Hi Tasagore,

Thanks very much for your request!

At first glance, the agent interface is very similar, but we have incorporated a number of improvements here as well.

The OTOBO agent interface is also being upgraded, and preparations for this are already underway. I think that we will be able to publish the first information in our newsletter in the next few weeks.

Best wishes from Germany,

Stefan Rother

Team OTOBO

Just a quick note that, as a former OTRS user until 2016 or so and someone who likes slow incremental changes to UXs, I very much appreciated the similarities to the OTRS agent view and immediately felt at home.

Since many (most?) OTOBO implementors/agents will have a similar history, this would be a good strategy for future changes IMHO.