[Jay Bee]

Good day,

I’m currently evaluating my options for the future of my service desk.
I’m wondering if a Znuny 6.5.x (latest) to Otobo is still an option?

Best regards and thanks for any responses.

[marcel-graf]

Hi Jay,

Znuny 7.x is also available. However, we use Otobo ourselves. Both systems are quite similar.

Otobo can be installed out of the box as a Docker. The user interface colors of both systems are different.

https://www.znuny.org/de/blog/gui-preview

Demo | OTOBO

Greetings,

Marcel

[Jay Bee]

Thank you Marcel,

I believe my original question was not phrased very wel.

I’m currently on Znuny 5.6.
I am asking if a Migration to Otobo is still possible?, or if the database schema is not supported for a migration.

[marcel-graf]

Hello Jay, I have no experience with this.

I think Znuny 5.6 is based on OTRS 6.0 and you can used the following manual.

https://doc.otobo.de/manual/installation/11.0/en/content/migration-from-otrs.html

Can you setup a second system (example: VM Clone or Backup Restore) and test the migration.

 

 

[Autor]

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