[Gianluca Falconi]

Hello everyone,

i need to change the SLA of the opened tickets if the customer choose the wrong SLA.

Is it possible to do?

Because in AgentFreeText View and AgentTicketPriority View the SLA field is present but not available.

Next, i have another question… Is it possible to set a default SLA if the customer doesn’t specify it? (without using PostMaster Filters).

Thanks.

[Autor]

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