[AnteIde Marić]

Hi,

After I successfully migrated to OTOBO 10.1, I noticed that the login was very slow. It takes about 6 seconds. I tested that it depends on the “Settings” on the right, that is, how many widgets will be displayed on the home page. If I reduce the number of widgets, it speeds up tremendously. I have no problem with this on the OTRS 6 community edition, and it works much faster, but I don’t use HTTPS there, so maybe that’s the problem. Does anyone know how to fix this? If I stop “nginx” container OTOBO won’t work either on the HTTP. Does anyone know how to easily turn off HTTPS on an existing docker OTOBO installation?

Thank you

[AnteIde Marić]

Let’s say I isolated the problem. The problem is in the „Open Tickets / Need to be answered“ widget. It itself takes 6.36 seconds to load. That widget shows only 12 tickets. I don’t know what the problem is.

Help

[AnteIde Marić]

They make fun of me in the company that I don’t know how to set this up. Can anyone tell me if there is this problem? I work on OTOBO 10.1.

[marcel-graf]

Hello Antelde,

please try a cache delete and rebuild:

sudo docker exec -it otobo_web_1 bash

cd bin

./otobo.Console.pl Maint::Cache::Delete

./otobo.Console.pl Maint::Config::Rebuild –cleanup

KR,

Marcel

[AnteIde Marić]

Hi

Thank you for the answer!

Unfortunately, these actions reduced loading time only by 1 second, and now the loading of the „Open Tickets / Need to be answered“ widget takes 5 seconds, so I still have a problem.

[Autor]

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