[Andrzej Broda]

Hey,

I’ve created a new Email Template and connected this template to my „Presales“ queue.

But when I try to create a new Email Ticket and choose Presales queue the template is not available.

[Stefan Härter]

Hi Andrzej,

as a first shot: Did you try to put in a customer user additionally to selecting the queue?

Kind regards,
Stefan

[Andrzej Broda]

The issues has been resolved. Template should be „Create“ type instead of „Email“.

[Autor]

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