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    • 6. Mai 2022 um 17:42 Uhr - Views: 485 #13182
      Answered
      Francisco Blanco
      Teilnehmer

        Hi everyone!

        I have a problem with a new installation of OTOBO, the notes are showing like this:

        If I click on „Open Site in New Window“ button the contents of the note displays correctly in a new window as shown in the picture

         

        I notice that issue happens when I activated HTTPS on the server, before doing that when I installed a fresh system using HTTP the notes where displaying correctly. I’ve checked on SysConfig the HttpType parameter and is configured for Https so I don’t know where the problem can be.

        So far my configuration is the following:

        • Apache installation
        • HTTPS configuration
        • Fresh OTOBO 10.1.1 installation
      • 7. Mai 2022 um 7:21 Uhr #13183
        Stefan Rother
        Administrator

          Good morning,

          sorry, I can’t help you really at the moment, because I never seen a behavior like this. I think you use different fqdns but I don’t know how. Please open the developer tools in firefox and post the error messages from the „Konsole“.

          I’m sure your configuration is not right, but we need to find more information about what exactly.

          Please post also the error messages from /var/log/apache2/error_log and your apache configuration.

          Alternatively, I would recommend installing OTOBO with docker, as all the configuration happens there automatically and perfectly tuned.

          I wish you a nice weekend!

          Stefan Rother

          Team OTOBO

           

        • 11. Mai 2022 um 1:39 Uhr #13187
          Francisco Blanco
          Teilnehmer

            Hi Stefan, thanks for the reply.

             

            At the moment I’ve done a new installation and restore a backup from the server that was giving me trouble. So far the notes are showing correctly now but I’m going to check the error log that you mention because I want to find the root of this issue. The way that I configured this system was the same as I used to configure OTRS many years ago so I don’t really know where was the problem but I’m interested to know to be able to solve it if it happens again.

             

             

          • 12. Mai 2022 um 5:18 Uhr #13196
            Best Answer
            Francisco Blanco
            Teilnehmer

              I found the issue.

              Part of the configuration that used to do when I configure OTRS was add a config file on /etc/apache2/conf-available and add some parameters, here is my file.

              SSLCipherSuite EECDH+AESGCM:EDH+AESGCM
              SSLProtocol -all +TLSv1.3 +TLSv1.2
              SSLOpenSSLConfCmd Curves X25519:secp521r1:secp384r1:prime256v1
              SSLHonorCipherOrder On
              Header always set Strict-Transport-Security „max-age=63072000; includeSubDomains; preload“
              Header always set X-Frame-Options DENY
              Header always set X-Content-Type-Options nosniff
              SSLCompression off
              SSLUseStapling on
              SSLStaplingCache „shmcb:logs/stapling-cache(150000)“
              SSLSessionTickets Off

              SSLOpenSSLConfCmd DHParameters „/etc/ssl/certs/dhparam.pem“

               

              The issue was on Header always set X-Frame-Options DENY, that DENY option was causing a problem rendering the <iframe> where the note displays so I changed to Header always set X-Frame-Options SAMEORIGIN and the problem was fixed.

               

              Again, this was a configuration that I uses to do when configuring OTRS, now with OTOBO changes a little bit.

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