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  • Autor
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    • 12. September 2024 um 16:08 Uhr - Views: 1626 #32031
      ivan ascas
      Teilnehmer

        I am calling the otobo 10.1 API from postman, everything is working perfectly, now
        I want to add an attached file,but is not working, ticket is created but without the Attachment

        what is wrong in the attachment?

        {
        „UserLog{
        „UserLogin“: „ignecco“,
        „Password“: „passs“,
        „Ticket“: {
        „Title“: „my ticket title“,
        „Queue“: „Desarrollo de Sistemas“,
        „CustomerUser“: „ignecco“,
        „State“: „new“,
        „PriorityID“: „2“,
        „TypeID“: 1
        },
        „Article“: {
        „From“: „test@test.de“,
        „Subject“: „Webservice Create Example“,
        „Body“: „This was created by a Webservice request!“,
        „ContentType“: „text/html charset=utf-8“,
        „Attachment“:
        {
        „Content“: „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“,

        „ContentType“: „application/pdf“,

        „Filename“: „example.pdf“

        }

        thanks!

        }
        }

      • 22. Oktober 2025 um 12:11 Uhr #37118
        Christian Sonnenberg
        Teilnehmer

          Hello Ivan!

          I face the same problem at the moment. Without attachment, the ticket is created , with attachment

          {"Error":{"ErrorCode":"TicketCreate.MissingParameter","ErrorMessage":"TicketCreate: UserLogin, CustomerUserLogin or SessionID is required!"}}

          is returned. I tried the attachment as an individual node on root level and nested underneath Article. Always the same result. I tried by using a Session ID but als with Username and Passwort. I have no idea what parameter might be missing.

          Did you come across a solution for this problem at any chance??

          BR

          Christian

        • 23. Oktober 2025 um 9:30 Uhr #37173
          Mike Thumes
          Teilnehmer

            Hi Ivan and Christian,

            I just successfully created a Ticket with Attachment using the following curl command on an Otobo 11.0 system:

            curl -X 'POST' \
            'https://localhost/otobo/nph-genericinterface.pl/Webservice/Ticket/Ticket' \
            -H 'accept: application/json' \
            -H 'Content-Type: application/json' \
            -d '{
            "UserLogin" : "<validUserLogin>",
            "Password" : "<validPassword>",
            "Article": {
            "Body": "an example request",
            "CommunicationChannel": "Email",
            "ContentType": "text/plain;charset=utf-8",
            "From": "<validEmailAddress>",
            "Subject": "hello otobo"
            },
            "Ticket": {
            "CustomerUser": "<validEmailAddress>",
            "PriorityID": "1",
            "Queue": "Raw",
            "State": "new",
            "Title": "Hello World"
            },
            "Attachment" : {
            "ContentType" : "application/pdf",
            "Content" : "JVBERi0xLjUKJdDUxdgKMSAwIG9iago8[...]",
            "Filename" : "example.pdf"
            }
            }'

            Please note the Content field – that is supposed to be Base64 encoded as a single line. Many tools for Base64 conversion insert line breaks by default. On a Debian derived system the following should do the trick to get some base64 without line breaks:

            base64 -w 0 example.pdf

            Would that work on your system? Bonus: Please also check your webservice settings for „Maximum message length“ setting.

            kind regards,
            -mike

          • 23. Oktober 2025 um 11:46 Uhr #37188
            Christian Sonnenberg
            Teilnehmer

              Hello Mike !

              Thanks for your response. Maybe you can help me with my problem and see the error in my json.

              My setting is, I have a php website with a form where the user can put in some conent, including inline pictures. with the given content  I create the json below.

              the header looks as follows:

              <code>$headers = [
                      'accept'       => 'application/json',
                      'Content-Type'  => 'application/json'        
                  ];  

              The body is as follows:

              {
                 "UserLogin": "userlogin",
                 "Password": "*********",
                 "Ticket": {
                    "QueueID": 49,
                    "CustomerUser": "meineemail.at",
                    "Title": "*ZU LSCHEN**ZULSCHEN*",
                    "State": "new",
                    "PriorityID": 1
                 },
                 "Article": {
                    "CommunicationChannel": "Email",
                    "CustomerUser": "meineemail.at",
                    "From": "meineemail.at",
                    "Subject": "*ZULSCHEN*",
                    "Body": "
                        mein Te

                   

                        ",
                    "ContentType": "text/html; charset=utf-8",
                    "Attachment": [
                        {
                        "Filename": "inline_image_0.png",
                        "ContentType": "image/png",
                        "Content": "iVBORw0KGgoAAAANSU[...]"
                        }
                    ]
                 }
              }

              Concerning the body I tried following:

              1) UserLogin/Password

              2) SessionID

              3) Attachment on article-level like in the code sniplet

              4) Attachment on root-level

               

              the actual sending occurs here:

              <code> $ch = curl_init($api_url);

                      curl_setopt_array($ch, [
                          CURLOPT_RETURNTRANSFER => true,
                          CURLOPT_POST           => true,
                          CURLOPT_HTTPHEADER     => $headers,
                          CURLOPT_POSTFIELDS     => $body,
                          CURLOPT_TIMEOUT        => 30,
                          CURLOPT_SSL_VERIFYPEER => false // In Testsystemen ggf. auf false, in Produktion unbedingt true!
                      ]);        $response = curl_exec($ch);
                      $httpCode = curl_getinfo($ch, CURLINFO_HTTP_CODE);

                      if (curl_errno($ch)) {
                          errorPrint(curl_error($ch), "cURL-Fehler");        
                      } else {
                          errorPrint($httpCode,"HTTP-Status: \n");
                          errorPrint($response,"Antwort:\n");
                      }       curl_close($ch);

               

              Each and every attempt enden in

              {

              "Error":{

              "ErrorCode":"TicketCreate.MissingParameter",

                      "ErrorMessage":"TicketCreate: UserLogin, CustomerUserLogin or SessionID is required!"

              }

              }

              At this point I reached the end of my ideas.  Where can I find the „Maximum message length“ ?

              Thanks in advance

              br

              Christian

            • 27. Oktober 2025 um 10:02 Uhr #37253
              Mike Thumes
              Teilnehmer

                Hi Christian,

                I tried the following using the following PHP 8.3.6 CLI script against a local Otobo 10.1 install, and it worked as advertised for me:

                <?php

                $url = 'https://localhost/otobo/nph-genericinterface.pl/Webservice/Ticket/Ticket';

                $data = array(
                    "UserLogin" => "<SomeValidUserLogin>",
                    "Password" => "<TheUserLoginsValidPassword>",
                    "Article"=> array (
                        "Body" => "an example request",
                        "CommunicationChannel" => "Email",
                        "ContentType" => "text/plain;charset=utf-8",
                        "From" => "<someValidEmailAddress>",
                        "Subject" => "hello otobo"
                    ),
                    "Ticket" => array (
                        "CustomerUser" => "<someValidEmailAddress>",
                        "PriorityID" => "1",
                        "Queue" => "Raw",
                        "State" => "new",
                        "Title" => "Hello World"
                    ),
                    "Attachment" => array (
                        "Filename" => "lightbulb.jpg",
                        "ContentType" => "image/jpeg",
                        "Content" => "/9j/4QC8RXhpZgAA[...singleLongLineOfBase64EncodedImage]"
                    )
                );

                $postdata = json_encode($data);

                $ch = curl_init($url);
                curl_setopt($ch, CURLOPT_POST, 1);
                curl_setopt($ch, CURLOPT_POSTFIELDS, $postdata);
                curl_setopt($ch, CURLOPT_SSL_VERIFYPEER, false);
                curl_setopt($ch, CURLOPT_RETURNTRANSFER, 1);
                curl_setopt($ch, CURLOPT_HTTPHEADER, array('Content-Type: application/json'));
                $result = curl_exec($ch);

                if(!$result) {
                    echo "result is zero\n";
                }
                curl_close($ch);
                echo $result;
                echo "\n";

                Hopes are that might help?

                The maximum message length option can be found at

                Admin UI > Web Services > (your Webservide) > Otobo as Provider > Configure Button

                that is where you usually set the HTTP Path mapping. Note I think that is a red hering as you should get a different error then, like something about failing to decode content as the JSON most likely would not be valid if cut off … your error message hints that Otobo does get something it recognizes at JSON, but then it does not find the top level UserLogin field for whatever reason …

                kind regards,
                -mike

              • 27. Oktober 2025 um 10:25 Uhr #37254
                Christian Sonnenberg
                Teilnehmer

                  Hello Mike!

                  Thank you so much for your support. But in the meantime I found what I did wrong. It was such a stupid mistake. The problem was the  header. I sent the header as an associative array instead  normal array, which is needed.

                  Again thank you so much for your help.

                  Best regards

                  Christian

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