Moin, bis jetzt hatten wir nur LDAP als Backend für Kundenbenutzer, jetzt habe ich noch ein Datenbank Backend hinzugefügt, damit wir einzelne Benutzer auch manuell hinzufügen können.

Komischerweise werden zwei Datenbank-Backends angezeigt, die sich auch unterschiedlichen verhalten: Wenn ich z.B. Vorname als Pflichtfeld in der Config rausnehme, wirkt sich das nur auf eines der Datenbank Backends aus.

Hier der entsprechende Teile aus der Config:

# CustomerUser
# (customer user ldap backend and settings)
$Self->{CustomerUser1} = {
Name => 'LDAP Backend',
Module => 'Kernel::System::CustomerUser::LDAP',
Params => {
# ldap host
Host => '***',
# ldap base dn
BaseDN => '***',
# search scope (one|sub)
SSCOPE => 'sub',
# The following is valid but would only be necessary if the
# anonymous user does NOT have permission to read from the LDAP tree
UserDN => '***',
UserPw => '***',
# in case you want to add always one filter to each ldap query, use
# this option. e. g. AlwaysFilter => '(mail=*)' or AlwaysFilter => '(objectclass=user)'
AlwaysFilter => '',
# if the charset of your ldap server is iso-8859-1, use this:
# SourceCharset => 'iso-8859-1',
SourceCharset => 'utf-8',
DestCharset => 'utf-8',
# die if backend can't work, e. g. can't connect to server
Die => 0,
# Net::LDAP new params (if needed - for more info see perldoc Net::LDAP)
Params => {
port => 389,
timeout => 120,
async => 0,
version => 3,
},
},
# customer unique id
CustomerKey => 'mail',
# customer #
CustomerID => 'mail',
CustomerUserListFields => ['cn', 'mail'],
CustomerUserSearchFields => ['sAMAccountName', 'cn', 'mail'],
CustomerUserSearchPrefix => '',
CustomerUserSearchSuffix => '*',
CustomerUserSearchListLimit => 250,
CustomerUserPostMasterSearchFields => ['mail'],
CustomerUserNameFields => ['givenname', 'sn'],
# Configures the character for joining customer user name parts. Join single space if it is not defined.
CustomerUserNameFieldsJoin => ' ',
# show customer user and customer tickets in customer interface
CustomerUserExcludePrimaryCustomerID => 0,
# add a ldap filter for valid users (expert setting)
# CustomerUserValidFilter => '(!(description=gesperrt))',
# admin can't change customer preferences
AdminSetPreferences => 0,
# cache time to live in sec. - cache any ldap queries
# CacheTTL => 0,
Map => [
# note: Login, Email and CustomerID needed!
# var, frontend, storage, shown (1=always,2=lite), required, storage-type, http-link, readonly, http-link-target, link class(es)
[ 'UserTitle', Translatable('Title'), 'title', 1, 0, 'var', '', 1, undef, undef ],
[ 'UserFirstname', Translatable('Firstname'), 'givenname', 1, 1, 'var', '', 1, undef, undef ],
[ 'UserLastname', Translatable('Lastname'), 'sn', 1, 1, 'var', '', 1, undef, undef ],
[ 'UserLogin', Translatable('Username'), 'mail', 1, 1, 'var', '', 1, undef, undef ],
[ 'UserEmail', Translatable('Email'), 'mail', 1, 1, 'var', '', 1, undef, undef ],
[ 'UserCustomerID', Translatable('CustomerID'), 'mail', 0, 1, 'var', '', 1, undef, undef ],
# [ 'UserCustomerIDs', Translatable('CustomerIDs'), 'second_customer_ids', 1, 0, 'var', '', 1, undef, undef ],
[ 'UserPhone', Translatable('Phone'), 'telephonenumber', 1, 0, 'var', 'tel:[% Data.Value %]', 1, 'undef', undef ],
[ 'UserMobile', Translatable('Mobile'), 'mobile', 1, 0, 'var', 'tel:[% Data.Value %]', 1, 'undef', undef ],
[ 'UserAddress', Translatable('Address'), 'streetaddress', 1, 0, 'var', '', 1, undef, undef ],
[ 'UserComment', Translatable('Comment'), 'description', 1, 0, 'var', '', 1, undef, undef ],
[ 'UserKostenstelle','Kostenstelle', 'employeeID', 1, 0, 'var', '', 1, undef, undef ],

# this is needed, if "SMIME::FetchFromCustomer" is active
# [ 'UserSMIMECertificate', 'SMIMECertificate', 'userSMIMECertificate', 0, 1, 'var', '', 1, undef, undef ],

# Dynamic field example
# [ 'DynamicField_Name_X', undef, 'Name_X', 0, 0, 'dynamic_field', undef, 0, undef, undef ],
],
};

# CustomerUser
# (customer user database backend and settings)
$Self->{CustomerUser2} = {
Name => Translatable('Database Backend'),
Module => 'Kernel::System::CustomerUser::DB',
Params => {

# if you want to use an external database, add the
# required settings
# DSN => 'DBI:odbc:yourdsn',
# Type => 'mssql', # only for ODBC connections
# DSN => 'DBI:mysql:database=customerdb;host=customerdbhost',
# User => '',
# Password => '',
Table => 'customer_user',
# ForeignDB => 0, # set this to 1 if your table does not have create_time, create_by, change_time and change_by fields

# CaseSensitive defines if the data storage of your DBMS is case sensitive and will be
# preconfigured within the database driver by default.
# If the collation of your data storage differs from the default settings,
# you can set the current behavior ( either 1 = CaseSensitive or 0 = CaseINSensitive )
# to fit your environment.
#
# CaseSensitive => 0,

# SearchCaseSensitive will control if the searches within the data storage are performed
# case sensitively (if possible) or not. Change this option to 1, if you want to search case sensitive.
# This can improve the performance dramatically on large databases.
SearchCaseSensitive => 0,
},

# customer unique id
CustomerKey => 'login',

# customer #
CustomerID => 'customer_id',
CustomerValid => 'valid_id',

# The last field must always be the email address so that a valid
# email address like "John Doe" <john.doe@domain.com> can be constructed from the fields.
CustomerUserListFields => [ 'first_name', 'last_name', 'email' ],

# CustomerUserListFields => ['login', 'first_name', 'last_name', 'customer_id', 'email'],
CustomerUserSearchFields => [ 'login', 'first_name', 'last_name', 'customer_id' ],
CustomerUserSearchPrefix => '*',
CustomerUserSearchSuffix => '*',
CustomerUserSearchListLimit => 250,
CustomerUserPostMasterSearchFields => ['email'],
CustomerUserNameFields => [ 'title', 'first_name', 'last_name' ],
CustomerUserEmailUniqCheck => 1,

# # Configures the character for joining customer user name parts. Join single space if it is not defined.
# # CustomerUserNameFieldsJoin => '',

# # show now own tickets in customer panel, CompanyTickets
# CustomerUserExcludePrimaryCustomerID => 0,
# # generate auto logins
# AutoLoginCreation => 0,
# # generate auto login prefix
# AutoLoginCreationPrefix => 'auto',
# # admin can change customer preferences
# AdminSetPreferences => 1,
# use customer company support (reference to company, See CustomerCompany settings)
CustomerCompanySupport => 1,
# cache time to live in sec. - cache any database queries
CacheTTL => 60 * 60 * 24,
# # Consider this source read only.
# ReadOnly => 1,
Map => [

# Info about dynamic fields:
#
# Dynamic Fields of type CustomerUser can be used within the mapping (see example below).
# The given storage (third column) then can also be used within the following configurations (see above):
# CustomerUserSearchFields, CustomerUserPostMasterSearchFields, CustomerUserListFields, CustomerUserNameFields
#
# Note that the columns 'frontend' and 'readonly' will be ignored for dynamic fields.

# note: Login, Email and CustomerID needed!
# var, frontend, storage, shown (1=always,2=lite), required, storage-type, http-link, readonly, http-link-target, link class(es)
[ 'UserTitle', Translatable('Title or salutation'), 'title', 1, 0, 'var', '', 0, undef, undef ],
[ 'UserFirstname', Translatable('Firstname'), 'first_name', 1, 0, 'var', '', 0, undef, undef ],
[ 'UserLastname', Translatable('Lastname'), 'last_name', 1, 1, 'var', '', 0, undef, undef ],
[ 'UserLogin', Translatable('Username'), 'login', 1, 1, 'var', '', 0, undef, undef ],
[ 'UserPassword', Translatable('Password'), 'pw', 0, 0, 'var', '', 0, undef, undef ],
[ 'UserEmail', Translatable('Email'), 'email', 1, 1, 'var', '', 0, undef, undef ],
# [ 'UserEmail', Translatable('Email'), 'email', 1, 1, 'var', '[% Env("CGIHandle") %]?Action=AgentTicketCompose;ResponseID=1;TicketID=[% Data.TicketID | uri %];ArticleID=[% Data.ArticleID | uri %]', 0, '', 'AsPopup OTOBOPopup_TicketAction' ],
[ 'UserCustomerID', Translatable('CustomerID'), 'customer_id', 0, 1, 'var', '', 0, undef, undef ],
# [ 'UserCustomerIDs', Translatable('CustomerIDs'), 'customer_ids', 1, 0, 'var', '', 0, undef, undef ],
[ 'UserPhone', Translatable('Phone'), 'phone', 1, 0, 'var', '', 0, undef, undef ],
[ 'UserFax', Translatable('Fax'), 'fax', 1, 0, 'var', '', 0, undef, undef ],
[ 'UserMobile', Translatable('Mobile'), 'mobile', 1, 0, 'var', '', 0, undef, undef ],
[ 'UserStreet', Translatable('Street'), 'street', 1, 0, 'var', '', 0, undef, undef ],
[ 'UserZip', Translatable('Zip'), 'zip', 1, 0, 'var', '', 0, undef, undef ],
[ 'UserCity', Translatable('City'), 'city', 1, 0, 'var', '', 0, undef, undef ],
[ 'UserCountry', Translatable('Country'), 'country', 1, 0, 'var', '', 0, undef, undef ],
[ 'UserComment', Translatable('Comment'), 'comments', 1, 0, 'var', '', 0, undef, undef ],
[ 'ValidID', Translatable('Valid'), 'valid_id', 0, 1, 'int', '', 0, undef, undef ],

# Dynamic field example
# [ 'DynamicField_Name_X', undef, 'Name_X', 0, 0, 'dynamic_field', undef, 0, undef, undef ],
],

# default selections
Selections => {

# UserTitle => {
# 'Mr.' => Translatable('Mr.'),
# 'Mrs.' => Translatable('Mrs.'),
# },
},
};