I simply adapted the nginx configuration to redirect a plain request to the interface. In my case, the snippet is

# always redirect to agent interface
location ~ ^/$ {
return 301 https://$host/otobo/index.pl;
}

Hello,

does anybody know about more elegant solution instead of simply redirecting? Also is there any chance to make to this possible without using nginx?

Thanks

It’s possible. I’ve done this.

Assuming that you will have the following:

• servicedesk.yourdomain.com – for the agent / management users
• support.yourdomain.com – for the customer users

You can use the following steps:

• Copy the original zzz_otobo.conf to zzz_servicedesk_otobo.conf
• Copy the original zzz_otobo.conf to zzz_support_otobo.conf
• Rename the zzz_otobo.conf to zzz_otobo.original
• Edit the zzz_servicedesk_otobo.conf and make the following changes (I’ll post only the relevant part of files, the original and the changed version):

Original

https://pastebin.com/FULHvVLk

Changed version of zzz_servicedesk_otobo.conf:

https://pastebin.com/rvCzhp5i

Changed version of zzz_support_otobo.conf:

https://pastebin.com/mubFxKM6

Don’t forget to add the closing tag <strong></VirtualHost></strong> on both files.

• Change the ScriptAlias to empty value on SysConfig

I hope this helps.

Best regards,