Schlagwörter: email, outlook, Postmaster Filters
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AutorBeiträge
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11. Dezember 2022 um 23:21 Uhr - Views: 508 #14406
Hi
I found that very often Outlook/Exchange email are not parsed by Postmaster Filters.
Or, better: postmaster filter doesn’t find a simple work in the mail body.
Checking the “plain” format of those mails, I see that the body (not only the attachments) is base64 encoded.
I checked that otobo has a parameter to base64 encode outgoing mails, but I don’t find a similar parameter for the incoming messages..
Would be it difficult to add that option ?
Since the mail rendering is perfect in ticket-zoom, this means that the “base64 decoding engine” is already coded inside otobo: it would be enough to call it from inside the postmaster filter parsing script :-)
Unfortunately I am not a developer :-(
Another solution could be to force outlook not to send encoded bodies, but I have not fond it (“plain text” setting is not a real plain text :-( )
Last hint: this problem happens very frequently if outlook mail is a reply or forward. With “new mail” in plain text, usually, there is no problem.
Thank you very much
Julian
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