[Manu]

Hello!

I´ve a configuration problem, I add a new queue, that is visible if I create a new ticket but I can not see it in the tickets overview:

Queue config:

 

New Ticket:

 

If I need to see all my tickets of this queue I can not see the queue:

 

Any idea?

[marcel-graf]

Hi Manu,

is your agent in the group „users“ ?       Agenten <->Gruppenzuordnung

Greetings Marcel

[Manu]

Hi, Yes is in all groups.

I see an can work with all other queues.

May be a Database problem?

[marcel-graf]

does the the queue have min. 1 ticket? if not, you see not the queue.

if Yes,  you can delete the browser cache and do the following instructions:

# Delete cache files created by OTOBO.

bin/otobo.Console.pl Maint::Cache::Delete

# Rebuild the system configuration of OTOBO.

bin/otobo.Console.pl Maint::Config::Rebuild

 

 

[Manu]

Thanks! I solved something but still not work fine:

Commands:

sudo -u otobo bin/otobo.Console.pl Maint::Cache::Delete

sudo -u otobo bin/otobo.Console.pl Maint::Config::Rebuild

Both are DONE

I´ve 2 Tickets:

Sorry … I miss something … closed tickets disappear from the queue viewer …

Is there a way to view open and closed tickets from a queue?

Over ticket –> search I find all my tickets but over ticket queue, only the open ones

 

[marcel-graf]

is this a new otobo installation or a migration?

is this a docker based installation?

have you tried a other Otobo agent oder root@localhost?

closed Tickets can you find under -> Ansicht nach Status: Geschlossene Tickets

 

[Manu]

Thanks,

than is it an „not know to use“ problem …

Thanks now I can find all my tickets … I though there ist a  View to find ALL tickets, open to closed ;)

It is not a migration and no docker.

Thanks

[Autor]

Beiträge