Hallo zusammen,

habe unsere System als Test auf die neueste Otobo Version 11 aktualisiert.
Nach dem Update kann man aber leider keine neuen Tickets oder Artikel erstellen.
Es kommt immer zu einem Internal Server Error.

Im Apache Log steht folgender Fehler:
Not a HASH reference at /opt/otobo/bin/psgi-bin/../../Kernel/System/Ticket/FieldRestrictions.pm line 171.\n, referer: https://otobo.local/otobo/index.pl?Action=AgentTicketZoom;TicketID=82765

Hab mir die entsprechende Variable mal ausgegeben. Es handelt sich hier um ein Array und nicht um einen Hash.

$VAR1 = [
{
'CreateTime' => '2017-03-10 09:53:35',
'ObjectType' => 'Ticket',
'Name' => 'DynFeldOrtstermin',
'ChangeTime' => '2017-03-10 10:22:06',
'Config' => {
'DefaultValue' => '0'
},
'ValidID' => 1,
'InternalField' => 0,
'Label' => 'Ortstermin?',
'FieldOrder' => 14,
'ID' => 15,
'FieldType' => 'Checkbox'
},
{
'CreateTime' => '2017-08-30 15:24:43',
'ObjectType' => 'Ticket',
'Name' => 'DynFeldArchivierung',
'ChangeTime' => '2017-08-30 15:24:43',
'Config' => {
'DefaultValue' => '1'
},
'ValidID' => 1,
'InternalField' => 0,
'Label' => 'Archivierung?',
'FieldOrder' => 15,
'ID' => 16,
'FieldType' => 'Checkbox'
},
{
'CreateTime' => '2022-02-15 09:14:19',
'ObjectType' => 'Article',
'Name' => 'NichtAbrechnen',
'ChangeTime' => '2022-04-13 17:46:24',
'Config' => {
'DefaultValue' => '0'
},
'ValidID' => 1,
'InternalField' => 0,
'Label' => 'Nicht abrechnen',
'FieldOrder' => 16,
'ID' => 18,
'FieldType' => 'Checkbox'
},
{
'CreateTime' => '2022-03-10 09:25:00',
'ObjectType' => 'Article',
'Name' => 'KM',
'ChangeTime' => '2022-03-10 09:25:00',
'Config' => {
'LinkPreview' => '',
'RegExList' => [],
'Link' => '',
'DefaultValue' => ''
},
'ValidID' => 1,
'InternalField' => 0,
'Label' => "KM (Hin/R\x{fc}ckweg Ortstermin)",
'FieldOrder' => 17,
'ID' => 19,
'FieldType' => 'Text'
},
{
'CreateTime' => '2022-03-10 09:26:19',
'ObjectType' => 'Article',
'Name' => 'AltDatum',
'ChangeTime' => '2022-03-10 09:26:19',
'Config' => {
'LinkPreview' => '',
'Link' => '',
'DefaultValue' => '0',
'DateRestriction' => '',
'YearsPeriod' => '0',
'YearsInPast' => '5',
'YearsInFuture' => '5'
},
'ValidID' => 1,
'InternalField' => 0,
'Label' => "Alternatives Datum (nicht Monats\x{fc}bergreifend)",
'FieldOrder' => 18,
'ID' => 20,
'FieldType' => 'DateTime'
},
{
'CreateTime' => '2022-08-15 10:07:16',
'ObjectType' => 'Article',
'Name' => 'AltRechnung',
'ChangeTime' => '2024-01-16 16:15:31',
'Config' => {
'DefaultValue' => '',
'Tooltip' => '',
'Rows' => '4',
'RegExList' => [],
'Cols' => '85'
},
'ValidID' => 1,
'InternalField' => 0,
'Label' => 'Alt. Rechnungstext',
'FieldOrder' => 19,
'ID' => 21,
'FieldType' => 'TextArea'
}
];

Über einen Tipp wie man das Problem lösen kann, würde ich mich freuen.