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    • 30. August 2023 um 19:16 Uhr - Views: 1246 #15563
      lucas a94
      Teilnehmer

        I want to add a predefined text so that the user can write in the predefined fields.
        Example:

        — To improve service, fill in as much information as possible —
        Describe the call:
        Justification:
        Patrimony:
        Screen Code:
        Telephone:

         

         

        Sorry for my english, this is not my first language

      • 30. August 2023 um 19:23 Uhr #15564
        lucas a94
        Teilnehmer

          On the agent’s side, we have the option of pre-defined text when creating a new ticket by email or telephone.

          Administration > System Configuration >
          Ticket::Frontend::AgentTicketEmail###Body

        • 7. September 2023 um 17:21 Uhr #15604
          Stefan Abel
          Moderator

            Ah, here we are.

            I guess Dynamic Fields would be a better option. But you can also use the Templates for different template texts.

            I hope this helps any further

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