Ansicht von 1 Antwort-Thema
  • Autor
    Beiträge
    • #31967

      Hello

      After we migrated to OTOBO 11 from an OTRS 6, there is an issue that arises while using the customer interface while trying to create a new case.

      There is an error saying that the page has changed and needs to be reloaded and then it hangs

      In the logs it shows the following error message

      Fri Sep 06 14:43:27.936658 2024] [perl:error] [pid 14400:tid 14400] [client 172.20.16.245:56496] encountered object ‘0’, but neither allow_blessed, convert_blessed nor allow_tags settings are enabled (or TO_JSON/FREEZE method missing) at /opt/otobo/bin/psgi-bin/../../Kernel/System/JSON.pm line 131.\n, referer: https://172.20.0.87/otobo/customer.pl?Action=CustomerTicketMessage

       

      It kind of dissapears afeter restarting apache, but then it shows up again.

      Has anyone resolved this issue?

       

      Best Regards

       

      Alvaro C

    • #32109

      Has any one found this issue, we couldn’t let the migrated system in OTOBO 11, we had to rollback to OTOBO 10.1.9 because of this issue.

       

Ansicht von 1 Antwort-Thema
  • Du musst angemeldet sein, um auf dieses Thema antworten zu können.