3 blockquote modern-quote  avia-builder-el-26  el_after_av_testimonials  el_before_av_textblock '><h3 class='av-special-heading-tag '  itemprop="headline"  >Passt heute. Und bleibt flexibel.</h3><div class="special-heading-border"><div class="special-heading-inner-border"></div></div></div>
<section  class='av_textblock_section av-mg54sh9n-c1ff6f15f9952616ec585b9dbc4b6acf '   itemscope="itemscope" itemtype="https://schema.org/BlogPosting" itemprop="blogPost" ><div class='avia_textblock'  itemprop="text" ><p>OTOBO läuft heute genauso wie das Team es braucht: schlank, stabil und zuverlässig. Neue Anforderungen lassen sich jederzeit unkompliziert integrieren – ohne externe Abhängigkeiten.</p>
<p>„Mit OTOBO haben wir nicht nur ein starkes System, sondern auch ein Modell, das sich richtig anfühlt – offen, fair und gut betreut.</p>
<p>&#8222;Wir haben die Freiheit von Open Source statt Black-Box. Und gleichzeitig einen starken Partner an unserer Seite: Wann immer wir Unterstützung brauchen, ist jemand da. Unser Feedback wird gehört – und OTOBO entwickelt sich mit uns weiter“, so Hoffmann.</p>
</div></section>

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<section class="avia-testimonial-row"><div class='avia-testimonial av-mkwgh9pk-74fff484be8a9da6db5e9170dd86d3c9 avia-testimonial-row-1 avia-first-testimonial flex_column no_margin av_one_half'><div class='avia-testimonial_inner'  itemscope="itemscope" itemtype="https://schema.org/BlogPosting" itemprop="blogPost" ><div class='avia-testimonial-content '><div class='avia-testimonial-markup-entry-content'  itemprop="text" ><h3 style="font-weight: 400; text-align: center;"><span style="font-size: 24px;"><em style="font-weight: 400;">„Wann immer wir Unterstützung brauchen, ist jemand da. Unser Feedback wird gehört – und OTOBO entwickelt sich mit uns weiter.“</em></span></h3>
</div></div><div class="avia-testimonial-meta"><div class="avia-testimonial-arrow-wrap"><div class="avia-arrow"></div></div><div class='avia-testimonial-meta-mini'  itemprop="author" itemscope="itemscope" itemtype="https://schema.org/Person" ></div></div></div></div>
</section><div class='avia-slideshow-arrows avia-slideshow-controls' ><a href='#prev' class='prev-slide ' aria-hidden='true' data-av_icon='' data-av_iconfont='entypo-fontello'  tabindex='-1'>Zurück</a><a href='#next' class='next-slide ' aria-hidden='true' data-av_icon='' data-av_iconfont='entypo-fontello'  tabindex='-1'>Weiter</a></div></div>

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<h3><span style="font-size: 24px;"><span style="font-size: 20px;"><span style="font-size: 28px;">Sie möchten Ihren Support auch strukturierter aufstellen?<br />
</span></span></span><span style="font-size: 24px;"><span style="font-size: 20px;"><span style="font-size: 28px;">Kein Problem – mit uns an Ihrer Seite läuft alles reibungslos.<br data-start="164" data-end="167" /></span></span></span></h3>
<p><span style="font-size: 24px;"><span style="font-size: 20px;">Wir kümmern uns um jeden Schritt und sorgen dafür, dass Ihr Umstieg sicher und entspannt gelingt.<br />
</span></span></p>
</div><div  class='avia-button-wrap av-mg53lgd9-f41490b45d5841fa80899ee652d0a6b8-wrap avia-button-right '><a href="https://otobo.io/de/unternehmen/kontakt/" class="avia-button av-mg53lgd9-f41490b45d5841fa80899ee652d0a6b8 av-link-btn avia-icon_select-no avia-size-large avia-position-right avia-color-theme-color" target="_blank" rel="noopener noreferrer" aria-label="Los geht’s"><span class='avia_iconbox_title' >Los geht’s</span></a></div></div>

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		<item>
		<title>OTOBO in der OSBA &#8211; gemeinsam mehr bewirken</title>
		<link>https://otobo.io/de/otobo-in-der-osba-gemeinsam-mehr-bewirken/</link>
		
		<dc:creator><![CDATA[Pia Cebic]]></dc:creator>
		<pubDate>Tue, 13 Jan 2026 10:14:50 +0000</pubDate>
				<category><![CDATA[News]]></category>
		<category><![CDATA[Blog]]></category>
		<category><![CDATA[Open Source]]></category>
		<guid isPermaLink="false">https://otobo.io/?p=38691</guid>

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</div><h1 class='av-special-heading-tag '  itemprop="headline"  >OTOBO in der OSBA – gemeinsam mehr bewirken</h1><div class="special-heading-border"><div class="special-heading-inner-border"></div></div></div></div><div  class='flex_column av-ta8ltk-0ba1171cfb963294efecfbda590abab5 av_one_fourth  avia-builder-el-3  el_after_av_three_fourth  avia-builder-el-last  flex_column_div  '     ></div>
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<section  class='av_textblock_section av-mgz87d3z-5d3729c388a1c09721d00d4a61a733fc '   itemscope="itemscope" itemtype="https://schema.org/BlogPosting" itemprop="blogPost" ><div class='avia_textblock wp_w_h2sub'  itemprop="text" ><p>Wir freuen uns sehr, seit November 2025 offiziell Mitglied der <strong>Open Source Business Alliance (OSBA)</strong> – Bundesverband für digitale Souveränität e.V. zu sein.</p>
</div></section></div>
<section  class='av_textblock_section av-mgz8ax6i-7ba4a65f2bed6e011d8cf240c0670816 '   itemscope="itemscope" itemtype="https://schema.org/BlogPosting" itemprop="blogPost" ><div class='avia_textblock'  itemprop="text" ><p class="p2">Mit über 250 Mitgliedsunternehmen ist die OSBA das größte Netzwerk von Open-Source-Akteuren in Deutschland. Hier kommen Softwarehersteller, IT-Dienstleister, Start-ups, Behörden, Forschungseinrichtungen und engagierte Einzelpersonen zusammen, die eines verbindet: die Überzeugung, dass offene Software eine zentrale Rolle für eine selbstbestimmte digitale Gesellschaft spielt.</p>
<p class="p2">Die <a href="https://osb-alliance.de/" rel="nofollow noopener" target="_blank">OSBA</a> vernetzt diese Stimmen, gibt ihnen Gewicht in politischen Diskussionen und schafft Raum für Austausch – fachlich, strategisch und ganz praktisch. Der Mix aus klarer Haltung, Dialog und konkreter Arbeit hat uns überzeugt: Hier wollen wir uns einbringen.</p>
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<style type="text/css" data-created_by="avia_inline_auto" id="style-css-av-m8q2agxw-2cc13414729c2e68ee0df2dbc14772e7">
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<div  class='av-special-heading av-m8q2agxw-2cc13414729c2e68ee0df2dbc14772e7 av-special-heading-h3 blockquote modern-quote  avia-builder-el-13  el_before_av_textblock  avia-builder-el-first '><h3 class='av-special-heading-tag '  itemprop="headline"  >Warum Open Source für uns mehr ist als ein Lizenzmodell </h3><div class="special-heading-border"><div class="special-heading-inner-border"></div></div></div><br />
<section  class='av_textblock_section av-on0euk-22abf7df9a3bcdac071d3f4b35db0c1e '   itemscope="itemscope" itemtype="https://schema.org/BlogPosting" itemprop="blogPost" ><div class='avia_textblock'  itemprop="text" ><p>Die Mitgliedschaft ist für uns ein konsequenter Schritt: OTOBO ist nicht zufällig eine offene <a href="https://otobo.io/de/service-management-plattform/">Service-Management-Plattform</a>. Offene Standards, Transparenz und echte Zusammenarbeit  sind Grundlage und Ausgangspunkt unserer Arbeit.</p>
<p>Wir haben OTOBO geforkt, weil die Möglichkeit zur aktiven Mitarbeit der Community am Vorgängerprojekt zunehmend eingeschränkt wurde. Aus Überzeugung und bereits einige Zeit vor dessen EOL. Mit dem  Ziel, eine vollständig quelloffene Service-Management-Lösung mit einer starken und aktiven Community aufzubauen.</p>
<p>Open Source bedeutet für uns nicht nur, den Code offenzulegen, sondern auch Entwicklung gemeinsam zu denken und Verantwortung zu teilen – in Kundenprojekten wie in der Zusammenarbeit mit unseren Partnern. Das heißt im Alltag, Funktionen vorzugsweise so umzusetzen, dass sie standardtauglich sind, damit alle sie nutzen können. Den Aufwand wo möglich auf mehrere Schultern zu verteilen. Und Entwicklungen nur einmal zu machen, statt mehrfach parallel.</p>
<p>Heute wie damals gilt deshalb: OTOBO ist und bleibt zu 100 % Open Source und lizenzkostenfrei. Es gibt keine Business-Version, keine kostenpflichtigen Zusatzmodule und keine versteckten Einschränkungen.</p>
<p>Sicher ließe sich mit einem anderen Geschäftsmodell mehr Gewinn erzielen. Uns geht es aber auch darum, sinnvoll, nachhaltig und gemeinwohlorientiert zu handeln.</p>
</div></section></p></div>
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<div  class='av-special-heading av-m8q2q1cq-f55afa86d21582efc13e3f61b68ac598 av-special-heading-h3 blockquote modern-quote  avia-builder-el-18  el_before_av_textblock  avia-builder-el-first '><h3 class='av-special-heading-tag '  itemprop="headline"  >Was das mit digitaler Souveränität zu tun hat </h3><div class="special-heading-border"><div class="special-heading-inner-border"></div></div></div><br />
<section  class='av_textblock_section av-m8q2qsoq-982f8c14a96f07c479038c50c9baac98 '   itemscope="itemscope" itemtype="https://schema.org/BlogPosting" itemprop="blogPost" ><div class='avia_textblock'  itemprop="text" ><p>Digitale Souveränität ist ein Begriff, der oft verwendet wird – und dabei meist abstrakt bleibt. Für uns ist er sehr konkret.</p>
<p>Digitale Souveränität heißt für uns, die <strong>Kontrolle über die eigenen Systeme und Daten</strong> zu behalten. Zu wissen, was die eingesetzte Software tut. Zu entscheiden, wo sie läuft. Und Abhängigkeiten zu vermeiden, aus denen man kaum wieder herauskommt.</p>
<p>Gerade in der aktuellen Zeit ist das kein theoretisches Ideal, sondern praktische Notwendigkeit. Für öffentliche Verwaltungen und kritische Infrastrukturen, aber auch für Unternehmen und jeden Einzelnen. Wer heute nicht weiß, wovon er technisch abhängig ist, zahlt morgen den Preis. Finanziell, organisatorisch oder politisch.</p>
<p>Open Source ist dafür kein Allheilmittel, aber eine entscheidende Voraussetzung. Quelloffene Software schafft Transparenz. Sie ermöglicht Wechsel. Sie erlaubt Anpassung und gibt Nutzerinnen und Nutzern die Freiheit, selbstbestimmt zu entscheiden.</p>
<p>Digitale Souveränität bedeutet für uns auch <strong>als Softwareanbieter Verantwortung zu übernehmen</strong>: für wartbare Software, für langfristige Weiterentwicklung und für ein Ökosystem, das nicht auf kurzfristige Effekte ausgerichtet ist sondern auf Nachhaltigkeit.</p>
<p>Deshalb achten wir bei der Weiterentwicklung darauf, individuelle Anforderungen so umzusetzen, dass sie den Standard insgesamt stärken – statt Sonderlösungen zu schaffen, die langfristig Abhängigkeiten erzeugen. Das Ergebnis: Software, die Ressourcen effizient nutzt und echte Unabhängigkeit fördert.</p>
</div></section></p></div>

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<div  class='av-special-heading av-mkaztq4x-d45669d1280f236d9728d3c60b4d64b8 av-special-heading-h3 blockquote modern-quote  avia-builder-el-23  el_before_av_textblock  avia-builder-el-first '><h3 class='av-special-heading-tag '  itemprop="headline"  >Warum wir der OSBA beigetreten sind</h3><div class="special-heading-border"><div class="special-heading-inner-border"></div></div></div><br />
<section  class='av_textblock_section av-mkazu3fu-41b3ed7f899eac65331a040396d587db '   itemscope="itemscope" itemtype="https://schema.org/BlogPosting" itemprop="blogPost" ><div class='avia_textblock'  itemprop="text" ><p>Wir sind überzeugt, dass Offenheit, Zusammenarbeit und geteiltes Wissen die Grundlage einer zukunftsfähigen digitalen Gesellschaft bilden.</p>
<p>In einer Zeit, in der die Bedeutung von offener Technologie und Unabhängigkeit durch aktuelle politische Entwicklungen immer stärker in den Fokus rückt, ist für uns der Moment gekommen, diese Haltung nicht mehr nur im eigenen Produkt zu leben, sondern uns auch aktiv auf übergeordneter Ebene einzubringen.</p>
<p>Bei der OSBA treffen Organisationen und Menschen aufeinander, die Open Source nicht als Randthema, sondern als Grundlage der digitalen Zukunft verstehen. Damit digitale Souveränität kein Schlagwort bleibt, sondern konkret vorangebracht wird, braucht Open Source eine gemeinsame Stimme. Einzelne Unternehmen können viel bewirken – strukturelle Veränderungen aber entstehen dort, wo sich viele zusammenschließen.</p>
<p>Deshalb sind wir der OSBA beigetreten. Wir möchten Teil eines Netzwerks sein, das <strong>digitale Souveränität und nachhaltige IT-Strukturen</strong> aktiv weiterdenkt und mitgestaltet.</p>
</div></section></p></div>

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<div  class='av-special-heading av-mkazxae7-f3587f569ea197d0858418303e1bd8ce av-special-heading-h3 blockquote modern-quote  avia-builder-el-30  el_before_av_textblock  avia-builder-el-first '><h3 class='av-special-heading-tag '  itemprop="headline"  >Konkreter erster Schritt – OSBA Connect</h3><div class="special-heading-border"><div class="special-heading-inner-border"></div></div></div><br />
<section  class='av_textblock_section av-mkazxnyg-2b784f592bcfa1a9c58c7683cf9422ce '   itemscope="itemscope" itemtype="https://schema.org/BlogPosting" itemprop="blogPost" ><div class='avia_textblock'  itemprop="text" ><p>Direkt im November waren wir denn auch in Berlin auf unserer ersten Mitgliederversammlung, der OSBA Connect 2025<strong>. </strong></p>
<p>Dort wurde deutlich, wie engagiert und vielfältig die Open-Source-Community ist – und wie viel Energie und gemeinsame Vision in diesem Netzwerk steckt. In Gesprächen, Panels und Arbeitsgruppen ging es um sehr konkrete Fragen:</p>
<p>Wie kann Open Source als Innovationsmotor zur Staatsmodernisierung beitragen?<br />
Was braucht es, damit Open Source in der öffentlichen Beschaffung besser berücksichtigt werden kann?<br />
Welche Rahmenbedingungen sind nötig, damit offene Lösungen nachhaltig betrieben werden können?<br />
Wie gelingt Zusammenarbeit über Organisations- und Ländergrenzen hinweg?</p>
<p>Berichte aus der Praxis illustrierten Chancen und Herausforderungen – und zeigen, was alles möglich ist.</p>
<p>Besonders wertvoll war für uns daneben der persönliche Austausch. Die Gespräche, Impulse und das offene Miteinander haben bestätigt:<br />
Hier geht es nicht nur um technische Lösungen, sondern um gemeinsame Verantwortung und die Frage, wie unsere digitale Zukunft eigenständig gestaltet werden kann.</p>
<p>Wir freuen uns darauf, uns aktiv einzubringen und unseren Beitrag zu leisten.</p>
</div></section></p></div>

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]]></content:encoded>
					
		
		
			</item>
		<item>
		<title>Senior Consultant (m/w/d)</title>
		<link>https://otobo.io/de/senior-consultant-otrs-otobo/</link>
		
		<dc:creator><![CDATA[Pia Cebic]]></dc:creator>
		<pubDate>Fri, 02 Jan 2026 08:01:04 +0000</pubDate>
				<category><![CDATA[Beratung]]></category>
		<category><![CDATA[Jobs]]></category>
		<category><![CDATA[Stellenprofil]]></category>
		<guid isPermaLink="false">https://otobo.io/?p=33772</guid>

					<description><![CDATA[]]></description>
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</div><h1 class='av-special-heading-tag '  itemprop="headline"  >Senior Consultant (m/w/d)</h1><div class="special-heading-border"><div class="special-heading-inner-border"></div></div></div><br />

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Zum nächstmöglichen Zeitpunkt<br />
Vor Ort oder remote/hybrid &amp; vor Ort beim Kunden</p>
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<div  class='flex_column av-2kcp87b-5baeea68e005fdc0b9835f31901e9ebd av_one_full  avia-builder-el-5  el_after_av_section  el_before_av_one_half  avia-builder-el-first  first flex_column_div  '     ><p>
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<section  class='av_textblock_section av-m4moz5o9-9c318666281053e2641d50e75f549a5f '   itemscope="itemscope" itemtype="https://schema.org/BlogPosting" itemprop="blogPost" ><div class='avia_textblock wp_w_h2sub'  itemprop="text" ><p>Du wolltest schon immer für ein echtes Open-Source-Projekt arbeiten? Microsoft-Produkte sind für dich nicht automatisch erste Wahl und Vim ist für dich kein Vogel? Dann bist du hier richtig:</p>
<p>Als Maintainer hinter dem Open-Source-Projekt OTOBO unterstützen wir unsere Kunden dabei, das Tool optimal auf ihre Anforderungen anzupassen – jetzt suchen wir dich als Verstärkung für unser Consulting-Team.</p>
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<div  class='hr av-m4ldwata-0461758c95171b7261180b051516a550 hr-invisible  avia-builder-el-7  el_after_av_textblock  el_before_av_textblock '><span class='hr-inner '><span class="hr-inner-style"></span></span></div><br />
<section  class='av_textblock_section av-lsiosln7-4068e326f98c58be8b6b3e15790b559f '   itemscope="itemscope" itemtype="https://schema.org/BlogPosting" itemprop="blogPost" ><div class='avia_textblock'  itemprop="text" ><p>In unserer Wunschvorstellung bist du Open-Source-Enthusiast, Linux-Experte und OTOBO/OTRS-Profi. Analytisch stark und hands-on. Du hast Spaß daran, Brücken zwischen Theorie und Praxis, Technik, Usern und verschiedenen Stakeholdern zu bauen.</p>
<p>Du hörst aktiv zu, stellst die richtigen Fragen und kannst dich gut in die Bedürfnisse und Perspektiven anderer hineinversetzen. Deine Kunden begeisterst du mit passgenauen Lösungen auch für komplexe Themen und konkreter Unterstützung bei der Umsetzung.</p>
<p>Und ja, wir wissen: Das ist viel verlangt. Aber wir sind uns sicher: Es gibt dich da draußen!</p>
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<div  class='hr av-oz5ju4-b3f347488ada2f42c898c23146c93e3b hr-invisible  avia-builder-el-11  el_after_av_heading  el_before_av_textblock '><span class='hr-inner '><span class="hr-inner-style"></span></span></div><br />
<section  class='av_textblock_section av-lusfhoqh-8c2f59fee0d4768564a82165cb91fca0 '   itemscope="itemscope" itemtype="https://schema.org/BlogPosting" itemprop="blogPost" ><div class='avia_textblock'  itemprop="text" ><p>Als Consultant im Team OTOBO sitzt du direkt an der Quelle und bist Bindeglied zwischen Usern, Entwicklung und Support.</p>
<p>Vier Tage pro Woche bist du im Workshop und sorgst dafür, dass unsere Kunden ihr OTOBO optimal nutzen können. Gemeinsam entwickelt ihr Lösungen, die nachhaltig erfolgreich sind. Learnings fließen ins Open-Source-Projekt zurück.</p>
<p>Das Spektrum deiner Tätigkeiten reicht von Beratung und Training bis zur praktischen Umsetzung. Von der Installation und initialen Einrichtung, über die Integration in die Systemlandschaft und Trainings bis zum weiteren Ausbau über viele Jahre gewachsener Systeme, Prozessberatung und der Konzeption ganz neuer Funktionalitäten.</p>
<p><strong>Einige Beispiele für die Aufgaben, die dich erwarten:</strong></p>
<ul>
<li>System- und Prozessdesign</li>
<li>Einführungs-Workshops und Systemkonfiguration</li>
<li>Migrationen zu OTOBO – von OTRS 2-7 und anderen Systemen</li>
<li>Review und Optimierung bestehender Instanzen</li>
<li>Ergänzen neuer Funktionalitäten wie Servicekatalog oder CMDB</li>
<li>Einbinden von OTOBO in die Systemlandschaft via API / Webservices</li>
<li>OTOBO-Trainings für Kunden und Partner</li>
<li>Kennenlern-Gespräche und OTOBO-Demos, Schätzen von Projekt-Aufwänden</li>
<li>Dokumentation neuer Funktionalitäten / Erstellen von How Tos</li>
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<li>Du bist Open Source begeistert, Teamplayer und Kommunikationstalent</li>
<li>Grundvoraussetzung ist außerdem eine sehr gute Kenntnis von OTRS, OTOBO oder anderen OTRS-Forks</li>
<li>Du hast ein abgeschlossenes IT-Studium oder entsprechende Berufserfahrung und mehrjährige Praxis im Consulting</li>
<li>Du bist fit in der Administration von Linux-/Unix-Distributionen, Docker-Umgebungen, im Umgang mit Datenbanksystemen (MySQL, MariaDB, Oracle), Webservern und Webtechnologien</li>
<li>Du weißt dir zu helfen, wenn du mit einer spezifischen Fragestellung nicht vertraut bist</li>
<li>Du verfügst über ITIL- und ISMS-Know-how</li>
<li>Du arbeitest gewissenhaft und strukturiert, behältst das Große Ganze im Blick, optimierst gern und bringst Dinge zu Ende.</li>
<li>Du kannst dich gut in andere hineinversetzen, findest passgenaue Lösungen für deine Kunden und erklärst auch komplexe Themen verständlich und klar</li>
<li>Du hast kein Problem damit, sowohl remote als auch direkt beim Kunden vor Ort zu arbeiten</li>
<li>Du wohnst in Deutschland oder Österreich und sprichst sehr gutes Deutsch und gutes Englisch.</li>
</ul>
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<div  class='flex_column av-2pjyc3w-5a433dc327c30312b1adae44ecfb664d av_one_full  avia-builder-el-23  el_after_av_one_third  el_before_av_one_full  first flex_column_div  column-top-margin'     ><p>
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<div  class='hr av-65m9f0-6389434e026164af37599b590163dd35 hr-invisible  avia-builder-el-25  el_after_av_heading  el_before_av_textblock '><span class='hr-inner '><span class="hr-inner-style"></span></span></div><br />
<section  class='av_textblock_section av-11ph1bg-0d1b62e78df24cab485c19339712af36 '   itemscope="itemscope" itemtype="https://schema.org/BlogPosting" itemprop="blogPost" ><div class='avia_textblock'  itemprop="text" ><p>Die Rother OSS GmbH | Team OTOBO ist das Unternehmen hinter der Open Source-Service Management-Plattform OTOBO. Seit 2011 am Start und inhabergeführt.</p>
<p>Als Source-Code-Owner und Maintainer betreuen wir das Open Source-Projekt und entwickeln den OTOBO-Standard gemeinsam mit Partnern und der Community weiter. Zugleich begleiten wir Kunden bei der Einführung und Anpassung, im Betrieb und beim gezielten Ausbau des Tools.</p>
<p>Unsere Base haben wir auf einem historischen Dreiseithof bei Straubing. Mit Treppenturm, runden Fenstern, Schwimmteich und Harry vor der Tür ist das Office so einzigartig wie wir &#8211; und unsere Arbeitsmodelle.</p>
<p>Während der Nutzerkreis wächst, ist das OTOBO-Team klein und familiär geblieben. Wir sind überzeugt, dass Zusammenarbeit und geteiltes Wissen stärker sind als Konkurrenzdenken und Abgrenzung und dass echte Innovationen entstehen, wo Menschen mit Zuversicht und einem positiven Blick in die Zukunft zusammenarbeiten.</p>
<p>Was wir außerdem sind: Zupackend, verdammt umgänglich und gut gelaunt.</p>
<p>In allem, was wir tun, legen wir Wert auf Eigenverantwortung, hohe Qualität und Wertschätzung.</p>
<p>Hier erfährst du mehr <a href="https://otobo.io/de/unternehmen/karriere/" target="_blank" rel="noopener">über uns</a>.</p>
</div></section></p></div>
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<section  class='av_textblock_section av-m4ld492v-42d2ac024913a7c29c738fc9c121bd04 '   itemscope="itemscope" itemtype="https://schema.org/BlogPosting" itemprop="blogPost" ><div class='avia_textblock'  itemprop="text" ><ul>
<li>OTOBO ist 100 % lizenzkostenfrei und Open Source</li>
<li>In Workshops immer wieder zu hören, wie cool Kunden das Open Source Projekt finden, und ihre Begeisterung dafür zu erleben, wie flexibel sich das Tool an ihre Anforderungen anpasst, ist uns tägliche Motivation</li>
<li>In der Regel bist du 4 Tage pro Woche im Workshop, der Freitag gehört internen Themen</li>
<li>Du arbeitest eng mit den anderen Consultants zusammen, projektbasiert auch mit dem Support, der Entwicklung, mit Sales und Marketing</li>
<li>Ein Großteil der Workshops findet remote statt &#8211; gerade die ersten Termine aber gerne auch vor Ort. Gemeinsam an einem Tisch zu sitzen eröffnet noch einmal eine andere Ebene</li>
<li>Die meisten deiner Kunden wirst du als fester Ansprechpartner eng und über viele Jahre begleiten</li>
<li>Wir arbeiten verteilt – ein Teil des Teams ist regelmäßig im Office, ein Teil arbeitet weitgehend remote (in Deutschland, Österreich, Irland und Portugal). Wir stehen über unsere Chat-Plattform Element und die Video-Plattform BigBlueButton im täglichen Austausch. Im wöchentlichen Team-Call tauschen wir uns OTOBO-übergreifend über laufende Projekte aus.</li>
<li>Individualismus wird bei OTOBO großgeschrieben – das gilt für Arbeitsmodelle, Ausstattung, Weiterbildung. Sprich mit uns, wir finden eine Lösung</li>
<li>Du arbeitest auf dem Hof, von Zuhause oder hybrid – your choice</li>
<li>Natürlich bekommst du moderne Tools &#8211; macbook, iPhone, ein Auto, das Spaß macht &#8230;</li>
<li>Deine Arbeitszeiten erfasst du selbständig</li>
<li>Ca. 4-mal im Jahr treffen wir uns live am Schwimmteich oder an einer anderen schönen Location – der gute Team Spirit ist uns wichtig!</li>
</ul>
</div></section></p></div>

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</div><h3 class='av-special-heading-tag '  itemprop="headline"  >Klingt interessant? Dann bewirb dich jetzt!</h3><div class="special-heading-border"><div class="special-heading-inner-border"></div></div></div><br />
<section  class='av_textblock_section av-lusfijq3-70a24a60c3eda2bbc32628465ee5594b '   itemscope="itemscope" itemtype="https://schema.org/BlogPosting" itemprop="blogPost" ><div class='avia_textblock'  itemprop="text" ><p>Wir freuen uns darauf, dich kennenzulernen!</p>
</div></section><br />
<section  class='av_textblock_section av-25vxtz-b94ae91ba83cb89d38b2e9bdc8039cc2 '   itemscope="itemscope" itemtype="https://schema.org/BlogPosting" itemprop="blogPost" ><div class='avia_textblock'  itemprop="text" ><p>Rother OSS GmbH<br />
Human Resources<br />
Grit Rother<br />
Oberwalting 31<br />
94339 Leiblfing</p>
<p>+49 9427 68 39 000</p>
<p><a href="mailto:jobs@otobo.io">jobs@otobo.io</a></p>
</div></section></p></div><div  class='flex_column av-1urez0-bf75ba12b13ccc7af8a48a0f70e17464 av_one_half  avia-builder-el-37  el_after_av_one_half  avia-builder-el-last  flex_column_div  '     ><style type="text/css" data-created_by="avia_inline_auto" id="style-css-av-m5y29ar4-884cca5adfc132a40fbfad7b2a234eb5">
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			</item>
		<item>
		<title>Perl-Entwickler &#124; Fullstack</title>
		<link>https://otobo.io/de/job-perl-entwickler-fullstack/</link>
		
		<dc:creator><![CDATA[Pia Cebic]]></dc:creator>
		<pubDate>Fri, 02 Jan 2026 08:00:46 +0000</pubDate>
				<category><![CDATA[R&D - Entwicklung]]></category>
		<category><![CDATA[Jobs]]></category>
		<category><![CDATA[Stellenprofil]]></category>
		<guid isPermaLink="false">https://otobo.io/?p=20725</guid>

					<description><![CDATA[]]></description>
										<content:encoded><![CDATA[
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</div><h1 class='av-special-heading-tag '  itemprop="headline"  >Perl-Entwickler | Fullstack (m/w/d)</h1><div class="special-heading-border"><div class="special-heading-inner-border"></div></div></div><br />

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<section  class='av_textblock_section av-m85z46kg-3a2c842eed614240cf165c58163bf6bc '   itemscope="itemscope" itemtype="https://schema.org/BlogPosting" itemprop="blogPost" ><div class='avia_textblock wp_w_h1sub'  itemprop="text" ><p>Festanstellung (32 &#8211; 40 h)<br />
Zum nächstmöglichen Zeitpunkt<br />
Vor Ort, hybrid oder remote</p>
</div></section><br />

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<section  class='av_textblock_section av-lujyey01-1e399a7579529632c0d5005e0e89f700 '   itemscope="itemscope" itemtype="https://schema.org/BlogPosting" itemprop="blogPost" ><div class='avia_textblock wp_w_h2sub'  itemprop="text" ><p>Dein Herz schlägt für Perl und du wolltest immer schon mal für ein echtes Open Source-Projekt arbeiten?<br />
Dann bist du hier richtig:</p>
<p>Als Source Code Owner und Maintainer stehen wir hinter der Open Source Service Management-Plattform OTOBO. Im wachsenden Team und in engem Austausch mit Kunden und der internationalen Community entwickeln wir sie kontinuierlich weiter – und sorgen dafür, dass Organisationen weltweit ihre Services und Abläufe zuverlässig steuern können.</p>
<p>Bist du dabei?</p>
</div></section>
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<div  class='av-special-heading av-3dth8t1-805ee48ed1cf4ac669a95cb62b8bae92 av-special-heading-h3 blockquote modern-quote  avia-builder-el-8  el_before_av_textblock  avia-builder-el-first '><h3 class='av-special-heading-tag '  itemprop="headline"  >Das ist der Job</h3><div class="special-heading-border"><div class="special-heading-inner-border"></div></div></div><br />
<section  class='av_textblock_section av-lsiosln7-4068e326f98c58be8b6b3e15790b559f '   itemscope="itemscope" itemtype="https://schema.org/BlogPosting" itemprop="blogPost" ><div class='avia_textblock'  itemprop="text" ><p>Gestalte mit uns die Zukunft einer Software, die wirklich gebraucht wird – gestern, heute und morgen.</p>
<p>OTOBO gibt es seit 2019, die Code-Basis bewährt sich seit über 20 Jahren. Sie löst reale Probleme und hilft Anwendern, ihren täglichen Workload in den Griff zu bekommen.</p>
<p>Wir entwickeln den Standard weiter. Und Lösungen für konkrete Fragestellungen aus den unterschiedlichsten Bereichen – agil, praxisnah und nachhaltig. Mit sauberem Code, der sich nahtlos ins Gesamtprojekt einfügt und für alle nutzbar ist.</p>
<p><strong>Einige Beispiele für die Aufgaben, die dich erwarten:</strong></p>
<ul style="list-style-type: square;">
<li>Du entwickelst Lösungen, die passen – für Kommunen oder Hochschulen, Maschinenbauer, Krankenhäuser, die CERTs von DAX-Unternehmen</li>
<li>Du setzt Features so um, dass sie die konkreten Projektanforderungen erfüllen – und als Teil des generalistischen Frameworks auch anderen Nutzern Mehrwert bieten</li>
<li>Dabei setzt du auf langfristige Lösungen, offene Standards und Protokolle</li>
<li>Du sorgst dafür, dass unser Perl-Code brummelt wie ein glückliches Kamel – zuverlässig, stabil und mit perfekt gesetzten Höckern (sub und return, versteht sich)</li>
<li>Oder nutzt JavaScript, jQuery, HTML5 und CSS, um OTOBO ein Frontend zu verpassen, das seinen inneren Werten ebenbürtig ist</li>
<li>Du behebst von Anwendern gemeldete Issues, prüfst und übernimmst Pull Requests von Partnern und aus der Community</li>
</ul>
</div></section></p></div>

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<section  class='av_textblock_section av-lusfhoqh-8c2f59fee0d4768564a82165cb91fca0 '   itemscope="itemscope" itemtype="https://schema.org/BlogPosting" itemprop="blogPost" ><div class='avia_textblock'  itemprop="text" ><ul style="list-style-type: square;">
<li>Dein Ausbildungsweg ist zweitrangig für uns. Viel wichtiger: Sehr gute Kenntnisse in der Perl-Programmierung und anderen Skriptsprachen wie JavaScript, jQuery, HTML5 und CSS</li>
<li>Vorteilhaft ist die Kenntnis von OTOBO oder verwandten Plattformen</li>
<li>Du brennst für Open Source – und es macht Dir Spaß, die Möglichkeiten damit auszuloten</li>
<li>Du magst komplexe Fragestellungen und hast Lust, dich in die unterschiedlichsten Projekte einzudenken</li>
<li>Du fühlst dich sicher im Englischen – unser Dev Team ist international</li>
<li>Du bist ein echter Teamplayer und arbeitest gerne mit anderen zusammen</li>
<li>Du bist ein Profi im Allein-arbeiten, aber für einen guten Austausch lässt du dich auch mal aus deiner Coding-Höhle locken</li>
<li>Du findest nicht nur Lösungen, sondern verstehst die Ursache – und sorgst dafür, dass Probleme nicht zweimal auftreten</li>
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<div  class='hr av-lvm5089l-263a3157650f78f7ad159895c798e9c3 hr-invisible  avia-builder-el-21  el_after_av_heading  el_before_av_textblock '><span class='hr-inner '><span class="hr-inner-style"></span></span></div><br />
<section  class='av_textblock_section av-25vxtz-b94ae91ba83cb89d38b2e9bdc8039cc2 '   itemscope="itemscope" itemtype="https://schema.org/BlogPosting" itemprop="blogPost" ><div class='avia_textblock'  itemprop="text" ><ul>
<li>Hier hast du die seltene Chance in einem echten Open Source-Projekt zu arbeiten: Als Maintainer stehen wir hinter OTOBO, entwickeln die Open Source-Plattform weiter und bieten Business Services dazu an.</li>
<li>Dabei ist uns wichtig: OTOBO ist 100 % lizenzkostenfrei und Open Source und soll das bleiben.</li>
<li>Du entwickelst Feature Add-ons für konkrete Kundenprojekte – agil und effizient. Wenn du magst, auch mit Kundenkontakt. Häufig so, dass sie im Nachgang in den Standard wandern.</li>
<li>Du findest nachhaltige Lösungen, die sich in die bestehende Codebase einfügen und so flexibel sind, dass sie in unterschiedlichen Szenarien funktionieren.</li>
<li>Du arbeitest im inhabergeführten Unternehmen mit stabiler Finanzierung. Kein Start-up-Hype. Keine Ambitionen in zwei Jahren meistbietend zu verkaufen. Stattdessen: Anforderungen aus der Praxis und Austausch mit der Community in aller Welt.</li>
<li>Wir arbeiten verteilt – ein Teil des Teams ist regelmäßig im Office, ein Teil arbeitet weitgehend remote (in Deutschland, Irland, Portugal). Wir stehen über unsere Chat-Plattform Element und die Video-Plattform BigBlueButton im täglichen Austausch. Im wöchentlichen Team-Call tauschen wir uns OTOBO-übergreifend über laufende Projekte aus.</li>
<li>Deine Arbeitszeiten erfasst du selbständig.</li>
<li>Wie du deine Arbeit im Detail organisierst ist deine Sache.</li>
<li>Ca. 4-mal im Jahr treffen wir uns live auf dem Hof am Teich oder an einer anderen schönen Location – der gute Team Spirit ist uns wichtig.</li>
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</div></section></p></div>
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<div  class='hr av-22slbbp-b65cfbd6297af7c054f8a159c8dfea4c hr-invisible  avia-builder-el-25  el_after_av_heading  el_before_av_textblock '><span class='hr-inner '><span class="hr-inner-style"></span></span></div><br />
<section  class='av_textblock_section av-1ip9shh-d7aec11b3039aecaeb4324e20096ae9c '   itemscope="itemscope" itemtype="https://schema.org/BlogPosting" itemprop="blogPost" ><div class='avia_textblock'  itemprop="text" ><p>Die Rother OSS GmbH | Team OTOBO ist das Unternehmen hinter der Open Source-Service Management-Plattform OTOBO. Seit 2011 am Start und inhabergeführt.</p>
<p>Als Source Code-Owner und Maintainer betreuen wir das Open Source-Projekt und entwickeln den Standard gemeinsam mit Partnern und der Community weiter. Zugleich begleiten wir Kunden bei der Einführung und Anpassung, im Betrieb und beim gezielten Ausbau des Tools.</p>
<p>Unsere Base haben wir auf einem historischen Dreiseithof bei Straubing. Mit Treppenturm, runden Fenstern, Schwimmteich und Harry vor der Tür ist das Office so einzigartig wie wir &#8211; und unsere Arbeitsmodelle.</p>
<p>Während der Nutzerkreis wächst, ist das OTOBO-Team klein und familiär geblieben. Wir sind überzeugt, dass Zusammenarbeit und geteiltes Wissen stärker sind als Konkurrenzdenken und Abgrenzung und dass echte Innovationen entstehen, wo Menschen mit Zuversicht und einem positiven Blick in die Zukunft zusammenarbeiten.</p>
<p>Was wir außerdem sind: Zupackend, verdammt umgänglich und gut gelaunt.</p>
<p>In allem, was wir tun, legen wir Wert auf Eigenverantwortung, hohe Qualität und Wertschätzung.</p>
<p>Hier erfährst du mehr <a href="https://otobo.io/de/unternehmen/karriere/" target="_blank" rel="noopener">über uns</a>.</p>
</div></section></p></div>
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</div><h3 class='av-special-heading-tag '  itemprop="headline"  >Klingt interessant? Dann bewirb dich jetzt!</h3><div class="special-heading-border"><div class="special-heading-inner-border"></div></div></div><br />

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<section  class='av_textblock_section av-ke621h-520bf615b4e500d1227d21be1d79b76e '   itemscope="itemscope" itemtype="https://schema.org/BlogPosting" itemprop="blogPost" ><div class='avia_textblock'  itemprop="text" ><p>Wir freuen uns darauf, dich kennenzulernen!</p>
<p>Rother OSS GmbH<br />
Human Resources<br />
Grit Rother<br />
Oberwalting 31<br />
94339 Leiblfing</p>
<p>Deutschland</p>
<p>+49 9427 68 39 000</p>
<p><a href="mailto:jobs@otobo.io">jobs@otobo.io</a></p>
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data-av_iconfont='entypo-fontello'  tabindex='-1'>Zurück</a><a href='#next' class='next-slide av-horizontal-gallery-next' aria-hidden='true' data-av_icon='' data-av_iconfont='entypo-fontello'  tabindex='-1'>Weiter</a></div><div class='avia-slideshow-dots avia-slideshow-controls av-horizontal-gallery-dots fade-in'><a href='#1' class='goto-slide active' >1</a><a href='#2' class='goto-slide ' >2</a><a href='#3' class='goto-slide ' >3</a><a href='#4' class='goto-slide ' >4</a><a href='#5' class='goto-slide ' >5</a><a href='#6' class='goto-slide ' >6</a></div><div class='av-horizontal-gallery-inner' data-av-height='15'><div class="av-horizontal-gallery-slider"><div class="av-horizontal-gallery-wrap noHover"><img decoding="async" fetchpriority="high" class="wp-image-33375 avia-img-lazy-loading-not-33375 av-horizontal-gallery-img" width="827" height="880" src="https://otobo.io/wp-content/uploads/2024/11/Karriere-9-e1733918013453.jpg" title="Karriere 9" alt="Perl-Entwickler | Fullstack 11" srcset="https://otobo.io/wp-content/uploads/2024/11/Karriere-9-e1733918013453.jpg 827w, https://otobo.io/wp-content/uploads/2024/11/Karriere-9-e1733918013453-282x300.jpg 282w, https://otobo.io/wp-content/uploads/2024/11/Karriere-9-e1733918013453-768x817.jpg 768w, https://otobo.io/wp-content/uploads/2024/11/Karriere-9-e1733918013453-663x705.jpg 663w" sizes="(max-width: 827px) 100vw, 827px"><a href="https://otobo.io/wp-content/uploads/2024/11/Karriere-9-1030x839.jpg" class="av-horizontal-gallery-link" aria-hidden="true" data-av_icon="" data-av_iconfont="entypo-fontello" title="Karriere 9" alt=""></a></div><div class="av-horizontal-gallery-wrap noHover"><img decoding="async" fetchpriority="high" class="wp-image-33373 avia-img-lazy-loading-not-33373 av-horizontal-gallery-img" width="991" height="880" src="https://otobo.io/wp-content/uploads/2024/11/Karriere-8-e1733918293521.jpg" title="Karriere 8" alt="Perl-Entwickler | Fullstack 12" srcset="https://otobo.io/wp-content/uploads/2024/11/Karriere-8-e1733918293521.jpg 991w, https://otobo.io/wp-content/uploads/2024/11/Karriere-8-e1733918293521-300x266.jpg 300w, https://otobo.io/wp-content/uploads/2024/11/Karriere-8-e1733918293521-768x682.jpg 768w, https://otobo.io/wp-content/uploads/2024/11/Karriere-8-e1733918293521-705x626.jpg 705w" sizes="(max-width: 991px) 100vw, 991px"><a href="https://otobo.io/wp-content/uploads/2024/11/Karriere-8-1030x839.jpg" class="av-horizontal-gallery-link" aria-hidden="true" data-av_icon="" data-av_iconfont="entypo-fontello" title="Karriere 8" alt=""></a></div><div class="av-horizontal-gallery-wrap noHover"><img decoding="async" fetchpriority="high" class="wp-image-33377 avia-img-lazy-loading-not-33377 av-horizontal-gallery-img" width="1080" height="880" src="https://otobo.io/wp-content/uploads/2024/11/Karriere-10.jpg" title="Karriere 10" alt="Perl-Entwickler | Fullstack 13" srcset="https://otobo.io/wp-content/uploads/2024/11/Karriere-10.jpg 1080w, https://otobo.io/wp-content/uploads/2024/11/Karriere-10-300x244.jpg 300w, https://otobo.io/wp-content/uploads/2024/11/Karriere-10-1030x839.jpg 1030w, https://otobo.io/wp-content/uploads/2024/11/Karriere-10-768x626.jpg 768w, https://otobo.io/wp-content/uploads/2024/11/Karriere-10-705x574.jpg 705w" sizes="(max-width: 1080px) 100vw, 1080px"><a href="https://otobo.io/wp-content/uploads/2024/11/Karriere-10-1030x839.jpg" data-srcset="https://otobo.io/wp-content/uploads/2024/11/Karriere-10-1030x839.jpg 1030w, https://otobo.io/wp-content/uploads/2024/11/Karriere-10-300x244.jpg 300w, https://otobo.io/wp-content/uploads/2024/11/Karriere-10-768x626.jpg 768w, https://otobo.io/wp-content/uploads/2024/11/Karriere-10-705x574.jpg 705w, https://otobo.io/wp-content/uploads/2024/11/Karriere-10.jpg 1080w" data-sizes="(max-width: 1030px) 100vw, 1030px" class="av-horizontal-gallery-link" aria-hidden="true" data-av_icon="" data-av_iconfont="entypo-fontello" title="Karriere 10" alt=""></a></div><div class="av-horizontal-gallery-wrap noHover"><img decoding="async" fetchpriority="high" class="wp-image-33379 avia-img-lazy-loading-not-33379 av-horizontal-gallery-img" width="1080" height="880" src="https://otobo.io/wp-content/uploads/2024/11/Karriere-11.jpg" title="Karriere 11" alt="Perl-Entwickler | Fullstack 14" srcset="https://otobo.io/wp-content/uploads/2024/11/Karriere-11.jpg 1080w, https://otobo.io/wp-content/uploads/2024/11/Karriere-11-300x244.jpg 300w, https://otobo.io/wp-content/uploads/2024/11/Karriere-11-1030x839.jpg 1030w, https://otobo.io/wp-content/uploads/2024/11/Karriere-11-768x626.jpg 768w, https://otobo.io/wp-content/uploads/2024/11/Karriere-11-705x574.jpg 705w" sizes="(max-width: 1080px) 100vw, 1080px"><a href="https://otobo.io/wp-content/uploads/2024/11/Karriere-11-1030x839.jpg" data-srcset="https://otobo.io/wp-content/uploads/2024/11/Karriere-11-1030x839.jpg 1030w, https://otobo.io/wp-content/uploads/2024/11/Karriere-11-300x244.jpg 300w, https://otobo.io/wp-content/uploads/2024/11/Karriere-11-768x626.jpg 768w, https://otobo.io/wp-content/uploads/2024/11/Karriere-11-705x574.jpg 705w, https://otobo.io/wp-content/uploads/2024/11/Karriere-11.jpg 1080w" data-sizes="(max-width: 1030px) 100vw, 1030px" class="av-horizontal-gallery-link" aria-hidden="true" data-av_icon="" data-av_iconfont="entypo-fontello" title="Karriere 11" alt=""></a></div><div class="av-horizontal-gallery-wrap noHover"><img decoding="async" fetchpriority="high" class="wp-image-33381 avia-img-lazy-loading-not-33381 av-horizontal-gallery-img" width="1080" height="880" src="https://otobo.io/wp-content/uploads/2024/11/Karriere-12.jpg" title="Karriere 12" alt="Perl-Entwickler | Fullstack 15" srcset="https://otobo.io/wp-content/uploads/2024/11/Karriere-12.jpg 1080w, https://otobo.io/wp-content/uploads/2024/11/Karriere-12-300x244.jpg 300w, https://otobo.io/wp-content/uploads/2024/11/Karriere-12-1030x839.jpg 1030w, https://otobo.io/wp-content/uploads/2024/11/Karriere-12-768x626.jpg 768w, https://otobo.io/wp-content/uploads/2024/11/Karriere-12-705x574.jpg 705w" sizes="(max-width: 1080px) 100vw, 1080px"><a href="https://otobo.io/wp-content/uploads/2024/11/Karriere-12-1030x839.jpg" data-srcset="https://otobo.io/wp-content/uploads/2024/11/Karriere-12-1030x839.jpg 1030w, https://otobo.io/wp-content/uploads/2024/11/Karriere-12-300x244.jpg 300w, https://otobo.io/wp-content/uploads/2024/11/Karriere-12-768x626.jpg 768w, https://otobo.io/wp-content/uploads/2024/11/Karriere-12-705x574.jpg 705w, https://otobo.io/wp-content/uploads/2024/11/Karriere-12.jpg 1080w" data-sizes="(max-width: 1030px) 100vw, 1030px" class="av-horizontal-gallery-link" aria-hidden="true" data-av_icon="" data-av_iconfont="entypo-fontello" title="Karriere 12" alt=""></a></div><div class="av-horizontal-gallery-wrap noHover"><img decoding="async" fetchpriority="high" class="wp-image-33383 avia-img-lazy-loading-not-33383 av-horizontal-gallery-img" width="961" height="880" src="https://otobo.io/wp-content/uploads/2024/11/Karriere-13-e1733918256486.jpg" title="Karriere 13" alt="Perl-Entwickler | Fullstack 16" srcset="https://otobo.io/wp-content/uploads/2024/11/Karriere-13-e1733918256486.jpg 961w, https://otobo.io/wp-content/uploads/2024/11/Karriere-13-e1733918256486-300x275.jpg 300w, https://otobo.io/wp-content/uploads/2024/11/Karriere-13-e1733918256486-768x703.jpg 768w, https://otobo.io/wp-content/uploads/2024/11/Karriere-13-e1733918256486-705x646.jpg 705w" sizes="(max-width: 961px) 100vw, 961px"><a href="https://otobo.io/wp-content/uploads/2024/11/Karriere-13-1030x839.jpg" class="av-horizontal-gallery-link" aria-hidden="true" data-av_icon="" data-av_iconfont="entypo-fontello" title="Karriere 13" alt=""></a></div></div></div></div>
]]></content:encoded>
					
		
		
			</item>
		<item>
		<title>Junior Consultant (m/w/d)</title>
		<link>https://otobo.io/de/junior-consultant-otrs-otobo/</link>
		
		<dc:creator><![CDATA[Pia Cebic]]></dc:creator>
		<pubDate>Fri, 02 Jan 2026 08:00:46 +0000</pubDate>
				<category><![CDATA[Beratung]]></category>
		<category><![CDATA[Jobs]]></category>
		<category><![CDATA[Stellenprofil]]></category>
		<guid isPermaLink="false">https://otobo.io/?p=33805</guid>

					<description><![CDATA[]]></description>
										<content:encoded><![CDATA[
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</div><h1 class='av-special-heading-tag '  itemprop="headline"  >Junior Consultant (m/w/d)</h1><div class="special-heading-border"><div class="special-heading-inner-border"></div></div></div><br />

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Zum nächstmöglichen Zeitpunkt<br />
Vor Ort oder remote/hybrid &amp; vor Ort beim Kunden</p>
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<div  class='flex_column av-2kcp87b-5baeea68e005fdc0b9835f31901e9ebd av_one_full  avia-builder-el-5  el_after_av_section  el_before_av_one_half  avia-builder-el-first  first flex_column_div  '     ><p>
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<section  class='av_textblock_section av-m4moz5o9-9c318666281053e2641d50e75f549a5f '   itemscope="itemscope" itemtype="https://schema.org/BlogPosting" itemprop="blogPost" ><div class='avia_textblock wp_w_h2sub'  itemprop="text" ><p>Du wolltest schon immer für ein echtes Open-Source-Projekt arbeiten? Microsoft-Produkte sind für dich nicht automatisch erste Wahl und Vim ist für dich kein Vogel? Dann bist du hier richtig:</p>
<p>Als Maintainer hinter dem Open-Source-Projekt OTOBO unterstützen wir unsere Kunden dabei, das Tool optimal auf ihre Anforderungen anzupassen – jetzt suchen wir dich als Verstärkung für unser Consulting-Team.</p>
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<div  class='hr av-m4ldwata-0461758c95171b7261180b051516a550 hr-invisible  avia-builder-el-7  el_after_av_textblock  el_before_av_textblock '><span class='hr-inner '><span class="hr-inner-style"></span></span></div><br />
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<p>Du hörst aktiv zu, stellst die richtigen Fragen und kannst dich gut in die Bedürfnisse und Perspektiven anderer hineinversetzen. Auch wenn du noch am Anfang stehst, verstehst du es, komplexe Themen zu durchdringen und sie für andere verständlich zu erklären.</p>
<p>Und ja, wir wissen: Das ist viel verlangt. Aber wir sind uns sicher: Es gibt dich da draußen!</p>
</div></section></p></div>
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<div  class='hr av-oz5ju4-b3f347488ada2f42c898c23146c93e3b hr-invisible  avia-builder-el-11  el_after_av_heading  el_before_av_textblock '><span class='hr-inner '><span class="hr-inner-style"></span></span></div><br />
<section  class='av_textblock_section av-lusfhoqh-8c2f59fee0d4768564a82165cb91fca0 '   itemscope="itemscope" itemtype="https://schema.org/BlogPosting" itemprop="blogPost" ><div class='avia_textblock'  itemprop="text" ><p>Als Junior Consultant sitzt du an der Quelle und trägst du dazu bei, dass unsere Kundenprojekte rund laufen und User ihr OTOBO optimal für sich zu nutzen wissen.</p>
<p>Du arbeitest eng mit den OTOBO Consultants und unserem Support zusammen. Dabei reicht das Spektrum deiner Tätigkeiten von der Beteiligung an Beratung und Training bis zur praktischen Umsetzung. Von der Installation und initialen Einrichtung über die Integration in die Systemlandschaft und Trainings bis zum weiteren Ausbau über viele Jahre gewachsener Systeme, Prozessberatung und Konzeption ganz neuer Funktionalitäten.</p>
<p>Außerdem spielst du eine tragende Rolle beim Erstellen der OTOBO Doku, von &#8222;How to&#8220;-Artikeln und Videomaterial, das Usern den Einstieg in die Software erleichtert. Dabei bist du die Verbindung zwischen unseren Kunden, Entwicklung und Support sowie dem Marketing und arbeitest eng mit allen Teams zusammen, um optimale Ergebnisse zu erzielen.</p>
<p><strong>Einige Beispiele für die Aufgaben, die dich erwarten:</strong></p>
<ul>
<li>Beteiligung an Kundenprojekten im Rahmen des Consultings, z. B.
<ul>
<li>Unterstützung bei der Analyse von Prozessen, Systemen oder Strukturen und beim Erarbeiten individueller Lösungen</li>
<li>Praktische Umsetzung: Systemkonfiguration, Anbindungen etc.</li>
<li>Dokumentieren von Ergebnissen und Lösungsansätzen</li>
<li>Interaktion mit Kunden und der Community – remote und vor Ort, in Workshops, im OTOBO Forum</li>
</ul>
</li>
<li>Beteiligung am Ausbau der OTOBO Doku, von technischen Artikeln und ggf. kurzen HowTo-Videos &#8211; wenn du magst</li>
</ul>
</div></section></p></div>

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<li>Du bist Open Source begeistert, Teamplayer und Kommunikationstalent</li>
<li>Linux ist deine Welt</li>
<li>Du hast ein abgeschlossenes IT-Studium oder entsprechende Berufserfahrung</li>
<li>Du hast bereits Kenntnisse in der Administration von Linux-/Unix-Distributionen, Docker-Umgebungen und gängigen Datenbanksystemen wie MySQL und MariaDB und bist vertraut mit Webservern und Webtechnologien</li>
<li>Du hast erste Erfahrungen mit Ticketsystemen – OTRS, OTOBO oder ähnlichen Tools</li>
<li>ITIL und ISMS sind dir ein Begriff</li>
<li>Du arbeitest gewissenhaft und optimierst gern, kannst dich gut in andere hineinversetzen, bist analytisch stark und hast Spaß daran, Dinge zu erklären</li>
<li>Du hast kein Problem damit, sowohl remote als auch direkt beim Kunden vor Ort zu arbeiten</li>
<li>Du wohnst in Deutschland und sprichst sehr gutes Deutsch und gutes Englisch.</li>
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<div  class='hr av-1kwl0ct-65f934c2c3f0a630df6f1650f09e8edd hr-invisible  avia-builder-el-26  el_after_av_heading  el_before_av_textblock '><span class='hr-inner '><span class="hr-inner-style"></span></span></div><br />
<section  class='av_textblock_section av-1caklnx-ff48c11b6fb73afc6f0f064afe0d5faa '   itemscope="itemscope" itemtype="https://schema.org/BlogPosting" itemprop="blogPost" ><div class='avia_textblock'  itemprop="text" ><p>Die Rother OSS GmbH | Team OTOBO ist das Unternehmen hinter der Open Source-Service Management-Plattform OTOBO. Seit 2011 am Start und inhabergeführt.</p>
<p>Als Source-Code-Owner und Maintainer betreuen wir das Open Source-Projekt und entwickeln den Standard gemeinsam mit Partnern und der Community weiter. Zugleich begleiten wir Kunden bei der Einführung und Anpassung, im Betrieb und beim gezielten Ausbau des Tools.</p>
<p>Unsere Base haben wir auf einem historischen Dreiseithof bei Straubing. Mit Treppenturm, runden Fenstern, Schwimmteich und Harry vor der Tür ist das Office so einzigartig wie wir &#8211; und unsere Arbeitsmodelle.</p>
<p>Während der Nutzerkreis wächst, ist das OTOBO-Team klein und familiär geblieben. Wir sind überzeugt, dass Zusammenarbeit und geteiltes Wissen stärker sind als Konkurrenzdenken und Abgrenzung und dass echte Innovationen entstehen, wo Menschen mit Zuversicht und einem positiven Blick in die Zukunft zusammenarbeiten.</p>
<p>Was wir außerdem sind: Zupackend, verdammt umgänglich und gut gelaunt.</p>
<p>In allem, was wir tun, legen wir Wert auf Eigenverantwortung, hohe Qualität und Wertschätzung.</p>
<p>Hier erfährst du <a href="https://otobo.io/de/unternehmen/karriere/" target="_blank" rel="noopener">mehr über uns</a>.</p>
</div></section></p></div>
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<section  class='av_textblock_section av-m4ld492v-42d2ac024913a7c29c738fc9c121bd04 '   itemscope="itemscope" itemtype="https://schema.org/BlogPosting" itemprop="blogPost" ><div class='avia_textblock'  itemprop="text" ><ul>
<li>Hier hast du die seltene Chance in einem Open-Source-Projekt zu arbeiten: OTOBO ist 100 % lizenzkostenfrei und Open Source</li>
<li>In Workshops immer wieder zu hören, wie cool Kunden das Open Source Projekt finden, und ihre Begeisterung dafür zu erleben, wie flexibel sich das Tool an ihre Anforderungen anpasst, macht uns stolz und glücklich</li>
<li>Unsere Consultants sind 4 Tage pro Woche im Workshop, der Freitag gehört internen Themen</li>
<li>Workshops finden zum großen Teil remote statt. Gerade die ersten Termine aber gern auch beim Kunden</li>
<li>Du bist eng ins Consulting-Team eingebunden, lernst von den Kollegen, bringst frische Perspektiven ein und sammelst praktische Erfahrung in Kundenprojekten</li>
<li>Wir arbeiten verteilt – ein Teil des Teams ist regelmäßig im Office, ein Teil arbeitet weitgehend remote (in Deutschland, Österreich, Irland und Portugal). Wir stehen über unsere Chat-Plattform Element und die Video</li>
<li>Plattform BigBlueButton im täglichen Austausch. Im wöchentlichen Team-Call tauschen wir uns OTOBO-übergreifend über laufende Projekte aus</li>
<li>Du arbeitest auf dem Hof, von Zuhause oder hybrid – your choice</li>
<li>Deine Arbeitszeiten erfasst du selbständig</li>
<li>Ca. 4-mal im Jahr treffen wir uns live am Schwimmteich oder an einer anderen schönen Location – der gute Team Spirit ist uns wichtig!</li>
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</div><h3 class='av-special-heading-tag '  itemprop="headline"  >Klingt interessant? Dann bewirb dich jetzt!</h3><div class="special-heading-border"><div class="special-heading-inner-border"></div></div></div><br />
<section  class='av_textblock_section av-lusfijq3-70a24a60c3eda2bbc32628465ee5594b '   itemscope="itemscope" itemtype="https://schema.org/BlogPosting" itemprop="blogPost" ><div class='avia_textblock'  itemprop="text" ><p>Wir freuen uns darauf, dich kennenzulernen!</p>
</div></section><br />
<section  class='av_textblock_section av-25vxtz-b94ae91ba83cb89d38b2e9bdc8039cc2 '   itemscope="itemscope" itemtype="https://schema.org/BlogPosting" itemprop="blogPost" ><div class='avia_textblock'  itemprop="text" ><p>Rother OSS GmbH<br />
Human Resources<br />
Grit Rother<br />
Oberwalting 31<br />
94339 Leiblfing</p>
<p>+49 9427 68 39 000</p>
<p><a href="mailto:jobs@otobo.io">jobs@otobo.io</a></p>
</div></section></p></div>
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srcset="https://otobo.io/wp-content/uploads/2024/11/Karriere-9-e1733918013453.jpg 827w, https://otobo.io/wp-content/uploads/2024/11/Karriere-9-e1733918013453-282x300.jpg 282w, https://otobo.io/wp-content/uploads/2024/11/Karriere-9-e1733918013453-768x817.jpg 768w, https://otobo.io/wp-content/uploads/2024/11/Karriere-9-e1733918013453-663x705.jpg 663w" sizes="(max-width: 827px) 100vw, 827px"><a href="https://otobo.io/wp-content/uploads/2024/11/Karriere-9-1030x839.jpg" class="av-horizontal-gallery-link" aria-hidden="true" data-av_icon="" data-av_iconfont="entypo-fontello" title="Karriere 9" alt=""></a></div><div class="av-horizontal-gallery-wrap noHover"><img decoding="async" fetchpriority="high" class="wp-image-33373 avia-img-lazy-loading-not-33373 av-horizontal-gallery-img" width="991" height="880" src="https://otobo.io/wp-content/uploads/2024/11/Karriere-8-e1733918293521.jpg" title="Karriere 8" alt="Junior Consultant (m/w/d) 22" srcset="https://otobo.io/wp-content/uploads/2024/11/Karriere-8-e1733918293521.jpg 991w, https://otobo.io/wp-content/uploads/2024/11/Karriere-8-e1733918293521-300x266.jpg 300w, https://otobo.io/wp-content/uploads/2024/11/Karriere-8-e1733918293521-768x682.jpg 768w, https://otobo.io/wp-content/uploads/2024/11/Karriere-8-e1733918293521-705x626.jpg 705w" sizes="(max-width: 991px) 100vw, 991px"><a href="https://otobo.io/wp-content/uploads/2024/11/Karriere-8-1030x839.jpg" class="av-horizontal-gallery-link" aria-hidden="true" data-av_icon="" data-av_iconfont="entypo-fontello" title="Karriere 8" alt=""></a></div><div class="av-horizontal-gallery-wrap noHover"><img decoding="async" fetchpriority="high" class="wp-image-33377 avia-img-lazy-loading-not-33377 av-horizontal-gallery-img" width="1080" height="880" src="https://otobo.io/wp-content/uploads/2024/11/Karriere-10.jpg" title="Karriere 10" alt="Junior Consultant (m/w/d) 23" srcset="https://otobo.io/wp-content/uploads/2024/11/Karriere-10.jpg 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https://otobo.io/wp-content/uploads/2024/11/Karriere-11-768x626.jpg 768w, https://otobo.io/wp-content/uploads/2024/11/Karriere-11-705x574.jpg 705w, https://otobo.io/wp-content/uploads/2024/11/Karriere-11.jpg 1080w" data-sizes="(max-width: 1030px) 100vw, 1030px" class="av-horizontal-gallery-link" aria-hidden="true" data-av_icon="" data-av_iconfont="entypo-fontello" title="Karriere 11" alt=""></a></div><div class="av-horizontal-gallery-wrap noHover"><img decoding="async" fetchpriority="high" class="wp-image-33381 avia-img-lazy-loading-not-33381 av-horizontal-gallery-img" width="1080" height="880" src="https://otobo.io/wp-content/uploads/2024/11/Karriere-12.jpg" title="Karriere 12" alt="Junior Consultant (m/w/d) 25" srcset="https://otobo.io/wp-content/uploads/2024/11/Karriere-12.jpg 1080w, https://otobo.io/wp-content/uploads/2024/11/Karriere-12-300x244.jpg 300w, https://otobo.io/wp-content/uploads/2024/11/Karriere-12-1030x839.jpg 1030w, https://otobo.io/wp-content/uploads/2024/11/Karriere-12-768x626.jpg 768w, https://otobo.io/wp-content/uploads/2024/11/Karriere-12-705x574.jpg 705w" sizes="(max-width: 1080px) 100vw, 1080px"><a href="https://otobo.io/wp-content/uploads/2024/11/Karriere-12-1030x839.jpg" data-srcset="https://otobo.io/wp-content/uploads/2024/11/Karriere-12-1030x839.jpg 1030w, https://otobo.io/wp-content/uploads/2024/11/Karriere-12-300x244.jpg 300w, https://otobo.io/wp-content/uploads/2024/11/Karriere-12-768x626.jpg 768w, https://otobo.io/wp-content/uploads/2024/11/Karriere-12-705x574.jpg 705w, https://otobo.io/wp-content/uploads/2024/11/Karriere-12.jpg 1080w" data-sizes="(max-width: 1030px) 100vw, 1030px" class="av-horizontal-gallery-link" aria-hidden="true" data-av_icon="" data-av_iconfont="entypo-fontello" title="Karriere 12" alt=""></a></div><div class="av-horizontal-gallery-wrap noHover"><img decoding="async" fetchpriority="high" class="wp-image-33383 avia-img-lazy-loading-not-33383 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