Ansicht von 4 Antwort-Themen
  • Autor
    Beiträge
    • 11. September 2025 um 11:37 Uhr - Views: 18 #35926
      Manu
      Teilnehmer

        Hello!

        I´ve a configuration problem, I add a new queue, that is visible if I create a new ticket but I can not see it in the tickets overview:

        Queue config:

         

        New Ticket:

         

        If I need to see all my tickets of this queue I can not see the queue:

         

        Any idea?

      • 11. September 2025 um 14:30 Uhr #35928
        marcel-graf
        Teilnehmer

          Hi Manu,

          is your agent in the group „users“ ?       Agenten <->Gruppenzuordnung

          Greetings Marcel

          • 11. September 2025 um 14:39 Uhr #35930
            Manu
            Teilnehmer

              Hi, Yes is in all groups.

              I see an can work with all other queues.

              May be a Database problem?

          • 11. September 2025 um 14:45 Uhr #35931
            marcel-graf
            Teilnehmer

              does the the queue have min. 1 ticket? if not, you see not the queue.

              if Yes,  you can delete the browser cache and do the following instructions:

              # Delete cache files created by OTOBO.

              bin/otobo.Console.pl Maint::Cache::Delete

              # Rebuild the system configuration of OTOBO.

              bin/otobo.Console.pl Maint::Config::Rebuild

               

               

            • 11. September 2025 um 15:12 Uhr #35932
              Manu
              Teilnehmer

                Thanks! I solved something but still not work fine:

                Commands:

                sudo -u otobo bin/otobo.Console.pl Maint::Cache::Delete

                sudo -u otobo bin/otobo.Console.pl Maint::Config::Rebuild

                Both are DONE

                I´ve 2 Tickets:

                Sorry … I miss something … closed tickets disappear from the queue viewer …

                Is there a way to view open and closed tickets from a queue?

                Over ticket –> search I find all my tickets but over ticket queue, only the open ones

                 

              • 11. September 2025 um 15:18 Uhr #35933
                marcel-graf
                Teilnehmer

                  is this a new otobo installation or a migration?

                  is this a docker based installation?

                  have you tried a other Otobo agent oder root@localhost?

                  closed Tickets can you find under -> Ansicht nach Status: Geschlossene Tickets

                   

                  • 11. September 2025 um 15:21 Uhr #35934
                    Manu
                    Teilnehmer

                      Thanks,

                      than is it an „not know to use“ problem …

                      Thanks now I can find all my tickets … I though there ist a  View to find ALL tickets, open to closed ;)

                      It is not a migration and no docker.

                      Thanks

                • Autor
                  Beiträge
                Ansicht von 4 Antwort-Themen
                • Du musst angemeldet sein, um auf dieses Thema antworten zu können.