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Hello
After we migrated to OTOBO 11 from an OTRS 6, there is an issue that arises while using the customer interface while trying to create a new case.
There is an error saying that the page has changed and needs to be reloaded and then it hangs
In the logs it shows the following error message
Fri Sep 06 14:43:27.936658 2024] [perl:error] [pid 14400:tid 14400] [client 172.20.16.245:56496] encountered object ‘0’, but neither allow_blessed, convert_blessed nor allow_tags settings are enabled (or TO_JSON/FREEZE method missing) at /opt/otobo/bin/psgi-bin/../../Kernel/System/JSON.pm line 131.\n, referer: https://172.20.0.87/otobo/customer.pl?Action=CustomerTicketMessage
It kind of dissapears afeter restarting apache, but then it shows up again.
Has anyone resolved this issue?
Best Regards
Alvaro C
OTOBO | Empower Service Excellence to Make People Smile.
Die Source Code Owner und Maintainer hinter OTOBO.
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