[Dario Matic]

Hi,

I’ve managed to setup OTOBO but the installation will not go through after the Database step is initiated (creating db user and database) (2/4), it hands and outputs the error bellow.

This is the output I get on the web and httpd error log

1. Web output:
Gateway Timeout
The gateway did not receive a timely response from the upstream server or application.


2. Apache error_log
[Tue Feb 02 16:06:04.443518 2021] [cgid:warn] [pid 3693:tid 139740535822080] [client x.x.x.x:62116] AH01220: Timeout waiting for output from CGI script /opt/otobo/bin/cgi-bin/installer.pl, referer: http://x.x.x.x/otobo/installer.pl
[Tue Feb 02 16:06:04.443614 2021] [cgid:error] [pid 3693:tid 139740535822080] [client x.x.x.x:62116] Script timed out before returning headers: installer.pl, referer: http://x.x.x.x/otobo/installer.pl

[Stefan Rother]

Dear Dario,

thanks for your request!

Your error is really strange.

At the moment I’m not thinking of an OTOBO problem, but rather network problems or other environmental problems, but I can’t say for sure. Also a not properly configured Apache2 webserver could be the reason.

As a workaround, I would recommend repeating the installation via Docker and Docker Compose. This is very quick and afterwards you can be sure that OTOBO is 100% correctly configured. You can find instructions at: https://doc.otobo.org/manual/installation/stable/en/content/installation-docker.html

If you need support, we can also carry out the installation for you or fix the error. If you need assistance, please send a message to hallo@otobo.de.

With kind regards from Germany and sorry that I have no detailed fix for you!

Stefan

Team OTOBO

[tim-golz]

Hi,

the same her – Debian 10.10 with Docker, Nginx as Proxy and Apache2.

/var/lib/mysql/otobo gets filled to 16 MB and then nothing happens at the Frontend.

I tried it two times. Now I am trying with another VM, the server is acting very sow. Maybe this is causing the problem.

Schöne Grüße aus Norddeutschland

Tim- Ole

[Autor]

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