[Ludovico Donatelli]

In Customer Panel the „to:“ field shows ALL the queues.

How can i make so that only the queue relevant for the user is shown?

example in picture

[Ludovico Donatelli]

what i need is for the Customer User to be linked to a fixed Queue.

How can i achieve this?

The customer user is in the same group as the queue but i dont‘ find any setting to set the Queue based on the user’s Group.

 

[marcel-graf]

This reply has been marked as private.

[Stefan Abel]

Hello Ludovico,

I’m not sure if I understand what you want.

One way would be using the ACLs. There you can hide (PossibleNot) Queues for e.g. the Frontend-Action CustomerTicketMessage.

https://doc.otobo.org/manual/admin/11.0/en/content/administration-area/processes-automation/access-control-lists.html

Another way would be a setting called „CustomerPanelOwnSelection“ which is there to re-name the Queues compared to the Agent Frontend. But at the same time it hides all Queues that have not been named in there.

But this is a general setting for CustomerTicketMessage and you can’t put any filter like for a customer number in there.

I hope this helps.

Cheers
Stefan

[Autor]

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