[Raphael Riquet]

Hello,

I am having trouble configuring LDAP on otobo/customer.pl so that users can log in to the portal directly with SSO.
Could I get some help or documentation directly?

Thank you.
For your information, I am using version 11.

[Arnold]

Hi Raphael,

LDAP as an authentication method does not allow for SSO. However, it allows your costumers to use the password from LDAP to authenticate. Further you need the account data of the customer which may also me synced from the same LDAP. Please refer to the defaults config to obtain an overview: https://github.com/RotherOSS/otobo/blob/rel-11_0/Kernel/Config/Defaults.pm

Best regards,
Arnold

[Raphael Riquet]

Hello Arnold,

Is it possible to use SSO with Otobo?

[Arnold]

Absolutly. You need an SSO service that speaks OIDC or Kerberos. What SSO solution are currently employing?

[Raphael Riquet]

So I have just confirmed on my end that it must be LDAP linked to our AD.

[Raphael Riquet]

Hello Arnold,

When I run a command to check if my Otobo server is properly connected to LDAP, it works, but I can’t see my client users on Otobo. Is this normal? And I can’t log in with my AD credentials.

[Raphael Riquet]

When I try to log in to customer.pl, I get this error message:
Authentication succeeded, but no customer record is found in the customer backend. Please contact the administrator.

[Autor]

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