[Paul Luther]

Hello,

i’m quite new here, so first of all „Hello!, my name is Paul and i want to configure an otobo ubuntu server through apache 2“

 

So here is my problem…at first i configured my apache webserver – all good – until on the index page i got the failure „otobo@localhost failed to login using password „YES“ “ so i googled this thing and came to the mastermind conclusion that i need to reinstall my mysql server. So now it got really funny.. as i reinstalled the mysql server i got an Internal Server Error my apache log means this  

i recreated the database exactly the same like it was before because i read the installation guide and used the same password as before.

 

i would love to get some help.

 

Best regards

 

Paul

[Stefan Rother]

Hi Paul,

I don’t know why you installed your database again, cause I’m sure that’s not the solution (did you execute https://yourFQDN/otobo/installer.pl as described in the install tutorial?).

Now you miss some modules, so please execute:

root> su – otobo

otobo> bin/otobo.CheckModules.pl –inst

and install all needed modules.

Have fun with OTOBO!

Stefan

Team OTOBO

[Paul Luther]

Hello Stefan,

 

thanks for the advice, i’m right now executing the installer.pl but i ran to another problem…

 

It requires a secure connection?

 

Best Regards,

 

Paul

[Stefan Rother]

Hi Paul,

please follow the installation manual step by step. You need to have a look to the database chapter:

After installing the MySQL server you need configure it.

In MySQL higher or equal version 5.7 a new authentication module is active, and it is not possible to use the OTOBO web installer for database creation. Please login to the mysql console and set a different authentication module and password for the user root if this is the case.

…

Please change the authentication module and restart the installer.pl

One more note, basically I would recommend the installation via Docker as described here. Takes only a few minutes and then the entire system is perfectly configured available.

Best wishes from Germany!

Stefan

Team OTOBO

[Autor]

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