[Jörg Heßdörfer]

Hello,

I’m stumbling one error after another in the migration process as described on page https://doc.otobo.org/manual/installation/10.1/en/content/migration-from-otrs.html

My OTRS version: OTRS 6.0.26, Ubuntu 18.04.6 LTS, PostgreSQL 10+190ubuntu0.1
OTOBO varsion: OTOBO 10.1, Ubuntu 24.04 LTS, PostgreSQL 16+257build1

I was getting some errors ‚Could not trucate table …‘. After I applied the patch

otobo@otobo:~$ diff /opt/otobo/Kernel/System/DB/postgresql.pm.orig /opt/otobo/Kernel/System/DB/postgresql.pm
80c80
< $Self->{'DB::PurgeTable'} = 'DELETE FROM %s';
---
> $Self->{'DB::PurgeTable'} = 'TRUNCATE %s CASCADE';

the migration continued for a few seconds, then I hit the error

Could not insert data: Table: acl - id:1.

The system log says:

ERROR: insert or update on table "acl" violates foreign key constraint "fk_acl_create_by_id"

Now, I’m stuck. Any ideas on how to proceed from here?

[Autor]

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