[zoltan.biro@amaris.com]

Hello,

can someone help me why the priority not updating during the ticket creation?

Ticket information screen after the ticket created:

I know there is a calculation matrix which based on Category/Impact and set the Priority but why there is Priority field on ticket creation page if it’s not applied?

After I can change at change priority :

Source of the issue: created an ACL which assign the 5 very high priority to Major SLA, 4 high to Minor…etc.

Many thanks for your help!

Best Regards!

Zoltan

[Autor]

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