[Carlo Varnero]

Hi, i’m facing a redirection loop after updating from version 11.0.8 to 11.0.9.

Right after login Agent is faced with a page where you have to click on a link to accept changes: https://xxxxx/otobo/index.pl?Action=AgentInfo;Accept=1

Clicking on the link causes a redirection loop. What have I missed in the upgrade procedure?

loop:

xxxxxx - - [15/May/2025:11:00:34 +0200] "GET /otobo/index.pl?Action=AgentInfo;Accept=1 HTTP/1.1" 302 240 "https://xxxxxx/otobo/index.pl?Action=AgentInfo" "Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/17.6 Safari/605.1.15"
xxxxxx - - [15/May/2025:11:00:34 +0200] "GET /otobo/index.pl?Action=AgentInfo;Accept=1 HTTP/1.1" 302 240 "https://xxxxxx/otobo/index.pl?Action=AgentInfo" "Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/17.6 Safari/605.1.15"
xxxxxx - - [15/May/2025:11:00:34 +0200] "GET /otobo/index.pl?Action=AgentInfo;Accept=1 HTTP/1.1" 302 240 "https://xxxxxx/otobo/index.pl?Action=AgentInfo" "Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/17.6 Safari/605.1.15"
xxxxxx - - [15/May/2025:11:00:34 +0200] "GET /otobo/index.pl?Action=AgentInfo;Accept=1 HTTP/1.1" 302 240 "https://xxxxxx/otobo/index.pl?Action=AgentInfo" "Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/17.6 Safari/605.1.15"

this is how the upgrade has been done:

as root
systemctl stop postfix
systemctl stop apache2
systemctl stop cron

as user otobo:
cd /opt/otobo
bin/Cron.sh stop
bin/otobo.Daemon.pl stop

as root:
cd otobo-install/
cp -r otobo-11.0.9/* /opt/otobo
cd ..
cp backup/Config.pm otobo/Kernel/
/opt/otobo/bin/otobo.SetPermissions.pl –skip-article-dir

as user otobo:
perl /opt/otobo/bin/otobo.CheckModules.pl –list
/opt/otobo/bin/otobo.Console.pl Admin::Package::ReinstallAll
/opt/otobo/bin/otobo.Console.pl Admin::Package::UpgradeAll
/opt/otobo/bin/otobo.Console.pl Maint::Config::Rebuild
bin/otobo.Daemon.pl start
bin/Cron.sh start

as root:
systemctl start postfix
systemctl start apache2
systemctl start cron

 

regards

[Sven Oesterling]

Hi Carlo,

this is a regression of the latest patch which was overlooked. I just fixed it in the code: https://github.com/RotherOSS/otobo/issues/4342 We will plan another patch, asap.

To fix it on your side before that, please either directly swap the affected file on your system. (Download it from github: https://github.com/RotherOSS/otobo/blob/rel-11_0/Kernel/Modules/AgentInfo.pm (or wget https://github.com/RotherOSS/otobo/raw/refs/heads/rel-11_0/Kernel/Modules/AgentInfo.pm) and just copy it to your Kernel/Modules/AgentInfo.pm.) Or alternatively temporarily disable the AgentInfo functionality by running the following Console command, which will reset the SysConfig setting:

bin/otobo.Console.pl Admin::Config::Update --setting-name 'PreApplicationModule###AgentInfo' --valid 0

Sorry for the inconvenience, Sven

[Carlo Varnero]

Thanks editing AgentInfo.pm worked

[Autor]

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