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    • #35892
      Danier Marin Perez
      Teilnehmer

        Buenas estimados otobo me dio el siguiente error estaba funciando y dejo de funcionar el error es el siguiente, es decargado varias versiones de otobo y no esta el archivo

         

        Message: Can’t load dynamic field backend module for field type Agent!

        RemoteAddress: 10.20.4.51
        RequestURI: /otobo/index.pl?Action=AgentDashboard&OTOBOAgentInterface=PDRjyDPCsXa7TCJPfXlacTZaCLsfgPuj

        Traceback (973804):
        Module: Kernel::System::DynamicField::Backend::new Line: 103
        Module: Kernel::System::ObjectManager::_ObjectBuild Line: 322
        Module: Kernel::System::ObjectManager::Get Line: 212
        Module: Kernel::Output::HTML::Dashboard::TicketGeneric::_SearchParamsGet Line: 2337
        Module: Kernel::Output::HTML::Dashboard::TicketGeneric::Run Line: 572
        Module: Kernel::Modules::AgentDashboardCommon::_Element Line: 991
        Module: Kernel::Modules::AgentDashboardCommon::Run Line: 618
        Module: Kernel::System::Web::InterfaceAgent::Content Line: 1239
        Module: Kernel::System::Web::InterfaceAgent::Response Line: 1321
        Module: Kernel::System::Web::App::call Line: 86
        Module: Plack::Component::__ANON__ Line: 50
        Module: Plack::App::URLMap::call Line: 71
        Module: Plack::Component::__ANON__ Line: 50
        Module: Plack::Sandbox::_2fopt_2fotobo_2fbin_2fpsgi_2dbin_2fotobo_2epsgi::__ANON__ Line: 200
        Module: Plack::Sandbox::_2fopt_2fotobo_2fbin_2fpsgi_2dbin_2fotobo_2epsgi::__ANON__ Line: 170
        Module: Plack::Sandbox::_2fopt_2fotobo_2fbin_2fpsgi_2dbin_2fotobo_2epsgi::__ANON__ Line: 156
        Module: Plack::Middleware::HTTPExceptions::try {…} Line: 20

        ERROR: OTOBO-CGI-90 Perl: 5.32.1 OS: linux Time: Wed Sep 3 20:19:33 2025

        Message: The constructor of Kernel::System::DynamicField::Backend returned undef.

        RemoteAddress: 10.20.4.51
        RequestURI: /otobo/index.pl?Action=AgentDashboard&OTOBOAgentInterface=PDRjyDPCsXa7TCJPfXlacTZaCLsfgPuj

        Traceback (973804):
        Module: Kernel::System::ObjectManager::_DieWithError Line: 644
        Module: Kernel::System::ObjectManager::_ObjectBuild Line: 330
        Module: Kernel::System::ObjectManager::Get Line: 212
        Module: Kernel::Output::HTML::Dashboard::TicketGeneric::_SearchParamsGet Line: 2337
        Module: Kernel::Output::HTML::Dashboard::TicketGeneric::Run Line: 572
        Module: Kernel::Modules::AgentDashboardCommon::_Element Line: 991
        Module: Kernel::Modules::AgentDashboardCommon::Run Line: 618
        Module: Kernel::System::Web::InterfaceAgent::Content Line: 1239
        Module: Kernel::System::Web::InterfaceAgent::Response Line: 1321
        Module: Kernel::System::Web::App::call Line: 86
        Module: Plack::Component::__ANON__ Line: 50
        Module: Plack::App::URLMap::call Line: 71
        Module: Plack::Component::__ANON__ Line: 50
        Module: Plack::Sandbox::_2fopt_2fotobo_2fbin_2fpsgi_2dbin_2fotobo_2epsgi::__ANON__ Line: 200
        Module: Plack::Sandbox::_2fopt_2fotobo_2fbin_2fpsgi_2dbin_2fotobo_2epsgi::__ANON__ Line: 170
        Module: Plack::Sandbox::_2fopt_2fotobo_2fbin_2fpsgi_2dbin_2fotobo_2epsgi::__ANON__ Line: 156
        Module: Plack::Middleware::HTTPExceptions::try {…} Line: 20

        imendez@otobo:/opt$ sudo chown -R www-data:www-data /opt/otobo
        imendez@otobo:/opt$ ls -l /opt/otobo/Kernel/System/DynamicField/Backend/Agent.pm
        ls: cannot access ‚/opt/otobo/Kernel/System/DynamicField/Backend/Agent.pm‘: No such file or directory

      • #35893
        Arnold Sykosch
        Teilnehmer

          Hi Danier,

          this file is not part of OTOBO core (and never was). I cannot image why OTOBO would try to look for it. You have to tell us:

          • Which version of OTOBO are you running?
          • What you have done exactly since it was working?

          Best regards,
          Arnold

           

        • #35894
          Danier Marin Perez
          Teilnehmer

            Buenas

            La version es VERSIÓN = 10.1.4

            Actualizar el Debian y sus complementos

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