[ivan ascas]

OTOBO version: 10.1
OTOBO installation type: apache 2

I’m using postman to call OTOBO webservices and it responds:
{
“Error”: {
“ErrorCode”: “TicketCreate.AuthFail”,
“ErrorMessage”: “TicketCreate: User could not be authenticated!”
}
}

 

Request :

url : https://tickets.consejocaba.org.ar/otobo/nph-genericinterface.pl/Webservice/ws1/TicketCreate

 

 

{
“UserLogin”: “ignecco”,
“Password”: “xxxxx”,
“Ticket”: {
“Title”: “created by Webservice request”,
“QueueID”: 5,
“CustomerUser”: “CustomerUser”,
“State”: “new”,
“PriorityID”: 1
},
“Article”: {
“CommunicationChannel”: “Email”,
“From”: “test@test.de”,
“Subject”: “Webservice Create Example”,
“Body”: “This was created by a Webservice request!”,
“ContentType”: “text/html charset=utf-8”
}
}

Is this user to be used a special service user or what user is it?
I used my user with which I access the OTOBO system for front-end use, and that one doesn’t work for me for postman

[marcel-graf]

Hi Ivan,

here a Postman example:

Post:   http://hostname/otobo/nph-genericinterface.pl/Webservice/TicketCreate/TicketCreate

{
“UserLogin”:”webservice”,
“Password”:”webservice”,
“Ticket”:{
“Title”:”Helpdesk my text”,
“QueueID”:”10″,
“LockID”:”1″,
“TypeID”:”4″,
“ServiceID”:””,
“SLAID”:””,
“StateID”:”4″,
“PriorityID”:”3″,
“CustomerUser”:”my_customer_user_email_adress@test.de”
},
“Article”:{
“ArticleTypeID”:”8″,
“SenderTypeID”:”1″,
“From”:”marcel.graf@erf24.de”,
“Subject”:”Helpdesk my text”,
“Body”:”Hallo IT-Support,<br /><br />bitte das Kennwort zurücksetzen.<br /><br /> Danke”,
“ContentType”:””,
“MimeType”:”text/html”,
“Charset”:”UTF8″
}
}

Greetings,

Marcel

 

 

 

• Diese Antwort wurde geändert vor 1 Monat, 1 Woche von marcel-graf.

[marcel-graf]

and the Webservice: (i used the Otobo Version 11.0.3)

 

—
Debugger:
DebugThreshold: debug
TestMode: ‘0’
Description: ”
FrameworkVersion: 11.0.3
Provider:
Operation:
TicketCreate:
Description: ”
IncludeTicketData: ‘0’
MappingInbound:
Type: Simple
MappingOutbound:
Type: Simple
Type: Ticket::TicketCreate
Transport:
Config:
AdditionalHeaders: ~
KeepAlive: ”
MaxLength: ‘10000000’
RouteOperationMapping:
TicketCreate:
RequestMethod:
– POST
Route: /TicketCreate
Type: HTTP::REST
RemoteSystem: ”
Requester:
Transport:
Type: ”

[Autor]

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