[Julien BESNIER]

Hello,

When I open the link in the email sent by the plugin, I have an error printing Module Kernel::Modules::PublicSurvey not registered in Kernel/Config.pm!

The details of the error printed in the page are just below :

ERROR: OTOBO-CGI-42 Perl: 5.38.4 OS: linux Time: Fri Aug 1 14:15:46 2025

Message: Module Kernel::Modules::PublicSurvey not registered in Kernel/Config.pm!

RemoteAddress: [IP]
RequestURI: /otobo/customer.pl/otobo/customer.pl?Action=PublicSurvey;PublicSurveyKey=[ID]

Traceback (13):
Module: Kernel::System::Web::InterfaceCustomer::Content Line: 1263
Module: Kernel::System::Web::InterfaceCustomer::Response Line: 1554
Module: Kernel::System::Web::App::call Line: 86
Module: Plack::Component::__ANON__ Line: 50
Module: Plack::Sandbox::_2fopt_2fotobo_2fbin_2fpsgi_2dbin_2fotobo_2epsgi::__ANON__ Line: 455
Module: Plack::App::URLMap::call Line: 71
Module: Plack::Component::__ANON__ Line: 50
Module: Plack::Sandbox::_2fopt_2fotobo_2fbin_2fpsgi_2dbin_2fotobo_2epsgi::__ANON__ Line: 184
Module: Plack::Sandbox::_2fopt_2fotobo_2fbin_2fpsgi_2dbin_2fotobo_2epsgi::__ANON__ Line: 154
Module: Plack::Sandbox::_2fopt_2fotobo_2fbin_2fpsgi_2dbin_2fotobo_2epsgi::__ANON__ Line: 140
Module: Plack::Middleware::HTTPExceptions::try {...} Line: 20
I installed the plugin in the OTOBO interface (/otobo/index.pl?Action=AdminPackageManager).
Contrary to what the error says, PublicSurvey is referenced in Config.pm, so I think this installation worked fine. All the configurations are shown in the backoffice, just the front-office seams not functional.

I use OTOBO 11.0.9 with those plugins :

GeneralCatalog – 11.0.7
ITSMConfigurationManagement – 11.0.7
ITSMCore – 11.0.5
ITSMPublicCMDB – 11.0.3
OneTimeAuthentificationLink – 11.0.3
ServiceCatalog – 11.0.2
Survey – 11.0.1
Anyone experienced this issue ?

Thanks in advance for your help !

[Mike Thumes]

Hi Julien,

looking at your error message, the link seems to be wrong:

/otobo/customer.pl/otobo/customer.pl?Action=PublicSurvey;PublicSurveyKey=

As you mentioned PublicService gets registered in Config.pm, but that should be on the public interface, not the customer one?

With a fresh default install, the URL for the links in the email should look rather like that:

http://<YOUR_FQDN>/otobo/public.pl?Action=PublicSurvey;PublicSurveyKey=123

Note the public.pl instead of customer.pl part. I’d suggest to double-check the link in the Survey Config under “Edit General Config”.

Hope this helps?!

kind regards,
_mike

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