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AutorBeiträge
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10. November 2020 um 9:54 Uhr - Views: 1137 #9924
Dear Community,
I have defined a Process ticket in which you should be able to select a Service and file an incident report for it. However, when I try to select a Service, the field always remains greyed out, and I get a connection error as displayed in the picture. I know that this user has a service available (because he is me), so I do not know what could cause this error. I do not encounter this problem in the customer portal. As such, I was wondering if anyone here would have any suggestions as to what could be the cause of this error.
Thanks in advance for your considerations.
Kind regards,
Enzo
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10. November 2020 um 10:19 Uhr #9926
Hello Enzo,
I can not tell you just from this. Please find the error logs of your webserver (e.g. /var/log/apache2/error.log) and see what is written there.
Best regards, Sven
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11. November 2020 um 13:57 Uhr #9942
Hey Sven,
It was a problem in the backend. The WAF was not correctly configured (or so I was told). Now it is working!
Thanks for taking the time to reply.
Kind regard, Enzo
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11. November 2020 um 14:00 Uhr #9943
Hi Enzo,
good to hear, and thanks for letting us know.
Have a nice day!
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