[Andreas Erhard]

Hi OTOBO community,

I’m currently struggeling with ACLs and don’t know if its just me or there is a bug in OTOBO.

GOAL:
Limit available customer users based on the selected queue in agent view when creating a new email or phone ticket.
Why? We have queues where only internal tickets should be and even an agent shouldn’t be able to create a external customer ticket in those queues.

 

What I got working so far:
Hide specific states or priorities based on selected queue, but unfortunately I can’t get the customer user dropdown limited to my patterns defined in the ACL config.

 

What ACL did I try?

  ConfigChange:
    Possible:
      Ticket:
        CustomerUserID:
        - test-customer-user
  ConfigMatch:
    Properties:
      Ticket:
        Queue:
        - TestQueue

 

Am I just trying the impossible or is there anything else I could try to get this working?

 

Thanks in advance for your help and tips!
Andreas

[Renée Bäcker]

That’s not possible. The customer user search results are not restricted by ACLs. That would need development…

[Autor]

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