Schlagwörter: AgentTicketCompose, Dynamic Fields, Show/Hide
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AutorBeiträge
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23. September 2022 um 23:32 Uhr - Views: 750 #13788
Otobo 10.1.2, Otobo 10.1.1
Show/Hide Dynamic Fields do not apply in AgentTicketCompose.
When using ACLs to show/hide Dynamic Fields in different Standard forms, it does not work in AgentTicketCompose.
Example
I create a DynamicField called Field1, which should be hidden if the ticket is in queue A and shown in Queue B, It should work like that when using AgentTicketPriority and AgentTicketCompose.
There are two ACLs to hide the dynamic Field and then show it when the queue is the correct one.
In bot cases the expected behaviour is shown while in AgentTicketPriority, but none work when using AgentTicketCompose.
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30. September 2022 um 16:12 Uhr #13898
Hi
As I could reproduce this with 10.1.5, I created a Github issue: https://github.com/RotherOSS/otobo/issues/1960
Cheers
Stefan-
4. Oktober 2022 um 18:17 Uhr #13912
Hello Stefan
Thank you for testing and taking the time to create the Issue. Will be expecting the resolution.
Regards
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