[Alvaro Cordero Retana]

Hello

After we migrated to OTOBO 11 from an OTRS 6, there is an issue that arises while using the customer interface while trying to create a new case.

There is an error saying that the page has changed and needs to be reloaded and then it hangs

In the logs it shows the following error message

Fri Sep 06 14:43:27.936658 2024] [perl:error] [pid 14400:tid 14400] [client 172.20.16.245:56496] encountered object ‚0‘, but neither allow_blessed, convert_blessed nor allow_tags settings are enabled (or TO_JSON/FREEZE method missing) at /opt/otobo/bin/psgi-bin/../../Kernel/System/JSON.pm line 131.\n, referer: https://172.20.0.87/otobo/customer.pl?Action=CustomerTicketMessage

 

It kind of dissapears afeter restarting apache, but then it shows up again.

Has anyone resolved this issue?

 

Best Regards

 

Alvaro C

[Alvaro Cordero Retana]

Has any one found this issue, we couldn’t let the migrated system in OTOBO 11, we had to rollback to OTOBO 10.1.9 because of this issue.

 

[zzz]

Hey,

In case someone else faces this issue: Remove libjson-xs-perl and try the package libcpanel-json-xs-perl or install JSON::XS via cpan/cpanm.

Best
Emin

[bes]

Hi Alvaro,

I didn’t check explicitly why this error occurs in your case. But it sounds similar to an issue that was reported in a different context. You could try the solution that was proposed there: https://github.com/RotherOSS/otobo/issues/3765#issuecomment-2480034502 .

Best regards,

Bernhard

 

[Autor]

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