Very slow login

Schlagwörter: slow login https http docker

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- 21. Oktober 2024 um 16:32 Uhr - Views: 134 #32498
  AnteIde Marić
  Teilnehmer
  Hi,
  
  After I successfully migrated to OTOBO 10.1, I noticed that the login was very slow. It takes about 6 seconds. I tested that it depends on the “Settings” on the right, that is, how many widgets will be displayed on the home page. If I reduce the number of widgets, it speeds up tremendously. I have no problem with this on the OTRS 6 community edition, and it works much faster, but I don’t use HTTPS there, so maybe that’s the problem. Does anyone know how to fix this? If I stop “nginx” container OTOBO won’t work either on the HTTP. Does anyone know how to easily turn off HTTPS on an existing docker OTOBO installation?
  
  Thank you
- 22. Oktober 2024 um 14:12 Uhr #32525
  AnteIde Marić
  Teilnehmer
  Let’s say I isolated the problem. The problem is in the „Open Tickets / Need to be answered“ widget. It itself takes 6.36 seconds to load. That widget shows only 12 tickets. I don’t know what the problem is.
  
  Help
- 6. November 2024 um 14:22 Uhr #33198
  AnteIde Marić
  Teilnehmer
  They make fun of me in the company that I don’t know how to set this up. Can anyone tell me if there is this problem? I work on OTOBO 10.1.
- 8. November 2024 um 8:35 Uhr #33278
  marcel-graf
  Teilnehmer
  Hello Antelde,
  
  please try a cache delete and rebuild:
  
  sudo docker exec -it otobo_web_1 bash
  
  cd bin
  
  ./otobo.Console.pl Maint::Cache::Delete
  
  ./otobo.Console.pl Maint::Config::Rebuild –cleanup
  
  KR,
  
  Marcel
- 11. November 2024 um 9:21 Uhr #33284
  AnteIde Marić
  Teilnehmer
  Hi
  
  Thank you for the answer!
  
  Unfortunately, these actions reduced loading time only by 1 second, and now the loading of the „Open Tickets / Need to be answered“ widget takes 5 seconds, so I still have a problem.
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