[Michael Griffith]

I’ve moved from the original OTRS Community Edition to Otobo 10.0 when I started a new job last year. OTRS had a package to enable adding URLs to the Agent interface NavBar or Menu Bar (main menu bar with Tickets, etc.) . I’ve been searching for a way to do this with Otobo and have come up short. Does any one know of a way to do this?

[Mike Thumes]

Hi Michael,

have a look at the following two options in the System Configuration:

Admin UI > System Configuration > Frontend::Module###ExternalURLJump

and

Admin UI > System Configuration > Frontend::Navigation###ExternalURLJump###1

Enable both and you should get a new top-level Menu entry. Play with the values to change URL target and/or display name.

For the second option you can add a new top level Item – leaving the „Type“ field empty shoudl create a submenu, if you want to have more than one external URL linked. Hope this helps?!

kind regards,
-mike

[Autor]

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